140 Park Avenue, East Orange, NJ 07017
For more information about senior living options: (844) 490-3973
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Windsor Gardens of East Orange is an amazing place. The East Orange facility has a staff that is beyond attentive to residents and their families. The respect shown to residents is loving. Visitors are greeted with a smile and acknowledged upon entering. The facility is clean and the food looks good. The staff, including nurses and doctors, have gone above and beyond to support residents. The admissions staff are professional and courteous.
A reviewer described the staff as terrible and not very knowledgeable in healthcare, noting a health crisis occurred under their care. A reviewer claimed management does not pay emergency-service bills and warned about power outages during storms. A reviewer alleged a lack of patient privacy and violations of HIPAA laws. A vendor criticized the newly appointed regional activities director as a disaster and a poor fit for Windsor Gardens. The facility was described as dirty with rude staff, and not recommended. Daily resident hygiene allegedly was not performed, with a CNA failing to clean before assisting. Belongings reportedly went missing or were replaced with unmatching items during the stay. Staff did not inform the family promptly during a relative's respiratory distress.The reviews about Windsor Gardens of East Orange present a complex, often contradictory portrait of a facility that can feel like two different places at once. On one hand, there are voices of genuine gratitude and hopeful spirituality, praising staff who seem to care deeply about residents and their families. On the other hand, a chorus of serious criticisms highlights gaps in care, safety, privacy, and basic daily needs. Taken together, the comments sketch a setting where warmth and hospitality can coexist with frustration, fear, and perceived neglect.
Several writers describe Windsor Gardens as a place that feels welcoming and supportive, especially during difficult times. One admirer praises the facility for its ability to keep a positive, grateful outlook, noting prayers and a perception-driven belief in healing as a partner to medicine. They commend the staff across departments for being attentive to a loved one's needs and for greeting visitors with smiles and genuine acknowledgment. This sentiment is echoed by a family member who calls the East Orange location "an amazing place," insisting that nearly everyone - from maintenance and the front desk to administration, social work, nursing, and medical staff - has gone beyond the call of duty to help. The sense of a nurturing, respectful atmosphere is palpable in these accounts, with gratitude expressed for the care and the spiritual dimension that some providers seem to integrate into daily routines.
Yet, a number of reviews raise red flags that cannot be ignored. A recurring theme centers on management and organizational issues, including claims that "management doesn't pay their bills for emergency services" and warnings about electric outages during storms, which point to concerns about infrastructure and financial decision-making. Other criticisms focus on patient privacy and transparency, with a reviewer alleging that staff would not be fully honest about a loved one's diagnosis and plan of care, and another recounting a distressing delay in recognizing a health crisis that culminated in a serious outcome at a trauma hospital. Taken together, these comments underscore fears about communication, accountability, and timely intervention.
Within the facility, some reviews detail a more granular set of problems that families notice in daily life. A vendor's account paints a sharp contrast to the more glowing testimonials, accusing a recently appointed regional activities director of professional misconduct and alleging that this leadership change undermined the functioning of recreation and activity programs that had previously benefited residents. The critique extends to concerns about budgets and how they influence programming, raising questions about the long-term impact on residents' social and cognitive engagement. While the vendor stresses their long-standing relationship with Windsor Gardens and the value of integrating spiritual elements into activities, the tension around leadership changes and resource allocation remains a salient point of contention.
Other accounts center on the day-to-day care and the handling of residents' personal needs. A family member describes a troubling situation where clothing and a blanket belonging to a loved one vanished from the room, replaced by inferior garments; the same individual notes significant weight loss and persistent thirst, suggesting possible unmet nutritional or hydration needs. Hygiene and grooming are flagged as well, with complaints that daily cleanliness routines were not consistently followed and that a CNA may have neglected basic steps - such as washing a resident's face or brushing teeth before meals. The implication is that even when the facility otherwise appears clean and orderly, core aspects of daily personal care can fall through the cracks.
Several reviews also address security, privacy, and the overall environment for both residents and staff. A busier, more urban site is described as lacking adequate security measures, signaling concerns about the safety of people and personal property within the facility. In one account, the unit's wound care and ventilator/trach capabilities are praised as solid and reassurance-inspiring, yet the surrounding environment - especially in terms of staff protection and resident security - feels untenable to the reviewer who would not want a loved one placed in such an atmosphere. These observations highlight a tension between clinical competence in specialized areas and broader safeguards that contribute to residents' sense of safety and dignity.
The most poignant moments in these narratives are personal losses: the impression that a patient's needs were not promptly recognized or communicated to family, resulting in distressing consequences. Several reviewers recount that calls were not made promptly or that crucial information about deteriorating conditions was delayed, with one harrowing claim that a father "wasn't called" during respiratory distress and that an ambulance wasn't summoned until it was too late. Elsewhere, a family member describes the emotional strain of balancing work and visitation with a loved one's care, suggesting that infrequent visits could diminish the quality of care or lead to lapses in attention simply due to limited presence at the facility.
Taken as a whole, Windsor Gardens of East Orange emerges as a place of genuine kindness and spiritual support for many residents and families, tempered by serious concerns about consistency, communication, and everyday care. The breadth of experiences - ranging from heartfelt gratitude to alarming allegations - suggests that prospective visitors and families should proceed with careful diligence: tour the facility in person, ask pointed questions about daily hygiene and nutrition, verify how emergencies are handled and communicated, review security measures, and seek clear assurances about how leadership and budgets affect resident programming. In this complex landscape, the facility's potential to provide compassionate, respectful care coexists with real questions about its capacity to deliver reliable, comprehensive services at every level.
215 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newark International (5 miles away) LaGuardia (17 miles away) John F Kennedy International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsor Gardens Care Center in East Orange, NJ offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can receive haircuts and other salon services. Residents can enjoy their favorite TV shows as each room is equipped with cable or satellite TV. Community-operated transportation is available for residents who need assistance getting around town.
For those looking to stay connected, there is a computer center with Wi-Fi/high-speed internet access. The dining room provides restaurant-style dining where residents can enjoy delicious meals prepared by the staff. The fitness room is perfect for staying active and maintaining a healthy lifestyle.
The fully furnished rooms offer privacy with private bathrooms and housekeeping services to keep everything clean and organized. Residents also have access to a gaming room, small library, and outdoor space for relaxation. Telephone services are provided for easy communication with loved ones.
Windsor Gardens Care Center aims to provide comprehensive care services for its residents. There is a 24-hour call system in place to ensure immediate assistance if needed. Trained staff members are available around the clock to provide supervision and assistance with activities of daily living such as bathing, dressing, and transfers.
Dietary needs are taken into consideration at Windsor Gardens Care Center, with special dietary restrictions accommodated such as diabetes diets. Meals are prepared and served on-site, taking into account individual preferences and needs. Medication management is also provided to ensure proper administration of medications.
The community also places emphasis on mental wellness with their mental wellness program, designed to support residents' emotional well-being. Transportation arrangements are made for non-medical purposes as well as doctor's appointments.
Residents at Windsor Gardens Care Center can enjoy various activities offered by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to cater to individual needs and preferences.
Conveniently located, there are several cafes, parks, pharmacies, physicians, restaurants, transportation options and places of worship nearby to cater to residents' personal needs. Windsor Gardens Care Center strives to provide a comfortable and engaging assisted living community for its residents.
Windsor Gardens Care Center is located at 140 Park Avenue, East Orange, NJ 07017 in Essex County, New Jersey
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