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Elm Manor Nursing And Rehabilitation Center in Canandaigua, NY

Elm Manor Nursing And Rehabilitation Center is a nursing home community in Canandaigua, NY.

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Elm Manor Nursing And Rehabilitation Center in Canandaigua, NY

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  • Interior

    A cozy living room featuring two armchairs, a fireplace, and warm wall colors.

  • Outdoors

    A charming white house surrounded by greenery and a blue sky.

  • Bedroom

    A clean and simple hospital patient room featuring a bed and bedside table.

  • Healthcare

    A caregiver assists an elderly man with a therapeutic activity, focusing on engagement and support.

  • Caregiver

    A caregiver and an elderly patient share a warm moment in a healthcare setting.

  • Nurse

    A caregiver smiling with an elderly woman, both enjoying a moment together.

  • Assistance

    A caregiver assists a resident in a wheelchair during an indoor activity in a senior care facility.

210 North Main Street, Canandaigua, NY 14424

For more information about senior living options: (866) 208-4318

2.4 from 50 reviews
5 stars
16
4 stars
1
3 stars
2
2 stars
0
1 stars
31

Overall Review of Elm Manor Nursing And Rehabilitation Center

common 5 reviews mention this

Therapy support stands out

Therapy teams are frequently praised for helping residents improve.

Multiple residents and families describe therapy staff as professional and focused on regaining strength and independence. One reviewer even credits PT/OT with strong results after an injury. Others mention the rehab experience feeling limited or run down, so it’s not universally consistent. Even so, the reviews suggest therapy is often the best part of a stay for rehabilitation.

common 8 reviews mention this

Staff compassion and responsiveness

Families often describe staff as caring, respectful, and attentive.

Several reviews highlight kind, compassionate staff who listen to questions and take time to help. A number of families also say they were kept informed and treated with respect during a loved one’s stay. One current-resident review describes staff making strong efforts to keep people clean and comfortable, even while listing staffing as a concern. Overall, the positive staff experiences show up often—though there are also several serious complaints.

caveat 8 reviews mention this

Short staffing drives serious concerns

Residents and families report short staffing affecting basic care.

A recurring complaint is that there are not enough nurses or staff available when help is needed. Reviews describe long waits for assistance, missed needs, and situations where residents are left without timely support. Some of the more severe reviews mention problems like delayed medication, long periods without help, and residents being left in soiled conditions. Even one positive-ish resident review pairs praise with the same staffing shortfall theme, suggesting it remains a major concern.

caveat 8 reviews mention this

Communication problems with calls

Communication with the facility appears unreliable in several reviews.

Several family members describe difficulty reaching the facility by phone, including long holds, unanswered calls, or voicemail without a callback. Others say staff could not provide timely answers when calls were returned. A few reviews also connect communication problems to delays in addressing concerns or coordinating next steps. This theme is strong enough that it shows up alongside both general dissatisfaction and specific care complaints.

caveat 7 reviews mention this

Cleanliness and facility condition vary

Some reviews describe the facility as dirty or poorly maintained.

A set of reviews strongly criticizes cleanliness and upkeep, using descriptions like dirty conditions, filth, and safety issues. Others mention bedbugs, expired supplies, dark or run-down areas, and problems with housekeeping tasks. A few reviews do report the building as clean and comfortable, including improvements like updated flooring and lighting in newer comments. Taken together, cleanliness seems inconsistent across reviewers and time.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 46 resident community capacity 46 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greater Rochester International (25 miles away) Greater Rochester International (25 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Medicine Shoppe (0.5 miles)
  • Rite Aid (0.8 miles)
  • Top's Markets (0.9 miles)
  • Walgreens (1.4 miles)
  • Rite Aid (1.6 miles)
  • Wegmans (2.1 miles)
  • Red Jacket Pharmacy (5.5 miles)

Restaurants

  • Green Front Restaurant (0.6 miles)
  • Rio Tomatlan (0.6 miles)
  • Simply Crepes (0.6 miles)
  • Byrne Dairy (0.8 miles)
  • Casa Italiana (1.1 miles)
  • Tom Wahl's (1.2 miles)
  • Wendy's (1.4 miles)

Physicians

  • Psaila Susan MD (0.8 miles)
  • Dermatology Partners of Western Ny (0.8 miles)
  • Precision Occupational Health (0.8 miles)
  • Finger Lakes Family Care (0.8 miles)
  • Canandaigua Orthopaedic Associates PC (1.1 miles)
  • Decicco Michael J MD (1.2 miles)
  • The Eye Care Center - Canandaigua (1.2 miles)

Parks

  • Sonnenberg Gardens & Mansion State Historic Park (0.8 miles)
  • Kershaw Park (1.7 miles)
  • Farmbrook Park (4.9 miles)
  • Onanda Park (7.8 miles)
  • Boughton Park (8.3 miles)
  • Dryer Road Park (9.5 miles)
  • Pal-Mac Aqueduct County Park (11.9 miles)

Cafes

  • Tim Hortons (0.8 miles)
  • Starbucks (1.7 miles)
  • Finger Lakes Coffee Roasters (6.6 miles)
  • Tim Hortons (9.7 miles)

Hospitals

  • Jefferson Memorial Park In Canandaigua (0.9 miles)
  • Canandaigua VA Medical Center (0.9 miles)
  • F F Thompson Hospital (1.2 miles)
  • Constellation Center for Health (1.3 miles)
  • Strong Memorial Hosp-Pulmonary (1.3 miles)
  • Thompson Hospital Emergency Department (1.3 miles)
  • Canandaigua Surgical Care (1.4 miles)

Transportation

  • Canandaigua Airport (IUA) (1.9 miles)
  • U-Haul Neighborhood Dealer (11.7 miles)

Theaters

  • Canandaigua Theatres (2.5 miles)
  • Regal Cinemas Eastview Mall 13 (12.1 miles)

Places of Worship

  • First Baptist Church (9.1 miles)
  • The Sacred Grove (10.4 miles)
  • Zion Episcopal Church (12 miles)
  • New Hope Bible Church (12.2 miles)

Frequently Asked Questions

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