San Juan Care and Rehab

Pros

• The staff are friendly, attentive, and courteous.
• The facility is very clean and well maintained.
• Residents enjoy engaging activities such as arts and crafts, painting, bingo, and church services.
• The therapy team is amazing and helps residents reach their goals.
• Visitors are welcome to dine with their loved ones.
• The staff provide compassionate, high-quality care to residents.
• Families feel welcome and supported by the facility staff.
• Nurses and caregivers consistently go above and beyond to meet residents' needs.
• The environment is welcoming and positive.
• Support staff, like Amanda, are thorough and helpful.

Cons

• They felt the facility didn't even deserve a star.
• They described their relative as reeking of urine, extremely underweight, and bruised.
• They claimed a nurse grabbed him extremely hard and tore his skin.
• They said the nurses were terrible and didn't care for their patients.
• They would not recommend the facility for loved ones.
• They noted the facility is very old with broken furniture and crowded rooms offering little privacy.
• They reported staff forgot hourly vitals, didn't follow dietary orders, and failed to clean hazardous equipment properly.
• They stated that the social workers don't do their job.

Review

The collection of reviews paints a vivid, mixed portrait of San Juan Manor, showcasing a community where many families feel welcomed, heard, and cared for, even as a handful of alarming concerns remind readers that there is work to be done. A frequent thread throughout the positive notes is a sense of warmth and attentiveness from the staff. Visitors repeatedly describe the facility as clean and well-kept, with nurses, CNAs, and other caregivers commonly praised for their kindness, patience, and dedication. Several reviewers emphasize how the staff makes an effort to engage residents in meaningful activities, from arts and crafts to bingo, painting, church services, and even organized visits by students from La Vida Mission. The impression is that San Juan Manor can be more than a care facility; for many families, it is a place where elders feel valued and connected to a broader community.

A number of reviews highlight specific staff members who left a positive, lasting impression. Names such as Michelle, Joann, Melissa, and Ashley appear in gratitude notes for their attentiveness and reliability, while Ken, Deb, Rachel, Josh, and the maintenance professional Dave are thanked for their roles in therapy coordination, room readiness, and overall comfort. Families appreciate how the therapy team, especially physical therapy, works with residents to regain mobility and independence, sometimes with remarkable persistence and encouragement. Several remarks applaud the daily cleanliness and organization of the environment, with one reviewer underscoring that the facility is "always clean" and that the care level stands out compared with other nearby options. The social atmosphere also shines through in statements about the ease of visiting, the policy allowing visitors to dine with loved ones, and the sense that staff are readily available to answer questions and plan activities that keep residents engaged.

For many relatives, the emotional tone is one of relief and appreciation. Comments from people visiting their grandmothers or parents routinely mention a pleasant, welcoming atmosphere and friendly, helpful staff. There are even moments of gratitude for seemingly small but meaningful acts - helpful reminders about care routines, thoughtful conversations, and the consistency of staff who greet visitors with warmth. Some reviewers express a sense of pride in the facility's community life, noting that residents are involved in church services, games, and crafts, and that staff members go "above and beyond" to ensure personal needs and preferences are respected. The sentiment is that San Juan Manor, when operating at its best, is a supportive, family-like environment that eases the stress of caregiving for loved ones.

Alongside the praise, a substantial portion of the reviews raise serious concerns that prospective families cannot ignore. One highly disturbing account describes an incident in which a friend's grandfather allegedly experienced abuse: accusations that a nurse was angry, grabbed and pulled the resident, resulting in torn skin and significant fear. This single report stands in stark contrast to the many positive statements and is presented as a warning to others to be vigilant and to seek transparency and accountability if they choose this facility. It serves as a reminder that even in places widely praised for their warmth, there can be grave lapses in safety and treatment that require immediate attention and corrective action.

Beyond that grave concern, other reviewers point to practical and safety-related shortcomings that temper the otherwise favorable impressions. Several accounts describe slow response times to call bells, particularly for bathroom assistance, with mentions of falls or near-misses while residents waited for help. Some note that the "help light" is on for long intervals, and that staff attention can feel inconsistent during certain shifts. Maintenance and equipment issues are raised as well, including outdated or hazardous equipment in some rooms, and a sense that cleanliness and thoroughness in certain tasks could be improved. Complaints about administrative coordination, questions about dietary accommodations, and reports of over-crowded rooms with limited privacy further contribute to a nuanced picture. The facility's age and infrastructure are mentioned repeatedly - rooms with older, sometimes broken furniture, a lack of private space beyond hospital-style curtains, and tight parking - painting a portrait of a place that can feel dated or overwhelmed by demand.

Taken together, the reviews present a complex landscape. For many families, San Juan Manor is a place of genuine care, warmth, and meaningful engagement for their loved ones. The facility's strengths lie in its friendly, compassionate staff, its clean and lively environment, its ability to provide a range of activities and social interactions, and its open policies that encourage family involvement. Yet, there are notable and non-trivial concerns about safety, consistency of care, and the physical condition of the building and equipment. Instances of neglect, perceived mistreatment, slow response times, and aging infrastructure serve as stern cautions to potential residents and their families to conduct thorough visits, ask pointed questions, and observe day-to-day operations before making decisions.

For anyone considering San Juan Manor, the message is to weigh the heartfelt care and community life against the realities of daily operations and facility age. The reviews suggest a facility that, at its best, feels like a welcoming extension of home, staffed by people who genuinely want to help. At the same time, they underscore the importance of staying informed about care practices, monitoring how quickly assistance is provided, and ensuring that safety and maintenance issues are addressed promptly. In short, San Juan Manor appears to be a place where many residents receive attentive, compassionate care, but prospective families should visit, observe, and ask tough questions to determine whether it aligns with their specific expectations for safety, privacy, and quality of care.

Physicians

• San Juan Ob-Gyn (0.1 miles)
• San Juan Regional Cancer Center/Radiation Oncology (0.1 miles)
• San Juan Oncology Associates (0.1 miles)
• Presbyterian Medical Services (0.1 miles)
• San Juan Health Partners Neurosciences (0.2 miles)
• Four Corners Gastroenterology (0.3 miles)
• San Juan Medical Cannabis Center (0.3 miles)

Hospitals

• San Juan Endoscopy (0.3 miles)
• Farmington Community Health Center (0.3 miles)
• Harris Erin L San Juan Health Wellness Farmington (2.5 miles)
• Four Corners Ambulatory Surgery Center (3.2 miles)

Transportation

• Lou Go's (0.4 miles)
• U-Haul Neighborhood Dealer (0.7 miles)
• Four Corners Regional Airport (FMN) (1.2 miles)
• Great Lakes Airlines (1.2 miles)
• Alamo (4.4 miles)

Places of Worship

• Maranatha Fellowship Christian Reform Church (0.4 miles)
• Christ Church An Anglican Community For The Four Corners (0.4 miles)
• Palais de Cristal (0.5 miles)
• My Fathers House (0.5 miles)
• Good Shepherd Center (0.6 miles)
• Farmington New Mexico Mission Office (0.7 miles)
• Southern Baptist Convention (0.7 miles)

Restaurants

• Lovin Life Nutrition (0.5 miles)
• Mikasa (0.5 miles)
• Boons Family Thai BBQ (0.5 miles)
• The Chile Pod (0.6 miles)
• Three Rivers Pizzeria (0.7 miles)
• Manila Sunrise Store and Gourmet (0.9 miles)
• Los Hermanitos Del Oeste (1.3 miles)

Pharmacies

• Walmart Pharmacy (0.7 miles)
• Walgreens (1.9 miles)
• Smith's Food & Drug (1.9 miles)
• Good Neighbor Pharmacy (3.2 miles)
• Walgreens (4.1 miles)

Parks

• Play Day (1.6 miles)
• Westland Park (1.8 miles)
• Jaycee Park (1.8 miles)
• Westland Dog Park (1.8 miles)
• Berg Park (1.9 miles)
• Green Park (3.6 miles)

Cafes

• Durango Joes Coffee (2.2 miles)
• Nestle Toll House Cafe (4.5 miles)

Theaters

• Allen 8 Theater Farmington (2.4 miles)