Horizon Care Center
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64 11 Beach Channel Drive, Arverne, NY 11692
For more information about senior living options: (844) 490-3973
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The staff treat residents as if they were their own family members. The care provided is undeniable. The staff are caring and patient with almost every resident. The administration is good, with the assistant administrator showing deep concern for the residents. The nursing and nursing aides are caring and attentive. The activity department is caring and patient with residents. The assistant administrator is described as the most caring and professional person encountered. The doctors and nurses are very nice and take good care of residents. Horizon Care Center is at the top of the CMS star rating and delivers the highest level of care. Residents find comfort and quality of life at the facility.
The reviewers describe the facility as horrible and a place to abandon loved ones, not a nursing home but an insane asylum. The staff are said to have no control over residents and the facility is dirty and poorly run. Residents allegedly receive no real care, with examples like being kept in a room and fed cheese sandwiches instead of therapy. There is an ongoing scabies outbreak on the floors with insufficient action, and the place smells with rodents near the elevator. There is no shift reporting among nurses or aides, and social workers are hard to reach or do not return calls. The facility is labeled as trash and not worth recommending; one reviewer claims it was responsible for a relative's death. Allegations include theft of a resident's Social Security money and other financial mismanagement. The facility is said to violate patients' rights and to require investigation for unprofessional behavior. The front desk and staff are described as unprofessional and in need of proper training.Horizon Care Center in the Rockaways area has become a place that elicits starkly opposing views. Some families warn with fervor that this is exactly the wrong place to leave a loved one, painting a picture of a facility where control is scarce, routines are poorly followed, and the environment feels unsafe or unsanitary. The chorus of harsh complaints describes a setting where cleanliness, communication, and basic care can feel inconsistent, and where outbreaks and odors have left families alarmed. Several reviewers recount scenes of neglect: rooms where residents are left alone, meals that seem inadequate or inappropriate, and a sense that the staff is overwhelmed rather than attentive.
Among the negative experiences are vivid, specific concerns. One reviewer claimed a sister who stayed there received little therapy beyond being placed in a room by herself, with cheese sandwiches as a primary offering, and even a complaint that residents were expected to supply their own televisions. Another account details an active outbreak of scabies, foul floor smells, and even rodents near public areas like the elevator. The lack of regular shift reports from nurses or aides, according to some families, contributed to a perception that important information about residents' well-being was not being effectively communicated. Taken together, these anecdotes portray a facility grappling with serious operational and hygiene issues.
There are, however, more nuanced stories tucked into the same pool of reviews. One family member shares a deeply personal and contrasting experience: after their mother suffered a stroke and was later diagnosed with vascular dementia, the care that emerged over several months felt undeniably caring. They describe staff who came to know her through ups and downs, and who treated her with a level of respect and familial consideration that made the patient feel at home. This positive narrative emphasizes that, within the same walls, patience and consistent, compassionate care can eventually shine through and create a sense of continuity and belonging for both the patient and her family.
Other accounts reflect ongoing frustration with administrative and logistical processes. A separate review recounts a difficult series of communications around the care and release planning for a brother with complex needs, including questions about insurance coverage, transportation, and in-home support. The account details delays, miscommunications, and a tense back-and-forth among a series of caseworkers, social workers, and health professionals. It paints a picture of a system where coordination and timely follow-through are critical yet not always reliably delivered, leaving families anxious about what happens next for their loved one.
There are echoes of serious accusations that go beyond everyday care concerns. One reviewer claimed a violation of patient rights and accused staff of not performing their duties properly, with additional allegations that phone inquiries to social workers went unanswered. A stain of financial mistrust appears in another claim alleging theft of Social Security funds and a missing payment trail that allegedly ended up with a funeral home. The reviewer speaks of pursuing legal action and public exposure as a means to address what they describe as systematic malfeasance. While these claims are grave, they reflect a climate of fear and mistrust that can arise when families feel their loved ones are not protected or appropriately supported.
Interwoven with the harsh grievances are notes about oversight and professionalism. Some reviewers reference external bodies and professional standards, suggesting that complaints should be escalated to health departments or patient advocates. There is also a stark contrast drawn by others who describe the staff as unprofessional, and the facility as permeated by an odor of urine, implying lapses in basic hygiene and care. Yet not every voice aligns with these concerns. A different set of reviews highlights warmth, organization, and reliable care, underscoring that certain administrators and frontline workers are capable of providing a level of service that families deem worthy of trust and appreciation. In some cases, residents themselves or their families express gratitude for individual aides, activity staff, and administrative personnel who went above and beyond.
Against the counterpoint of praise, several testimonials unabashedly celebrate the positive side of Horizon Care Center. One longtime resident, Norman Azeez, speaks warmly about his three-year stay, noting that misunderstandings were resolved and calling out specific individuals - an administrator and an activities team member - as deeply caring and supportive. He credits the administration and the nursing staff for sustaining a sense of community, and he expresses genuine appreciation for a social worker who provided professional help. Alongside these affirmations, another family member describes Horizon as the best facility for short-term rehab they have experienced, praising the staff's kindness, professionalism, and the genuine care shown by the assistant administrator. A variety of residents also remark on how the doctors, nurses, and other staff members are kind and attentive, turning the place into a trustworthy option for recovery and ongoing care in their eyes.
In closing, the picture of Horizon Care Center is complex and textured. For every account of neglect, odor, or administrative frustration, there is a counterpoint of gratitude, warmth, and reliable support from dedicated staff and administrators. Some families feel the care they received transformed a frightening medical journey into something more navigable, even comforting, while others describe experiences that left them feeling wary or harmed. The facility's reputation in the community appears to be shaped by these sharply divergent experiences, with some residents and families singing its praises and others cautioning prospective patients and their loved ones to seek alternatives. What remains clear is that real care hinges on consistent communication, responsive leadership, and compassionate, professional frontline work - elements that, in these reviews, are sometimes present and sometimes noticeably lacking.
280 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
John F Kennedy International (3 miles away) LaGuardia (13 miles away) Newark International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Horizon Care Center, located in Arverne, NY, is a vibrant and well-equipped assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community strives to provide a comfortable and enjoyable living environment where residents can maintain their independence while receiving the assistance they require.
One of the highlights of Horizon Care Center is its extensive list of amenities. Residents can indulge in self-care at the beauty salon, enjoy their favorite shows with cable or satellite TV, and avail themselves of convenient transportation arranged by the community for shopping or other errands. The computer center allows residents to stay connected with loved ones, while the fitness room and wellness center promote physical well-being. Outdoor spaces, like gardens, offer tranquility and fresh air. In addition, there is also a gaming room and small library for recreation and relaxation.
The care services provided at Horizon Care Center are comprehensive and ensure that residents receive the support they need. With 24-hour call system and supervision available, residents can rest assured knowing that assistance is always just a phone call away. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure safe administration of medications. Additionally, specialized dietary plans are available for those with diabetes or other dietary restrictions.
Residents at Horizon Care Center can enjoy delicious meals served in a restaurant-style dining setting that accommodates special dietary restrictions. The community offers planned day trips and scheduled daily activities to keep residents engaged and entertained. Resident-run activities allow individuals to showcase their talents or pursue shared interests.
The location of Horizon Care Center provides easy access to essential facilities such as pharmacies, restaurants, and transportation options – making it convenient for residents' needs.
Overall, Horizon Care Center offers a welcoming environment where seniors can live comfortably while receiving personalized care from dedicated staff members who prioritize their well-being.
Horizon Care Center is located at 64 11 Beach Channel Drive, Arverne, NY 11692 in Queens County, New York
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