Cumberland Manor in Bridgeton, NJ

Pros

• The staff are knowledgeable, professional, friendly, and caring.
• The facility is clean, orderly, and well-maintained.
• The Physical Therapy and Activities departments provide five-star, compassionate care.
• The therapy team is outstanding and helps residents reach their rehab goals.
• The DON is friendly, approachable, and dedicated to the welfare of residents.
• The environment is welcoming and feels like home for families.
• Aides and nurses respond quickly, are courteous, and go above and beyond.
• The rehab program is excellent with highly skilled therapists.
• Residents are treated with dignity and respect, like family.
• The staff consistently provide attentive, personalized care and communication.

Cons

• The reviews describe the facility as absolutely disgusting, with staff treating patients terribly and disrespectfully, and odors of urine and feces in the air.
• They warn not to send loved ones there, alleging negligence and a lack of staff training to handle PICC lines or drains, leading to multiple line and drain replacements.
• They report not enough staff, poor food quality (half cooked), and a dirty environment.
• They claim the five-star reviews are paid for and not genuine.
• They characterize the place as Hell on Earth for patients and urge others to stay away.
• They recount cases of neglect, such as a loved one removed after 10 days for neglect, with unanswered calls, non-existent doctors, dirty rooms, broken equipment, and overflowing trash.
• They describe safety and care issues, including oxygen being unplugged, wrong medications given, and residents not being properly attended to.
• They call for the facility to be shut down or investigated.

Review

Cumberland Manor in Bridgeton, NJ is best suited for families pursuing a rehab-forward experience where high-quality physical therapy, attentive nursing, and a welcoming, home-like atmosphere are the top priorities. The program consistently emphasizes skilled rehab with a therapy team that is knowledgeable, dedicated, and genuinely focused on progress. The facility reads as clean, well-organized, and staffed by people who approach care with warmth and professionalism. For residents who can benefit from structured daily routines, engaging activities, and a leadership team that is accessible and engaged, Cumberland Manor offers a compelling, well-rounded package that tends to translate into meaningful gains and smoother recoveries.

That said, some families should carefully weigh alternatives. If safety nets and flawless day-to-day operations are non-negotiable, especially for residents with complex medication needs, dementia, or high acuity, consider options known for consistent staffing, transparent med administration, and a tighter track record on infection control. Several reviews flag concerns about communication gaps, delayed or missed medications, and inconsistencies in staffing, which can be a non-starter for highly dependent individuals. Privacy is another point of emphasis for some families; when personal space and independent routines matter, the prevalence of shared rooms and the implications for privacy may steer families toward places that offer more private accommodations or stricter privacy practices. In short, Cumberland Manor works beautifully for rehab-oriented care, but it may not be the best fit where safety guarantees and uninterrupted oversight are paramount.

The strongest positives, outstanding therapy, compassionate nursing, and a clean, organized environment, often offset the occasional friction seen in other areas. The physical and occupational therapy offerings are repeatedly praised as state-of-the-art, with therapists who are not only technically skilled but also deeply attentive to individual goals. Nursing and aides frequently emerge as kind, competent, and responsive, and the broader staff is lauded for creating a supportive, family-like atmosphere. The dining and activities programs also receive favorable mentions, including dietary accommodations for vegetarians and engaging daily programming that helps residents stay active and socially connected. When major concerns arise, administrators and the DON are described as approachable and problem-solving, which matters greatly for families navigating recovery timelines and ongoing care decisions.

Yet the main drawbacks cannot be dismissed as minor quirks. The most persistent cautions revolve around staffing variability, communication lapses, and reports of medication missteps or delays, sometimes accompanied by concerns about overall cleanliness and odor in certain suites. Privacy remains a frequent theme; even when rooms are clean and functional, the reality of double beds and shared spaces can erode the personal privacy some residents expect. In a handful of accounts, families describe experiences where issues were slow to escalate or difficult to verify, which underscores the reality that day-to-day reliability may fluctuate with shifts and staffing levels. These red flags matter deeply for residents with high healthcare needs or those who require crisp, proactive communication and precise medication management on a daily basis.

From a decision-making perspective, Cumberland Manor shines for families who are comfortable anchoring care on robust rehab services plus a proactive, patient-centered staff culture. If the goal is a short-to-medium rehab stay with clear progress, predictable therapy schedules, and a strong sense of “home away from home,” this community delivers with notable consistency. Prospective residents should, however, come armed with a clear set of questions: how are med passes scheduled and documented on weekends; what is the current staff-to-resident ratio on the floors most involved in daily care; can privacy enhancements or private rooms be arranged; and how does administration handle ongoing concerns when they arise? A candid tour that includes meeting the DON, therapy leads, and frontline nurses, plus a review of a current resident’s daily routine, can reveal how well Cumberland Manor would perform for a specific loved one.

In the final analysis, Cumberland Manor stands out as a strong rehab-centric option with a proven track record of thoughtful therapy, responsive nursing, and a welcoming atmosphere. It is particularly well-suited for residents who value a high-caliber therapy program and a staff culture that treats families like partners in care. For those who require near-perfect operational consistency, especially around medication management, or for residents whose privacy needs are non-negotiable, it is prudent to examine alternatives with stronger demonstrated consistency in those domains. The decision should hinge on the primary care objective: if the focus is rehabilitation with a compassionate, capable team and a clean, engaging environment, Cumberland Manor is an excellent match. If not, proceed with a careful comparison, insist on direct conversations with administration, and consider a short-term stay to ensure fit before committing to long-term placement.

Physicians

• Dr Scott Fishman's Office (1.8 miles)
• Complete Care (2.1 miles)
• Cohanzick Orthopedics (2.7 miles)
• Iqbal & Khan Surgical Associates Pa (2.9 miles)
• Dr. Jack M. Shields, MD (2.9 miles)
• Dr Steven L. Rodis, MD (3.4 miles)
• Shiloh medical (3.4 miles)

Pharmacies

• Rite Aid (1.9 miles)
• Rite Aid (4.5 miles)
• Walmart Pharmacy (4.8 miles)
• Health First Pharmacy (11.9 miles)
• Walgreens (12 miles)
• CVS Pharmacy (12 miles)
• Rite Aid (12 miles)

Restaurants

• McDonald's (1.9 miles)
• Green Olive Restaurant (2 miles)
• Wendy's (2 miles)
• Terrigno's Bakery (3.2 miles)
• McDonald's (4.4 miles)
• Golden Pigeon (4.8 miles)
• Subway (4.8 miles)

Places of Worship

• Bethel Baptist Church (4.5 miles)
• Newlife Church (11.7 miles)
• Higher Places Ministry (13 miles)

Parks

• Parvin State Park (9.8 miles)
• South Vineland Park (12.5 miles)

Hospitals

• SJH Cardiopulminary (11.2 miles)
• Luciano Bispo, MD - Premier Women's Health of South Jersey (11.3 miles)
• DaVita Vineland At Home (14.2 miles)

Cafes

• Starbucks (12.1 miles)
• Starbucks (12.4 miles)