Bridgewater Center for Rehabilitation & Nursi in Binghamton, NY

Pros

• The PT and OT teams deliver wonderful rehabilitation work.
• The staff are friendly, polite, and genuinely care for residents.
• The facility is nice, clean, and well-maintained.
• The Activity Director Melinda is compassionate and goes above and beyond for residents.
• The rehabilitation services are individualized and highly effective.
• Families feel supported and confident in the care provided.
• The dining and meals are nutritious and well-balanced.
• The environment is welcoming, with caring and professional staff.
• Bridgewater Center is regarded as an outstanding option for patient care and rehab.
• Staff and administrators are described as friendly, helpful, and attentive, creating a warm atmosphere.

Cons

• The facility had no food for eight hours, was dirty, and the nurses were mean.
• There was a lack of updated equipment, staff, and the rooms were dirty; the building felt old and in need of updates.
• Family members described the staff as unprofessional and nasty, often hanging up on calls and unwilling to help.
• The care area was deemed not fit for living, with dirty rooms, lost clothes, and untreated waste; residents suffered as a result.
• The nurses allegedly yelled at residents who asked for anything, with many being agency staff and unhelpful.
• Hygiene was neglected, resulting in unsanitary conditions and missed therapy sessions.
• Pain medication was denied, causing unnecessary pain and distress.
• Wound care and catheter care were ignored or delayed, leading to infection and complications.
• The facility was described as a horror show, with neglectful staff and calls for it to be shut down.
• Residents were left unattended for hours, not fed properly, and call bells ignored.

Review

Bridgewater Center for Rehabilitation & Nursing in Binghamton is best suited for families seeking a rehab-first environment where a proactive therapy team drives measurable progress and residents can participate in a structured, activity-rich daily routine. The strongest endorsements come from families whose loved ones responded to intensive PT and OT, with therapists tailoring plans and celebrating small gains. A capable activities director and a generally warm, attentive staff culture help residents feel supported, and several accounts describe a welcoming intake process and ongoing communication that reinforces trust. For families prioritizing functional recovery in the short term and valuing a rehab-focused atmosphere, Bridgewater can deliver meaningful outcomes when the care team is stable and engaged.

That said, there are clear reasons to consider alternatives. A pattern of negative experiences runs through a notable portion of reviews: concerns about cleanliness, outdated equipment, and inconsistent room conditions; reports of unprofessional or unresponsive behavior by some staff; and frequent complaints about miscommunication with families and delays in addressing issues. For families who demand a consistently spotless environment, rigorous hygiene standards, and dependable, transparent leadership, other facilities may offer a more predictable baseline. Those who require strict, error-free medication management and wound care without sustained advocacy from relatives should also weigh options carefully. In short, the rehab strengths exist, but they are not universal, and the risk profile can rise when oversight isn't robust.

On balance, the positive rehab-focused experiences do offset many concerns for residents who can meaningfully engage with therapy and who encounter a responsive team. The center's therapists are repeatedly praised for personalized care, progress-driven routines, and a culture that values patient milestones. In days when communication lines are open and staff morale remains high, residents feel respected, safe, and actively involved in their recovery. Cleanliness and security have shown improvement in many reviews, and some families highlight a renewed sense of warmth and community within the building. For those who can harness this strength - paired with consistent staffing and accountability - the rehab trajectory can be very favorable.

Yet the more troubling experiences cannot be dismissed. Several reviews allege neglect, missed medications, delays in wound care, and deteriorating communication that left families frustrated and residents at risk. Other accounts describe unsanitary conditions, lost clothing, odor issues, and inconsistent supervision across shifts. The disparate experiences suggest that care quality may hinge on staffing levels and supervisory oversight at particular times or units. For families evaluating Bridgewater, this is the core caution: an outstanding rehabilitation plan can be undermined by operational gaps or leadership gaps, producing outcomes that vary widely by unit and day.

Given these realities, practical due diligence matters more than ever. Prospective families should demand transparent access to unit-level tours, especially those floors most likely to host rehab patients. Meeting the therapy director, observing a session, and reviewing recent quality assurance data and incident logs can illuminate whether the current culture truly aligns with advertised strengths. Securing a single point of contact - a social worker or care coordinator - can improve continuity of care and provide timely updates. Confirming that wound care, analgesia, and physician-ordered treatments occur promptly, and that call bells are answered promptly, are nonnegotiables. A trial period or clearly defined objective milestones can reveal whether the promised rehab-centric environment is sustainable in practice.

In the end, Bridgewater presents a pragmatic choice for families prioritizing rehabilitation outcomes and a compassionate, engaged care team - with the caveat that consistency, cleanliness, and communication must be actively verified and monitored. For loved ones whose care demands require unwavering reliability, or for families unable to maintain close oversight, alternatives with steadier leadership and more uniformly positive experiences may be the wiser path. When the team and oversight align, Bridgewater can deliver real value, turning a difficult transition into a solid, recovery-oriented chapter. If that alignment cannot be confirmed through a proactive, thorough due-diligence process, exploring other nearby options is a prudent, responsible strategy.

This area of Binghamton, New York, offers a mix of amenities that may appeal to seniors looking for a convenient and vibrant community. With a variety of restaurants within walking distance such as Peterson's Tavern, Lost Dog Cafe, and Little Venice Restaurant, there are plenty of dining options to enjoy. In terms of healthcare services, there are several hospitals nearby including Lourdes Hospital and UHS Binghamton General Hospital, as well as physician offices like Primary Care Associates and Cardiology Associates. Additionally, pharmacies such as Medicine Shoppe and Walgreens are easily accessible for medication needs. For recreational activities, parks like Mac Arthur Park and Otsiningo Park provide opportunities for outdoor enjoyment. Places of worship such as St Thomas Aquinas Church and St Vincent De Paul Church offer spiritual support within the community. Overall, this area provides a range of services that cater to the needs of seniors looking for a comfortable and engaging living environment.

Restaurants

• Peterson's Tavern (0.2 miles)
• Binghamton Club (0.2 miles)
• Lost Dog Cafe (0.2 miles)
• Garage Taco Bar (0.3 miles)
• 205 Dry (0.3 miles)
• Belmar Pub (0.4 miles)
• Little Venice Restaurant (0.4 miles)

Hospitals

• Lourdes Planning (0.3 miles)
• Lourdes Hospital (0.3 miles)
• Lourdes Hospital (0.9 miles)
• UHS Binghamton General Hospital (1 miles)
• Greater Binghamton Health Center (1.1 miles)
• Our Lady of Lourdes Memorial Hospital (1.1 miles)
• Lourdes Hospital (2.1 miles)

Physicians

• Mehta Kinner Binghamton Va Clinic Binghamton (0.7 miles)
• Primary Care Associates (0.8 miles)
• Twin Tiers Eye Care Associates PC (0.9 miles)
• Cardiology Associates, PC (0.9 miles)
• Speech Pathology United Health (0.9 miles)
• Foot Care Associates (0.9 miles)
• Cardiac Rehab Gym-United Health Services Hospitals (1 miles)

Pharmacies

• Medicine Shoppe (0.8 miles)
• Walgreens (0.9 miles)
• BGH Pharm (1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.4 miles)

Parks

• Mac Arthur Park (1 miles)
• Otsiningo Park (1.5 miles)
• Cfj Park (2 miles)

Places of Worship

• St Thomas Aquinas Church (1 miles)
• St Vincent De Paul Church (1.8 miles)
• Church of Jesus Christ of Latter Day Saints (2.2 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (2.5 miles)
• K & K's The Old Teahouse (3 miles)