64 11 Beach Channel Drive, Arverne, NY 11692
For more information about senior living options: (866) 208-4318
Overall Review of Horizon Care Center
Pros
They care for their patients as though they were caring for their own parents and family members.- The care is undeniable.
- The staff are caring and professional and take good care of residents.
- The administration was good, and the assistant administrator was a person of deep concern for the residents.
- The activity department was very caring and patient with almost every resident.
- Ms Shaida and her staff are caring and patient with almost every resident.
- Ms Wilkie was exceptionally professional in helping residents.
- The staff are really nice and professional and they care for all the patients.
- It has been at the top of CMS star ratings for many years and delivers the highest level of care.
- The doctors and nurses are very nice and take good care of residents.
- The security is pleasant and helpful, and staff are helpful and courteous.
Cons
The facility is horrible and a place to leave one’s family.- It is described as not a nursing home but an insane asylum, with staff having no control over residents and the place being dirty.
- The place is trash, with a scabies outbreak, foul smells, and rodents, and with no shift reports by nurses or aides.
- This is one of the worst nursing homes, where staff do not take care of residents and the floors smell like poop.
- A patient was left bleeding after a nurse shaved him, highlighting care coordination failures.
- The facility has reportedly violated patient rights, with poor communication and unresponsive staff.
- It is alleged to have caused a loved one’s death and to have stolen money, with funds disappearing.
- The facility smells of urine and the staff are unprofessional and under-trained.
- The place is just awful.
Review
Horizon Care Center in Arverne is best suited for families seeking a warm, resident-centered environment where staff relationships and daily routines carry real weight, particularly for short-term rehab or dementia-focused care. The facility earns praise from residents and families who value a home-like atmosphere and personal attention from caregivers who engage with loved ones as if they were their own family. In this setting, the right fit depends on active involvement from families and a tolerance for variability in day-to-day operations; when the culture aligns, meaningful connections and steady, compassionate care can emerge.
Those who should consider alternatives are families that demand consistently high standards of cleanliness, infection control, and seamless, coordinated case management. The reviews reveal a striking split between experiences, with cleanliness and safety concerns surfacing alongside reports of excellent warmth from some staff. If a loved one requires rigid routines, dependable shift-to-shift communication, or strict adherence to care plans with zero ambiguity, horizon may not met those expectations without vigilant advocacy and frequent oversight.
On the plus side, several accounts highlight genuinely caring staff and accessible leadership, including administrators and activity teams who invest time in residents. When care clicks, the same persistence and personal touch that families value can be seen in how aides, nurses, and therapists interact with residents, and in the perception that care teams know the residents and their histories. For short-term rehabilitation and for families that prize hands-on attention and a familiar, human approach to daily living, these strengths can translate into meaningful comfort and a smoother recovery trajectory.
The flip side presents a distressing constellation of issues that understandably unsettles families. Outbreaks of pests, odors, and hygiene problems, when combined with inconsistent shift reporting and gaps in social-work follow-through, create an impression of disorganization at critical moments. Accusations of mismanagement, including alleged misuse of funds and rights violations, underscore potential systemic weaknesses. Such concerns are not trivial; they raise legitimate questions about safety, transparency, and accountability, and they urge careful due diligence before committing to long-term placement.
Ultimately, the balance of pros and cons suggests a conditional fit. The most compelling case for Horizon rests with families who can leverage the strong, compassionate elements of care while maintaining rigorous oversight to address environmental and administrative gaps. For those prioritizing reliability, predictable staffing, and an uncompromising standard of cleanliness, alternatives should be seriously evaluated. If choosing Horizon, approach the placement with a concrete advocacy plan: insist on clear, written care plans and contact points; request regular progress updates and a dedicated case manager; tour multiple shifts and observe interactions; verify infection control practices and housekeeping routines; and confirm transparent billing, discharge planning, and rights protections. In the right circumstances, Horizon can deliver meaningful, resident-centered care, but it requires proactive engagement and a clear plan to mitigate the unevenness documented in the reviews.
280 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
John F Kennedy International (3 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention
California's Form 602A: An In-Depth Examination of Senior Care Assessment
