Synergy Homecare of Metro & Hudson NJ in Jersey City, NJ

Pros

• Synergy provides great caregivers who treat loved ones as their own.
• Synergy Home Care is trustworthy and reliable for in-home care needs.
• All Synergy personnel are excellent, with prompt care and clear communication.
• Synergy representatives are always available and deeply engaged in clients' care.
• The caregivers are professional, compassionate, and capable, gaining families' trust.
• Synergy makes hospital-to-home transitions seamless with kind, responsible caregivers.
• The service is fantastic and consistently helpful.
• Synergy treats clients with respect, listens, and creates individualized care plans.
• Synergy is on-call seven days a week and reliably schedules caregivers, including overnight shifts.
• The aides are caring, friendly, and competent, providing peace of mind.
• The Synergy team is genuinely committed to clients' well-being and engagement in activities they love.
• Synergy offers comforting support during difficult times.

Cons

• The reviewer described the experience as the worst in the world and suggested people wouldn't want to leave their loved ones with Synergy.
• They alleged double billing for services and unauthorized charges.
• They noted it took almost 60 days to refund the unauthorized charges and that they fired Synergy as a result.
• They claimed the two owners were not on the same page and that the accounting lead was elusive.
• They criticized a Synergy nurse as rude and obnoxious and lacking proper identification.
• They described the aides as lazy and not following instructions, even going so far as to install cameras to verify performance.
• They reported persistent communication problems, with staff unresponsive and email issues.

Review

Synergy Home Care of Metro & Hudson NJ is best suited for families seeking deeply personal, dependable in-home care that stays anchored in a strong, relationship-driven approach. The community shines when a loved one can remain at home with attentive aides, supported by a proactive coordinator who coordinates scheduling, care plans, and transitions from hospital stays. For clients in or near Jersey City who value quick responsiveness, consistency in caregiver presence, and a clear point of contact (notably Casey and the scheduling team), this agency delivers peace of mind through hands-on management and compassionate, professional aides.

Those who should consider alternatives are families prioritizing ironclad financial transparency and uniform performance across every shift. Several reviews flag back-office gaps, including billing irregularities and delayed refunds, plus a pattern of communication challenges when problems arise. If a fully predictable billing experience, strict adherence to written instructions, and consistently aligned leadership are nonnegotiable, it pays to compare other agencies with a proven track record in accounting integrity and standardized care delivery across the franchise network.

The strongest positives center on the caregiving quality and the practical benefits of a coordinated care model. Caregivers are repeatedly described as caring, professional, and capable, with clients and families reporting genuine trust and comfort in the aides. Scheduling tends to be prompt, with on-call availability seven days a week that helps families navigate hospital discharges, transitions home, and daily routines. The hands-on involvement from Casey, Suzanne the assessment nurse, and the office team contributes to seamless transitions, individualized care plans, and a sense that the family is supported rather than managing alone.

Yet the reviews also document notable concerns that cannot be ignored. Billing and accounting issues appear repeatedly, including instances of overcharges, unauthorized charges, and slow refunds, sometimes accompanied by insufficient written follow-up. Several accounts describe inconsistent experiences tied to franchise leadership, with what feels like a disconnect between front-line caregivers and back-office operations. Other red flags include caregiver adherence to family directions at times failing to match expectations, questions about a so-called nurse's credentials, and occasional gaps in communication about operational changes. Such patterns create real risk for families relying on steady, transparent service.

Weighing the pros against the cons shows a clear, practical calculus. When Synergy functions well, the benefits are substantive: trustworthy caregivers, responsive scheduling, proactive family communication, and a care team that keeps a loved one engaged in meaningful activities and daily routines. Those advantages can offset many day-to-day challenges, especially for families who can leverage a dedicated care manager and insist on explicit, written care plans. However, the administrative vulnerabilities - particularly around billing accuracy and sustained back-office consistency - can erode confidence and complicate finances if not actively managed.

For families moving forward with Synergy, a disciplined, proactive setup is essential. Insist on a single point of contact, preferably Casey, for all care coordination and billing questions. Require written care plans with specific caregiver assignments, shift expectations, and discharge or incident protocols, plus a clear, itemized invoice process and routine reconciliations. Initiate a short trial period with a defined review checkpoint to gauge caregiver fit, responsiveness, and billing clarity. If reliable billing, transparent communication, and uniform staff performance remain paramount, it may be prudent to explore competing providers with stronger track records in back-office operations while keeping Synergy as a backup option for its strengths in compassionate, capable hands-on care.

Transportation

• Journal Square PATH Station (0.1 miles)
• Grove Street PATH Station (1.4 miles)
• Hoboken Terminal (2 miles)
• NJT - Frank R. Lautenberg Secaucus Junction Station (2.2 miles)
• MTA Subway - Wall St (3.2 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (3.4 miles)
• MTA - 14 St Subway Station - Union Square (3.5 miles)

Pharmacies

• Walgreens (1 miles)
• Duane Reade (1.4 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Duane Reade (3.3 miles)

Parks

• Van Vorst Park (1.3 miles)
• Nelson A. Rockefeller Park (2.7 miles)
• Pier 26 - Hudson River Park (2.8 miles)
• Battery Park City Esplanade (2.8 miles)
• Hudson River Park Trus (2.9 miles)
• Pier 45 (2.9 miles)
• Hudson River Park (2.9 miles)

Restaurants

• Surf City Bar (1.8 miles)
• Dominique Ansel Bakery (3.3 miles)
• Cookshop (3.3 miles)
• The Frying Pan (3.3 miles)
• Pier 17 (3.7 miles)
• Subway - 334 Grand St (4 miles)
• Daily Provisions (4.1 miles)

Cafes

• Black Stone Roasters (3.1 miles)
• Starbucks (3.2 miles)
• Matchaful (3.7 miles)
• Starbucks (4.4 miles)
• East One Coffee Roasters (4.9 miles)

Theaters

• Alamo Drafthouse Cinema Lower Manhattan (3.3 miles)
• AMC 34th Street 14 (4 miles)
• AMC Kips Bay 15 (4.7 miles)

Hospitals

• VA Medical Center (4.6 miles)
• Bellevue Hospital Center (4.7 miles)