Brookestone Acres
Save4715 38Th Street, Columbus, NE 68601
For more information about senior living options: (844) 490-3973
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The staff at Brookestone were kind and compassionate, making the stay comfortable. Brookstone is an exceptional facility with excellent therapy and a warm, welcoming atmosphere. The facility is very clean and welcoming, and concerns are addressed promptly by administration. Brookestone Acres is an excellent senior care facility with staff who are passionate about their work. The staff are caring, kind, and love the residents, with every department aiming to brighten each day. Brookstone Acres embraces residents as extended family and treats everyone with dignity and respect. The environment is inviting with many smiling, friendly faces. Nurses and CNAs are caring and competent, making residents feel at home.
The staff are described as lazy and providing minimal care, failing to look after residents like the father. The facility is called horrible, with a resident wearing the same clothes for three days, never showered or shaved, and medications not properly administered. Administration and the Director of Nursing are accused of ignoring concerns and only offering cosmetic improvements after being pressed. The care staff are said to be poorly trained overall, with only a few good nurses/CNAs. The administration is labeled awful and untrustworthy, with ongoing concerns about the quality of care. The facility is portrayed as prioritizing revenue over residents' welfare and dignity. The Director of Nursing is alleged to have used a CNA for her own needs and to have kicked a resident out, forcing the family to find another placement. Restrooms in resident rooms are reported as dirty and snacks are not provided, despite high costs. There are claims that the facility even uses police to intervene with families, indicating a controlling environment. A family describes a resident's condition worsening (fluid overload, bruising, shortness of breath) and feels they were misled about what happened. Overall, the reviews state they would not recommend the facility.Brookestone Acres/Brookstone Acres presents itself in reviews as a facility of contrasts: many families and staff members speak warmly of the environment, the people, and the care culture, while others recount troubling experiences that raise serious questions about consistency, safety, and accountability.
On the plus side, a number of respondents praise the facility as a warm, welcoming, and aesthetically pleasing place where kindness and compassion shine through in the daily care. Reviewers emphasize that staff are generally friendly and caring, with many describing the atmosphere as family-like. Several accounts highlight excellent therapy and a strong emphasis on quality of life. The facility is repeatedly described as clean, neat, and well-kept, with residents and families noting that the environment feels homey and comfortable. The dining experience is occasionally singled out as a positive aspect, with comments about good food and a sense of being well cared for. One reviewer even says, "Brookstone Acres embraces their residents as their extended family. Everyone is treated with the utmost dignity and respect," echoing the facility's stated mission of dignity in life. Residents and families frequently mention engaging activities, inclusive programs, and staff who attempt to stay responsive to individual needs. In several instances, concerns were addressed quickly after speaking with leadership, and families reported that administration and the Director of Nursing (DON) were able to resolve issues and restore communication.
Other voices contribute to a narrative of pride and purpose among the staff. Some reviews are explicit about the level of dedication among caregivers, with statements such as, "I am proud to have been a nurse here since 2015, promoting Quality of Life for our long and short term residents." People describe the staff as passionate about what they do, with a sense that the place operates as a caring family where residents and their families feel valued. There are also comments from families who felt reassured by the facility's philosophy and by leadership that prioritizes care, creating peace of mind for loved ones during and after hospitalization.
Yet the picture is far from uniform. A significant thread in the feedback is concern about inconsistent experiences, particularly around communication and care quality. Some families report initial hiccups in nursing communication during rehab, followed by improvement after raising concerns with the DON and administration. Others, however, recount serious failures in care that they found indefensible. Specific accusations include neglectful patterns such as not changing clothes for days, missing showers or shaves, and not ensuring medications were administered. There are alarming narratives about wounds or injuries not being clearly explained or investigated, and about a lack of transparency around what happened when problems occurred. One family describes a situation where a patient's significant medical issues developed and were not adequately communicated to the family, culminating in a hospital transfer for comfort care days later. These accounts paint a troubling contrast to the facility's broader praise.
Administrative issues are a recurring theme. Some reviewers depict the administration as responsive and proactive, praising how concerns were addressed and how the leadership contributed to a positive turn in care. Others characterize the administration as a barrier to quality care, describing it as unprofessional, mismanaged, or out of touch with residents' needs. There are explicit criticisms of the leadership being AWFUL, of an overall decline in the facility's prior reputation, and of plans or decisions that felt more focused on metrics than on residents' well-being. In one particularly scathing account, a reviewer alleges serious misconduct by the director of nursing, including claims that a patient was conditioned to leave the facility for staffing reasons and that families were not fully informed about care decisions. Such statements contribute to a perception of an administration that can be either highly engaged or deeply disconnected from frontline care, depending on which family is telling the story.
Financial and logistical concerns also appear in the reviews. Several comments note that the facility is pricey, with some critics arguing that high costs are not matched by consistently superior care. Other reviewers fault the facility for understaffing in practice, even if the facility claims to have ample CNAs and nurses. Additional complaints touch on practical aspects of resident life - restrooms that aren't maintained to expected standards in some rooms, a sense that snacks or small comforts were curtailed, and a perception that resident needs can be overlooked in favor of administrative convenience. The tension between cost, perceived value, and actual day-to-day care is a recurring undercurrent in the less favorable reviews.
Two highly contrasting experiences stand out in one of the more provocative comments: the claim that the facility has, at times, used heavy-handed or coercive measures (described as "they take it upon themselves to send cops to your home if you don't go or call into work"), and the opposite claim that the same place can be a source of safe harbor and dignity for families who find a good match between staff, therapy, and environment. This juxtaposition underscores the central takeaway: Brookestone Acres/Brookstone Acres can be an extremely stabilizing, dignified, and supportive setting for some residents and their families, but it can also become a source of fear, mistrust, and frustration for others if communication breaks down, if care gaps appear, or if administrative practices feel misaligned with residents' needs.
Overall, the facility emerges as a place with substantial strengths and clear opportunities for improvement. Positive testimonials frequently emphasize a warm culture, compassionate staff, meaningful therapy, and a home-like atmosphere that provides peace of mind to families. Negative reviews call attention to lapses in care, inconsistent communication, and concerns about administration and oversight. For families considering Brookestone Acres/Brookstone Acres, the message is to look beyond the brochure and visit with a critical eye: talk directly to staff and leadership, observe how therapy and daily routines are actually carried out, assess how quickly concerns are addressed, and consider the financial aspects in light of your loved one's specific needs. The facility's core promise of dignity in life resonates powerfully in the favorable accounts, while the more troubling stories serve as a caution about ensuring robust oversight and clear, transparent communication to sustain that promise in every resident's daily experience.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brookestone Acres in Columbus, NE is a premier assisted living community that offers a wide range of amenities and care services to support the needs of its residents. With a focus on providing a comfortable and enjoyable living experience, this community offers various amenities such as a beauty salon, cable or satellite TV, gaming room, fully furnished accommodations, and outdoor space for residents to relax and enjoy nature.
Residents can also take advantage of the community-operated transportation services to easily access local destinations including doctors' appointments, nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. The on-site computer center with Wi-Fi/high-speed internet ensures residents can stay connected with their loved ones and keep up with technology.
In terms of care services, Brookestone Acres offers 24-hour call system and supervision to ensure round-the-clock assistance. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. The community also caters to special dietary restrictions including diabetes diet and offers meal preparation and service for added convenience.
To promote mental wellness among residents, Brookestone Acres provides a mental wellness program along with scheduled daily activities and fitness programs. Residents can also participate in resident-run activities or join planned day trips organized by the community. Concierge services are available to assist residents with any additional needs they may have.
Overall, Brookestone Acres is committed to creating an inclusive and vibrant environment where seniors can thrive and enjoy their golden years while receiving personalized care tailored to their individual needs.
Brookestone Acres is located at 4715 38Th Street, Columbus, NE 68601 in Polk County, Nebraska
Brookestone Acres on seniors.fyi includes 5 photos including images showing interior, lobby, decor, waiting area, bedroom, windows, chandelier, seating area, and more.
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Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
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Interior
Decor
Building
Seating Area
Lobby
