Advanced Health Care Of Summerlin
Save2860 North Tenaya Way, Las Vegas, NV 89128
For more information about senior living options: (844) 490-3973
A family's experience with Advanced Healthcare of Summerlin unfolds as a mix of gratitude for excellent therapy and nursing care, complicated frustrations with care coordination, and serious concerns about administrative communication. One narrative centers on a father who endured septic shock, his hospital course, and the challenging transition to home health services. He stabilized after initial treatment, was relocated to Advanced Healthcare of Summerlin, and after discharge on 08/22/25 still required IV antibiotics through 08/28/25 and a drainage bag in his gallbladder. The expectation was that a Home Health Nurse would come to his home to manage the IV antibiotics, and someone would help set up the home infusion. Case manager Debbie assured the family that everything would be in place, with nurses arriving on 08/23/25, a Saturday. However, by 11 a.m. no one had appeared, and the first dose of the at-home antibiotics was missed. Telephone calls to the facility yielded no immediate responses, and with weekends in play, the family found themselves in a standoff: Debbie, the on-call nurses, and their on-call managers eventually conveyed that the home health facility had informed Debbie on 08/21/25 that they would not accept the patient due to the insurance not being accepted, and that the nurse who was supposed to assist could not come because of insurance issues. With the weekend wasted, the family faced a delay that stretched into the following week. By 08/25/25, attempts to coordinate through Jennifer, the DON, and Debbie continued, but as of 09/09/25 the home health nurse had still not been arranged, leaving the patient with a drainage bag and no home nurse to monitor it. The family's repeated messages to Debbie and Jennifer went unanswered, amplifying concerns about continuity of care and timely support after a hospital-to-healthcare facility transition.
Beyond this difficult personal case, the reviews paint a broader portrait of Advanced Healthcare of Summerlin that includes many glowing testimonials about therapy, nursing, and the personal warmth of several staff members. The 48-day stay for a loved one highlighted exceptional gains and standout individuals in physical therapy and occupational therapy. James, Leanne, and Cathryn are singled out for their ability to push hard in rehabilitation while tailoring care to the patient's evolving needs. The therapy team is repeatedly described as thorough, demanding, and deeply involved in helping patients regain mobility and function. In the same vein, the nursing care team - especially the CNAs - received high praise for their friendliness, attentiveness, and willingness to go the extra mile. Maria, Mercedes, and Teresa are named as particularly caring CNAs who consistently returned with a smile, making patients feel safer and more valued during their stay.
Within the nursing staff, Felicia and Kiki are repeatedly cited as knowledgeable, friendly, and dependable RNs, with Vincent described as a patient-centered charge nurse who could answer questions and provide guidance when families were navigating a complex recovery. The team's supportive nature extended beyond clinical care to relational reassurance; Debbie, described as integral to the admission process, and Kelly, praised as a tour guide who helped families understand the facility and made a strong impression during initial visits. The overall tone of these narratives is one of gratitude for dedicated professionals who made the stay not only medically successful but also emotionally comforting for patients and their families. The reviewer's vivid fondness for the staff reflects a belief that the facility can be trusted when the right people are in place.
The reviews do not only celebrate success stories; they also include candid, sometimes pointed, critiques of the hospital's internal operations and the lived reality of care staffing. A separate account describes an incident where someone arrived at the facility on Monday afternoon with the expectation of care, only to encounter long waits and inadequate assistance once the patient was on the unit - sitting for extended periods in their own feces, with a wound on the big toe causing significant pain. The account emphasizes a perceived shortage of staff, delays from CNAs, and repeated explanations that staff must prioritize others, sometimes leading to prolonged discomfort for individual patients. The writer also references frustrations with menu choices and food quality, noting a lack of alignment between patient needs and meal offerings, and comments that reflect a broader concern about staffing levels and the time required to deliver basic care.
Another thread in the reviews concentrates on experiences with wound care and pain management, with specific memories of attentive wound care nurses Hanika and Alix delivering careful, gentle care. The same set of experiences notes good food, including shrimp scampi, and emphasizes therapy's role in helping someone regain the ability to walk, reinforcing the perception that the facility houses a robust and effective therapy department. Yet even within these positive sentiments, the writer acknowledges the reality of occasional gaps in service, which can be jarring against the backdrop of the facility's otherwise commendable rehabilitative work.
A separate set of concerns raises questions about the facility's culture and everyday operations. One reviewer expresses a strong disapproval toward the nursing staff, rating their experience with zero stars for the nursing department. Alongside this pointed critique, there are concerns about language use in the facility - specifically, the frequent use of Tagalog in front of families and in common areas. The reviewer describes this as unprofessional or uncomfortable unless it is strictly necessary for translation, suggesting a need for more mindful communication. Additional concerns focus on visibility and accessibility: many staff members not wearing identification badges, the Director of Nursing and her team often staying behind closed doors, and the perception that the staff's lunch breaks sometimes coincide, making timely assistance harder to obtain. Taken together, these concerns suggest a call for improved communication, greater openness, and more consistent staff availability during shifts.
Taken as a whole, the reviews depict Advanced Healthcare of Summerlin as a place of two competing realities: on one hand, a center where therapy teams and many nursing staff deliver compassionate, expert, and life-changing care that helps patients reclaim mobility, independence, and dignity; on the other hand, a setting where administrative coordination, scheduling reliability, and staffing stability can fall short, leaving families frustrated and patients at times underserved, particularly during transitions from hospital to home or in times of high demand. Several reviewers explicitly acknowledge the facility's strengths - the dedicated therapists, the skillful wound care nurses, the warmth of certain CNAs, and the overall sense of patient improvement. At the same time, others urge improvements in how cases are coordinated, how information is communicated, and how staff visibility and independence are managed to ensure timely assistance for all patients and their families. The feedback culminates in a balanced view: Advanced Healthcare of Summerlin is capable of delivering outstanding rehabilitative and nursing care, but it must address systemic gaps in home health coordination, administrative responsiveness, transparent communication, and staff availability to truly meet the needs of every patient it serves.
Advanced Health Care of Summerlin is an exceptional assisted living community located in Las Vegas, NV. Our residents enjoy a wide range of amenities and care services that promote a comfortable and fulfilling lifestyle.
Our community offers fully furnished apartments with the option of cable or satellite TV, ensuring that our residents have access to their favorite shows and entertainment. Each apartment also has a kitchenette for those who prefer to prepare their own meals. Additionally, housekeeping services are provided to ensure that our residents' living spaces are always clean and tidy.
Outdoor space is available for our residents to enjoy nature and fresh air, while restaurant-style dining offers delicious and nutritious meals prepared by our skilled culinary team. Our small library provides opportunities for intellectual stimulation and relaxation.
We understand the importance of connectivity in today's world, which is why we offer Wi-Fi/high-speed internet access throughout the community. Residents can stay connected with loved ones near and far.
At Advanced Health Care of Summerlin, our dedicated staff provides 24-hour supervision to ensure the safety and well-being of our residents. We assist with activities of daily living such as bathing, dressing, and transfers. For those with diabetes or special dietary restrictions, we offer specialized meal plans to meet their unique needs.
Medication management is another crucial service we provide to ensure that all medications are taken correctly and on time. Our mental wellness program promotes emotional well-being through various activities and therapies.
Residents can participate in resident-run activities as well as scheduled daily activities designed to engage them physically, mentally, and socially. We strive to create a vibrant community where friendships are formed and memories are made.
With cafes, pharmacies, physicians, restaurants, and hospitals nearby, our residents have easy access to essential services whenever needed.
Advanced Health Care of Summerlin is dedicated to providing high-quality care in a supportive environment. Contact us today to schedule a tour or learn more about how our community can meet your unique needs.
Advanced Health Care Of Summerlin is located at 2860 North Tenaya Way, Las Vegas, NV 89128 in Clark County, Nevada
Advanced Health Care Of Summerlin on seniors.fyi includes 7 photos including images showing interior, windows, bedroom, exercise equipment, architecture, trees, fitness, gym, and more.
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