Overall Review of Menorah Home & Hospital
common
28 reviews mention this
Cleanliness and calm stand out
Residents and families repeatedly mention a consistently clean, well-kept facility.
Many reviews describe the building as clean, spotless, and well maintained, with little to no unpleasant odor. Several also mention clean rooms and common areas, and that housekeeping staff keep things in good order. A few reviews, however, raise hygiene concerns, describing care lapses that left patients soiled for hours.
common
45 reviews mention this
Caring staff and professionalism
Reviews consistently highlight caring, respectful staff across nursing and rehab roles.
The most repeated positive thread is how staff treat residents and families with compassion, patience, and respect. Reviews credit nurses and CNAs for being attentive, going above and beyond, and checking regularly, and they also praise therapists, social workers, admissions, and even security. There are also contrasting accounts from other reviewers who describe rude or neglectful interactions, lack of responsiveness, and attitudes toward visitors.
differentiator
26 reviews mention this
Rehab and therapy drive progress
Rehabilitation experiences are a frequent highlight, with therapy teams described as supportive and effective.
Many families describe steady recovery during rehab, including help with walking, strength, pain management, and regaining daily abilities. Multiple reviews specifically call out physical therapy and occupational therapy, with some naming therapists and describing encouragement to push progress. A smaller number of reviews argue therapy was limited, not consistent, or not aggressive enough, citing delays starting therapy or concerns about how often sessions occurred.
caveat
12 reviews mention this
Communication can be uneven
Some families report trouble getting clear updates and timely responses from the care team.
Several reviewers say staff communicated wellâkeeping them informed, answering questions, and responding to concerns in a respectful way. Others report missed calls, no follow-through from social work, and not being told about changes in condition or care plans. A few mention doctor availability as a concern, including reports that there are not doctors on the floor when families requested care.
common
9 reviews mention this
Food quality varies by review
Dining reviews are mixed, with some praising meals while others describe issues with temperature or overall quality.
Some families describe food as good or decent, and a few mention specific dietary tailoring or that meals were enjoyable. Other reviews say the food was cold, questionable, or not edible, and one mentions diet needs not being followed. A few reviews also connect service issuesâlike staffing or attentionâto meal and hydration experiences.
caveat
10 reviews mention this
Care consistency concerns appear
A recurring concern is inconsistent daily care, including hygiene, staffing, and follow-through.
While many reviews describe vigilant care and patients being kept comfortable, other reviewers report serious lapses. Complaints include patients left soiled for long periods, delayed help when assistance buttons were pressed, missed pain medications, understaffing on certain floors, and issues with changing or cleanliness routines. Several of these negative reviews also urge families to look elsewhere, describing neglect as their primary concern.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.