Silver Hills Health Care Center

Pros

• A family member reported a good experience at Silver Hills Health Care Center, noting that the staff has been nice and accommodating during their visits.
• The father of a reviewer mentioned that the food served at the facility is very good and enjoyable.
• Another reviewer appreciated the clean and well-maintained landscaping around the facility, contributing to a pleasant overall appearance.
• The lobby of Silver Hills was described as updated and inviting by an observer, enhancing the initial impression of the facility.

Cons

• The facility is described as subpar, with instances of vomit and diarrhea left unattended in common areas.
• Residents experience bug infestations in their rooms that the staff neglects to address.
• Physical therapy staff intimidate patients and attempt to unjustly terminate Medicare coverage.
• Communication with staff is nearly impossible, leading to frustration for family members trying to get information about loved ones.
• Staff are reported as incompetent, rude, and overwhelmed, providing only minimal care.
• Rooms are in disrepair, with old furnishings and unsanitary conditions.
• Patients are served cold food regularly and lack proper utensils during meals.
• There is a disregard for patient safety, as beds lack rails and alarms, increasing fall risks.
• Infection control measures are inadequate, with patients being placed in shared rooms without proper quarantine protocols.
• Overall care appears driven by profit over patient well-being, resulting in a lack of urgency in treatment and rehabilitation progress.

Review

Silver Hills Health Care Center has received a barrage of negative reviews from families and patients who have experienced what they describe as subpar care in the facility. Many accounts speak to the cleanliness and general maintenance issues prevalent within the center, indicating that environmental standards are far from acceptable. One review mentioned discovering vomit and diarrhea on the main walkway during a visit, highlighting a troubling lack of attention to basic sanitary conditions. This sentiment is echoed by multiple reviewers reporting vermin infestations, with one even mentioning roaches in their loved one's room—a serious concern for any health care facility.

The complaints extend beyond hygiene to the treatment provided by staff members. Numerous family members shared experiences of feeling unheard and neglected when attempting to get information about their loved ones’ care. A daughter expressed frustration over being unable to contact her mother’s case manager despite repeated attempts, including dealing with full voicemails that hindered communication altogether. Others noted difficulties in receiving responses from nursing staff regarding changes in medical conditions or necessary updates, often receiving incorrect information when they did manage to connect with someone.

Reports regarding the quality of medical care at Silver Hills paint a disheartening picture as well. Several reviews point out inadequate physical therapy—an essential component for rehab patients—stating that sessions are either not conducted or significantly delayed, sometimes taking over an hour for staff to respond to patient needs. Moreover, some patients felt intimidated by physical therapy nurses instead of being supported during recovery—a critical aspect of rehabilitation that must foster encouragement rather than fear.

In addition to poor therapeutic support, reviewers voiced concerns regarding medication management and dietary provisions within the facility. Instances were cited where patients were left in soiled diapers for extended periods—conditions deemed unacceptable by many—and food was described frequently as cold or unappetizing. Some patients even reportedly received inappropriate meals considering their medical conditions, such as a leftover chili dog served to someone suffering from diarrhea.

While criticisms overwhelmingly dominate feedback about Silver Hills, there are isolated positive remarks worth noting; one review described satisfactory experiences related to overall staffing interactions and appreciation for the facility's exterior aesthetics. However, these sentiments appear vastly outnumbered by those expressing deep dissatisfaction with management's focus on profit over patient welfare—which several reviewers firmly believe undermines both treatment quality and patient dignity.

The collective opinions gathered reveal systemic issues within Silver Hills Health Care Center that concern both current residents and their families—a troubling reality considering the vulnerability of those seeking rehabilitation services due to severe health challenges such as invasive surgeries or chronic illness recovery. The overwhelming consensus urges potential residents or their families looking into placement options elsewhere; they recommend avoiding this facility unless significant improvements are made concerning patient care standards, staffing efficiency, cleanliness protocols, and overall management practices dedicated genuinely towards patient health rather than institutional profits.

Hospitals

• Mountain View Hospital-Labor and Delivery (0.8 miles)
• PAM Rehabilitation Hostpital of Centennial Hills (3.8 miles)
• Cheyenne Care Center (8.4 miles)

Physicians

• MountainView Hospital (0.8 miles)
• Las Vegas Radiology (1.3 miles)
• Nevada Spine Clinic (1.4 miles)
• Tottori Allergy (1.9 miles)
• Center For Sight (2.1 miles)
• Nevada Orthopedic & Spine Center (3.1 miles)
• Longford Medical Building (3.1 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Smith's Food & Drug (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• Chick-Fil-A (2.1 miles)
• Rampart Casino (3.7 miles)
• Addison's Lounge (3.7 miles)
• Chick-Fil-A (4.8 miles)
• Wendy's (5.4 miles)
• Taco Bell (5.6 miles)
• McDonald's (5.6 miles)

Cafes

• Starbucks (3.7 miles)
• Dutch Bros Coffee (6.9 miles)
• Starbucks (8 miles)
• Starbucks (8.5 miles)
• The LINQ Hotel & Casino (8.8 miles)

Theaters

• Regal Red Rock 4DX & IMAX (6.3 miles)

Transportation

• Las Vegas Monorail - Sahara Station (8.1 miles)
• Las Vegas Monorail - Harrah's/Quad Station (8.8 miles)