Angel Care in Jersey City, NJ

Pros

• This home care agency is 10/10; the staff treat clients with love and respect and strive to accommodate every client's needs.
• The assistant does her job very well; there are no complaints against her or the agency.
• The staff are friendly, and the reviewer highly recommends working with them.
• They are very good and helpful people.
• NJ Golden Agency staff are wonderful people; the reviewer is happy working with them and praises their good human relations.

Cons

• The agency is described as needing to be shut down for illegal practices and failure to follow New Jersey standards and laws.
• Caregivers are said to be not trained properly, with the staff nurse allegedly unlicensed and never visiting the elderly or disabled.
• The mother reportedly suffered a fall and serious injury while under the agency's care due to untrained caregivers, with no accountability from staff and the owner allegedly missing.
• The agency is said to have lied about the fall, claiming the mother was alone while the aide cleaned, and calling the aide "stupid."
• The agency is described as the worst and unprofessional, with aides who are late, do little, and spend time on personal calls rather than caring for patients.
• The agency is accused of fraud and of not paying workers, with some saying it has been shut down.
• It is alleged that the agency does not pay clients or aides and that the owners are thieves.
• The agency is said to have closed its doors without warning, leaving aides unpaid and clients abandoned.
• The coordinators prior to their departure are criticized as ineffective, suggesting poor management.
• The agency is accused of late or inconsistent payments, paying every two weeks with excuses.
• The agency hires staff who cannot communicate in English and are not suitable for caring for ALS patients.
• It is claimed the agency does not perform COVID tests on aides, endangering the elderly.
• The agency is described as fraudulent and unlicensed, with allegations of mismanagement and license issues.
• There are claims of discrepancies and fraud, including issues with W-2 forms and changing addresses.

Review

Angel Care in Jersey City is best suited for families that can provide heavy oversight and a readiness to switch providers if needed. The reviews depict a service where caregiver performance, punctuality, and accountability vary dramatically, so any family considering this agency should plan to supervise care closely, verify exactly who is in the home, and keep robust contingency arrangements in place if a caregiver is unavailable or appears unfit. This is a setup that rewards active family involvement and a willingness to intervene early when concerns arise.

Those who should strongly consider alternatives include families that demand licensed nursing visits, consistent staffing, and proven accountability. Several accounts allege untrained or unlicensed aides, a lack of ongoing nurse oversight, and minimal owner or administrator presence. When trust and professional standards are non-negotiable - especially for loved ones with complex medical or safety needs - a more established, credentialed agency with clear supervision protocols is a safer bet.

On the positive side, the strongest endorsements point to compassionate, caring aides when the match is right and when coordinators deliver reliable scheduling and responsiveness. In these instances, some clients report meaningful, person-centered support and a sense that staff truly tries to accommodate individual needs. The potential for genuine warmth and attention exists, particularly where families have clear care plans and ongoing communication with the agency's coordinators.

The weight of the negatives, however, dwarfs many of the upsides. Serious concerns recur: claims of neglect leading to injuries, aides who are not properly trained or supervised, and reports of unlicensed personnel in private homes. Accountability is repeatedly called into question, with assertions that the owner or leadership is hard to reach or absent, and with allegations of misrepresentation or fraud in some cases. Financial and administrative breakdowns appear as well, including references to late or missing payments and abrupt closings without sufficient notice. Such risks are not trivial when caring for elderly or disabled loved ones.

These conflicting signals make it essential to assess risk versus reward with discipline. The pros - occasionally compassionate care and workable support when staffing is aligned - do not reliably offset the persistent safety, licensure, and accountability concerns raised in many reviews. Families must weigh whether the likelihood of consistent, medically supervised care can be achieved here, or whether the odds point to more stable providers with verifiable credentials, transparent oversight, and stronger guarantees of staff training and reliability.

If choosing Angel Care, proceed with stringent safeguards: insist on a documented care plan with clearly assigned supervising clinicians, require licensed professionals to visit on a regular schedule, and demand explicit performance metrics and consequences for missed visits. Request detailed caregiver profiles, including qualifications and language capabilities, and implement a formal escalation path for any missed or late care. Secure a firm contract with terms that protect loved ones and reimbursements if services fail to meet agreed standards. Maintain a parallel plan - backup agencies, hospital or clinic contacts, and a clear step-by-step exit strategy - to transition smoothly if red flags emerge. These precautions won't erase past concerns, but they provide practical guardrails for families pursuing care through this agency.

This part of Jersey City, New Jersey, offers a convenient and vibrant urban environment with easy access to transportation options such as the PATH stations and Hoboken Terminal. There are several pharmacies within close proximity for any medical needs, as well as numerous parks along the Hudson River for leisurely strolls or enjoying the waterfront views. The area is also home to a variety of restaurants and cafes, providing plenty of dining options for residents. In terms of entertainment, there are theaters nearby for catching a movie or live show. For healthcare needs, both the VA Medical Center and Bellevue Hospital Center are easily accessible. Overall, this part of Jersey City offers a bustling yet convenient atmosphere for senior living.

Transportation

• Journal Square PATH Station (0.2 miles)
• Grove Street PATH Station (1.4 miles)
• Hoboken Terminal (2 miles)
• NJT - Frank R. Lautenberg Secaucus Junction Station (2.3 miles)
• MTA Subway - Wall St (3.2 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (3.4 miles)
• MTA - 14 St Subway Station - Union Square (3.5 miles)

Pharmacies

• Walgreens (1 miles)
• Duane Reade (1.4 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Duane Reade (3.3 miles)

Parks

• Van Vorst Park (1.2 miles)
• Nelson A. Rockefeller Park (2.7 miles)
• Battery Park City Esplanade (2.8 miles)
• Pier 26 - Hudson River Park (2.8 miles)
• Hudson River Park Trus (2.9 miles)
• Pier 45 (2.9 miles)
• Hudson River Park (2.9 miles)

Restaurants

• Surf City Bar (1.7 miles)
• Dominique Ansel Bakery (3.3 miles)
• Cookshop (3.3 miles)
• The Frying Pan (3.3 miles)
• Pier 17 (3.7 miles)
• Subway - 334 Grand St (4 miles)
• Daily Provisions (4.1 miles)

Cafes

• Black Stone Roasters (3.1 miles)
• Starbucks (3.2 miles)
• Matchaful (3.8 miles)
• Starbucks (4.4 miles)
• East One Coffee Roasters (4.9 miles)

Theaters

• Alamo Drafthouse Cinema Lower Manhattan (3.3 miles)
• AMC 34th Street 14 (4 miles)
• AMC Kips Bay 15 (4.7 miles)

Hospitals

• VA Medical Center (4.6 miles)
• Bellevue Hospital Center (4.7 miles)