Synergy Homecare of Metro & Hudson NJ in Jersey City, NJ

Pros

• Synergy Home Care is a trustworthy, reliable provider that brings peace of mind to families.
• The caregivers are professional, compassionate, and attentive.
• Synergy treats loved ones as if they were their own, delivering high-quality care.
• The staff communicate promptly and keep families informed of any changes.
• The transition from hospital to home with Synergy is seamless and supportive.
• Casey and the Synergy team are readily available, responsive, and proactive in care coordination.
• Care plans are individualized, respectful, and meet or exceed client needs.
• The aides are friendly, competent, and genuinely committed to the well-being of the patient.
• On-call availability and timely assistance seven days a week are hallmarks of Synergy's service.
• Families and care managers highly recommend Synergy for caregiving needs.

Cons

• One reviewer stated it was the worst experience in the world, suggesting people don’t want to leave their loved ones with Synergy.
• A reviewer alleges that Synergy double-billed for services and took months to refund unauthorized charges.
• A reviewer claims the aides were lazy and did not follow instructions, even prompting the reviewer to install cameras to verify care.
• A reviewer says the two owners are not on the same page and the accounting manager is elusive, with a partner’s reply being dismissive.
• A reviewer describes a nurse/staff member as rude and obnoxious, arriving without identification and causing distress to the elderly client.
• A reviewer notes ongoing email and communication problems, with staff failing to respond or document issues properly.

Review

Synergy Home Care of Metro & Hudson NJ is best suited for families that prioritize deeply engaged, hands-on in-home support during recovery, dementia management, or a transition from hospital to home. The Jersey City operation shows itself strongest when a loved one benefits from highly responsive caregivers, meticulous scheduling, and continuous family involvement. This is a good fit for households that want a partner who will actively coordinate with medical providers, arrange for overnight or weekend coverage, and provide prompt reassurance when questions arise. In short, it serves well those who refuse to settle for “good enough” and need a caregiver team that treats the client like a family member, not a number.

That said, there are clear reasons some families should consider alternatives. The most persistent red flags in the reviews center on billing and accountability. Allegations of double billing, slow refunds, and inconsistent communication point to a friction point that can complicate financing and trust. For households with tight budgets, strict audit requirements, or past experiences with fragmented back-office processes, a provider with a cleaner, more transparent accounting track record may be preferable. Additionally, experiences describing caregivers who do not follow directions or who lack reliable oversight suggest that those seeking a consistently uniform caregiver experience without ongoing family oversight may want to screen other agencies more thoroughly before committing.

The strongest positives here, compassionate, well-regarded aides; proactive leadership support; and the ability to respond quickly to crises, often offset the main drawbacks when a plan is in place. Families repeatedly praise the staff for being caring, capable, and trustworthy, with “peace of mind” as a common takeaway. The ability to tailor care plans, the responsiveness of schedulers, and the engagement of the leadership team in coordinating care extend beyond routine tasks. The franchise’s on-call availability seven days a week, the capacity to arrange overnight care, and the tendency to act as true partners in care are meaningful differentiators for families facing hospital discharges, dementia milestones, or needs that evolve over time. When the care team is aligned, the result is a tangible reduction in stress during challenging periods.

Yet the main cons cannot be dismissed, because they touch the core of what families rely on most: reliable, transparent operations and consistent caregiver performance. The most serious concerns involve back-office integrity and communication gaps. Reports of unauthorized charges, delayed refunds, and billing disputes create distrust that is hard to overcome once trust is strained. On the caregiving side, some families describe aides who did not follow instructions, or food or safety lapses that required escalation. In addition, there is apprehension about a supervising nurse’s qualifications and visibility, and about the consistency of the care team when the schedule shifts. These are legitimate friction points for families weighing how to balance compassionate care with predictable, auditable processes.

Still, the positive attributes can be leveraged to mitigate the negatives if approached with clear guardrails. The strongest offset comes from a leadership team that is highly accessible and deeply involved in care planning. Casey and the scheduling staff are repeatedly cited as dependable touchpoints who can mobilize resources quickly, communicate changes transparently, and coordinate with medical professionals or geriatric care managers when needed. The ability to secure a geriatric care manager through the same ecosystem demonstrates a real-strength option for families navigating complex emotional and logistical terrain. For those who value a partner who will anticipate needs, adjust care plans, and keep families informed, these capabilities meaningfully tilt the balance toward choosing Synergy, provided contracts and billing are managed with explicit precision.

The practical decision hinges on risk tolerance and process discipline. If peace of mind, rapid escalation, and highly personalized, on-the-ground care are the top criteria, Synergy is a strong candidate, especially for transitions from hospital to home or for ongoing dementia support where the caregiver team can stay closely connected to family wishes. However, if the priority is a flawlessly predictable billing experience with zero ambiguity, or if a family has recently endured disputes over payments and scheduling, it may be prudent to either demand a robust, written service agreement with clear pricing, or to compare alternative providers that emphasize back-office transparency and uniform caregiver performance. A careful, reference-driven intake process is essential.

In the end, the decision rests on balance: exceptional, compassionate caregiving and agile, person-centered planning versus the potential for accounting friction and variable caregiver execution. For families willing to invest in strong leadership oversight and to demand concrete protections around billing, Synergy offers a compelling mix of dedication and capability that translates into meaningful quality-of-life gains for a loved one at home. For those with a lower tolerance for billing ambiguity or for experiences with inconsistent on-site performance, exploring alternatives, and insisting on detailed, enforceable agreements, will likely yield a more predictable, stress-minimized path. The right choice aligns with the family’s priorities for care, cost transparency, and the level of hands-on coordination desired in daily living.

Transportation

• Journal Square PATH Station (0.1 miles)
• Grove Street PATH Station (1.4 miles)
• Hoboken Terminal (2 miles)
• NJT - Frank R. Lautenberg Secaucus Junction Station (2.2 miles)
• MTA Subway - Wall St (3.2 miles)
• MTA Subway - Brooklyn Bridge/City Hall/Chambers St (3.4 miles)
• MTA - 14 St Subway Station - Union Square (3.5 miles)

Pharmacies

• Walgreens (1 miles)
• Duane Reade (1.4 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2 miles)
• Duane Reade (3.3 miles)

Parks

• Van Vorst Park (1.3 miles)
• Nelson A. Rockefeller Park (2.7 miles)
• Pier 26 - Hudson River Park (2.8 miles)
• Battery Park City Esplanade (2.8 miles)
• Hudson River Park Trus (2.9 miles)
• Pier 45 (2.9 miles)
• Hudson River Park (2.9 miles)

Restaurants

• Surf City Bar (1.8 miles)
• Dominique Ansel Bakery (3.3 miles)
• Cookshop (3.3 miles)
• The Frying Pan (3.3 miles)
• Pier 17 (3.7 miles)
• Subway - 334 Grand St (4 miles)
• Daily Provisions (4.1 miles)

Cafes

• Black Stone Roasters (3.1 miles)
• Starbucks (3.2 miles)
• Matchaful (3.7 miles)
• Starbucks (4.4 miles)
• East One Coffee Roasters (4.9 miles)

Theaters

• Alamo Drafthouse Cinema Lower Manhattan (3.3 miles)
• AMC 34th Street 14 (4 miles)
• AMC Kips Bay 15 (4.7 miles)

Hospitals

• VA Medical Center (4.6 miles)
• Bellevue Hospital Center (4.7 miles)