220 Shadow Lane, Las Vegas, NV 89106
For more information about senior living options: (844) 490-3973
The staff are described as very friendly and helpful. Providers take time with patients and listen, offering thorough assessments. Dr. Mae Guerrero is regarded as a caring and excellent physician. The Nurse Practitioner and other clinicians are praised for thorough checks and patient-focused care. The clinic is seen as a convenient one-stop shop for doctor visits, blood work, and women's exams. The front office and call center are commended for friendly, professional service. The organization is recognized for supporting uninsured patients and being mindful of their struggles. Some patients view FirstMed as life-saving and having a significant positive impact.
The wait times are extremely long despite an almost empty waiting room. The office makes getting and staying properly medicated unnecessarily difficult. Assistant staff consistently fail to relay messages to the doctor. Availability is limited, and missing an appointment leads to waits of over a month. They fail to send prescriptions to the pharmacy and do not respond to pharmacy messages. Four months passed without proper dosage adjustments, leaving the patient on the wrong dose. A pap smear visit was billed as free but required a $75 consultation payment. The phone system hangs up when called, making it impossible to reach staff.The collection of patient voices about First Med reveals a clinic that can feel life-saving and caring to some, while frustrating and risky to others. Across the stories, there are repeated threads: warm, friendly front-end staff and providers who genuinely listen when things go right, paired with a web of administrative glitches that undermine care and leave patients feeling tangled in the system. Some patients credit the clinic with saving lives, offering compassionate advocacy, and providing a welcoming, clean environment. Others describe a pattern of missed communications, delayed prescriptions, difficult scheduling, and a phone system that hangs up just when a patient needs help the most. Taken together, the impression is of a place where the human touch often shines, but the operational machinery struggles to keep up.
Access and scheduling stand out as a major area of tension. Several reviews note that telehealth appointments are common, and for some patients this works well and feels efficient. Yet many others report chronic delays: even with an apparently quiet waiting room, they've waited 30 to 50 minutes to be seen. Availability is described as limited, and missing an appointment frequently leads to long backlogs - sometimes more than a month before the next opportunity to see a clinician. There are stories of months elapsing between visits, as if the system struggles to automate or coordinate the calendar in a reliable way. For people who depend on regular check-ins, especially when medications need adjustment, these gaps can be not just inconvenient but medically consequential.
Medication management and prescription workflows emerge as another sore point. A common complaint is that prescriptions are not sent to the pharmacy in a timely manner, or messages asking for refills don't reach the prescribing clinician. In one troubling episode, a patient described being on an incorrect dosage for four months because requests to adjust medication were not acted on, despite repeated calls and messages. The problem isn't limited to a single medication or doctor; there are mentions of extended-release formulations and the dangers of altering dosages without proper oversight. Some patients report that they end up managing or double-checking notes themselves, hoping that someone in the office will catch what isn't being communicated. The friction around prescriptions, refills, and test results creates a sense that essential elements of care are not reliably flowing from the clinic to the patient's pharmacy or care plan.
Within the providers' walls, experiences diverge dramatically. Several patients highlight positively impactful clinicians - particularly Dr. Mae Guerrero, who is repeatedly described as kind, thorough, and an effective advocate for healing. A patient even characterizes Dr. Guerrero as "the BEST" and notes that she is genuinely invested in the patient's health, going beyond cursory checks to ensure real engagement. Other doctors, such as Dr. Fairmmond, are described as competent, and there are stories of nurses and nurse practitioners who take time with patients, listen carefully, and perform a thorough set of checks during visits - especially when evaluating complex health needs or managing uninsured patients through sliding-scale programs. In contrast, there are also sharp criticisms of individual staff members, including a frustration directed at a specific assistant who allegedly failed to relay messages or to send necessary documentation. A therapist, Monique Cox, is named in one account as having provided poor support in eating disorder and marriage counseling, underscoring that the care experience can hinge on the interpersonal chemistry and competence of specific therapists or office staff.
The human element - friendliness, empathy, and visible care - appears repeatedly as a counterbalance to operational failings. Some reviewers emphasize how they were treated kindly, how the front desk staff are pleasant and the office feels clean and welcoming, or how a medical team made a significant positive difference during harsh moments in their lives. There are even heartfelt notes about the broader impact of the clinic, with mentions of people who feel the clinic has been a lifeline for uninsured patients and those needing low-cost care. In this light, First Med can feel like a lifeline and a beacon of possibility, especially for patients facing financial or access barriers.
There are also costly misadventures that leave patients wary. A notable example involves a pap smear encounter where a patient was asked to pay for a consultation that was billed as free, the implication being that miscommunication could cost patients money and trust. There are reports of the phone system repeatedly failing - "hanging up" at critical moments - and patients describing the experience as if the institution is not always reachable when they need it most. A recurring theme is the sense that, even when staff are supportive, the systems for scheduling, communicating, and coordinating care do not always keep up with patients' needs, creating a frustrating cycle of delays, confusion, and risk.
Despite the friction, there is a call for accountability and a desire for improvements that resonate with many reviewers. Some patients express willingness to stay and work through the problems because of the genuine care they've experienced, while others express determined resolve to leave the practice for a place with more reliable communication and medication management. The variety of experiences - ranging from "miracle" care to "stay away" - reflects a clinic trying to balance a mission-driven, inclusive approach with the operational challenges of managing telehealth, prescription workflows, and appointment logistics in a crowded healthcare landscape. In the end, the path forward seems to hinge on tightening the automation of scheduling, ensuring timely relay of messages and prescriptions, and preserving the genuine kindness and clinical attentiveness that many patients say makes First Med worth staying with, even as they push for better consistency and safety.
2 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McCarran International (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mediflex Home Care is an assisted living community located in Las Vegas, NV. Our community offers a range of amenities to ensure our residents' comfort and convenience.
The dining room provides a welcoming space for residents to enjoy their meals while socializing with friends and neighbors. Each unit is fully furnished, allowing residents to easily settle into their new home. The community also features a beautiful garden where residents can relax and enjoy the outdoors.
Our dedicated housekeeping services help maintain a clean and organized living environment for our residents. In addition, our move-in coordination service ensures a smooth transition for those joining our community.
Outdoor spaces are available for residents to enjoy fresh air and engage in outdoor activities. Residents can stay connected with family and friends through telephone and Wi-Fi/high-speed internet services.
We provide comprehensive care services tailored to meet each resident's individual needs. This includes assistance with daily activities such as bathing, dressing, and transfers. We also offer support for those who require diabetes diets or have special dietary restrictions. Our staff assists with meal preparation and service, ensuring that residents receive nutritious meals.
Medication management is provided to ensure the proper administration of medications. Scheduled daily activities are available for residents to participate in, fostering socialization and engagement within the community.
Our location offers convenient access to various amenities nearby. With 6 cafes, 30 pharmacies, 4 physicians, 39 restaurants, 3 transportation options, 1 place of worship, and 1 hospital nearby, residents have easy access to essential services and recreational opportunities.
At Mediflex Home Care in Las Vegas, NV, we strive to create a comfortable and supportive environment where our residents can thrive and enjoy their retirement years.
Mediflex Home Care is located at 220 Shadow Lane, Las Vegas, NV 89106 in Clark County, Nevada
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