Angel Care in Jersey City, NJ

Pros

• The agency is described as 10/10, with staff treating clients with love and respect and accommodating their needs.
• The staff are friendly and caring, and reviewers recommend working with them.
• The assistant is said to perform her job very well, with no complaints about her or the agency.
• The staff are described as wonderful people with good interpersonal relations.
• Several reviewers express satisfaction with their experience and would recommend the agency to others.

Cons

• They never pick up the phone or hang up on callers.
• They are always threatened when questions are asked and never answer them.
• The agency is the worst and very shady.
• They never pay on time.
• The agency needs to be shut down for illegal and unprofessional practices.
• Caregivers are not trained properly, and staff nurses aren’t licensed.
• The mother was not cared for properly; she fell and was harmed under their care.
• There is no accountability from staff, and the owner is MIA.
• They lie about incidents and provide misinformation to clients.
• The aides were unqualified and spoke little English, missing agreed-upon times.
• They commit fraud and scam patients.
• They leave workers unpaid and shut their doors without warning.
• They do not perform COVID-19 testing on aides and show disregard for elderly health.
• They are unprofessional, with last-minute calls and disrespectful behavior.
• The company is a fraud and should be closed.

Review

Angel Care in Jersey City is best suited for families that must move forward with care options under tight constraints and are prepared to supervise aggressively, demand accountability, and verify every claim and promise. This is not a pick for those seeking a predictable, professionally run service with a clean continuity of care. The reality from multiple reviews is that reliability, licensing, and clear ownership are not consistently present, so only families willing to monitor staffing, payment practices, and safety protocols should seriously consider this provider. For anyone prioritizing licensed staff, timely communication, and transparent operations, alternatives deserve serious consideration from the outset.

A small number of reviews do acknowledge moments of warmth and attentiveness from individual aides or managers, painting a picture of caregivers who can be compassionate and capable in the right circumstances. Some families report that certain aides perform their duties well and that coordinators or managers can be kind or accommodating. These snippets of positive experience hint that when the staffing aligns, genuine care is possible. Yet these rare moments are overshadowed by broader, persistent concerns that recur across many accounts: inconsistent attendance, language barriers, and a lack of reliable oversight. The contrast between occasional kindness and systemic gaps is the key reality families must weigh.

The dominant red flags are structural and safety-related. Several reviews allege unlicensed or inadequately trained personnel, with at least one account describing a non-licensed staff member and no licensed nurse involvement, and others reporting aides who fail to arrive on time or with any clear plan. There are repeated accusations of neglect, poor monitoring, and even dangerous situations, falls without prompt, appropriate response, and a sense that accountability from leadership is absent. Complaints extend to billing and payment practices, with assertions of delayed wages, non-payment, or inconsistent financial handling that undermine trust and stability. Communication is repeatedly described as poor: unanswered calls, unreturned messages, and a sense that questions about care are treated as threats rather than essential safeguards.

These realities matter most when weighing pros against cons. The few favorable notes about warmth and flexibility can be leveraged by enthusiastic families, but the breadth and frequency of the negative experiences suggest that any perceived benefits are fragile and not reliably delivered. The “pros”, when they appear, often rely on a caregiver’s personal initiative rather than a consistently practiced standard across the agency. In practical terms, the positive elements do not meaningfully offset systemic risks: unlicensed care, erratic schedules, and weak governance undermine safety, continuity, and peace of mind. For families managing complex needs, those gaps are not merely inconvenient; they translate into real health and safety exposure.

Decision-makers must approach this option with concrete guardrails. Before engaging, insist on verifiable licensure information for all caregivers and a named supervisor who will be responsible for ongoing oversight. Request a written care plan with specific visit frequencies, expected tasks, and a clear escalation path if a caregiver is late or absent. Require verifiable references and a recent background check, and seek written assurances about compensation and scheduling practices so the family can avoid financial ambiguity. Establish a trial period with defined milestones and a hard exit plan if expectations are not met. Build in regular review points with a single point of contact who can address issues promptly, and demand transparent billing with itemized charges. If any aspect of licensure, accountability, or communication seems uncertain, that is a strong signal to stop and reassess.

In the end, Angel Care should be viewed as a high-risk, low-assurance choice. The strongest conclusion drawn from the reviews is that this agency is not a reliable default for families needing steady, professional in-home care. Alternatives that offer stronger track records, fully licensed staff, transparent billing, and robust supervision should be pursued with urgency. For those weighing options, it is prudent to compare established home-care providers with verifiable licensing histories, consistent caregiver training programs, and clearly documented accountability practices. In many cases, a more highly vetted agency, or even consideration of facility-based care or a private caregiver with rigorous references, will deliver greater safety, predictability, and real peace of mind for aging loved ones.

This part of Jersey City, New Jersey, offers a convenient and vibrant urban environment with easy access to transportation options such as the PATH stations and Hoboken Terminal. There are several pharmacies within close proximity for any medical needs, as well as numerous parks along the Hudson River for leisurely strolls or enjoying the waterfront views. The area is also home to a variety of restaurants and cafes, providing plenty of dining options for residents. In terms of entertainment, there are theaters nearby for catching a movie or live show. For healthcare needs, both the VA Medical Center and Bellevue Hospital Center are easily accessible. Overall, this part of Jersey City offers a bustling yet convenient atmosphere for senior living.

Transportation

• Journal Square PATH Station (0.2 miles)
• Grove Street PATH Station (1.4 miles)
• Hoboken Terminal (2 miles)
• NJT - Frank R. Lautenberg Secaucus Junction Station (2.3 miles)
• MTA Subway - Wall St (3.2 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (3.4 miles)
• MTA - 14 St Subway Station - Union Square (3.5 miles)

Pharmacies

• Walgreens (1 miles)
• Duane Reade (1.4 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Duane Reade (3.3 miles)

Parks

• Van Vorst Park (1.2 miles)
• Nelson A. Rockefeller Park (2.7 miles)
• Battery Park City Esplanade (2.8 miles)
• Pier 26 - Hudson River Park (2.8 miles)
• Hudson River Park Trus (2.9 miles)
• Pier 45 (2.9 miles)
• Hudson River Park (2.9 miles)

Restaurants

• Surf City Bar (1.7 miles)
• Dominique Ansel Bakery (3.3 miles)
• Cookshop (3.3 miles)
• The Frying Pan (3.3 miles)
• Pier 17 (3.7 miles)
• Subway - 334 Grand St (4 miles)
• Daily Provisions (4.1 miles)

Cafes

• Black Stone Roasters (3.1 miles)
• Starbucks (3.2 miles)
• Matchaful (3.8 miles)
• Starbucks (4.4 miles)
• East One Coffee Roasters (4.9 miles)

Theaters

• Alamo Drafthouse Cinema Lower Manhattan (3.3 miles)
• AMC 34th Street 14 (4 miles)
• AMC Kips Bay 15 (4.7 miles)

Hospitals

• VA Medical Center (4.6 miles)
• Bellevue Hospital Center (4.7 miles)