The Cottages At Garden Grove

Pros

• The rooms are big and residents appreciate the concept of private rooms and bathrooms.
• The staff have been fantastic with the reviewer's relatives, providing caring and helpful assistance.
• The physical and occupational therapy received at the facility has been beneficial, leading to improvement in both the reviewer's sister and mother.
• The nursing care provided is wonderful, with medical concerns and needs being addressed promptly.
• There are alternative food choices available for residents who do not like what is being served.
• The facility offers activities for residents to participate in, with a beautiful screened-in patio for outdoor enjoyment.
• Another reviewer highly recommends the facility based on their positive experience with the staff's care and support.

Cons

• The rooms have bugs and are difficult to reach things in.
• The staff engages in gossip and does not provide good interactions with patients.
• Patients are made to sit for long periods in uncomfortable positions and are interrupted during meals.
• The food is described as sticky and unappetizing.
• There are limited activities and amenities available for residents.
• The nursing care is inadequate and fails to recognize changes in a patient's condition.
• Verbal abuse and negligence by staff resulted in a dislocated hip for a patient.
• Cold rooms, inadequate care, and medication mismanagement lead to combativeness in a patient.
• Recreation plans are not followed and meals are not prepared on-site.
• Staff members spend time on their phones instead of providing proper care.
• Lack of assistance from staff resulted in a fall that led to a broken leg for a resident.
• Residents' needs, such as hearing aid use and assistance with eating, are ignored by staff members who prioritize their phones over patient care.

Review

The Cottages, a rehabilitation center and nursing home, has received mixed reviews from its residents and their families. Many appreciate the spacious rooms and the concept of private rooms and bathrooms. The staff, according to some reviewers, have been fantastic, providing caring and helpful service. The physical and occupational therapy programs at The Cottages have been highly beneficial, with noticeable improvement in the health of both residents' family members. The nursing care has also been praised for staying on top of medical concerns and needs.

However, not all experiences at The Cottages have been positive. One reviewer mentions that although the rooms are big, reaching items can be difficult without long arms. They also mention the presence of bugs such as ants and flies in the rooms, pointing out that regular cleaning could prevent this issue. Another criticizes the staff interactions, claiming that personal information about patients is turned into gossip among employees. Furthermore, they express concern about patients being made to sit in wheelchairs for extended periods of time and uncomfortable experiences with using a hoyer lift.

The food at The Cottages receives mixed opinions as well. While some reviewers find it satisfactory with alternative choices available if residents don't like what is served, others describe it as sticky and unappetizing. In terms of activities provided at the facility, one reviewer states that there are daily posted activities for residents to choose from but notes that attendance seems low.

One positive review focuses on the spaciousness of the rooms and highly praises the caring nature of the staff members. They specifically recommend sending loved ones to The Cottages based on their experience.

On the other hand, there is a heart-wrenching review describing a deeply negative experience at The Cottages. It tells a story of inadequate care leading to a resident's decline in health and ultimately their passing away shortly after leaving the facility. Family members express frustration over staff neglecting concerns about changes in their loved one's condition and criticize the lack of properly trained staff. They also mention verbal abuse, an incident resulting in a dislocated hip, and poor food quality.

Another reviewer shares their disappointment with the facility, stating that it is not suitable for complex orthopedic patients. They recount instances of verbal abuse and negligence resulting in a dislocated hip, which required additional hospital treatment and affected rehabilitation progress. This reviewer strongly advises against choosing The Cottages for care.

Lastly, a concerning review highlights issues such as cold rooms, rushed medication changes without proper discussion with family members, understaffing leading to inadequate care, and neglected recreation programs.

In summary, reviews of The Cottages are diverse. While some praise the spacious rooms, caring staff, beneficial therapy programs, and alternative food choices, others express dissatisfaction with bug infestations in rooms, negative staff interactions, uncomfortable experiences with certain equipment or procedures, subpar food quality, neglectful care leading to health decline and even death. It is important for potential residents and their families to consider all these factors before making a decision about this facility.

Hospitals

• St Josephs Hospital Mental Health Services (0.6 miles)
• St Joseph's Hospital Health Center (7.4 miles)
• Specialty Surgery Center Of Cny (7.8 miles)

Restaurants

• Sake Bomb (2.2 miles)
• Chick-Fil-A (2.7 miles)
• McDonald's (2.8 miles)
• Wendy's (3.1 miles)
• Toss 'n' Fire Wood-Fired Pizza (3.6 miles)
• Jake Hafner's Restaurant & Tavern (4.9 miles)
• Burger King (4.9 miles)

Pharmacies

• Rite Aid (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• Wegmans (2.6 miles)
• Rite Aid (4.8 miles)
• Walgreens (4.9 miles)
• Wegmans (5 miles)

Physicians

• Family Care Of Cicero (2.5 miles)
• Dr. David Paul (4.4 miles)
• Compassionate Family Medicine (4.5 miles)
• Mondo Optical (4.6 miles)
• Skyline Optical, PC (4.8 miles)
• Cardiovascular Group of Syracuse (5 miles)
• Syracuse Hematology-Oncology PC (5 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (5.7 miles)
• Freedom of Espresso (7.2 miles)
• Cafe Kubal (8.6 miles)

Parks

• Hamlin Marsh (3.4 miles)
• Clay Park Central (3.6 miles)
• Heritage Park (3.8 miles)
• Onondaga Lake Park (7.2 miles)
• Long Branch Park (8 miles)

Transportation

• Airport Operations Office (5.4 miles)
• Baggage Claim (5.6 miles)
• Syracuse Hancock International Airport (SYR) (5.7 miles)
• Amtrak (8.1 miles)
• U-Haul Moving & Storage (8.2 miles)

Places of Worship

• St Paul's Lutheran Church (6.9 miles)
• The Vineyard Church (8.5 miles)

Theaters

• Regal Destiny USA IMAX & RPX (8.6 miles)