Maxim Healthcare Services

Pros

• Maxim Healthcare Services is described as respectful and professional.
• The staff are friendly, helpful, and efficient.
• The company is a great place to work and many would recommend it.
• Raymere is praised for being responsive and efficient in handling paperwork.
• Donna is described as pleasant, outgoing, and professional in her interactions.
• The recruiters and staff go above and beyond to assist applicants and clients.
• Meet-and-Greets help ensure good matches between clients and staff.
• Employees report long-term satisfaction and plan to stay with Maxim.

Cons

• Maxim Healthcare Services is described as terrible and should be ashamed.
• Paychecks are frequently late and hours are missing.
• The company pays a low wage with little to no raises.
• The payroll process is chaotic, with pay sent to the wrong address and long delays.
• Customer service is unresponsive, with staff not returning calls.
• Coverage for 24-hour cases is hard to obtain, leaving clients unattended.
• Staff are described as rude and disrespectful, with on-call personnel hard to reach.
• The company is seen as disorganized and unreliable compared to earlier years.

Review

The collection of experiences with Maxim Healthcare Services presents a company that many people find to be professional, compassionate, and team-oriented, while a substantial number of others contend with persistent administrative chaos, pay problems, and reliability concerns. On one end, reviewers describe Maxim as a respectful and professional organization where employees and clients alike feel valued. On the other end, numerous accounts focus on disorganization, missed payments, and communication breakdowns that undermine both patient care and staff morale. Taken together, the feedback sketches a complicated portrait of a company that can be excellent in theory and in some hands-on interactions, but consistently plagued by systemic issues that affect day-to-day operations.

Several reviews highlight positive, tangible strengths of Maxim Healthcare Services. Clients and caregivers alike praise professional behavior, courtesy, and responsiveness from the staff. In particular, Raymere is cited as exceptionally responsive, helping to move paperwork quickly and smoothly so that operations could proceed without friction. Another reviewer commends a representative named Nicholas Russo, who went above and beyond to troubleshoot application download problems, answering emails promptly and remaining polite and attentive throughout the process. Donna appears in another positive note as someone who is kind, outgoing, and capable of answering questions with overall professionalism. Across multiple comments, the sentiment emerges that Maxim can be a pleasant, people-centered workplace where teams feel like a supportive family, and where scheduling can be flexible and accommodating. Some reviewers have been with Maxim for years and repeatedly point to the firm as a good place to work, citing friendly, helpful staff, a "meet and greet" process that allows clients to select preferred field staff, and a sense of community that many long-term employees value highly. The client program and the opportunity to work with patient-care teams are described as rewarding experiences, with praise for a culture that treats caregivers and clients with care and respect.

Yet the positive notes are in stark contrast to a long list of serious criticisms that recur across many reviews. A dominant thread concerns payroll and pay integrity. Reviewers repeatedly report paychecks that arrive late, missing hours, and even missing money altogether. Several accounts cite being paid far below what they expect, with mentions of hourly wages around $13 and a perception that there are no meaningful raises. The frustration is compounded by repeated assurances that pay will arrive "next Friday" or within a certain period that never materializes, leading to weeks or even months of financial strain for those who rely on these earnings. A frequent complaint is that payroll issues are not resolved promptly due to poor communication, with calls not returned or redirected to unproductive channels. The recurring misery of watching pay stubs and direct deposits fail to reflect actual work creates a chronic sense of insecurity for staff.

Compounding payroll problems are claims of organizational disarray and poor communication. Several reviews describe the office and management as unorganized, with new requirements or processes introduced piecemeal rather than all at once, forcing staff to repeatedly redo tasks. The complaint that you cannot get timely answers or updates from supervisors - sometimes described as being told you're "set" and then waiting indefinitely for the system to catch up - paints a picture of a workflow that stalls at crucial moments. There are mentions of aggressive or incessant outreach to fill shifts - spam-like calls trying to secure work - even after an initial "no," which some workers find intrusive and inefficient. For some, this disorganization translates into practical consequences: it isn't unusual for scheduling to be inconsistent, and many lines of communication appear to be siloed, leaving frontline caregivers and their families frustrated and frustrated with the constant back-and-forth.

The quality and reliability of patient care are another major point of contention. Several reviewers recount distressing experiences of being left unattended or receiving subpar care, sometimes despite promises of continuous support. One explicit account describes a situation where promised 24/7 care failed to materialize, leading to a family member being left in a vulnerable state and ultimately causing emotional distress. The cadence of coverage sometimes appears irregular, with some reviewers reporting that relief shifts are hard to fill and that staff don't always show up for scheduled assignments. The tension between patient safety and staffing reliability is a recurring theme, with reviewers describing scenarios where families must repeatedly chase staff or even become their own advocates to ensure basic daily living tasks like hygiene and mobility are addressed. A few entries also raise concerns about the behavior and attitude of some staff, including accusations of rudeness and disrespect, underscoring how the interpersonal dimension of care can deteriorate even when the organization's mission emphasizes compassionate service.

Regional differences and the evolution of the company's reputation add another layer of complexity. One reviewer labels Maxim as the "worst nursing agency in the Albany, NY area," a stark assessment that reflects frustration with systemic issues rather than isolated incidents. Others acknowledge a shift over time - from "one of the best" in 2019 to a more disorganized and unreliable operation in later years - highlighting how changes in staff and management can dramatically affect service delivery. Yet, even within a single region, opinions diverge: some praise the office staff for their professionalism and the willingness to meet client needs, while others lament the phone tag, slow problem resolution, and chronic misalignment between what is promised and what is delivered.

Overall, the reviews reveal a bifurcated image: Maxim Healthcare Services can be a supportive, people-centered workplace and a compassionate provider of home health care, but it is equally a source of frustration for many who confront administrative instability and inconsistent compensation. The strongest emphasis across the narratives is the need for clearer communication, more reliable payroll practices, and a more stable approach to scheduling and staffing to ensure that patient care is consistently maintained and that employees are compensated promptly and fairly for their work. Potential clients and prospective employees would do well to weigh both sides: the genuine, person-to-person strengths of the team and the persistent organizational shortcomings that can undermine the very services the company seeks to deliver.

This part of Albany, New York offers a convenient and diverse range of amenities for seniors considering the area for living. The neighborhood features several parks within a short distance, providing opportunities for outdoor recreation and relaxation. There are multiple healthcare facilities nearby, including physicians' offices and hospitals such as Albany Medical Center and St. Peter's Hospital, ensuring access to quality medical care. A variety of dining options are available in the area, from casual eateries like Denny's and JT Maxies to upscale restaurants such as P.F. Chang's China Bistro and The Cheesecake Factory. Additionally, there are cafes like Starbucks and Panera Bread for socializing or grabbing a quick bite to eat. For entertainment, seniors can visit Regal Colonie Center & RPX theater or explore places of worship like Hindu Temple Society and Grace Fellowship. Transportation options are also convenient with Albany International Airport nearby, making travel easy for visiting family or friends. Overall, this neighborhood provides a well-rounded environment with everything seniors may need for a comfortable and fulfilling lifestyle.

Parks

• Miracle Playground (0.3 miles)
• The Crossings of Colonie (0.3 miles)
• Cook Playground (2.1 miles)
• Collins Circle (2.4 miles)
• North Bethlehem Park (4.3 miles)

Physicians

• Albany Open MRI (0.4 miles)
• DeLuca Plastic Surgery (0.5 miles)
• Peregrim Kimberly A (2 miles)
• Newtonville Pediatrics & Internal Medicine (2.1 miles)
• OrthoNY (2.2 miles)
• Albany Associates In Cardiology (2.2 miles)
• Capital Region Orthopedics (2.2 miles)

Restaurants

• Denny's (0.5 miles)
• JT Maxies (0.6 miles)
• Scoups Homemade Ice Cream (0.6 miles)
• Hooters (0.8 miles)
• P.F. Chang's China Bistro (1 miles)
• The Cheesecake Factory (1.1 miles)
• Kurver Kreme (1.3 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (0.8 miles)
• Starbucks (2 miles)
• Starbucks (2.9 miles)
• Panera Bread (2.9 miles)
• Starbucks (3.2 miles)
• Starbucks (3.2 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Mti Microfuel Cells (2.6 miles)
• US Health Tests (2.7 miles)

Theaters

• Regal Colonie Center & RPX (1 miles)

Places of Worship

• Hindu Temple Society (1.6 miles)
• New Covenant Presbyterian Church (3.2 miles)
• Grace Fellowship (3.7 miles)
• Astral Journeys Center (4 miles)

Hospitals

• Albany Medical Center (1.9 miles)
• The Pain Management Center At Albany Memorial Hospital (4 miles)
• Albany Memorial Hospital (4 miles)
• St Peter's Hospital (4.2 miles)
• Cancer Care Center (4.2 miles)
• St Peter's Hospital (4.3 miles)

Transportation

• Southwest Airlines (2 miles)
• Albany International Airport (ALB) (2 miles)
• Terminal B (2 miles)
• National Car Rental (2 miles)
• CDTA Bus Stop (3.1 miles)