Plaza Regency in Las Vegas, NV

Pros

• Marquis is described as the best place for their loved ones.
• The staff, including CNAs, nurses, and respiratory therapists, are praised as the best.
• Residents are treated with the utmost respect and dignity.
• The facility is wonderful, clean, and well maintained.
• The nursing staff is fantastic and the rehab teams are beyond amazing.
• The meals are good and the food service is well-regarded.
• Administration and social services are helpful, communicative, and supportive.
• Many reviewers would strongly recommend Marquis to others.

Cons

• The patient waited over five hours for pain medications and felt the staff didn't care.
• The reviewer called the rehab facility the worst place ever and warned others not to go.
• They alleged negligent care that left their husband unable to walk and with a large wound requiring ongoing care.
• They claimed a staff member beat their grandfather and advised reporting the incident.
• The facility was described as understaffed, especially at night, with nurses rarely at the desk and unmet needs.
• The meals were described as terrible.

Review

Marquis Plaza Regency in Las Vegas is best suited for families seeking aggressive post-acute rehabilitation with a strong emphasis on restoring independence. The community earns its keep through a committed care team that includes skilled nursing staff, CNAs, and a capable therapy department, all supported by active social work and discharge planning. Residents who prize cleanliness, a welcoming environment, and clear lines of communication with family members will likely feel treated with respect and included in the recovery process. When the goal is to get back on one's feet and return home, Marquis Plaza Regency delivers the kind of hands-on, team-driven care that makes that objective plausible.

Those who should consider alternatives are those who cannot tolerate inconsistency in core needs. A recurring theme in the reviews is variability in response times and medication management, particularly at night or during busy shifts. Several accounts cite long waits for pain medication or attention after the call button is pressed, which can derail recovery efforts. Additional concerns center on cost transparency once insurance coverage ends, and a few reports alleging neglect or serious lapses in supervision. For families prioritizing near-perfect reliability in med administration, fast call-bell responses, and an unbroken safety net, other options may offer more consistent performance.

The strongest positives at Marquis Plaza Regency - exceptional staff engagement, robust rehabilitation services, and a clean, well-maintained facility - often translate into tangible recovery gains. The therapy teams are repeatedly praised for their patience, persistence, and skilled instruction;Occupational and Physical Therapy are described as "beyond amazing," with individualized progress that helps residents regain function. Cleanliness and food quality surface as dependable strengths, contributing to a comfortable rehab milieu where residents feel valued. Communication with families is frequently highlighted as a notable asset, with social workers and case managers guiding discharge planning and updating relatives on progress and insurance matters. These factors collectively tilt the balance toward recovery when not overshadowed by staffing bottlenecks or billing uncertainties.

Yet the downsides are not trivial. Several reviews point to episodes of understaffing, particularly at night, which can result in delayed assistance and less-than-ideal attention to wounds or complications. There are stories of delayed pain relief and gaps in routine care, and a minority describe more troubling incidents of neglect or miscommunication about care plans. A subset of reviews also flags financial transparency problems - unexpected daily rates when insurance coverage expires - and calls for better upfront communication about cost implications. Taken together, these concerns underscore a real risk that the strongest clinical care could be undermined by gaps in management, staffing stability, and financial clarity.

Given the mix, the decision to place a loved one at Marquis Plaza Regency hinges on weighing rehab quality against reliability and transparency. For families prioritizing measurable progress toward returning home, with a team that generally supports dignity, respect, and active involvement in the recovery journey, Marquis Plaza Regency can be a very good choice. Prospective residents should, however, verify staffing patterns across shifts, request recent staffing maps, and observe a shift change in person to gauge responsiveness. Direct conversations with the DON and administrative leadership, plus a clear review of the person's care plan, will reveal whether the known strengths can be relied upon to offset the noted risks.

In practical terms, families considering Marquis Plaza Regency should approach the process with a focused, due-diligence mindset. Schedule a multi-shift tour, meet the therapy leads, and ask to review a sample care plan, medication administration protocol, and the facility's escalation procedures for urgent needs. Confirm what happens when insurance coverage ends, including the exact daily rate and what services are included or excluded. Request to speak with current residents' family loci about call-light response times and wound-care practices. If the priority is a rehabilitative path with strong clinical oversight and a culture of respect, Marquis Plaza Regency is a sound, credible option - yet it warrants careful scrutiny of staffing reliability and cost transparency before committing.

This part of Las Vegas, Nevada, offers a convenient and diverse range of amenities for seniors considering the area for living. There are several pharmacies within a short distance, ensuring easy access to medication and healthcare needs. In terms of medical care, there are reputable physicians and hospitals nearby, including MountainView Hospital and Nevada Spine Clinic. Additionally, there are various dining options available, from fast-food chains like Chick-Fil-A to upscale lounges like Addison's Lounge. For entertainment, residents can explore the nearby Rampart Casino or enjoy a show at Regal Red Rock 4DX & IMAX theater. With cafes like Starbucks and Dutch Bros Coffee also in the vicinity, seniors will have plenty of options for socializing and relaxation. Overall, this part of Las Vegas offers a well-rounded and vibrant community for senior living.

Pharmacies

• Smith's Food & Drug (0.8 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Albertsons Pharmacy (2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)

Physicians

• MountainView Hospital (1.2 miles)
• Nevada Spine Clinic (1.4 miles)
• Center For Sight (1.5 miles)
• Las Vegas Radiology (1.9 miles)
• Nevada Orthopedic & Spine Center (3 miles)
• Longford Medical Building (3 miles)
• Tottori Allergy (3.7 miles)

Hospitals

• Mountain View Hospital-Labor and Delivery (1.2 miles)
• PAM Rehabilitation Hostpital of Centennial Hills (5 miles)
• Cheyenne Care Center (6.7 miles)

Restaurants

• Chick-Fil-A (1.7 miles)
• Wendy's (3.7 miles)
• Addison's Lounge (4.5 miles)
• Rampart Casino (4.5 miles)
• The Phoenix Bar & Lounge (5.3 miles)
• Chick-Fil-A (5.3 miles)
• Fremont Street Experience (5.6 miles)

Cafes

• Starbucks (5.4 miles)
• Dutch Bros Coffee (5.5 miles)
• Starbucks (6.6 miles)
• Starbucks (7.1 miles)
• The LINQ Hotel & Casino (7.5 miles)

Transportation

• Las Vegas Monorail - Sahara Station (6.5 miles)
• Las Vegas Monorail - Harrah's/Quad Station (7.5 miles)

Theaters

• Regal Red Rock 4DX & IMAX (7.3 miles)

Places of Worship

• Iglesia Ni Cristo (7.4 miles)