Complete Care at Summit Ridge in West Orange, NJ

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Complete Care at Summit Ridge in West Orange, NJ

Complete Care at Summit Ridge is a nursing home community in West Orange, NJ.

Information last verified:

20 Summit St, West Orange, NJ 07052

For more information about senior living options: (866) 208-4318

4.3 from 125 reviews
5 stars
94
4 stars
11
3 stars
1
2 stars
4
1 stars
15

Complete Care at Summit Ridge Costs & Pricing

At Complete Care at Summit Ridge, the monthly cost for a private room is $8,250, which significantly exceeds both the county and state averages. In Essex County, the average cost for similar accommodations stands at $4,597, while across New Jersey it is slightly higher at $5,799. This substantial difference may reflect the high-quality services and specialized care provided by Complete Care at Summit Ridge, catering to residents who require comprehensive support in a nurturing environment. While the price point may be higher than typical local options, many families view it as an investment in exceptional care tailored to meet individual needs.

Floor plansComplete Care at Summit RidgeEssex CountyNew Jersey
Private$8,250$4,597$5,799

Overall Review of Complete Care at Summit Ridge

common 34 reviews mention this

Staff support is a major theme

Residents and visitors frequently describe supportive, attentive staff members.

Across many visits and experiences, people mention staff being friendly, courteous, and helpful during check-in, caregiving, and day-to-day support. Several reviewers describe care teams staying engaged—checking on patients, answering questions, and stepping in when needs come up. There are also a number of dissatisfied reviews that criticize staff behavior, communication, and accountability, so experiences are not consistent for everyone.

common 16 reviews mention this

Cleanliness stands out

Many reviewers point to a clean facility as a positive part of the experience.

Multiple reviewers say the building is clean and that the space feels welcoming during visits or after moving in. Some also describe good-smelling areas and orderly conditions. At the same time, other reviews report dirty rooms, unpleasant odors, and unsanitary conditions, including specific cleanliness failures noted by families.

differentiator 3 reviews mention this

Therapy support supports recovery

Therapy is a recurring reason people describe real progress.

Several residents or families describe physical therapy helping with movement and recovery—moving from bed to chair and rebuilding strength after limited mobility. Visitors also mention therapy staff being supportive and motivating, with a loved one getting up and walking within a short time after arrival. Reviews focused on speech and physical therapy are where the dissatisfaction shows up too, with at least one complaint about therapy quality and outcomes.

common 4 reviews mention this

Food quality and mealtimes

Dining is often described positively, including enjoying meals again.

Some reviewers say the food is delicious and enjoyable, and they describe a better mealtime experience than they expected. Others mention enjoying lunch with a loved one and that the dining experience feels pleasant. There are also negative dining-related comments in a few reviews that cite diet concerns or dissatisfaction, so opinions vary.

caveat 14 reviews mention this

Communication and care quality concerns

A recurring concern is weak communication and inconsistent care quality.

A substantial set of reviews expresses frustration about nursing and therapy teams, including calls not being returned, poor updates, and lack of responsiveness when issues arise. Some families describe serious concerns such as missed attention, delays, and medical follow-through they felt was inadequate. There are also complaints about cleanliness and safety issues bundled into these negative experiences, which reinforces why some reviewers urge others not to place loved ones here.

common 3 reviews mention this

Activities help residents stay engaged

Residents and visitors mention activities as part of daily engagement.

Reviewers mention recreation staff keeping residents motivated and involved, with residents and staff encouraging participation in daily interactions. Others describe there always being something to do so residents are not bored. One reviewer also specifically mentions on-site religious services as part of what is available during the week.

common 2 reviews mention this

Nearby medical and everyday stops

The area includes nearby medical and everyday destinations.

Reviews are focused on the facility experience, but the surrounding neighborhood includes multiple nearby healthcare and practical options. For example, there are nearby physician and hospital resources, along with pharmacies and common restaurants that can support families with errands during visits.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 152 resident community capacity 152 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Guasts at mealtime Guasts at mealtime
  • Guest parking Guest parking
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Laundry Laundry
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Overnight guests Overnight guests
  • Party space Party space
  • Private Private
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • TV room TV room
  • Telephone Telephone
  • VA Benefits Consultation VA Benefits Consultation
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Newark International (9 miles away) Newark International (9 miles away)
  • LaGuardia (21 miles away) LaGuardia (21 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Hospice care Hospice care
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Room service Room service
  • Special dietary restrictions Special dietary restrictions

Activities

  • Activities off-site Activities off-site
  • Arts and crafts Arts and crafts
  • Book club Book club
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Cooking club Cooking club
  • Educational speakers / life long learning Educational speakers / life long learning
  • Fitness programs Fitness programs
  • Games Games
  • Gardening club Gardening club
  • Live musical performances Live musical performances
  • Planned day trips Planned day trips
  • Religious services Religious services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities
  • Stories Stories

Nearby Places of Interest

This part of West Orange, New Jersey offers a variety of amenities that cater to seniors looking for convenience and accessibility. With multiple medical facilities such as Summit Medical Group and Care Station Medical Group nearby, healthcare services are easily accessible. There are also plenty of dining options ranging from fast food choices like McDonald's and Taco Bell to more upscale options like McLoone's Boathouse and Faubourg. For those who enjoy outdoor activities, parks like Eagle Rock Reservation and South Mountain Reservation provide opportunities for leisurely walks or picnics. Additionally, there are several pharmacies in the area including CVS Pharmacy and Walgreens for convenient access to medications. Public transportation options such as NJ Transit stations make it easy to get around the area without needing a car. Places of worship like Morrow Memorial United Methodist Church offer spiritual support, while entertainment options like AMC East Hanover 12 theater provide opportunities for cultural enrichment. Overall, this part of West Orange provides a comfortable and vibrant community for seniors looking to settle down in a convenient location with diverse amenities.

Physicians

  • Summit Medical Group (1.1 miles)
  • Care Station Medical Group (1.4 miles)
  • Women First Health Center (1.7 miles)
  • Summit Medical Group (2.3 miles)
  • Summit Medical Group (3.8 miles)
  • Summit Medical Group (5 miles)
  • New Jersey Spine Center (5.9 miles)

Restaurants

  • McDonald's (1.2 miles)
  • McLoone's Boathouse (1.4 miles)
  • Mayfair Farms Banquet Facilities (1.9 miles)
  • Taco Bell (2.3 miles)
  • Shake Shack (3.3 miles)
  • Faubourg (3.7 miles)
  • Cloverleaf Tavern (3.7 miles)

Cafes

  • Panera Bread (1.3 miles)
  • Starbucks (3.3 miles)
  • Paper Plane Coffee Co. (3.9 miles)
  • True Salvage Cafe (4.4 miles)
  • Panera Bread (4.9 miles)
  • The Bread Stand (5 miles)
  • Starbucks (5.2 miles)

Parks

  • Degnan Memorial Park (1.4 miles)
  • Eagle Rock Reservation (2.4 miles)
  • South Mountain Reservation (2.6 miles)
  • Orange Park Nj (3.2 miles)
  • Memorial Park (4 miles)
  • Milo S. Borden Park (4.3 miles)
  • Edgemont Memorial Park (4.6 miles)

Pharmacies

  • CVS Pharmacy (1.9 miles)
  • CVS Pharmacy (2.5 miles)
  • Walgreens (3.2 miles)
  • CVS Pharmacy (3.2 miles)
  • CVS Pharmacy (3.5 miles)
  • Walgreens (4 miles)
  • CVS Pharmacy (4.2 miles)

Hospitals

  • Saint Barnabas Medical Center (2.1 miles)

Transportation

  • NJT - Brick Church Station (3.5 miles)
  • NJT - Maplewood Station (3.9 miles)
  • East Orange Station (4 miles)
  • NJT - Millburn Station (4.5 miles)
  • NJT - Watchung Station (4.8 miles)
  • NJT - Short Hills Station (4.9 miles)
  • NJT - Summit Station (6.4 miles)

Places of Worship

  • Morrow Memorial United Methodist Church (3.9 miles)

Theaters

  • AMC East Hanover 12 (5.6 miles)
  • Cinemark (7 miles)

Frequently Asked Questions

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