Preferred Care at Hamilton in Trenton, NJ

Seniors.FYI Elite Community Awards

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Pros

• The facility is nice, clean, and well staffed.
• The facility is very clean and hospitable.
• The facility has excellent therapists and doctors.
• The staff are professional, caring, and readily available to answer questions.
• The nurses, aides, and therapists are dedicated and provide high-quality care.
• The care team creates a friendly, supportive environment where residents feel valued.
• The therapy program is effective and motivating.
• The facility is bright, modern, and welcoming.
• The rooms are cheerful, spacious, and spotless.
• The dining and activities are well organized, helping residents stay engaged.
• The administration is responsive and supportive to families.
• The staff genuinely care about residents and go above and beyond.

Cons

• The reviewer states their grandmother became septic and staff were nonchalant, and she never recovered, warning others not to bring loved ones there.
• The reviewer describes a mother-in-law who sat in a wet, soiled diaper for hours, possibly contracted a UTI, and was isolated due to a misread; they characterize the care as abuse and neglect and urge others to stay away.
• Multiple comments claim the care was HORRIBLE, that five-star reviews are fake, and that staff yelled at Alzheimer’s patients or mistreated residents.
• The food is described as horrible or not appetizing.
• There are reports of unsanitary conditions (food trays missing, sheets not changed, a large garbage pail of soiled diapers, rooms not cleaned).
• One reviewer would give zero stars and regrets the decision to place a family member there, saying there were no positive aspects.
• Problems with communication and responsiveness are noted, including nurses and aides being not consistently attentive, delays in requests, and not following doctor orders or calling an ambulance when needed.
• A driver transporting a reviewer reportedly expressed hatred for Preferred Care.

Review

Preferred Care at Hamilton in Trenton is best suited for seniors pursuing aggressive rehabilitation and those who value a clean, well-staffed environment with a relatively resort-like atmosphere. It works well for residents who need focused physical therapy to regain mobility after surgery, injury, or a decline in function, and who benefit from a program-driven approach anchored by engaged therapists, nurses, and aides. The renovated building, bright dining and common areas, and accessible outdoor spaces support social engagement and morale. For families seeking measurable rehab progress in a respectful, organized setting, this community tends to deliver tangible benefits.

However, several caveats warrant careful consideration. Alternatives should be on the radar for families where consistency and accountability are non-negotiable. A number of near-term reports describe care gaps that bordered on neglect or hygiene lapses, including unattended needs and delayed assistance. The risk profile rises for residents with complex medical needs or fragile health where daily staffing reliability and clear escalation protocols are essential. Additionally, for those with strict dietary requirements or a strong preference for culinary consistency, the dining program can feel inconsistent, which matters when nutrition is a core component of recovery and well-being.

On balance, the core strengths are substantial. Therapy teams frequently earn praise for their excellence, with physical and occupational therapy driving real gains in mobility and independence. Nursing and aide staff are consistently described as warm, attentive, and capable of prompt responses to calls and requests, even under heavy workloads. The facility’s cleanliness and recent renovations contribute to a respectful and comfortable environment, while admission coordination and ongoing administrative support help families navigate transitions. A robust calendar of activities and social programs further reinforces overall care by keeping residents engaged and connected.

These positives offset many concerns when rehab and an active, engaging environment are the priorities. Yet the variability in bedside care cited by some families cannot be ignored. Instances of delayed hygiene, inconsistent daily assistance, and mixed perceptions of some staff members point to shifts or teams rather than a systemic failure, but they remain meaningful for families evaluating risk. Prospective residents should push for concrete assurances: nurse-to-patient ratios, standardized call-button response times, medication management protocols, and a transparent daily schedule for therapy, meals, and activities. A direct conversation with the therapy lead and the nursing supervisor provides a clearer read on reliability.

For families weighing the decision, the strongest upside is a proven, high-quality rehab pipeline: talented therapists, caring nurses and aides, a bright, spotless environment, and a proactive administrator who coordinates transitions smoothly. The outcomes, mobility gains, improved mood, and a sense of coordinated care, often outpace the concerns raised by the minority of negative experiences. If rehab success and ongoing engagement are the primary aims, Preferred Care at Hamilton can deliver outcomes that many facilities struggle to match. If, however, the priority is flawless day-to-day custodial care with unwavering consistency across all shifts, or if a long-term placement must demonstrate an unassailable safety record, exploring alternatives with a stronger, steadier daily care culture is prudent.

Bottom line: Preferred Care at Hamilton is a compelling choice for rehab-focused seniors who crave strong physical therapy, friendly, professional staff, and a clean, active environment. It is less ideal for residents whose families demand flawless day-to-day care across all shifts or who require high-level, continuous custodial nursing without exception. To decide, schedule a thorough tour, request meetings with the therapy team and the nursing supervisor, observe call-bell activity, and review the dining options for dietary needs and preferences. With due diligence, families can determine whether the gains in mobility, mood, and independence outweigh the risks highlighted by a minority of experiences.

Cafes

• Panera Bread (0.4 miles)
• Starbucks (1.4 miles)
• Panera Bread (2.3 miles)
• Van Gogh Cafe (3.4 miles)
• Starbucks (5.2 miles)
• Grover's Mill Coffee Company (6 miles)
• Starbucks (6.2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.3 miles)

Physicians

• Certified Dermatology (0.9 miles)
• Rwj Occupational Health (1.1 miles)
• Campus Eye Group (1.3 miles)
• Daniel Kessell Dermatology (1.3 miles)
• Pediatrics by Nights (2.2 miles)
• Altus Medical Care (2.3 miles)
• Nottingham Medical Associates (3.6 miles)

Places of Worship

• St Gregory the Great Roman Catholic Church (1 miles)
• Baps Shri Swaminarayan Mandir, New Jersey (4.6 miles)
• Princeton University Chapel (8.5 miles)

Restaurants

• McDonald's (1.5 miles)
• McDonald's (2.1 miles)
• Cracker Barrel (2.1 miles)
• Chick-Fil-A (2.2 miles)
• Taco Bell (2.3 miles)
• Rat's Restaurant (3.3 miles)
• Taco Bell (3.6 miles)

Parks

• Veteran's Park Hamilton (1.8 miles)
• Sharp's Lane Crestwood Park (2.6 miles)
• Mercer County Park (2.9 miles)
• Cadwalader Park (6.7 miles)

Transportation

• Hamilton Station (3.2 miles)
• Trenton Transit Center (5.2 miles)
• Avis Rent A Car (6.4 miles)
• NJT - Princeton Junction Station (6.5 miles)
• Trenton-Mercer Airport (TTN) (9.2 miles)
• Bus Stop Twin Rivers Loop (9.7 miles)

Hospitals

• Mercer Family Health Center (6.3 miles)
• Trenton Psychiatric Hospital (7.9 miles)
• University Medical Center of Princeton at Plainsboro (8.1 miles)