2720 Surf Avenue, Brooklyn, NY 11224
For more information about senior living options: (866) 208-4318
Overall Review of Saints Joachim & Anne Nursing And Rehab Center
Pros
The staff members were very good.- Everything was clean.
- They were very accommodating.
- The place is clean and the nurses are friendly.
- The staff provide residents with special treatment, including taking clothes home to wash and bringing them back, and bringing them the foods they like.
- The facility has a big courtyard and a family-like atmosphere.
- Rehab staff are wonderful and encouraging, with a hands-on rehab director.
- The facility is clean, state-of-the-art, and very well staffed.
- Staff are engaged with patients, calling them by name.
- Administrators in admissions are knowledgeable and assist with placement and Medicaid.
Cons
The facility is described as horrible with disgraceful practices and incompetent staff. - Patients are not cared for properly; they are not cleaned well and are not turned, leading to bed sores.
- A family member died of sepsis in this facility due to delays in care.
- The admissions and management are deceptive; staff lied and failed to communicate basic information.
- The staff are negligent, incompetent, and unsupervised, with poor oversight overall.
- Care was not timely and family questions were not answered; the doctor was rarely available.
- A CNA allegedly covered a patient’s face with a wet towel for an extended period, nearly causing suffocation.
- There were chaotic, unsafe episodes where staff yelled at residents and ignored them.
Review
Saints Joachim & Anne Nursing and Rehab Center in Brooklyn is best suited for families seeking short-term rehabilitation with an emphasis on a clean, approachable environment and a social, activity-rich atmosphere. The facility often attracts residents who can benefit from daily morning exercise, accessible outdoor space, and a rehabilitation program that appears to be well-staffed when engagement is consistent. For families able to be actively involved, the place can feel workable: front-desk and nursing staff often come across as courteous, and some residents report meaningful interactions with therapists and activity personnel. In short, this center can serve as a practical bridge to recovery for those who prioritize a pleasant milieu and hands-on rehab, provided there is a reliable advocate to monitor care.
That said, there are clear reasons to consider alternatives. Families with loved ones who have complex medical needs, frequent changes in condition, or a high risk of acute deterioration may want to look elsewhere. Several reviews flag inconsistencies in medical oversight, delays in physician communication, and episodes where family concerns were not satisfactorily addressed. For residents requiring robust, timely responses to changes in health status, or ongoing care that hinges on meticulous infection control, the facility’s variability may be a material risk. Those who cannot devote substantial time to supervising care should proceed cautiously, as independent monitoring appears essential to mitigate uneven outcomes.
On the upside, the strongest, recurring positives center on cleanliness, a generally friendly front-line staff, and a rehab pipeline that can feel responsive when properly resourced. The building itself is described as clean, with an environment that supports routine activities and social engagement, elements that matter for mood, motivation, and rehabilitation participation. Several reviews highlight a hands-on rehab director and therapists who tailor therapy to need, along with a sense of “family-like” warmth in the care team. For families seeking visible daily activity and a hospitable setting, these factors can meaningfully offset the ordinary frictions that accompany any large skilled-nursing operation.
But the most consequential concerns surface repeatedly and cannot be dismissed. Accounts of poor communication, unaddressed medical questions, and perceived gaps in oversight point to a system where responsibility can be diffuse across admissions, nursing, and medical staff. Allegations range from bed sores and inadequate bedside care to more alarming claims of mismanagement during serious medical events, including delayed hospitalization and inconsistent infection treatment. Maintenance and safety issues, occasional elevator problems, subpar housekeeping, and inconsistencies in how care is documented or explained, further complicate the picture. Taken together, these factors tilt the risk-benefit balance toward caution, especially for long-term residency or for residents with significant medical fragility.
For families evaluating this facility, a practical plan matters: visit at different times and observe how staff interact with residents; request to speak with the medical director or primary care physician; review recent state inspection reports and any active complaints; specifically ask about nurse-to-resident ratios, staffing stability, and how urgent concerns are escalated. Clarify care planning, frequency of medical rounds, and the process for handling infections or wound care. Documented concerns from prior residents and families should be weighed against recent improvements and staff responsiveness. A candid conversation about expectations with admissions and nursing leadership is essential before committing.
Ultimately, Saints Joachim & Anne can serve as a reasonable option for short-term rehab and transitional care when a family can provide close oversight and when the emphasis is on a clean, welcoming setting with active therapy protocols. For residents with high medical complexity, ongoing physician involvement needs, or a history of care gaps, this center becomes a strong signal to widen the search. In the current landscape, a well-informed decision favors facilities with consistently demonstrated medical reliability, transparent communication, and a track record of preventing adverse events. Saints Joachim & Anne is a mixed proposition: beneficial in atmosphere and rehab focus for the right, closely supervised case, but risky for anyone requiring steady, high-level medical oversight and unwavering day-to-day consistency.
200 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
John F Kennedy International (12 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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