South Shore Rehabilitation And Nursing Center

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  • Interior

    A person working at the reception desk in a modern office interior.

  • Decor

    A modern reception area with stylish decor and a welcoming desk.

  • Building

    A building entrance with a landscaped flower bed and awning.

  • Windows

    A cozy lounge area with a patterned chair, surrounded by large windows showcasing a sunny outdoor patio.

  • Dining

    A modern dining area with blue and white decor, featuring multiple tables and chairs.

  • Landscaping

    Entrance sign for South Shore Rehabilitation and Nursing Center surrounded by flowers and shrubs.

  • Exercise Equipment

    A spacious rehabilitation center with various exercise and therapy equipment.

  • Office

    Medical office staff working at their desks.

South Shore Rehabilitation And Nursing Center

275 West Merrick Road, Freeport, NY 11520

For more information about senior living options: (844) 490-3973

4.3 from 100 reviews
5 stars
74
4 stars
7
3 stars
4
2 stars
1
1 stars
14

Skilled Nursing Facility

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    Overall Review of South Shore Rehabilitation And Nursing Center

    Pros

    • pro Stephanie is wonderful.
    • pro The staff are wonderful and take the time to listen and meet the clients' needs.
    • pro Administration and staff are very helpful, caring and professional.
    • pro Uri helped with insurance and explained the coverage and rehab available.
    • pro They have been taking wonderful care of their mom for the last four years; she is always clean, fed, and very much loved.
    • pro The staff are very courteous and helpful.
    • pro All of the doctors, nurses, chaplains, and staff took great care of the patient.
    • pro The staff are friendly and trustworthy.
    • pro The place is clean; the front desk staff are very nice.
    • pro Nurse Ricardo is great; his bedside manner is excellent, he is calm and patient, always ready to listen.
    • pro The care provided is extremely satisfactory and comforting.

    Cons

    • pro The facility is filthy and the staff could never be bothered, with call bells often ignored for long periods.
    • pro The food and overall service are horrible, described by reviewers as a horror show.
    • pro The administration and staff are ridiculous and unprofessional, with multiple last-minute shift cancellations.
    • pro The staff are lazy and rude, leaving residents to remain soiled for hours without being changed.
    • pro The facility is labeled the absolute worst place to care for a loved one, with repeated claims of neglect.
    • pro Doctors are said to forget to write prescriptions and provide unprofessional help.
    • pro The care is horrible and under-staffed, with unknowledgeable nurses and aides and doctors who don't seem to care.
    • pro A reviewer alleges neglect contributed to a relative's death and that management failed to respond or follow up.

    Review

    The collection of reviews about South Shore reveals a facility that elicits a remarkably wide range of experiences. For every note of praise, there is a contrasting account of frustration, danger, or neglect. Visitors describe moments of genuine compassion, effective rehab, and reliable support, while others recount repeated lapses in basic care, serious safety concerns, and a sense that administrative processes move far too slowly. Taken together, the feedback paints a picture of a place where individual staff members can make a meaningful difference, yet systemic problems undermine overall trust and safety.

    On the positive side, several reviewers highlight staff who stand out for their kindness, attentiveness, and expertise. Stephanie is singled out as wonderful, with compliments about how well she listens and responds to client needs. Uri is praised for helping with insurance questions and clarifying coverage for rehabilitation, easing a complicated process for families. Nursing and frontline staff receive frequent commendations: Jessica is described as wonderful - understanding and supportive - while Nurse Ricardo earns emphatic five-star praise for his bedside manner, calm presence, and patient, solution-focused approach. Across multiple notes, families report that the staff are friendly, patient, and responsive, with caregivers taking the time to inform loved ones about changes in condition and care plans. In several accounts, families express gratitude for the care their relatives receive, with phrases like "my mom is recovering," "the staff is always respectful, kind and caring," and "the facility is excellent."

    Cleanliness and the overall environment appear to be mixed in perception but are occasionally cited positively. Some reviews describe the facility as clean, with a front desk that is welcoming and a generally pleasant visiting experience. Others acknowledge that the building is older, but still manageable and not inherently problematic. A few families note that the care and rehabilitation progress can be meaningful, particularly for patients moving toward greater independence or returning home, and they express appreciation for staff who keep them informed and involved in decisions.

    However, a substantial portion of the feedback concentrates on troubling deficits in care quality, safety, and responsiveness. A common refrain is that the facility is understaffed, leading to delays and insufficient attention to patients' basic needs. Several reviews describe long wait times for call bells - sometimes more than 30 minutes - and note that staff are stretched thin, which can lead to perceived neglect or rushed care. The most serious allegations involve egregious lapses in life-safety and medical oversight: patients left soiled for hours; staff not checking vitals or responding promptly to emergencies; and, in one harrowing account, a patient undergoing diagnostic or acute care who experienced a rapid decline while in the facility, with criticisms that critical information and procedures were mishandled or ignored by staff.

    The most severe claims center on neglect and fatal outcomes, including a report that a family member died because of the facility's care. One reviewer recounts a traumatic sequence in which a relative with serious medical needs suffered from delays, absent monitoring, and poor communication from staff, culminating in the death of the patient and the loss of personal belongings. The same reviewer expresses that management did not follow through with promised calls and that the experience left the family with lasting distrust. These accounts are paired with others warning prospective families not to entrust loved ones to the facility, citing persistent "horrible" care, rude or lazy staff, and a perceived failure to treat residents with dignity.

    Beyond individual incidents, several reviews point to systemic organizational problems. Complaints include unprofessional behavior from some doctors and nurses, prescription oversights, and inconsistent care standards. Families report incidents of shifts being canceled at the last minute, unavailability of staff with adequate expertise, and a sense that some administrative promises - such as timely follow-up or transfers to preferred facilities - are not fulfilled. A few reviewers question some external accolades or recognition the facility has received, suggesting that praise from certain quarters may not reflect the experiences reported by families on the ground.

    In sum, the narrative around South Shore is a study in contrasts. For many families, the facility has offered compassionate care, meaningful rehab progress, and staff who went above and beyond to support patients and their loved ones. For others, the experience was marred by concerns about basic care, safety, timeliness, and accountability. The juxtaposition of praise for particular caregivers with grave warnings about neglect and avoidable harms underscores the importance of careful consideration by prospective families, along with strong oversight and ongoing improvements within the facility. The accounts also highlight the emotional toll on families navigating complex medical needs, the relief when care is attentive and respectful, and the lasting damage when communication breaks down or safety protocols fail.

    Features

    Housing

    • 100 resident community capacity 100 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • John F Kennedy International (10 miles away) John F Kennedy International (10 miles away)
    • LaGuardia (17 miles away) LaGuardia (17 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    South Shore Rehabilitation And Nursing Center is an assisted living community located in Freeport, NY. Our community offers a wide range of amenities to ensure our residents have a comfortable and enjoyable living experience.

    For those who prioritize their appearance and grooming, we provide a beauty salon on-site. Residents can also relax and enjoy their favorite shows with our cable or satellite TV options. We understand the importance of staying connected to the outside world, which is why we offer Wi-Fi/high-speed internet throughout the facility.

    Transportation is made easy with our community-operated transportation services as well as transportation arrangements for non-medical needs and doctor's appointments. With move-in coordination, we strive to make the transition into our community as seamless as possible.

    Keeping both physical and mental wellness in mind, we have a fully furnished fitness room and wellness center where residents can engage in exercise programs and activities that promote overall well-being. Our dining options include restaurant-style dining with special dietary restrictions taken into account. Meals are carefully prepared and served by our staff.

    There are various spaces for recreational activities such as a gaming room, small library, and outdoor garden where residents can socialize or enjoy some alone time. Daily activities are scheduled to keep residents engaged, but they also have the freedom to plan and run their own activities.

    Our care services ensure that residents receive assistance with daily tasks such as bathing, dressing, transfers, and medication management. Additionally, there is a 24-hour call system and supervision for any emergencies or immediate needs that may arise.

    The surrounding area offers convenience with cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals all nearby.

    At South Shore Rehabilitation And Nursing Center in Freeport, NY, we strive to create a warm and welcoming environment where residents can live comfortably while receiving the assistance they need.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.7 miles)
    • Walgreens (1.1 miles)
    • CVS Pharmacy (1.1 miles)
    • Walgreens (2.5 miles)
    • CVS Pharmacy (2.7 miles)
    • CVS Pharmacy (3.6 miles)
    • CVS Pharmacy (3.6 miles)

    Restaurants

    • Sonny's Canal House (1.1 miles)
    • Arby's (3.8 miles)
    • McDonald's (4 miles)
    • Marriott Concierge Lounge (5 miles)
    • Sonic Drive-In (5 miles)
    • Jordans Lobster Farm (5 miles)
    • Iavarone Brothers (5.3 miles)

    Physicians

    • Long Island Pediatrics (1.3 miles)
    • Prohealth Baldwin Harbour Pediatrics (1.3 miles)
    • South Nassau Communities Hospital (2 miles)
    • Orlin & Cohen Orthopedic Group (4.5 miles)
    • Winthrop Professional Building (6.7 miles)
    • Caring Pediatric Associates (7 miles)
    • Di Giovanna Family Care Center (8 miles)

    Hospitals

    • Kaur Rupinder P Do South Nassau Family Medicine Oceanside (2 miles)
    • Nassau University Medical Center (5.5 miles)
    • Winthrop University Hospital (6.7 miles)
    • Winthrop University Hospital New Life Center (6.7 miles)

    Parks

    • Coes Neck Park (2.1 miles)
    • Oceanside Park (2.8 miles)
    • Newbridge Road Park (3 miles)
    • Newbridge Dog Park (3 miles)
    • Hempstead Lake State Park (3.4 miles)
    • Eisenhower Park (5.2 miles)
    • Jones Beach State Park (5.8 miles)

    Cafes

    • Starbucks (2.2 miles)
    • Starbucks (4.8 miles)
    • Starbucks (5.8 miles)
    • Starbucks (7.7 miles)

    Transportation

    • LIRR - Merrick Station (2.3 miles)
    • LIRR - Rockville Centre Station (2.9 miles)
    • LIRR - Bellmore Station (3.6 miles)
    • LIRR- Centre Ave (3.8 miles)
    • Lynbrook LIRR Station (4.3 miles)
    • LIRR - Wantagh Station (4.6 miles)
    • LIRR - Long Beach Station (5.8 miles)

    Places of Worship

    • Merrick Jewish Center (2.7 miles)
    • Congregation Sons of Israel (6.3 miles)
    • Community Church of East Williston (7.7 miles)

    Theaters

    • AMC Roosevelt Field 8 (6.4 miles)
    • AMC DINE-IN Levittown 1 (7 miles)

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