Preferred Care at Hamilton

Pros

• The facility is described as a nice place, very clean and well staffed.
• It is very clean and hospitable.
• It has excellent therapists and doctors.
• The staff are professional, caring, and consistently available for questions.
• The nurse Chelsie is well liked.
• The care team is highly satisfactory; the facility is clean and dietary preferences are respected.
• The building is very clean and the staff is kind and welcoming.
• The physical therapy team and nurses are awesome, leaving patients feeling better.
• The care provided by the staff is excellent and dedicated.
• The nursing staff are attentive, kind, and knowledgeable, with quick responses.
• The facility is clean, well-maintained, and offers engaging recreational activities.
• The staff are consistently kind to patients and families, with several team members highlighted for helpfulness.
• The team is great; Avi, Allison, and the rehab team are terrific.
• The nurses and therapy are excellent.
• Meals are plentiful and delicious; therapy is kind but effective; housekeeping is excellent.

Cons

• The reviewer claims the grandmother became septic and staff were nonchalant about it.
• The reviewer states the grandmother never recovered and died as a result.
• The reviewer advises that others should not bring their loved ones there.
• A caregiver says a patient was left sitting in a wet and soiled diaper for hours unattended.
• It is claimed that a UTI was contracted or worsened and misread by staff.
• The reviewer reports that the patient was not given a shower for two weeks and that an aide lied or forgot to assist.
• The reviewer describes the facility as abusive and neglectful toward residents.
• The reviewer asserts that some five-star reviews are fake and that care is HORRIBLE, with staff yelling at Alzheimer's patients and ambulances not being called when needed.
• The reviewer alleges that the owners are rich and do not care about people.

Review

Preferred Care Hamilton presents itself to prospective families as a clean, well-staffed rehab and nursing facility with a strong emphasis on therapy, activities, and individualized care. Several reviewers describe the environment in glowing terms: the building is said to be spotless, with housekeeping consistently noted as doing a good job, and the overall atmosphere described as hospitable. Many residents and families also praise the therapy program, calling the therapists excellent and the nursing staff professional and caring. In multiple accounts, the staff are described as attentive and available, with nurses who listen to questions and try to take care of concerns promptly, and with therapy teams that residents feel motivated by and engaged with.

A number of reviewers highlight positive day-to-day experiences that reinforce the sense of a supportive, patient-centered environment. People mention that staff are nearby when you need them, and that the facility distinguishes itself from other rehabs they've tried by offering proactive, courteous service. There are repeated nods to the quality of therapy - physical therapy, occupational therapy, and speech therapy are cited as strong points - and to the emphasis on activities and social engagement, including exercise classes, music, and other programs that help residents stay connected and entertained. Some residents specifically point to staff who go the extra mile, such as social workers, activity coordinators, and reception staff, as making a meaningful difference in daily life and in families' ability to participate in their loved ones' care.

The experiences described by several reviewers who have spent time there over weeks or months are consistently framed around gratitude for good care and reliable routines. Comments indicate a respect for staff who accommodate individual preferences, such as meal choices, and for clinicians who explain treatments and progress. Reviewers frequently name particular team members by name - Nurses Gail and Barbara, social worker Allison, aides Claudette, Audrey, Saverna, and others - and express appreciation for their kindness, responsiveness, and willingness to involve families in planning. There is also admiration for certain facility leaders, with some praising the administrator and the rehab team for their dedication and willingness to go the extra mile.

However, not all reviews reflect an unbroken positive narrative. A set of highly troubling accounts centers on severe concerns about patient safety and quality of care. One family recounted a grandmother becoming septic in the facility and described the response as nonchalant, with lasting, devastating consequences. Another account details a mother-in-law who was allegedly left for hours in a wet, soiled diaper, contracted a urinary infection, and was isolated due to supposed infection, only to have the diagnosis later contested by staff. The reviewer claimed that the family witnessed delays in basic care, such as toileting assistance and bathing, and concluded that the facility's handling of the situation bordered on abuse and neglect. This reviewer ultimately removed the patient for ongoing rehabilitation at another facility and urged others to stay away.

Further criticisms come from a different post that alleges the five-star ratings are disingenuous, and that several reviewers observed mistreatment of residents - yelling at residents with Alzheimer's, anger or frustration from aides, and a culture in which staff would not acknowledge illness or call for an ambulance when needed. In that account, someone described the owners as wealthy and uncaring, and claimed that negative experiences were common enough that they left the center within two weeks, becoming the fourth family to depart in that period. The absence of transparency and accountability, according to this reviewer, was a major concern, casting doubt on the facility's overall quality.

In contrast, many accounts that focus on standard care during typical rehabs emphasize consistently positive things: clean facilities, friendly and professional staff, strong therapy and nursing teams, and a sense of genuine care from the people who work there. Some reviewers speak movingly about how the staff have helped families manage daily routines, activities, and mass attendance for residents who wish to participate. They praise the personal touch provided by various team members and talk about the standardized, reliable care that allowed them to feel comfortable enough to see improvements in their loved ones and eventually prepare for discharge home.

With such a wide spectrum of experiences, it is clear that Preferred Care Hamilton can offer both outstanding, compassionate care and serious, distressing problems depending on who is involved and what circumstances arise. The facility is consistently described as clean, with a robust therapy program and many staff members who are kind, responsive, and engaged in residents' lives. Yet the most cautionary stories remind potential families to carefully evaluate infection control practices, communication channels, and the speed and reliability of responses to basic needs. For anyone considering this facility, it would be wise to meet the care team, review specific patient needs, ask direct questions about staffing ratios and response times, and seek out current residents and families for a candid sense of how the center operates day to day. The overall takeaway is one of notable strengths in cleanliness, therapy quality, and personal attention from many staff members, tempered by serious concerns raised by a number of families who have experienced life-changing negative outcomes.

Cafes

• Panera Bread (0.4 miles)
• Starbucks (1.4 miles)
• Panera Bread (2.3 miles)
• Van Gogh Cafe (3.4 miles)
• Starbucks (5.2 miles)
• Grover's Mill Coffee Company (6 miles)
• Starbucks (6.2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.3 miles)

Physicians

• Certified Dermatology (0.9 miles)
• Rwj Occupational Health (1.1 miles)
• Campus Eye Group (1.3 miles)
• Daniel Kessell Dermatology (1.3 miles)
• Pediatrics by Nights (2.2 miles)
• Altus Medical Care (2.3 miles)
• Nottingham Medical Associates (3.6 miles)

Places of Worship

• St Gregory the Great Roman Catholic Church (1 miles)
• Baps Shri Swaminarayan Mandir, New Jersey (4.6 miles)
• Princeton University Chapel (8.5 miles)

Restaurants

• McDonald's (1.5 miles)
• McDonald's (2.1 miles)
• Cracker Barrel (2.1 miles)
• Chick-Fil-A (2.2 miles)
• Taco Bell (2.3 miles)
• Rat's Restaurant (3.3 miles)
• Taco Bell (3.6 miles)

Parks

• Veteran's Park Hamilton (1.8 miles)
• Sharp's Lane Crestwood Park (2.6 miles)
• Mercer County Park (2.9 miles)
• Cadwalader Park (6.7 miles)

Transportation

• Hamilton Station (3.2 miles)
• Trenton Transit Center (5.2 miles)
• Avis Rent A Car (6.4 miles)
• NJT - Princeton Junction Station (6.5 miles)
• Trenton-Mercer Airport (TTN) (9.2 miles)
• Bus Stop Twin Rivers Loop (9.7 miles)

Hospitals

• Mercer Family Health Center (6.3 miles)
• Trenton Psychiatric Hospital (7.9 miles)
• University Medical Center of Princeton at Plainsboro (8.1 miles)