Synergy Homecare of Metro & Hudson NJ

Pros

• Synergy of Metro NJ had a woman named [name] in the office who always went above and beyond to make customers happy.
• The co-owner [name] is charismatic and caring, making customers feel comfortable.
• The insurance company consistently paid out the requested amounts to Synergy, ensuring that they had the necessary funds for their services.
• Helpers in Home Care, the company that the reviewer switched to, provided honest and reliable services, leaving them pleased with their decision.
• Despite some issues with billing and accounting, Synergy initially started off well and allowed the reviewer's mother to slowly adjust to receiving care at home.

Cons

• The insurance carrier CNA was being double billed by Synergy.
• Synergy refused to respond to requests for information and put their shady accounting practices in writing.
• The owners of Synergy, including the one handling accounting, were elusive and uncooperative.
• The caregivers at Synergy did not follow instructions and were lazy.
• There was a lack of communication and accountability from Synergy regarding unauthorized credit card charges.
• Synergy showed a lack of integrity and failed to take responsibility for their mistakes.
• The insurance company confirmed that Synergy was overbilling them.
• Overall, there was a sense that Synergy operated without transparency or concern for their clients' well-being.

Review

In a series of reviews, individuals share their worst experience with a home care service called Synergy. The common theme that emerges is a lack of trust and integrity displayed by the company, leading to dissatisfaction and frustration for those relying on their services.

One individual recounts their discovery that Synergy was double billing for their services, resulting in unauthorized charges being sent to the insurance carrier. Despite bringing this issue to the attention of Synergy, the problem persisted and it took nearly two months for them to refund the difference. This lack of accountability and transparency led the reviewer to ultimately terminate their contract with Synergy.

Another reviewer highlights the disorganization within Synergy, particularly in regards to accounting. They mention that there seemed to be a disconnect between the co-owners of the franchise, with one handling operations while the other handled accounting. This lack of cohesion resulted in unanswered requests for information and shady accounting practices. Additionally, the reviewer's home health aid claimed that Synergy had been shorting her paychecks.

The review goes on to describe an incident involving an unannounced visit from someone claiming to be from Synergy. The individual's elderly mother felt uncomfortable and threw the person out when they refused to get on the phone with her son. Despite requesting an explanation or an apology, none was ever received.

The reviewer also expresses frustration with poor communication from Synergy, as they often received text messages stating that there were major issues or crises happening within the company which prevented timely responses. Additionally, email problems were cited as a frequent excuse for unresolved issues.

Furthermore, complaints are made about lazy caregivers who did not follow instructions and simply watched TV all day instead of providing necessary care. The reviewer even resorted to installing cameras in order to confirm their suspicions. In addition, there were billing discrepancies where one brother was charged without authorization while another brother's credit card was not charged at all due to alleged laziness on the part of whoever handled accounting.

Overall, these reviews paint a picture of a home care service that is disorganized, lacks accountability, and fails to provide the level of care expected. These experiences serve as cautionary tales for potential clients and reinforce the importance of thoroughly researching and vetting any company entrusted with the care of loved ones.

Transportation

• Journal Square PATH Station (0.1 miles)
• Grove Street PATH Station (1.4 miles)
• Hoboken Terminal (2 miles)
• NJT - Frank R. Lautenberg Secaucus Junction Station (2.2 miles)
• MTA Subway - Wall St (3.2 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (3.4 miles)
• MTA - 14 St Subway Station - Union Square (3.5 miles)

Pharmacies

• Walgreens (1 miles)
• Duane Reade (1.4 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Duane Reade (3.3 miles)

Parks

• Van Vorst Park (1.3 miles)
• Nelson A. Rockefeller Park (2.7 miles)
• Pier 26 - Hudson River Park (2.8 miles)
• Battery Park City Esplanade (2.8 miles)
• Hudson River Park Trus (2.9 miles)
• Pier 45 (2.9 miles)
• Hudson River Park (2.9 miles)

Restaurants

• Surf City Bar (1.8 miles)
• Dominique Ansel Bakery (3.3 miles)
• Cookshop (3.3 miles)
• The Frying Pan (3.3 miles)
• Pier 17 (3.7 miles)
• Subway - 334 Grand St (4 miles)
• Daily Provisions (4.1 miles)

Cafes

• Black Stone Roasters (3.1 miles)
• Starbucks (3.2 miles)
• Matchaful (3.7 miles)
• Starbucks (4.4 miles)
• East One Coffee Roasters (4.9 miles)

Theaters

• Alamo Drafthouse Cinema Lower Manhattan (3.3 miles)
• AMC 34th Street 14 (4 miles)
• AMC Kips Bay 15 (4.7 miles)

Hospitals

• VA Medical Center (4.6 miles)
• Bellevue Hospital Center (4.7 miles)