Guardian Angel Home Health Inc

Pros

• The nurses are great and the physical therapist is amazing at Guardian Angel Home Health.
• The care provided is the best, with invested, kind, and understanding nurses supporting recovery.
• Guardian Angels has an amazing team of talented nurses and physical therapists who are understanding and knowledgeable.
• Guardian Angels delivers prompt, reliable, and caring care.
• The reviewer trusted Guardian Angels as their first choice due to prior satisfaction and continued to rely on them.

Cons

• They stated Guardian Angels could not take on the patient due to a nurse leaving and staffing shortages, and they were not informed promptly.
• They criticized the lack of clear communication, noting they could not get specifics about who was contacted or when.
• They described a caregiver as doing almost nothing, spending time on TikTok, making excuses, and not performing tasks, with supervisors appearing unresponsive.
• They reported waiting from 1 PM to 3 PM for a nurse visit with no call about lateness.

Review

Across several accounts, Guardian Angels Home Health is portrayed as a provider whose clinicians can be wonderfully caring and skilled, yet whose operations sometimes struggle with staffing and communication. In one family's experience, the care team earned high praise: the grandmother described the nurses as great and the physical therapist as amazing, expressing heartfelt gratitude to Guardian Angels for the support she received. Another account echoed this warmth, noting that the team of nurses and physical therapists was not only talented but also understanding and knowledgeable. The caregiver who spoke about the wife Cindy emphasized that Guardian Angels offered prompt, reliable, and caring answers to questions about her care, and the reviewer recommended the agency without hesitation.

Positive reflections extend to the husband's care, where the reviewers consistently highlighted how invested the agency's nurses and therapists were in his recovery. People described the staff as kind, patient, and attuned to his needs, with noticeable improvements in his condition over time. The sentiment is that when the caregivers are on the job, they provide a level of attentiveness and expertise that families value deeply. In several lines, families thanked the team for being so invested in getting their loved ones well, praising both the clinical skill and the compassionate approach that defined many interactions.

Nevertheless, the same family of stories includes a recurring thread of frustration tied to staffing and communication gaps. One reviewer, who had previously trusted Guardian Angels for multiple family members, recounts a difficult scheduling situation after her husband was discharged to home care. She was told he would receive a call by Monday, but by Tuesday nothing had happened. When she reached out, she was told that the agency could not take him on because a nurse had left and the office was short-staffed. There was internal confusion and mixed messages: the reviewer asked for a timeline and details about who had spoken with the hospital, only to learn that information was not readily available. The complaint emphasizes how critical timely communication is during transitions from hospital to home and how easy it is for such gaps to leave families feeling stranded. The reviewer's sense of accountability and advocacy shines through in her insistence that if she hadn't called, they would have been in a much worse position, and she makes it clear that the lack of a proactive update is unacceptable in her view. She also firmly states that she would not remove her negative review, underscoring the emotional toll of feeling unheard in a vulnerable moment.

In the midst of praise, there are also direct criticisms of specific experiences. One reviewer described a private home health worker who appeared to be underperforming: five days a week she came to assist but did not seem to carry out tasks, offering excuses and spending time on TikTok rather than helping with errands. The reviewer suggested there were no other home health options available beyond new patients, and when they tried to address the issue with a supervisor, they felt the supervisors were "buddy buddies" with the worker, making it difficult to get meaningful accountability. The complaint paints a portrait of a caregiver who is present for hours but not productive, leading to frustration about both the quality of service and the perceived protection of employees within the agency.

Another member of the community raised a more operational concern: waiting from 1 p.m. to 3 p.m. for a nurse visit with no communication about a delay. The person notes that no call was ever received regarding lateness and that they continued to wait, which underscores a missed connection between the agency and the family it serves. This kind of delay can create anxiety for families who rely on timely visits to coordinate care and manage medicine, therapy, or daily routines.

Taken together, the collection of reviews presents a nuanced portrait: Guardian Angels Home Health is capable of delivering compassionate, high-quality clinical care from nurses and physical therapists who connect well with patients and families. The warmth, dedication, and professional competence of many caregivers shine through in the overwhelmingly positive anecdotes. Yet the stories also reveal meaningful challenges that can erode trust when communication falters, when staffing shortages delay patient care, or when there is perceived inconsistency in accountability for individual workers. In several accounts, families stress the importance of proactive outreach, clear timelines, and reliable scheduling, especially during hospital-to-home transitions and ongoing home health visits.

Ultimately, these reviews highlight a dual reality in home health: the care itself can be exceptional and deeply meaningful, while operational and communication issues can significantly color the experience. Families who encounter dedicated nurses and therapists often feel grateful and reassured, even as they navigate periods of uncertainty caused by staffing gaps or unclear information. The deeply personal gratitude - the grandmother's praise for the nurses and therapist, the husband's improved recovery, and the patient advocate's emphasis on being heard - stands as a testament to what excellent home health can achieve. At the same time, the concerns about late visits, miscommunications, and concerns about staff performance suggest opportunities for Guardian Angels to reinforce staffing continuity, strengthen communication protocols, and ensure accountability at the individual caregiver level so that every patient and family feels consistently supported.

This area of Farmington, New Mexico offers a variety of amenities and services that cater to senior living needs. With several hospitals nearby, including dialysis centers and health wellness facilities, residents have access to quality healthcare options. There are also numerous restaurants, cafes, and pharmacies within close proximity, making it convenient for seniors to access dining options and medication. Places of worship are readily available for those seeking spiritual fulfillment, and parks provide opportunities for outdoor recreation. Additionally, transportation services like car rentals and airlines are easily accessible for travel needs. Overall, this area provides a well-rounded environment that can support a comfortable and fulfilling lifestyle for seniors in need of various services.

Hospitals

• Davita San Juan Dialysis (0.3 miles)
• Four Corners Ambulatory Surgery Center (2.2 miles)
• Harris Erin L San Juan Health Wellness Farmington (3.2 miles)
• Farmington Community Health Center (5.6 miles)

Restaurants

• Olive Garden (0.4 miles)
• Five Guys Burgers & Fries (0.5 miles)
• Chili's Grill & Bar (0.6 miles)
• Stir Fry 88 (1 miles)
• Si Senor (1.4 miles)
• Red Lobster (2.1 miles)
• Sumo Grill & Sushi (2.2 miles)

Physicians

• San Juan Regional Wound Treatment Center (0.7 miles)
• Eyemart Express (1.2 miles)
• Samuel Petersen, DDS, PC (2.3 miles)
• Pinon Hills Ear Nose And Throat (2.3 miles)
• New Mexico Eye Clinic (2.3 miles)
• Obuch Adrian B MD Orthopedic Associates PA (2.3 miles)
• Pinon Family Practice (2.3 miles)

Cafes

• Nestle Toll House Cafe (0.9 miles)
• Durango Joes Coffee (3.2 miles)

Transportation

• Alamo (1 miles)
• U-Haul Neighborhood Dealer (4.8 miles)
• Lou Go's (5 miles)
• Great Lakes Airlines (5.4 miles)
• Four Corners Regional Airport (FMN) (5.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.1 miles)
• Church of Jesus Christ of Latter Day Saints (1.4 miles)
• Landmark Missionary Baptist (1.5 miles)
• Navajo Lutheran Ministries (2.3 miles)
• Logos Resources (2.8 miles)
• First Baptist Church (3.8 miles)
• Providence Presbyterian Church (4.2 miles)

Pharmacies

• Walgreens (1.3 miles)
• Good Neighbor Pharmacy (2.3 miles)
• Walgreens (3.6 miles)
• Smith's Food & Drug (3.7 miles)

Parks

• Green Park (2.7 miles)
• Jaycee Park (3.6 miles)
• Berg Park (3.6 miles)
• Play Day (4 miles)

Theaters

• Allen 8 Theater Farmington (3 miles)