Rockaway Care Center

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Pros

• The building at Rockaway Care Center is clean and well-maintained.
• The staff demonstrates a lively environment with many residents actively engaging in their surroundings.
• The community atmosphere provides opportunities for residents to interact with each other, fostering social connections.
• The dedication of some staff members, like Alicia, reflects a commitment to supporting the residents' needs, even if communication could be improved.
• The facility is located in an area that allows for easy access to visitors who want to bring joy, such as with flowers.

Cons

• The meals are consistently five hours late for the residents.
• Important incidents, such as a dropped phone, are not communicated in a timely manner.
• The head of social work does not return calls promptly.
• The receptionist exhibited rudeness by hanging up on the caller.
• The building is disorganized, making it difficult to navigate.
• Residents behave inappropriately and create an unsettling environment.
• There was an attempted theft of personal items brought by visitors.
• Staff members display a lack of courtesy towards the residents and their families.

Review

Concerns About Treatment at Rockaway Care Center: A Personal Account

Rockaway Care Center, which presents itself as a nursing home facility, has come under scrutiny due to the alarming experiences shared by families of residents. One particular case highlights a myriad of issues that raises concerns about the care and treatment of individuals residing there. The experience described portrays an environment that is not only disorganized but also lacking in basic compassion and respect for both residents and their family members.

The most pressing issue reported is the chronic delay in meal service, with meals often arriving five hours late. Such delays can significantly affect the health and well-being of residents who may already be vulnerable. Regular nourishment is crucial for maintaining the strength and recovery of individuals, particularly those who may have health challenges or are recovering from illness. It raises questions about whether the staff at Rockaway Care Center adequately manages time-sensitive necessities, such as feeding their residents on schedule.

Further exacerbating these concerns is a disturbing lack of communication regarding incidents affecting residents. In one instance, a resident's phone was accidentally dropped in water, yet it took two months for family members to be informed about this unfortunate event. Timely communication between staff and families is essential in ensuring that loved ones are cared for properly and any mishaps are addressed immediately. The failure to convey important information suggests either negligence or systemic flaws within the center’s operational protocols.

Attempts to reach out to staff members have proven frustrating as well. After leaving a message for Alicia, head of social work at the facility, no response was received despite expectations for timely follow-up. The situation worsened when direct calls were met with rudeness from reception staff; one instance even involved a receptionist hanging up during a conversation—behavior that indicates an alarming level of disrespect toward concerned family members trying to advocate for their loved ones.

Upon visiting Rockaway Care Center, initial impressions included cleanliness; however, this quickly dissipated upon observing disorganization within the facility itself. The entrance area was chaotic with clients in wheelchairs bumping into visitors—a clear sign of inadequate spatial management or insufficient staffing to assist residents effectively. This kind of disarray can create an uncomfortable atmosphere not just for visitors but also detracts from residents’ dignity and safety.

Moreover, reports indicate that some behaviors observed amongst certain residents seem more indicative of psychiatric distress than typical nursing home activity. Seeing individuals talking to themselves or addressing walls raises questions about how well mental health needs are being monitored—or if they are even being acknowledged—within what is marketed as a nursing care setting instead of a more holistic approach needed for comprehensive resident support.

Overall, the concerns outlined reflect broader systemic issues within Rockaway Care Center that need urgent attention—from poor meal management to inadequate communication practices and disrespectful interactions with both residents and their families. These factors combined contribute to an environment where families may feel compelled to question whether their loved ones are receiving care that prioritizes dignity, respect, and basic human rights in what should be a safe space aimed at fostering healing and comfort during difficult times.

Pharmacies

• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (5.6 miles)
• CVS Pharmacy (6 miles)

Transportation

• Delta SkyClub & SkyDeck (3 miles)
• JFK Runways (3.1 miles)
• JFK Apron (3.1 miles)
• Concourse B (3.2 miles)
• John F. Kennedy International Airport (JFK) (3.2 miles)
• Terminal 2 (3.2 miles)
• Virgin Atlantic Clubhouse Lounge (3.3 miles)

Restaurants

• Air France Lounge (3.4 miles)
• Bobby Van's Steakhouse (3.7 miles)
• Jordans Lobster Farm (6.5 miles)
• Sugar Bowl (7.5 miles)
• White Castle (7.9 miles)
• Sonny's Canal House (9.9 miles)
• Paul's Daughter (10.6 miles)

Places of Worship

• Congregation Sons of Israel (4.5 miles)
• St Luke's Episcopal Church (8.9 miles)

Cafes

• Starbucks (6.6 miles)

Physicians

• Orlin & Cohen Orthopedic Group (6.9 miles)
• South Nassau Communities Hospital (8.7 miles)
• Prohealth Baldwin Harbour Pediatrics (9.4 miles)
• Long Island Pediatrics (9.4 miles)

Parks

• Oceanside Park (8.2 miles)
• Forest Park (8.3 miles)
• Hempstead Lake State Park (9.2 miles)
• Cunningham Park (9.4 miles)
• Alley Pond Park (10.2 miles)

Hospitals

• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (8.7 miles)
• Kings County Hospital Center (9.6 miles)

Theaters

• AMC Fresh Meadows 7 (10.1 miles)