Albany County Nursing Home

Pros

• Some aides and therapists were appreciated for their friendliness and helpfulness, providing comfort to residents during their stay.
• The rehabilitation services offered at the nursing home provided much-needed support for some residents.
• Family members were dedicated and present, often ensuring their loved ones received necessary assistance and care.
• There were instances of communication between families and staff regarding care needs, showing some level of engagement from the administration.
• Certain staff members demonstrated compassion and a willingness to help when approached by family members, despite the overall challenges in staffing levels.

Cons

• The nursing home is described as dark, dirty, and poorly staffed, leading to inadequate care for residents.
• Staff members reportedly neglect their duties, often leaving used diapers and soiled towels on the floor without addressing cleanliness.
• Medications are improperly administered and not monitored, putting residents at risk.
• Family members express frustration over the lack of timely assistance from staff, often needing to intervene themselves for basic care.
• Residents experience prolonged wait times for bathroom assistance, highlighting a severe lack of attention from aides.
• Many residents are seen neglected during meal times, left without necessary help to feed themselves.
• Aides are noted to be unresponsive and disinterested in resident communication, even when family members are present.
• Personal belongings of residents frequently go missing despite being labeled, indicating poor organizational practices within the facility.
• The facility's environment is described as unsanitary and in need of repairs, with malfunctioning equipment posing safety risks.
• Overall quality of care is perceived as severely lacking, causing families to feel helpless and guilty about their loved ones' experiences at the nursing home.

Review

The experiences shared by families and friends of residents at Albany County Nursing Home paint a harrowing picture of neglect and inadequate care in what is supposed to be a place of support and recovery. Many reviewers detail their immediate observations upon arrival: dark, dirty rooms, a pervasive smell of urine, and an overall lack of cleanliness that left family members concerned for the well-being of their loved ones. These sentiments were echoed repeatedly as individuals described the dreadful state of hygiene within shared bathrooms, which served multiple residents but went unattended or cleaned only after repeated requests. The staff's complacency was alarming; used diapers and soiled towels were often left strewn on the floor, creating an unsanitary environment.

The issue of understaffing loomed large across all reviews, with many lamenting how overworked employees struggled to balance responsibilities across different floors. This deficiency not only resulted in poor care but also perpetuated a culture where staff felt pressured to avoid complaining due to fear of administration retaliation. Residents waiting too long for assistance became a common theme, with calls for help frequently going unanswered or met with significant delays—often exceeding thirty minutes. Family members described having to be present at the facility daily to ensure their loved ones received even basic attention.

Medication management also surfaced as a serious concern; prescriptions were either improperly administered—pills not crushed for those who needed them—or often neglected altogether. In some cases, aides seemed unaware or uninterested in adhering strictly to care plans established by physicians, which led to residents suffering from preventable health issues such as choking hazards or bad reactions due to missed dosages. Such lapses raised alarms about whether any oversight existed concerning medication protocols—a distressing violation considering the vulnerable conditions residing patients faced.

Care routines were another area highlighted starkly in these accounts. Reviewers recounted instances where personal needs went unmet for extended periods; one resident sat in dirty undergarments for hours simply because they could not get timely help from the staff. Observations revealed that while some aides displayed moments of kindness, overall interactions were marked by indifference towards residents' requests for companionship or assistance—often leading many caring family members to step in personally rather than trust the institutional care system in place.

Compounding these dismal conditions was an evident lack of oversight and accountability among staff members who appeared more engaged with personal conversations at the nurses' station than attending directly to patient needs. Instances where aides could be seen on cell phones further underscored this problem: caregivers should be prioritizing resident safety instead of engaging distractedly off-duty chatter during work hours.

Finally, numerous families expressed feelings of helplessness as they navigated bureaucratic frameworks that limited their options—particularly when it came time-sensitive situations involving terminal illnesses like those experienced by some patients suffering from severe conditions such as lung cancer or dementia. Even when families attempted intervention through regulatory bodies like the NYS Hotline, responses were sorely lacking; months passed without any follow-up communication despite earnest complaints about substandard care practices reported consistently over time.

In retrospect, these collective narratives reveal Albany County Nursing Home as an institution failing its most fundamental duty: providing compassionate and competent care for its residents during vulnerable times in their lives. The heartbreaking realities faced by families seeking reassurance can leave lasting emotional scars reflecting not just on individual tragedies but on broader systemic failures evident within nursing home environments today—highlighting the urgent need for reform aimed at improving patient safety standards and enhancing overall quality assurance measures necessary within eldercare facilities everywhere.

Transportation

• National Car Rental (0.3 miles)
• Southwest Airlines (0.3 miles)
• Albany International Airport (ALB) (0.3 miles)
• Terminal B (0.4 miles)
• CDTA Bus Stop (5.1 miles)

Restaurants

• Hudson Valley Wine Bar (0.3 miles)
• JT Maxies (1.5 miles)
• El Charro Mexican Grill (1.6 miles)
• Denny's (1.8 miles)
• Otis & Oliver's Restaurant & Pub (1.8 miles)
• McDonald's (1.9 miles)
• La Fiesta (2 miles)

Physicians

• Capital Care Nutrition & Diabetes Center (1.2 miles)
• Stasior & Stasior Eye Care (1.3 miles)
• DeLuca Plastic Surgery (1.6 miles)
• Albany Open MRI (1.6 miles)
• New York Epilepsy Medicine PC (1.8 miles)
• OrthoNY (2.2 miles)
• Peregrim Kimberly A (3 miles)

Pharmacies

• Mti Microfuel Cells (1.4 miles)
• Fallon Wellness Pharmacy (1.6 miles)
• US Health Tests (1.9 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Optum Infusion Services (2.4 miles)
• CVS Pharmacy (2.7 miles)

Cafes

• Starbucks (1.5 miles)
• Panera Bread (2.1 miles)
• Starbucks (2.6 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.7 miles)
• Starbucks (4.4 miles)
• Starbucks (4.6 miles)

Parks

• The Crossings of Colonie (2.1 miles)
• Miracle Playground (2.1 miles)
• Cook Playground (2.8 miles)
• Collins Circle (3.8 miles)
• Colonie Town Park (5 miles)

Theaters

• Regal Colonie Center & RPX (2.3 miles)

Hospitals

• Albany Medical Center (3.2 miles)
• Bellevue Woman's Care Center (4.7 miles)

Places of Worship

• Hindu Temple Society (3.5 miles)
• Grace Fellowship (4.3 miles)
• Astral Journeys Center (4.5 miles)
• New Covenant Presbyterian Church (4.9 miles)