Maxim Healthcare Services in Albany, NY

Pros

• Maxim Healthcare Services has been consistently respectful and professional toward clients and their employees.
• The staff are friendly, helpful, and efficient.
• Raymere is responsive and processes paperwork quickly, making things go smoothly.
• Donna is very nice, outgoing, and answers questions with professionalism.
• Maxim provides amazing customer service with fast problem resolution.
• The meet-and-greets allow clients to choose field staff they prefer.
• Maxim is a great place to work, with employees feeling valued and respected.
• The entire Maxim staff is friendly and always there to help.
• The office is a high-energy environment focused on delivering the best care to patients.
• Reviewers would recommend Maxim to everyone.

Cons

• They describe Maxim Healthcare Services as terrible and say the company should be ashamed.
• They consider the operation disorganized and unresponsive, with daily requests for new tasks and no callbacks.
• They report pay issues: paychecks frequently late, money missing, and hours missing.
• They note paychecks were sent to the wrong address, causing a two-week wait for another paycheck, and say the company doesn't pay a living wage.
• They advise others not to apply if they expect regular on-time pay.
• They claim there is never reliable relief or enough cases, and that the staff show little regard for employees.
• They call it the worst nursing agency in the Albany, NY area.
• They say they did not receive a paycheck for two months despite promises of payment every Friday.

Review

Maxim Healthcare Services in Albany is best suited for families seeking in-home care coordination with a personable, client-focused team and a strong emphasis on meeting caregivers to find a compatible match. It works well for clients who want a hands-on onboarding experience, the option to meet multiple field staff through meet-and-greets, and a program that feels like a supportive family structure rather than a cold, purely transactional vendor. Those who want predictable, round-the-clock coverage without gaps, transparent and timely compensation, and consistently high staffing reliability may want to consider alternatives.

On the positive side, the agency consistently earns praise for professionalism, respect, and responsiveness. Clients note quick processing of paperwork and a willingness to work through questions, with staff described as friendly and helpful. The meet-and-greets are a strength, giving families control over choosing the caregiver who will be in their home, and many reviewers recount personal connections with clinicians who treat patients with care and dignity. For many staff, the onboarding and ongoing support feel solid, and praise often centers on a culture that values patient relationships and client service.

The largest fault line, however, centers on payroll and scheduling reliability. Recurring reports cite late pay, underpayments, or checks arriving after long delays, sometimes with confusion around addresses or amounts. The dissatisfaction isn't merely administrative friction; it ripples into daily life, with families and caregivers forced to improvise around inconsistent compensation. Hours can be unpredictable, and several reviews describe difficulty securing reliable relief for 24/7 cases, leaving families feeling exposed when coverage falls through. These failures in payment and scheduling can undermine trust just when steady, continuous care is essential.

Despite these drawbacks, the core pros still offset some risk for families who prioritize a high-touch, match-driven approach and are willing to monitor and manage the process actively. The one-client-per-shift model and a willingness to adapt schedules help reduce caregiver chaos and can yield a calmer in-home caregiving experience when staffing aligns well. Positive personal interactions with administrators and recruiters - reported by multiple reviewers as informative and responsive - mean families can often solve snags quickly by escalating to a dedicated point of contact. In this sense, Maxim can deliver dependable, compassionate care when operations run smoothly and pay issues are kept in check.

From a staff perspective, there are meaningful positives alongside significant cautions. Reviews highlight opportunities to grow as a PCA or HHA, with recruiters who are described as helpful and engaged and an environment that feels like a professional team. Yet the same comments frequently surface about uneven hours, pay concerns, and occasional gaps in coverage that leave caregivers frustrated and patients at risk of unattended periods. For families selecting Maxim as their partner, this duality translates into a practical rule: expect a strong, caring front end and a potential disconnect between promise and paycheck, especially in peak demand or staffing crunch moments.

The bottom line is clear: Maxim Healthcare Services can be a strong choice for families who value personal connections, proactive matchmaking, and a supportive in-home care environment - and who are prepared to actively oversee payroll timing, coverage reliability, and surge-crisis contingencies. If certainty on every shift, predictable compensation, and assured 24/7 coverage are non-negotiables, alternatives with stronger staffing consistency may serve better. To optimize outcomes, families should request a dedicated case manager, insist on written coverage plans for 24/7 needs, and confirm payroll schedules and back-up processes before committing. This approach helps harness the best of Maxim while mitigating the most disruptive risks.

This part of Albany, New York offers a convenient and diverse range of amenities for seniors considering the area for living. The neighborhood features several parks within a short distance, providing opportunities for outdoor recreation and relaxation. There are multiple healthcare facilities nearby, including physicians' offices and hospitals such as Albany Medical Center and St. Peter's Hospital, ensuring access to quality medical care. A variety of dining options are available in the area, from casual eateries like Denny's and JT Maxies to upscale restaurants such as P.F. Chang's China Bistro and The Cheesecake Factory. Additionally, there are cafes like Starbucks and Panera Bread for socializing or grabbing a quick bite to eat. For entertainment, seniors can visit Regal Colonie Center & RPX theater or explore places of worship like Hindu Temple Society and Grace Fellowship. Transportation options are also convenient with Albany International Airport nearby, making travel easy for visiting family or friends. Overall, this neighborhood provides a well-rounded environment with everything seniors may need for a comfortable and fulfilling lifestyle.

Parks

• Miracle Playground (0.3 miles)
• The Crossings of Colonie (0.3 miles)
• Cook Playground (2.1 miles)
• Collins Circle (2.4 miles)
• North Bethlehem Park (4.3 miles)

Physicians

• Albany Open MRI (0.4 miles)
• DeLuca Plastic Surgery (0.5 miles)
• Peregrim Kimberly A (2 miles)
• Newtonville Pediatrics & Internal Medicine (2.1 miles)
• OrthoNY (2.2 miles)
• Albany Associates In Cardiology (2.2 miles)
• Capital Region Orthopedics (2.2 miles)

Restaurants

• Denny's (0.5 miles)
• JT Maxies (0.6 miles)
• Scoups Homemade Ice Cream (0.6 miles)
• Hooters (0.8 miles)
• P.F. Chang's China Bistro (1 miles)
• The Cheesecake Factory (1.1 miles)
• Kurver Kreme (1.3 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (0.8 miles)
• Starbucks (2 miles)
• Starbucks (2.9 miles)
• Panera Bread (2.9 miles)
• Starbucks (3.2 miles)
• Starbucks (3.2 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Mti Microfuel Cells (2.6 miles)
• US Health Tests (2.7 miles)

Theaters

• Regal Colonie Center & RPX (1 miles)

Places of Worship

• Hindu Temple Society (1.6 miles)
• New Covenant Presbyterian Church (3.2 miles)
• Grace Fellowship (3.7 miles)
• Astral Journeys Center (4 miles)

Hospitals

• Albany Medical Center (1.9 miles)
• The Pain Management Center At Albany Memorial Hospital (4 miles)
• Albany Memorial Hospital (4 miles)
• St Peter's Hospital (4.2 miles)
• Cancer Care Center (4.2 miles)
• St Peter's Hospital (4.3 miles)

Transportation

• Southwest Airlines (2 miles)
• Albany International Airport (ALB) (2 miles)
• Terminal B (2 miles)
• National Car Rental (2 miles)
• CDTA Bus Stop (3.1 miles)