ProMedica West Deptford in Paulsboro, NJ

Pros

• The facility has a resident greeter at the front door who provides a warm welcome to visitors and residents, and residents receive meaningful activities to enhance their sense of purpose.
• The check-in process is streamlined with a temperature-taking tablet, making arrivals efficient.
• The secretary is courteous and accommodating.
• The facility has a dog, offering comfort and companionship to residents.
• Renovations are underway, which may improve the facility's appearance and amenities.
• The staff are patient, attentive, and go above and beyond to meet residents' needs.
• The administrator is approachable, responsive, and open to addressing concerns.
• The therapy program (PT/OT) is outstanding and helps residents regain independence.
• The facility is clean and well maintained, contributing to a positive environment.
• The activities department is caring and supportive, helping residents stay engaged.

Cons

• The facility's claim of being "5 STAR" is viewed as misleading by reviewers.
• There was a lack of communication about the care plan and duration of stay, causing confusion and anxiety.
• Rooms were filthy, with dirty gloves on the floor, urine or feces in bathrooms, peeling wallpaper, and floors not cleaned regularly.
• Some staff members were perceived as rude and did not knock or introduce themselves before entering rooms.
• The outdoor spaces had broken furniture, limited seating, and moldy cushions, with a door that kept residents from re-entering.
• Possible black mold was observed under air conditioning units, with conflicting explanations from staff.
• The renovation process posed safety risks, with hazardous walking conditions and no caution signs.
• The food was described as terrible, and at times family members had to provide meals for patients.

Review

ProMedica West Deptford is best suited for families seeking short- to mid-term subacute rehab with a clear, therapy-driven path back to independence. The community shows a practical strength in physical, occupational, and speech therapy, backed by attentive nursing and a front-office team that can make the admissions and daily routines feel workable during a stressful transition. The campus' ongoing renovations signal a push toward improved aesthetics and amenities, and the presence of features like a resident greeter, a companion dog, and accessible recreational programming reinforces a philosophy of engagement and dignity. For families prioritizing discharge-to-home outcomes, this facility often delivers meaningful gains when rehab goals are well defined and monitored.

Those weighing alternatives should consider options that place a premium on flawless cleanliness, consistent communication, and unwavering reliability in care delivery. Several reviews highlight ongoing cleanliness and maintenance gaps, with rooms described as dirty in some cases, and maintenance hazards tied to renovation activity. When a smooth, transparent care plan and predictable environmental conditions are non-negotiable - especially for residents with high cleanliness expectations, dementia or memory challenges, or high frailty - other providers may offer more consistent outcomes. This is not a universal flaw, but it is a material risk families should test during in-person tours and trial visits.

The strongest counterbalance to the drawbacks lies in ProMedica West Deptford' s proven rehab emphasis and the quality of its caregiving team. Across multiple accounts, therapists (PT/OT/ST) are described as highly capable, with patients regaining walking, balance, and functional skills at a pace that supports earlier discharge planning. Nursing staff and aides are repeatedly praised for their attentiveness, with numerous families noting staff who go "above and beyond" to tailor care, keep families informed, and sustain a compassionate approach even through challenging days. Activities and recreation often feel like meaningful complements to clinical care, with dedicated staff members who help residents stay engaged, socialize, and maintain a sense of purpose. When care plans are customized and monitored, these strengths can outweigh concerns about non-clinical gaps.

However, the cons are not uniformly minor and require close attention. Reports of filthy rooms, mold concerns, and inadequate maintenance during renovations raise legitimate health and safety questions that families must verify in real time. Interactions with staff can vary by shift, with some reviews citing rude or inattentive behavior and inconsistent communication about care plans and discharge timing. The facility has also faced dramatic negative anecdotes around medication handling and responsiveness to call bells in some periods, and a few families describe experiences that feel rushed or understaffed. The combination of aging infrastructure, variable upkeep, and mixed staff experiences means risk is not evenly distributed across all shifts or all units.

In practical decision terms, sales pitches aside, prospective residents and families should prioritize a focused due-diligence approach. Schedule multiple on-site visits at different times, asking to meet the therapy team, the primary nursing staff, and the admissions/social work personnel. Request recent environmental and housekeeping reports, and ask about the specifics of the renovation plan - what areas are complete, what safety measures are in place, and how access to outdoor spaces will be managed during improvement work. Probe how care plans are communicated to families and how discharge planning is documented. If memory care or complex long-term needs are anticipated, verify the facility's capabilities in those areas and how they coordinate with outside hospice or home health services.

Overall, ProMedica West Deptford presents a pragmatic, outcomes-focused option for rehab-minded families who can tolerate a degree of operational variability. For residents where the goal centers on achieving functional independence and returning home, the therapy quality and caregiving warmth are compelling assets. The same family should proceed with measured expectations about cleanliness, renovation-related disruption, and the consistency of daily operations. If pristine upkeep, flawless communication, and unbroken reliability are paramount - particularly for long-term care or advanced dementia management - another community may align more closely with those nonnegotiables. In short: strong rehab value, tempered by notable inconsistencies that require active family oversight.

Physicians

• Advocare West Deptford Pediatrics (0.9 miles)
• Orthopedic Surgery & Sports Medicine (1.4 miles)
• Prate Family Eye Care (7.1 miles)
• Advocare Heights Primary Care (7.6 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (8.2 miles)
• Children's Hospital of Philadelphia (8.3 miles)

Pharmacies

• Rite Aid (1.1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.6 miles)
• Walgreens (3 miles)
• CVS Pharmacy (5.5 miles)
• Rite Aid (6 miles)

Restaurants

• McDonald's (1.2 miles)
• McDonald's (2 miles)
• McDonald's (5 miles)
• Maglio Bros (5.2 miles)
• Chick-Fil-A (5.5 miles)
• McDonald's (5.9 miles)
• Wendy's (5.9 miles)

Transportation

• Taxiway N (4.1 miles)
• Terminal C (4.5 miles)
• Terminal D (4.5 miles)
• United Club (4.5 miles)
• Southwest Airlines Ticket Counter (4.5 miles)
• Delta Sky Club (4.5 miles)
• TSA Pre✓ (4.5 miles)

Cafes

• Starbucks (4.9 miles)

Parks

• FDR Park (5.3 miles)
• Christopher Columbus Park Dog Run (7.2 miles)
• Washington Lake Park (7.5 miles)
• Weccacoe Park (7.7 miles)
• Schuylkill River Park (8.3 miles)

Hospitals

• Veterans Administration Community Living Center (8.1 miles)
• The Pavilion (8.3 miles)
• Philadelphia VA Medical Center (8.3 miles)