Elm Manor Nursing And Rehabilitation Center
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210 North Main Street, Canandaigua, NY 14424
For more information about senior living options: (844) 490-3973
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The staff are caring and amazing. The staff are far beyond polite and keep the environment safe and clean. The facility is a nice place to be. The rehabilitation and therapy teams take their time and show residents great consideration. The nurses are compassionate and careful with medications. The aides are great and listen to residents. The kitchen staff strive to provide nutritious meals. The outside looks nice. The resident council meets with staff to discuss problems and solutions, and improvements are ongoing. Elm Manor is staffed by professionals who are unsung heroes in the community.
Elm Manor is described as filthy, dark, and dilapidated, with bedbugs. Nursing staff reportedly quit and supplies were expired. An aide screamed at a resident, and that aide remained on site for a long period. The food was disgusting and inedible. The facility's phones are frequently unanswered, and administrators are unavailable. The facility is severely understaffed and maintenance is atrocious. The rehabilitation unit is small, dark, run-down, and not a true rehab. Rooms are hot and noisy machinery makes the environment uncomfortable.Elm Manor Nursing and Rehab presents itself in the reviews as a place of stark contrasts. For every note about a warm, attentive staff and a clean, safe environment, there are several accounts of frustration, neglect, and disarray. The mixed picture begins with cheerful endorsements: residents and family members who describe Elm Manor as a facility where the staff are caring, polite, and consistently earnest about keeping elders safe and well cared for. In these accounts, the ambiance is described as pleasant and the environment as clean and reassuring, with caregivers who take time to listen, comfort, and attend to everyday needs. Some reviewers emphasize the efforts of particular care teams who make a noticeable difference in daily life, and they speak highly of activities, respectful interaction, and the sense that professionals are sincerely devoted to residents' well-being.
Within the positive notes, there is particular admiration for the rehab and therapy side in some stretches. A number of residents talk about thoughtful occupational and physical therapy teams who take the time to guide individuals through exercises and recovery. They describe staff who are patient, confident, and attentive to medications and routines, and they highlight the sense that therapists or aides are part of a larger, cohesive effort to maintain dignity and progress. Others compliment housekeeping and kitchen staff for keeping the facility stocked and reasonably tidy, and they acknowledge the challenges posed by supply issues while still praising the team's dedication and resourcefulness. In some reviews, the resident council is celebrated as a meaningful channel for discussion and problem-solving, signaling a culture of ongoing collaboration between residents and staff.
Yet the rosy portrait is frequently interrupted by harsh, firsthand accounts of significant problems. Some reviewers describe Elm Manor as a place that fell dramatically short of expectations, citing filth, run-down conditions, and a sense of neglect. One particularly stark narrative recalls a "filthy hell hole" experience, with warnings about expired supplies, bedbugs, power failures in lighting, and a day-to-day atmosphere described as unsafe and deteriorating. In that view, a nurse's dismissal or a disruptive aide's behavior left residents to fend for themselves, and meals were described as inedible. The comparison to another facility - Leroy Village Greens, cited as having a much higher rating and quicker, better care - serves as a troubling yardstick for the reviewer's experience. These accounts often emphasize that the most basic expectations - cleanliness, safety, timely care, and nutritious meals - were not met, sometimes during prolonged stays.
A number of reviews zero in on communication failures and administrative inaccessibility. Families recount phones that are seldom answered, voicemail boxes that fill up, and repeated assurances that someone will return calls which never materialize. The frustration is compounded when administrators or social workers are unavailable, forcing families to endure long holds or serendipitous connections that never come to fruition. In one story, a grandmother's bath became a point of drama because staff were not available to provide basic hygiene, reflecting a broader sentiment that frontline staff and leadership were not sufficiently aligned to meet urgent needs. These communication gaps contribute to a broader sense of insecurity for families who live hours away and must rely on staff to advocate for their loved ones.
Other accounts focus specifically on rehab experiences, sometimes contrasting sharply with the ideal of a dedicated rehabilitation environment. Some reviewers describe rehabilitation as casual at best, noting that rooms can be hot, facilities appear small and dark, and the rehab program sometimes seems more like a nursing home routine than a true, structured rehabilitation program. In at least one case, the first day of rehab was marked by extreme delays in pain management and pervasive noise, leading to a painful and unsatisfactory early impression. On the other hand, there are residents who acknowledge genuine therapy effort and supportive therapists, but these positives are often tempered by observations of under-staffing, inconsistency across shifts, and delays in routine services like getting clothes or meals returned promptly after care.
Against the chorus of criticism, there are also narratives that recognize improvements and ongoing efforts to address problems. Some current residents share that improvements are visible and being pursued, including better attention to cleanliness, more responsive care, and a stronger, more engaged resident council that actively voices concerns and collaborates with staff on solutions. In these testimonials, specific staff members are singled out for praise - long-time aides who have earned residents' trust, occupational and physical therapists who take time with each patient, and nurses who manage medications with evident care. The impression conveyed is that Elm Manor has capable and compassionate people who are working within a system that still faces challenges, such as short-staffing and supply chain issues, but that is attempting to move in a more positive direction.
Taken together, the reviews portray Elm Manor as a facility where care quality and resident experience can vary dramatically from person to person and from week to week. There are passionate affirmations about warmth, dedication, and professional excellence from some residents and families, alongside strongly negative, alarmed accounts of neglect, poor communication, hygiene concerns, and subpar rehab environments from others. A recurring theme across the more favorable and critical voices is short staffing as a core obstacle that influences day-to-day operations, responsiveness, and the consistency of care. The collective picture suggests a place with real, meaningful strengths - caring staff, active residents, and visible efforts toward improvement - yet with significant, persistent issues that some families feel cannot be ignored or easily solved.
For families evaluating Elm Manor, the narratives underscore the importance of direct, in-person assessments: meeting the staff, observing the facility's day-to-day operations, and asking pointed questions about staffing levels, response times, hygiene protocols, and the rehab program's structure. The stories also hint at a broader, ongoing effort to address systemic gaps, as evidenced by praise for resident councils and acknowledgement of improvements by some residents who have witnessed steady progress. The bottom line from these diverse reviews is that Elm Manor can be a place of genuine care and comfort for some, while for others it represents a cautionary tale with serious concerns that warrant careful consideration and proactive engagement from families and residents alike.
46 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (25 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elm Manor Nursing and Rehabilitation Center in Canandaigua, NY is a premier assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.
The community boasts comfortable and fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Each resident has access to a well-appointed dining room where they can enjoy delicious restaurant-style meals prepared by the skilled culinary team. Special dietary restrictions are diligently accommodated.
Residents can also take advantage of various amenities designed to promote relaxation and socialization. The outdoor space provides a tranquil environment for walking or enjoying nature, while the small library is perfect for book lovers seeking some quiet time. Additionally, residents have access to move-in coordination services, housekeeping assistance, and 24-hour supervision to ensure their safety and well-being.
The care services offered at Elm Manor are comprehensive and tailored to meet each resident's unique needs. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure proper dosage and timing. Moreover, a mental wellness program is in place to address emotional well-being.
Residents can actively participate in resident-run activities or engage in scheduled daily activities organized by the community. Socializing opportunities exist within the community itself as well as through nearby amenities such as cafes, parks, restaurants, theaters, pharmacies, physicians' offices, hospitals, and transportation options.
At Elm Manor Nursing and Rehabilitation Center, seniors can enjoy a supportive environment that promotes independence while receiving personalized care when needed.
Elm Manor Nursing And Rehabilitation Center is located at 210 North Main Street, Canandaigua, NY 14424 in Ontario County, New York
Elm Manor Nursing And Rehabilitation Center on seniors.fyi includes 10 photos including images showing interior, healthcare, windows, architecture, landscaping, outdoors, grass, trees, and more.
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