Red Rocks Care Center in Gallup, NM
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3720 Church Rock Street, Gallup, NM 87301
For more information about senior living options: (844) 490-3973
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The staff are fast, friendly, and informative. The facility is clean and the staff are friendly. They take great care of residents and keep up the excellent work. The staff greet residents with love and respect every day. The CNAs are awesome and caring; the therapists are warm and engaging. The staff are polite and professional. They provide care for elders and disabled with devotion and love. The center is friendly, clean, and welcoming. The staff are compassionate, dedicated, and treat residents with kindness and respect. The center feels like home, and staff make residents feel cared for. The Native American Program is great, and many staff speak Navajo. There is a truly amazing and dedicated team of caregivers.
One reviewer described the facility as not a nursing home but a neglect and abuse facility, alleging staff do not know how to run it and residents have been harmed. Another reviewer notes the center is overcrowded and understaffed, with not enough nurses. A critic states the building is very hot with poor ventilation. A reviewer claims their grandmother became sick there and died in the hospital, calling the care unsafe. A comment argues that the center should be shut down. A reviewer describes the facility as old with broken or near-broken furniture, and some rooms lack televisions or remotes. There is a report of being charged 250 dollars to hold a bed for six days while a relative was in another hospital.Red Rocks Care Center in Gallup is best suited for families that prioritize a warm, person-centered caregiving culture and active rehabilitation, delivered in a setting that feels like a real community. The center is a practical match for short-term rehabilitation after surgery and for long-term residents who value consistent staff relationships, accessible therapy, and immediate, humanized communication with families. The presence of a Native American program and Navajo-speaking staff adds cultural comfort for many residents and their relatives. Those chasing a brand-new facility with the most modern amenities will want to look elsewhere, as the building and furniture trend toward older, lived-in character. For families seeking a more traditional, hands-on care environment with a strong human touch, Red Rocks is a compelling option; for others with exacting expectations about architecture and latest technologies, alternatives may be wiser.
On the upside, the care culture at Red Rocks shows up in repeatedly strong staff interactions. Reviews consistently highlight fast, friendly, and informative front-line help, with caregivers who greet residents warmly and carry themselves with genuine professionalism. The therapy team stands out - occupational therapist Gabe and physical therapist Jules are commonly described as fun, caring, and effective at guiding residents back to strength. Front desk personnel and social workers also receive praise for facilitating updates and arranging care, reinforcing a sense that family members are in the loop. Cleanliness, a welcoming atmosphere, and a sense of community are repeatedly cited, and the facility's size supports enough activity without sacrificing personal attention. Additionally, the ability to engage with Navajo-speaking staff and programs adds an important layer of cultural relevance for many families.
Yet the landscape is not free of significant concerns. Several reviewers flag overcrowding and staffing pressures, with notes about insufficient nurse coverage and slower response to immediate needs. A subset of experiences describe troubling outcomes or safety concerns, including claims of negligence or harm, which understandably give prospective residents pause. The facility is described by some as old and in need of more robust funding for upkeep, with hot environments and dated furnishings that can detract from comfort and perceived safety. A few families report inconsistent communication or billing issues, highlighting that administrative processes can markedly affect overall satisfaction. Taken together, these cautions matter, especially for those who rely on timely interventions and a consistently high standard of care.
Despite these tensions, the strongest advantages - tender, teamwork-driven caregiving, and a clear commitment to resident well-being - can still offset the drawbacks for many families. When therapy progress is the goal, Red Rocks delivers momentum, with therapists, CNAs, and nursing staff who often work as a cohesive unit to keep residents moving forward. The intimate, home-like feel that emerges from a smaller-team dynamic can translate into more personalized attention on each shift, even when staffing pressures exist. Cultural sensitivity, notably through Navajo-language support and programs, creates a meaningful edge for residents who value that connection. The question for families is whether the daily realities of staffing levels and facility condition align with their expectations for safety, consistency, and long-term quality of life.
Parents and guardians who should seriously consider alternatives are those who require robust, nurse-dominated coverage, a pristine, modern physical plant, or a dining and living environment that feels uniformly updated across every wing. If call-bell responsiveness, predictable staffing patterns, and consistently seamless care delivery across shifts are non-negotiables, it is prudent to compare other centers with stronger staffing guarantees and newer infrastructure. Likewise, families with specialized memory-care needs or those seeking highly structured safety protocols may find better alignment elsewhere. Red Rocks is a credible, warm, and capable choice for many, but it is not universally the best-fit option for every elder's care blueprint.
Practical next steps are straightforward: tour during a typical shift to observe how staff interact with residents, and specifically ask for current staff-to-resident ratios and average call-bell response times. Seek candid feedback from residents and families about daily communication and how concerns are addressed, and request concrete examples of rehab plans, progress milestones, and discharge timelines. Inspect the living areas and cleaning routines, and ask about maintenance plans for the building's aging infrastructure. If the priority is a genuinely caring team, clear family updates, and meaningful rehab outcomes in a comfortable, community-oriented setting, Red Rocks Care Center offers a grounded, reliable option - provided that staffing reliability and facility conditions meet the family's precise expectations and safety standards.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Red Rocks Care Center in Gallup, NM is a well-equipped assisted living community that offers a comfortable and convenient lifestyle for seniors. The facility boasts various amenities to ensure the residents' needs are met.
For entertainment, residents can enjoy watching their favorite shows on cable or satellite TV in the comfort of their fully furnished rooms. They can also dine together with fellow residents in the community dining room or cook their own meals using the kitchenette available. The center provides housekeeping services to keep the living spaces clean and tidy.
Red Rocks Care Center also offers beautiful outdoor spaces where residents can enjoy nature and relax in a serene environment. In addition, they provide Wi-Fi/high-speed internet access so that residents can stay connected with their loved ones and engage in online activities.
Care services provided at Red Rocks Care Center include 24-hour supervision to ensure the safety and well-being of residents. Trained staff members are available to assist with daily tasks such as bathing, dressing, and transfers. The center coordinates with health care providers to ensure seamless medical care, including medication management and transportation arrangements for medical appointments.
The community places a strong emphasis on mental wellness through their mental wellness program. They also cater to specific dietary needs, including diabetes diets, special dietary restrictions, and meal preparation and service.
Residents at Red Rocks Care Center will never be short of things to do as there are numerous activities scheduled daily. Additionally, nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals provide easy access to various services and opportunities for social engagement.
Overall, Red Rocks Care Center offers a supportive environment where seniors can live comfortably while receiving personalized care and enjoying an active lifestyle.
Red Rocks Care Center is located at 3720 Church Rock Street, Gallup, NM 87301 in McKinley County, New Mexico
Red Rocks Care Center on seniors.fyi includes 6 photos including images showing windows, interior, bedroom, brick building, parking, outdoors, aerial view, mountains, and more.
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