Cumberland Manor

Pros

• The DON is friendly, funny, and kind.
• The staff are professional, friendly, and on point.
• The administrator Josh is responsive and addresses concerns satisfactorily.
• The therapy is excellent and the therapy team is top-notch.
• The nurses and aides are kind and caring; Rosy is wonderful.
• The facility is clean, bright, and feels like home.
• The food is great and accommodating to dietary needs.
• The environment is family-friendly and supportive.
• Top-notch nursing and rehab care.
• The staff and administrators go above and beyond to support residents and families.
• The dining and activity areas are bright and bustling with activities.
• The overall atmosphere creates a home-away-from-home experience.

Cons

• Not enough staff, with the food not good at all, half cooked, and the place dirty.
• Do not send your loved ones here; the facility does not know how to accommodate a patient with a PICC line or drain, with multiple line/drain replacements in a short period.
• Patient care is lacking, as no one checked on the uncle for 4 hours and staff do not communicate with families.
• This place is HORRIBLE; it smells like poop and urine when you walk in, the staff allegedly work for free, and it needs to be under investigation.
• The reviewer felt blocked from having good people around them, implying a lack of social support or privacy.
• Privacy is insufficient for residents, even with double beds, suggesting a need for more personal space.

Review

A steady thread running through many reviews is a deeply positive impression of the care environment, led by a compassionate leadership team and delivered by a dedicated staff. Visitors repeatedly highlight the DON, Jessica, noting she's friendly, funny, and genuinely caring, and they describe the overall culture as warm and family-oriented. The sense that this facility can be a home away from home comes up again and again, with families reporting that the place feels welcoming, clean, and well organized from the moment they arrive. The consistent message is that the leadership and the frontline teammates work together with a patient- and family-centered mindset.

Several reviewers point to strong administrative leadership as a key driver of the positive experiences. Josh, identified as the Administrator, is praised for addressing concerns promptly and for creating an environment where issues are handled satisfactorily. Families emphasize that administrative staff are approachable and proactive, and that contact with leadership is more than perfunctory - there's a visible commitment to making things right when problems arise. This perception of responsive management helps build trust among families during what can be a stressful transition into rehab or long-term care.

Therapy and clinical services emerge as standout features. The rehabilitation team is repeatedly described as top-notch, with formal praise for physical therapy, occupational therapy, and speech therapy. Reviewers frequently note that therapists are skilled, attentive, and patient, guiding patients through challenging regimens with encouragement and clear communication. The care delivered by nurses and aides is similarly lauded for its kindness and attentiveness, with particular staff members highlighted by name for their positive impact - an aide who helps with early morning routines or a therapy crew that makes difficult work feel manageable. The overall tone is that therapy is effective, well-coordinated, and person-centered, contributing significantly to successful recoveries.

The facility's environment is consistently described as clean, well-kept, and comfortable. Commenters mention abundant natural light, open and high-ceilinged common areas, and a layout that supports socialization while still feeling peaceful. Food is frequently praised as well-prepared and flavorful, with several reviewers noting dietary accommodations are respected and that meals contribute to a sense of normalcy and care. In short, many families feel that the physical space and the daily living experience - meals, activities, and housekeeping - mirror the comfort and routine of a well-managed home setting rather than a clinical institution.

Privacy and family communication surface as important themes, with a mix of perspectives. Some reviewers feel there could be more privacy for residents, particularly in spaces with double beds, and there's an acknowledgment that more attention to private moments would be welcome. There are also comments about family communication and the need for consistent, timely updates; however, several reviews emphasize that staff across departments - nursing, therapy, social work, reception - are accessible and willing to engage with families, answer questions, and involve them in care planning. One family even notes that every department, from custodial to administration, participates in keeping the family informed, underscoring a culture of open communication when it's most needed.

Not every review is entirely glowing, and a few provide more cautionary notes. Some readers describe experiences with limited staffing, less favorable food quality, or facility conditions that did not meet their expectations. One strongly negative review condemns the environment as poorly maintained with odors and alleges negligence, while another highlights serious concerns about handling invasive lines like PICC lines and drains. These perspectives serve as a reminder that experiences can vary by location, season, and individual circumstances, and they underscore the importance of prospective residents and families visiting, asking direct questions, and observing the daily rhythms of care before making a decision.

Taken together, the body of feedback paints a picture of a facility that, for many families, delivers compassionate, capable rehab and long-term care with a strong, people-first ethos. The DON and administrative leadership are frequently cited as trustworthy, the therapy and nursing teams are praised for expertise and kindness, and the environment is described as clean, welcoming, and conducive to recovery. While there are valid concerns raised by some about privacy, staffing, and occasional quality gaps, the prevailing sentiment across numerous reviews is one of gratitude and confidence in recommending the place to others who are seeking high-quality rehab and care for their loved ones. For families evaluating options, the message is clear: engage with the staff, ask about privacy measures and medication routines, and consider the overall culture of care - because many patients and families report that the experience here has been, on balance, deeply positive and meaningful.

Physicians

• Dr Scott Fishman's Office (1.8 miles)
• Complete Care (2.1 miles)
• Cohanzick Orthopedics (2.7 miles)
• Iqbal & Khan Surgical Associates Pa (2.9 miles)
• Dr. Jack M. Shields, MD (2.9 miles)
• Dr Steven L. Rodis, MD (3.4 miles)
• Shiloh medical (3.4 miles)

Pharmacies

• Rite Aid (1.9 miles)
• Rite Aid (4.5 miles)
• Walmart Pharmacy (4.8 miles)
• Health First Pharmacy (11.9 miles)
• Walgreens (12 miles)
• CVS Pharmacy (12 miles)
• Rite Aid (12 miles)

Restaurants

• McDonald's (1.9 miles)
• Green Olive Restaurant (2 miles)
• Wendy's (2 miles)
• Terrigno's Bakery (3.2 miles)
• McDonald's (4.4 miles)
• Golden Pigeon (4.8 miles)
• Subway (4.8 miles)

Places of Worship

• Bethel Baptist Church (4.5 miles)
• Newlife Church (11.7 miles)
• Higher Places Ministry (13 miles)

Parks

• Parvin State Park (9.8 miles)
• South Vineland Park (12.5 miles)

Hospitals

• SJH Cardiopulminary (11.2 miles)
• Luciano Bispo, MD - Premier Women's Health of South Jersey (11.3 miles)
• DaVita Vineland At Home (14.2 miles)

Cafes

• Starbucks (12.1 miles)
• Starbucks (12.4 miles)