Many residents describe the staff as kind, responsive, and professional.
Across the reviews, residents and families repeatedly say the people on site are friendly, respectful, and helpful with day-to-day needs around visits. Several comments call out providers and front-desk staff as taking time, addressing concerns, and making appointments go smoothly. A number of reviewers also mention feeling comfortable being seen there and trusting the care they receive.
caveat6 reviews mention this
Waits and appointment follow-through
Some residents report long waits and frustrating appointment follow-through.
While a few reviewers say wait times are reasonable, multiple others describe major delays and difficulties getting seen as scheduled. Complaints include very long waits even when the office seems empty, limited availability, and cases where missed appointments led to weeks-long gaps. There are also concerns about communication and scheduling reliability, including trouble reaching someone by phone.
caveat5 reviews mention this
Medication and refill handling
Medication refills and prescription processing are a recurring concern in reviews.
Several reviewers describe problems getting prescriptions filled or delivered on time, including delays with specific medications. Others report that messages to the care team were not relayed properly, or that prescriptions were not sent to the pharmacy. A separate complaint mentions incorrect dosing for an extended period, tied to follow-through on medication adjustments.
common3 reviews mention this
Affordability and sliding scale
Some residents value affordability support, including sliding-scale options.
A few reviews highlight help for people with limited means, including mention of sliding-scale appointments and feeling supported when uninsured. One reviewer also frames the clinic as affordable health care and points to assistance offered. On the other hand, there is at least one complaint about paying for something described as consultation-related, so itβs worth clarifying costs upfront.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
2 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
McCarran International (6 miles away)
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
CVS Pharmacy (0.8 miles)
Walgreens (1.3 miles)
Walgreens (1.3 miles)
Walgreens (1.9 miles)
CVS Pharmacy (2.2 miles)
Walmart Pharmacy (2.2 miles)
CVS Pharmacy (2.4 miles)
Physicians
Southwest Medical Rancho Urgent Care (0.8 miles)
Sunrise Hospital and Medical Center (3.1 miles)
Digestive Disease Specialists (3.7 miles)
Comprehensive Cancer Centers of Nevada (4.3 miles)
Longford Medical Building (5 miles)
Nevada Orthopedic & Spine Center (5.1 miles)
Nevada Spine Clinic (5.1 miles)
Restaurants
Wendy's (1 miles)
Fremont Street Experience (1.2 miles)
The Marketplace (2.1 miles)
McDonald's (2.4 miles)
The Phoenix Bar & Lounge (2.6 miles)
Peppermill Inn (2.6 miles)
Tacos El Gordo (2.7 miles)
Transportation
Las Vegas Monorail - Sahara Station (2.1 miles)
Las Vegas Monorail - Harrah's/Quad Station (3.6 miles)
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