South Shore Rehabilitation And Nursing Center in Freeport, NY
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Information last verified:
275 West Merrick Road, Freeport, NY 11520
For more information about senior living options: (844) 490-3973
Stephanie is wonderful. The staff are wonderful and take the time to listen to and carry out the clients' needs. Administration and staff are helpful, caring and professional. Nurse Ricardo is great; his bedside manner is pure excellence. The nursing staff is great and timely with the medications. The staff is friendly and patient. The facility is clean, and the front desk staff are very nice. The respiratory department is excellent and very caring. PT Paul went above and beyond, helping a patient progress and walk out with a walker. This rehab place is filled with wonderful, caring staff.
The facility is described as negligent, with the uncle suffering repeated falls, unchanging diapers, and potential ecoli. Administrative delays are chronic; paperwork takes forever and transfers have been stalled for months. The place is filthy, with long wait times to respond to call bells and staff who seem not to care for residents. The staff are seen as lazy, rude, and unprofessional, with management described as ridiculous. Care is under-staffed and staffed by unknowledgeable nurses and aides, with doctors who don’t appear to care. At least one review claims a resident died due to neglect and lack of communication. Residents are left in urine or feces for hours and sometimes must change their own diapers. Food is described as horrendous and service as horrible. Critical medical mistakes are alleged, including forgotten prescriptions and mishandling of trachs/neck braces. Families report the administration misleads about care quality and fails to follow through on promises.This community is best suited for families pursuing aggressive rehabilitation and steady nursing oversight, with the expectation that skilled therapists and attentive nurses can drive meaningful gains for a resident who is motivated to work and whose needs are centered on recovery and daily progress. The strongest case comes from residents who respond to hands-on therapy and consistent, compassionate contact with clinicians who listen and adapt plans. In several reviews, patients benefited from dedicated therapists and supportive physicians, and from staff who maintained clear lines of communication with families. For these families, South Shore can deliver noticeable improvements that make a discharge home plausible.
At the same time, a sizable portion of feedback signals that alternatives should be considered for families prioritizing dependable staffing, consistently high-quality care, and predictable daily routines. Recurrent concerns include slow response to call bells, inconsistent staffing levels, and perceptions of unprofessional administration. Some reviews recount extended delays, insufficient attention to basic needs, and conversations with management that failed to resolve problems. The most serious allegations describe neglect and dangerous lapses in patient safety, with DOH involvement cited by family members. For caregivers who cannot tolerate even occasional gaps in oversight, a different option may be prudent.
The facility’s proven strengths are concrete and compelling where rehab momentum is the goal. PT is repeatedly highlighted as a standout driver of progress, with practitioners who push beyond the bare minimum to elicit real function gains. Respiratory care and related medical staff are praised for patient-centered, calm care under pressure, and several families commend physicians and nurses who communicate clearly and stay engaged with loved ones. Cleanliness and the presence of courteous, professional front-line staff are noted in multiple positive accounts, reinforcing that the environment can be welcoming when the team is aligned and staffing is adequate at the moment. For families who can pair their oversight with a therapy-first trajectory, outcomes can be significantly favorable.
Yet the counterweight to those strengths is not trivial. The most troubling reviews describe situations where pwhether a family member’s basic comfort (diapers, cleanliness, timely hygiene) or critical safety measures (adequate monitoring, timely call-bell responses, correct medication orders) appeared compromised. Reports of inconsistent food quality, odor concerns, and perceived transactional behavior from some staff create a troubling contrast to the exemplary therapy narratives. The pattern of under-staffing and uneven care quality undermines trust, especially for long-term residents who require steady routines, ongoing supervision, and proactive family communication. Prospective families should weigh these risks against the rehab upside and the occasional advocacy that seems to move care forward.
In practice, South Shore can be an excellent fit for a resident who needs robust rehabilitation and benefits from proactive therapists, with families prepared to monitor care, demand accountability, and coordinate closely with a responsive care team. The contrast between exceptional PT and uneven day-to-day reliability means this is not a uniformly safe bet for every patient, particularly those with high dependency on consistent caregiving, frequent hygiene needs, or delicate medical stability. If choosing this community, it is essential to have a concrete plan for daily visibility into care routines, a named point person for updates, and a clear escalation pathway when concerns arise. Verifying current staffing levels, asking about the therapy-to-patient ratio, and requesting a tour during peak hours can reveal whether the day-to-day experience aligns with the rehab-focused potential.
The practical conclusion: for families willing to engage actively and prioritize rehab outcomes, South Shore offers credible upside that can justify the choice, especially when standout clinicians are consistently available and the administration demonstrates responsiveness. For those whose priority is unwavering consistency, predictable nutrition, and proactive safety oversight every hour of every day, it may be wise to compare other options with steadier staffing records and reputations for reliability. In either path, concrete steps should be taken: request a direct meeting with the director of rehab and the nursing supervisor, review the latest staffing schedules, probe the facility’s incident-response history, and set explicit resident-goal milestones with daily progress checks. This approach will determine whether South Shore’s rehab strengths can be harnessed without accepting the most troubling care-gap risks that have appeared in several reviews.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (10 miles away) LaGuardia (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.South Shore Rehabilitation And Nursing Center is an assisted living community located in Freeport, NY. Our community offers a wide range of amenities to ensure our residents have a comfortable and enjoyable living experience.
For those who prioritize their appearance and grooming, we provide a beauty salon on-site. Residents can also relax and enjoy their favorite shows with our cable or satellite TV options. We understand the importance of staying connected to the outside world, which is why we offer Wi-Fi/high-speed internet throughout the facility.
Transportation is made easy with our community-operated transportation services as well as transportation arrangements for non-medical needs and doctor's appointments. With move-in coordination, we strive to make the transition into our community as seamless as possible.
Keeping both physical and mental wellness in mind, we have a fully furnished fitness room and wellness center where residents can engage in exercise programs and activities that promote overall well-being. Our dining options include restaurant-style dining with special dietary restrictions taken into account. Meals are carefully prepared and served by our staff.
There are various spaces for recreational activities such as a gaming room, small library, and outdoor garden where residents can socialize or enjoy some alone time. Daily activities are scheduled to keep residents engaged, but they also have the freedom to plan and run their own activities.
Our care services ensure that residents receive assistance with daily tasks such as bathing, dressing, transfers, and medication management. Additionally, there is a 24-hour call system and supervision for any emergencies or immediate needs that may arise.
The surrounding area offers convenience with cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals all nearby.
At South Shore Rehabilitation And Nursing Center in Freeport, NY, we strive to create a warm and welcoming environment where residents can live comfortably while receiving the assistance they need.
South Shore Rehabilitation And Nursing Center is located at 275 West Merrick Road, Freeport, NY 11520 in Nassau County, New York
South Shore Rehabilitation And Nursing Center on seniors.fyi includes 8 photos including images showing interior, office, landscaping, dining, reception, windows, nursing home, rehabilitation, and more.
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