5617 Alta Drive, Las Vegas, NV 89107
For more information about senior living options: (844) 490-3973
There are two very strong and very different impressions about this care facility, each reflecting a distinct experience. On one hand, many people sing its praises, noting a recent upgrade in leadership that has brought a sense of order, warmth, and genuine care to daily life for residents. On the other hand, one account raises a stark warning, asserting severe mistreatment and motive driven solely by money. Taken together, these perspectives paint a complex picture of a place that matters deeply to families, with outcomes that seem to depend on moment-to-moment experiences and perhaps even on when a person visits or who is providing care on a given day.
The most glowing remarks center around recently installed management that has made a noticeable difference. Reviewers describe a facility that feels organized, responsive, and committed to going above and beyond for residents. They highlight the quality of care as excellent, suggesting that staff are attentive and capable. The atmosphere is described as a place where the needs of residents are anticipated rather than just met, and where the level of professional care stands out as a meaningful improvement. Even aspects as everyday as meal times contribute to the overall impression, with comments about food cooking that frequently fills the air with appealing aromas and hints at meals prepared with care by thoughtful staff.
Food, in particular, becomes a recurring positive note. The kitchen staff are praised not only for providing sustenance but for creating an inviting dining environment. The aroma of meals is mentioned as a comforting marker of goodness happening in the building, signaling that the facility treats food as more than mere fuel. This sense of hospitality - people who take pride in cooking for residents - helps reinforce the impression that the day-to-day life of residents is valued and well tended. It's not simply about meeting basic needs; it's about cultivating a warm, home-like atmosphere where meals feel like a purposeful part of a daily routine.
Another consistently favorable point is the personal touch residents receive, especially from specific caregivers who become central figures in the lives of their charges. One caregiver, named Mo, is singled out as someone who is "treated like family" within the facility, suggesting a level of warmth and trust that many families seek when entrusting their loved one to others. Reviewers describe the staff as patient and considerate in assisting with daily activities, underscoring a quiet, calm environment that feels safe and respectful. The overall setting - quiet, clean, and well maintained - contributes to the sense that this is more than a facility; for some, it is a second home for their loved ones.
The exterior presentation also plays a role in the favorable impression. Several remarks note that from the street the building is noticeable and easy to spot, a small but meaningful detail for families who rely on accessible, straightforward arrangements when visiting or arranging care. The description of the place as a "small gem" reinforces the idea that this is not a large, impersonal institution but a more intimate place where staff can know residents well and respond to individual needs with care and familiarity.
Yet, not all feedback aligns with the glowing portrait. There is a profoundly negative account that challenges everything implied by the other comments. In stark contrast, this reviewer accuses the facility of abusing the elderly and warns others not to trust their loved ones to the people who run the place. The language is emphatic and urgent, underscoring a belief that the facility's alleged mistreatment is not isolated but systemic. The reviewer emphasizes a lack of safety and well-being for residents, presenting the claim as a direct threat to anyone considering placing a family member there.
Compounding the concern is a clear accusation about motive. The same reviewer argues that the facility is driven by money rather than the welfare of residents, a charge that strikes at the core of trust families place in care providers. The intensity of the language - expressing a strong distrust and urging others to avoid the facility - reflects a deep fear about potential harm and exploitation. It stands in direct opposition to the positive experiences described by other reviewers and raises questions about consistency, oversight, and accountability.
Taken together, these divergent perspectives illustrate how experiences in care settings can vary dramatically. For some families, the facility represents a model of improved management, compassionate staff, and a comforting home-like environment where a loved one can thrive. For others, the same place evokes fear and concern about safety, prioritization of profit, and danger for vulnerable residents. This divergence underscores the importance of firsthand, ongoing engagement with any care facility: visiting in person, meeting the caregivers, observing daily routines, asking about safety protocols and caregiver ratios, and seeking out multiple viewpoints from other families and residents.
For anyone considering this facility, the messages suggest a prudent path forward. Do not rely on impressions from a single source. Arrange multiple visits, speak directly with administrators and caregivers, and request to observe mealtimes, activities, and personal care routines. Checking with regulatory bodies, requesting performance records, and talking with current residents or their families can provide a more complete picture. In the end, the true measure will be whether the care aligns with the specific needs and values of your loved one, and whether the environment consistently supports safety, dignity, and quality of life over time.
Upland Residential Care in Las Vegas, NV offers a comfortable and convenient assisted living community for seniors. Our fully furnished apartments provide a cozy and home-like atmosphere for our residents. The dining room is spacious and provides delicious meals that can accommodate special dietary restrictions.
At Upland Residential Care, our goal is to ensure the well-being of our residents. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also offer diabetes diet management and medication management to help residents maintain their health.
Residents can enjoy a variety of amenities and services at our community. Our outdoor space provides a peaceful environment for relaxation and leisure activities. Wi-Fi/high-speed internet connectivity is available throughout the community, allowing residents to stay connected with friends and family. Housekeeping services are provided to ensure a clean and tidy living environment.
We also offer move-in coordination services to assist new residents in transitioning smoothly into their new home. Scheduled daily activities provide opportunities for social interaction and engagement.
Located in Las Vegas, NV, Upland Residential Care is conveniently situated near various amenities. There are numerous cafes, pharmacies, physicians, restaurants, transportation options, and hospitals nearby for easy access to essential services.
At Upland Residential Care, we strive to create an inclusive community where residents can live comfortably while receiving the care they need in a supportive environment.
Upland Residential Care is located at 5617 Alta Drive, Las Vegas, NV 89107 in Clark County, Nevada
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