Cusak Care Center at St Joseph's Home For the Blind

Pros

• Peace Care St. Joseph's is described as a well-managed operation with clear indications of quality control.
• The facilities are clean and orderly, and the staff are well-mannered and trained.
• The admissions process at Peace Care St. Joseph's is exceptional.
• The nurses and aides are attentive, caring, and dedicated to residents' needs.
• The staff are kind, friendly, and professional, making families feel supported.
• The therapy program is beneficial and well-regarded.
• The overall care is described as excellent, compassionate, and patient-centered.
• Visitors report feeling comforted by the staff, and the atmosphere is pleasant and welcoming.
• The rooms are clean and comfortable, with a friendly front desk.
• Peace Care St. Joseph's provides care that makes residents feel at home.

Cons

• The reviewer criticized the facility for not informing the family promptly that a relative was being rushed to the ER and for poor crisis communication.
• The reviewer described neglectful care, including leaving a grandmother in a bed full of urine and a wet diaper without timely assistance.
• The reviewer stated that the staff showed no compassion and did the bare minimum rather than providing attentive care.
• The reviewer warned others not to send loved ones there, calling the care ridiculous, outrageous, and disappointing.
• The reviewer recounted an incident where a head nurse told them not to come back, indicating a hostile response.
• The reviewer pointed to safety lapses, noting that elderly patients reportedly fell due to lack of assistance.
• The reviewer expressed frustration about not receiving crucial medical information or records, feeling neglected by the facility.

Review

Peace Care St. Joseph's emerges in these accounts as a facility that, for many families, embodies the strengths of a well-run operation: clean, orderly surroundings, professional and courteous staff, and a care philosophy that centers on attentiveness and dignity. Several reviewers describe a well-managed environment with clear quality control, where the spaces feel clean and the atmosphere is calm and welcoming. Parking is noted as convenient in at least one account, and the general mood inside the facility is repeatedly characterized as pleasant and orderly. Across multiple observations, the staff are praised for being well-mannered, trained, and consistently kind, contributing to a sense of reliability and confidence in the care being provided.

The positive experiences frequently spotlight the admissions and routine care processes. One reviewer highlights the admissions process at Peace Care St. Joseph's as exceptional, with a registered nurse and a nurse's aide demonstrating attentiveness to a patient's needs and willingness to answer questions. Several accounts praise specific caregivers - nurses and aides who are described as attentive, patient, and compassionate - along with other frontline staff who create a supportive, welcoming environment. The quality of care is repeatedly linked to hands-on support: therapy services aimed at speech and movement, attentive assistance with daily needs, and a general sense that patients are treated with respect and consideration. In one note, a family member expresses gratitude that a loved one feels at home, crediting individual staff members, including a nurse named Miriam, for their sweetness and care.

Beyond direct bedside care, several reviewers emphasize the relational aspects of Peace Care St. Joseph's - the way staff members communicate, explain procedures, and reassure both patients and family members. One reviewer commends the clarity and thoroughness of explanations, while another notes how staff from the front desk to the nursing team have been consistently kind, gentle, and attentive. The sense of professional, helpful service extends from admissions through day-to-day operations, with many families expressing relief as they observe nurses, aides, and meal delivery staff working in harmony to meet patients' needs. Even in places where improvements are suggested - such as a brief comment about food quality - the overall impression remains one of a facility where care is delivered with genuine concern for patient well-being.

Interwoven with the overwhelmingly positive messages are deeply distressing, cautionary experiences that remind readers that care quality can vary and that communication and compassion are indispensable. One family recounts a nightmarish sequence around a father's deterioration and death, alleging failed communication, missed calls, and a lack of timely notification to the patient's daughter and mother. The reviewer describes confusion and grief amplified by the absence of crucial information about hydration status, diagnostic findings, and the events leading to an ER transfer. The account stresses the importance of accurate face sheets, up-to-date contact information, and timely, respectful communication with family members, especially when the patient is in crisis. The reviewer specifically questions who called whom, why certain details were not shared promptly, and how decisions related to the ER visit were communicated and documented, ultimately expressing a painful sense of being shut out from a key moment. This narrative, while solitary, underscores a powerful caveat: the quality of care is inseparable from the clarity and timeliness of communication with families, especially under stressful circumstances.

A second, highly charged review compounds the cautionary perspective by alleging neglect and systemic lapses in caregiving. The reviewer describes a grandmother with dementia who required continuous assistance with incontinence, a situation in which the care team allegedly failed to provide consistent help, resulting in the patient being left in a soiled condition and needing family intervention to change beds and sheets. The account goes further to recount delays in assistance, interactions in which staff appeared unresponsive, and a pervasive impression that staff lacked compassion. The reviewer quotes disturbing exchanges, mentions falls due to insufficient assistance, and recounts a troubling discharge experience where essential medical supplies and transportation were not arranged properly. The message is stark: this family would not recommend the facility and urges others to seek alternate options, highlighting a core tension between the kindness and competence praised by other reviewers and the alleged neglect described in this account.

Taken together, the collected voices paint a nuanced portrait of Peace Care St. Joseph's. On one hand, the facility is repeatedly depicted as a place where cleanliness, order, professional staff, and attentive, compassionate care can create meaningful, even transformative experiences for patients and their families. Families speak of care that feels thorough, respectful, and characterized by genuine concern for each patient's well-being. On the other hand, the more troubling narratives serve as a stark counterpoint: when communication falters, when responses are slow, or when perceived neglect occurs, families are left feeling traumatized and distrustful. In one case, a patient's death became a focal point for questions about hydration, medical explanation, and timely notification. In another, the experience described as neglect and insufficient assistance during daily care led the family to conclude that the facility was not a suitable place for their loved one.

For prospective families considering Peace Care St. Joseph's, these reviews collectively suggest a place of real strengths in care, staff demeanor, and facility standards, coupled with an imperative for robust, compassionate communication and consistent, proactive caregiving. The facility appears capable of delivering excellent care and creating a comforting environment when teams are well-staffed, well-coordinated, and attentive to both patients and families. However, the more severe accounts emphasize that failures in communication, responsiveness, and hands-on support can have devastating effects on families' trust and on patient well-being. The overarching takeaway is a call for vigilance and ongoing improvement: maintain the high standards of professionalism and warmth that many reviewers celebrate, and ensure that every patient and family member receives timely information, respectful treatment, and reliable, compassionate care at all times.

Located in Jersey City, New Jersey, this neighborhood offers convenient access to various transportation options such as the PATH stations at Journal Square and Grove Street, making it easy to navigate the city and beyond. The area also boasts a selection of parks along the Hudson River, providing opportunities for outdoor relaxation and recreation. In terms of amenities, there are several pharmacies within a short distance for your medication needs. Additionally, there is a diverse range of dining options ranging from casual eateries like Surf City Bar to more upscale establishments like Dominique Ansel Bakery. For entertainment, nearby theaters like Alamo Drafthouse Cinema Lower Manhattan are easily accessible. Overall, this neighborhood offers a mix of convenience and leisure options that may appeal to seniors looking for a vibrant urban setting with access to essential services and cultural attractions.

Transportation

• Journal Square PATH Station (0.3 miles)
• Grove Street PATH Station (1.1 miles)
• Hoboken Terminal (1.6 miles)
• NJT - Frank R. Lautenberg Secaucus Junction Station (2.3 miles)
• MTA Subway - Wall St (2.9 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (3.1 miles)
• MTA - 14 St Subway Station - Union Square (3.1 miles)

Parks

• Van Vorst Park (1.1 miles)
• Nelson A. Rockefeller Park (2.4 miles)
• Pier 26 - Hudson River Park (2.5 miles)
• Battery Park City Esplanade (2.5 miles)
• Hudson River Park Trus (2.5 miles)
• Pier 45 (2.5 miles)
• Hudson River Park (2.5 miles)

Pharmacies

• Duane Reade (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (3 miles)

Restaurants

• Surf City Bar (1.6 miles)
• Dominique Ansel Bakery (2.9 miles)
• Cookshop (2.9 miles)
• The Frying Pan (3 miles)
• Pier 17 (3.4 miles)
• Subway - 334 Grand St (3.7 miles)
• Daily Provisions (3.7 miles)

Cafes

• Black Stone Roasters (2.7 miles)
• Starbucks (2.9 miles)
• Matchaful (3.4 miles)
• Starbucks (4 miles)
• East One Coffee Roasters (4.7 miles)

Theaters

• Alamo Drafthouse Cinema Lower Manhattan (3 miles)
• AMC 34th Street 14 (3.6 miles)
• AMC Kips Bay 15 (4.3 miles)

Hospitals

• VA Medical Center (4.2 miles)
• Bellevue Hospital Center (4.4 miles)

Places of Worship

• St. Patrick's Cathedral (4.7 miles)