Cusak Care Center at St Joseph's Home For the Blind in Jersey City, NJ

Pros

• The staff are welcoming, friendly, and helpful.
• The facility is well managed with clear indications of compliant quality control.
• The facilities are clean, orderly, and the staff are well-mannered and trained.
• Peace Care St. Joseph's is highly recommended.
• The staff are great, kind, and attentive.
• It is one of the best places, with clean surroundings and convenient parking.
• The staff show love and are welcoming to patients.
• The environment is nice, clean, and uplifting.
• The admissions process is exceptional.
• The nurses are attentive and caring.
• The care team provides excellent service and therapy for patients.
• The facility is professional, compassionate, and patient-centered.

Cons

• The staff showed little compassion for the elderly patient, leaving her in feces and a wet diaper.
• The facility was short-staffed, resulting in poor care and slow assistance.
• The care provided was disgraceful, with rude, unfriendly, and unhelpful staff and dirty conditions.
• The head nurse appeared uncaring, indicating a lack of accountability.
• Family members were not informed promptly about a loved one’s medical crisis, causing distress.
• The food was disgusting and unfit for consumption.
• Transportation and medical supplies were not arranged upon discharge, leaving the patient unprepared to go home.
• The social worker was abrupt and cold, showing little warmth or empathy.
• The stay was described as the worst experience of life due to neglect and poor care.

Review

Peace Care St. Joseph’s in Jersey City is best suited for families seeking a genuinely warm, professionally run rehabilitative and long-term care environment where attentive nurses, solid therapy programs, and a clean, homelike setting are the norm. This community shines for seniors who benefit from hands-on daily support, regular physical therapy, and a staff culture that communicates care through consistent kindness. It is especially well matched for families prioritizing a streamlined admissions process, accessible care teams, and a facility that feels organized and properly managed. Those with very specific dementia-care needs on a locked or highly specialized unit, or those placing top priority on gourmet dining and perfectly predictable call-bell responsiveness 24/7 across all shifts, should consider alternatives.

The strongest, most repeatable positives center on people and process. Staff are repeatedly described as welcoming, friendly, and genuinely helpful, creating a reassuring entry point for families navigating tough decisions. The facility itself presents as clean, orderly, and well maintained, a factor that directly supports residents’ comfort and safety. The admissions process earns frequent praise for clarity and attentiveness, with nurses and aides noted for responsiveness to concerns and questions during transition. Therapy programs, particularly physical therapy, are a standout, with families citing tangible progress, professional therapists, and a rehab atmosphere that motivates residents. The surrounding environment, ample parking, clear wayfinding, a spacious layout, and even a chapel, contributes to a sense of calm and dignity that many families value deeply.

Yet, no community thrives without occasional fundamental concerns, and a portion of reviews raise serious warnings. Several accounts describe gaps in communication, delays in requests for assistance, and perceptions of uneven care quality across shifts or floors. The most troubling narratives describe moments where loved ones felt neglected, or where hospitalizations and discharge decisions occurred with little timely or clear family notification. In a few reports, medical or logistical missteps, ranging from missed transportation coordination to questions about hydration and feeding, left families frustrated and anxious. A minority describe dire language/communication barriers and even highly charged accusations about failure to provide compassionate care. Taken together, these outlier experiences cannot be dismissed, and they underscore that not every shift or unit delivers the same level of service.

These mixed signals matter because the core advantages, professional, compassionate staff, a clean environment, and robust rehabilitation services, often do offset the rare but real concerns. The admissions experience, the consistent availability of nurses and aides, and the visible emphasis on therapy create a solid platform for recovery and daily living. Families repeatedly note that care teams can be caring, responsive, and patient, turning a daunting transition into a manageable process. The high standard of cleanliness, the presence of supportive amenities, and the overall atmosphere of respect and dignity contribute to a caregiving environment that many families deem trustworthy for their loved ones’ ongoing needs. In other words, while caveats exist, the prevailing trajectory points toward dependable, attentive care for most residents, particularly those focusing on rehab outcomes and steady daily support.

For families evaluating whether to commit, practical due diligence is essential. Prospective residents should request to meet the lead nursing team and the therapy supervisor, review a current care plan, and walk the facility at different times to gauge responsiveness and floor-level dynamics. A detailed tour should include conversations about staffing ratios on peak hours, the availability of aides for ADL support, and the exact process for emergency calls and rapid response. It is critical to inquire about the language and cultural-competence supports available, given some families’ experiences with miscommunication. Request to see sample menu options and the dining schedule, and ask to observe a therapy session to assess whether the program aligns with the resident’s rehabilitation goals. Finally, ask for references from recent families and a clear outline of discharge planning and transportation logistics.

Bottom line: this community is a credible, compelling choice for families prioritizing a caring, professional staff, strong rehab services, and a clean, respectful environment in Jersey City. It works best for residents who thrive when care teams are readily accessible and therapy is integrated into daily living, and for families who value a straightforward admissions experience and a facility that communicates with warmth and competence. However, the decision cannot overlook the more severe complaints about inconsistency, delayed responsiveness, and occasional neglect reported by some families. Those concerns warrant serious attention and dialogue with leadership, along with a strong insistence on transparent care plans, timely family notification, and demonstrable quality-control measures. For the right resident, with clear expectations and a proactive care partner in administration, this Peace Care St. Joseph’s campus offers a solid, dependable path to supported independence and recovery, punctuated by moments of exceptional staff dedication. The prudent path is a guided tour followed by direct conversations with the care team to confirm that the daily lived reality aligns with the family’s standards and the loved one’s needs.

Located in Jersey City, New Jersey, this neighborhood offers convenient access to various transportation options such as the PATH stations at Journal Square and Grove Street, making it easy to navigate the city and beyond. The area also boasts a selection of parks along the Hudson River, providing opportunities for outdoor relaxation and recreation. In terms of amenities, there are several pharmacies within a short distance for your medication needs. Additionally, there is a diverse range of dining options ranging from casual eateries like Surf City Bar to more upscale establishments like Dominique Ansel Bakery. For entertainment, nearby theaters like Alamo Drafthouse Cinema Lower Manhattan are easily accessible. Overall, this neighborhood offers a mix of convenience and leisure options that may appeal to seniors looking for a vibrant urban setting with access to essential services and cultural attractions.

Transportation

• Journal Square PATH Station (0.3 miles)
• Grove Street PATH Station (1.1 miles)
• Hoboken Terminal (1.6 miles)
• NJT - Frank R. Lautenberg Secaucus Junction Station (2.3 miles)
• MTA Subway - Wall St (2.9 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (3.1 miles)
• MTA - 14 St Subway Station - Union Square (3.1 miles)

Parks

• Van Vorst Park (1.1 miles)
• Nelson A. Rockefeller Park (2.4 miles)
• Pier 26 - Hudson River Park (2.5 miles)
• Battery Park City Esplanade (2.5 miles)
• Hudson River Park Trus (2.5 miles)
• Pier 45 (2.5 miles)
• Hudson River Park (2.5 miles)

Pharmacies

• Duane Reade (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Surf City Bar (1.6 miles)
• Dominique Ansel Bakery (2.9 miles)
• Cookshop (2.9 miles)
• The Frying Pan (3 miles)
• Pier 17 (3.4 miles)
• Subway - 334 Grand St (3.7 miles)
• Daily Provisions (3.7 miles)

Cafes

• Black Stone Roasters (2.7 miles)
• Starbucks (2.9 miles)
• Matchaful (3.4 miles)
• Starbucks (4 miles)
• East One Coffee Roasters (4.7 miles)

Theaters

• Alamo Drafthouse Cinema Lower Manhattan (3 miles)
• AMC 34th Street 14 (3.6 miles)
• AMC Kips Bay 15 (4.3 miles)

Hospitals

• VA Medical Center (4.2 miles)
• Bellevue Hospital Center (4.4 miles)

Places of Worship

• St. Patrick's Cathedral (4.7 miles)