Red Rocks Care Center

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  • Interior

    A bright dining area with tables set for a meal, featuring large windows and a clock on the wall.

  • Outdoors

    A brick storefront with large windows and a bench in front, set against a mountainous backdrop.

  • Bedroom

    A well-lit hospital room with twin beds, colorful pillows, and cozy decor.

  • Landscaping

    A wooden patio with chairs overlooks a snowy landscape and cabins.

  • Exercise Equipment

    A physical therapy room equipped with various rehabilitation tools, including fitness balls, a trampoline, and parallel bars.

  • Aerial View

    Aerial view of a snow-covered town surrounded by mountainous terrain.

Red Rocks Care Center

3720 Church Rock Street, Gallup, NM 87301

For more information about senior living options: (844) 490-3973

4.2 from 86 reviews
5 stars
61
4 stars
10
3 stars
1
2 stars
0
1 stars
14

Skilled Nursing Facility

Overall Review of Red Rocks Care Center

Pros

  • pro The staff were fast, friendly, and informative.
  • pro The facility was clean and well-maintained.
  • pro The CNAs were awesome.
  • pro OT Gabe was fun and caring.
  • pro PT Jules was always happy and bubbly.
  • pro Keisha the social worker was a big help and always delightful.
  • pro Frances made grandma feel at home and talked with her daily.
  • pro The staff were polite and professional.

Cons

  • pro The facility is overcrowded and there are not enough nurses.
  • pro It is very hot with poor ventilation.
  • pro The facility is described as neglectful and abusive, with a manager who cannot run the place and multiple falls reported.
  • pro Nurses do not seem to know what they're doing.
  • pro They charged a relative $250 to hold a bed for six days while the patient was at another hospital.
  • pro An elderly resident was left sitting on the toilet for nearly an hour before staff responded.
  • pro The building appears old and poorly maintained, with broken or nearly broken furniture and some rooms lacking televisions or remotes.

Review

Red Rock Care Center comes across in these accounts as a place where warmth, attentiveness, and a strong sense of community are frequently visible, especially from the staff who greet visitors and residents with smiles and a ready willingness to help. Many reviewers emphasize that the facility itself is clean and welcoming, which sets a positive tone for those who are there to visit loved ones or to receive care. The overall impression from a good number of entries is that care is delivered with speed, clarity, and a genuine concern for residents' comfort and dignity, and that families feel supported when they need information or reassurance.

A number of guests shared heartfelt gratitude for specific individuals and moments during their family members' stays. One thread highlights a grandmother who stayed for a short-term rehabilitation period, where the daily greetings, affectionate interactions, and cheerful dispositions of the CNAs, the occupational and physical therapists, and the social workers created a sense of home. Names like Gabe the OT and Jules the PT stand out as exemplars of kindness and dedication, while Keisha the social worker and Frances were described as consistently helpful, positive, and engaging in ways that put visitors at ease. Reviewers recount that their loved ones were greeted with respect and warmth each day, and that the care team's effort helped loved ones regain strength and feel supported through discharge planning. In these stories, the staff's approach is personal, compassionate, and steady, leaving families with a lasting sense of appreciation and even affection for the people who cared for their relatives.

Beyond individual caregivers, several reviewers commend the facility for its overall politeness, professionalism, and front-desk excellence. The message from these voices is that Red Rock Care Center treats elders with dignity, and that employees - from administrative to nursing staff - embody a team-centered ethic. The sentiment is reinforced by mentions of courtesy, attentive communication, and a sense of reliability in updates about loved ones' changes in condition or routine. The combination of respectful treatment of residents and courteous, informative interactions with families paints a picture of a community that takes seriously the responsibility of elder care and strives to balance professional standards with genuine human connection.

There are many positive testimonials about the everyday atmosphere - friendly staff, clean and inviting surroundings, and a reassuring sense of function and care. Several reviewers describe moments of holiday warmth, with staff participating in celebrations and distributing gifts, which contributed to a festive, hopeful mood during visits. Families repeatedly note that nurses, aides, and therapists were approachable, personable, and vigilant about safety and comfort. A recurrent thread speaks to a strong sense of teamwork and dedication across departments, with residents receiving consistent attention that prioritizes their safety, dignity, and happiness. Even visitors who came for tours or routine check-ins left with a positive sense of what the center has to offer in terms of environment and staff mood.

Not every review is positive, and the mix of experiences includes several serious concerns. Some families describe overcrowding and staffing challenges, noting that the facility can feel overstretched and hot due to ventilation issues. There are pointed accounts of unsafe or troubling experiences, including one family describing their grandmother's illness and death as a result of care gaps, and others alleging neglect or abuse, as well as frustration over perceived mismanagement. A few reviewers warn that call bells were not answered promptly, meals and food quality were disappointing, and in at least one case a family reported a substantial charge for bed space while their relative was being treated at another hospital. Such accounts underscore a belief that, while many staff members are caring, the facility as a whole faces systemic issues related to funding, staffing levels, infrastructure, and the capacity to consistently meet urgent needs.

In addition to these more severe criticisms, there are also outright negative statements about the facility's safety culture and leadership from some visitors. Descriptions of poor supervision, a perceived lack of responsive care, and dissatisfaction with the management's ability to run the operation cleanly and safely surface in several reviews. One particularly strong entry likens the experience to neglect and abuse, labeling the manager ineffective and the environment unsafe, with families feeling unheard or sidelined after reporting concerns. While other reviews celebrate the center's strengths, these pointed criticisms reflect real fears and experiences that potential families might weigh heavily when considering care options.

Amid the breadth of feedback, there are also lighter or more situational observations that add texture to the overall impression. Some visitors mention that the facility felt smaller and more personal, which can be a positive when it translates into more individualized attention, even as others note that such small-scale environments may struggle to secure adequate resources. There are also unrelated mentions - such as a reviewer praising an energetic manager of a car wash rather than the care center itself - that remind readers to focus on the care context when interpreting feedback. Taken together, the reviews present a community with a core of devoted staff who genuinely care for residents, balanced by a spectrum of challenges that point to the need for better funding, staffing, and facility maintenance to sustain high-quality care consistently.

Ultimately, the story these reviews tell is nuanced: many families have experiences filled with gratitude for specific caregivers and moments of genuine compassion, and they consistently highlight the center's cleanliness, welcoming environment, and the visible dedication of many staff members. Yet a notable share of remarks raises concerns about safety, staffing, modernization, and funding, with some accounts calling for substantial improvements or even shutdown scenarios in the most extreme cases. For families considering Red Rock Care Center, the message is clear: there is genuine care and warmth present, but the experience can vary significantly, and understanding the current staffing levels, ongoing improvements, and the facility's capacity to address urgent needs will be crucial in forming a complete picture of what to expect.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Red Rocks Care Center in Gallup, NM is a well-equipped assisted living community that offers a comfortable and convenient lifestyle for seniors. The facility boasts various amenities to ensure the residents' needs are met.

For entertainment, residents can enjoy watching their favorite shows on cable or satellite TV in the comfort of their fully furnished rooms. They can also dine together with fellow residents in the community dining room or cook their own meals using the kitchenette available. The center provides housekeeping services to keep the living spaces clean and tidy.

Red Rocks Care Center also offers beautiful outdoor spaces where residents can enjoy nature and relax in a serene environment. In addition, they provide Wi-Fi/high-speed internet access so that residents can stay connected with their loved ones and engage in online activities.

Care services provided at Red Rocks Care Center include 24-hour supervision to ensure the safety and well-being of residents. Trained staff members are available to assist with daily tasks such as bathing, dressing, and transfers. The center coordinates with health care providers to ensure seamless medical care, including medication management and transportation arrangements for medical appointments.

The community places a strong emphasis on mental wellness through their mental wellness program. They also cater to specific dietary needs, including diabetes diets, special dietary restrictions, and meal preparation and service.

Residents at Red Rocks Care Center will never be short of things to do as there are numerous activities scheduled daily. Additionally, nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals provide easy access to various services and opportunities for social engagement.

Overall, Red Rocks Care Center offers a supportive environment where seniors can live comfortably while receiving personalized care and enjoying an active lifestyle.

Nearby Places of Interest

Places of Worship

  • Kingdom Hall of Jehovah's Witnesses (0.1 miles)
  • New Life Apostolic Church (0.9 miles)
  • Rehoboth Christian Refrmd Church (0.9 miles)
  • Westminster Presbyterian Church (2.6 miles)
  • Calvary Chapel-Gallup (2.9 miles)
  • Holy Spirit Vicar (3.1 miles)
  • Gallup LDS Stake Center (3.3 miles)

Restaurants

  • Denny's (0.4 miles)
  • Route 66 Diner (1.8 miles)
  • Wendy's (1.9 miles)
  • I Knead Sugar (2.1 miles)
  • Papa John's Pizza (2.2 miles)
  • Grandpa's Grill (2.3 miles)
  • La Barraca Restaurant (2.9 miles)

Transportation

  • U-Haul (0.4 miles)
  • Amtrak-GLP (3.9 miles)
  • Enterprise Rent-A-Car (5.3 miles)

Hospitals

  • Urgent Care Clinic / Occupational Health (2 miles)
  • Christian Hospital (3.4 miles)
  • Rehoboth Mckinley Christian Health Care (3.4 miles)
  • Gimc (3.5 miles)
  • Gallup Indian Medical Center (3.5 miles)

Physicians

  • Dr Ronald R Berg, DC (2.1 miles)
  • Aztec Family Clinic (2.3 miles)
  • Gallup Cardiology (2.3 miles)
  • RMCH College Clinic (3.2 miles)
  • McKinley County Public Health (3.5 miles)
  • Eye Associates of New Mexico (3.7 miles)
  • Robert L. D'orazio OD (3.7 miles)

Cafes

  • Railway Cafe (2.2 miles)
  • Peet's Coffee and Tea (2.6 miles)
  • Starbucks (4.8 miles)

Pharmacies

  • Walgreens (2.4 miles)

Parks

  • Babe Ruth Park (3.3 miles)
  • Playground Of Dreams (3.3 miles)
  • Gallup City Government (3.9 miles)
  • Gallup Skate Park (4.4 miles)

Frequently Asked Questions

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