Immanuel Skilled Care Center

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  • Interior

    A cozy living room with a stone fireplace, armchairs, and warm lighting.

  • Decor

    A well-appointed restaurant dining area featuring wooden furniture and elegant lighting.

  • Building

    A scenic view of a well-lit hotel building under a cloudy evening sky.

  • Architecture

    A well-lit building entrance with a stone facade during twilight.

  • Bedroom

    A cozy bedroom with a single bed, armchair, and decorated window.

  • Patio

    A modern residential building with a landscaped patio featuring outdoor seating and tables on a sunny day.

Immanuel Skilled Care Center

185 Crestline Avenue, Kalispell, MT 59901

For more information about senior living options: (844) 490-3973

2.9 from 15 reviews
5 stars
7
4 stars
0
3 stars
0
2 stars
0
1 stars
8

Continuing Care Retirement Community (CCRC) Skilled Nursing Facility

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    Overall Review of Immanuel Skilled Care Center

    Pros

    • pro The sales and marketing staff provided informative correspondence and tours through Immanuel Living, and the receptionists, dining staff, and Todd in the fitness center were welcoming and helpful.
    • pro The community is phenomenal with amazing and caring staff.
    • pro Immanuel Lutheran Communities has caring staff and a friendly atmosphere.
    • pro The buildings are beautifully renovated and newly expanded.
    • pro Buffalo Hill Terrace has great food and there is a lot happening.

    Cons

    • pro The facility demonstrates complete neglect of patients and failed to provide essential care, such as insulin for a diabetic resident.
    • pro Nurses are said to not care for their patients, making the care feel like a facade.
    • pro The place is described as a disgrace and worthy of investigation.
    • pro There is a chronic lack of communication, with family notifications ignored and messages not returned.
    • pro Management is terrible, with understaffing endangering patients and a lack of accountability for underperforming workers.
    • pro The facility is overpriced for the quality of care and is often locked down, limiting access and experience.

    Review

    A mosaic of experiences emerges from the comments about these Immanuel-affiliated communities, ranging from heartbreaking neglect to moments of warm reception, with a drumbeat of concern running through many accounts. Several reviewers paint a stark picture of medical oversight that left loved ones vulnerable: alongside claims of pneumonia and respiratory distress, there are specific accusations that diabetes management was neglected - insulin not being given as prescribed - and that fractures accumulated while a patient was in care. One person describes a situation where, by the time their loved one reached the hospital, the person already had pneumonia, diabetic ketoacidosis, respiratory distress, and more fractures than before, framing it as an outright disgrace and an indictment of the care being provided. The undercurrent of these stories is a belief that timely, attentive treatment and proper monitoring were not delivered, with the implied consequence of serious harm and preventable suffering.

    Another thread centers on the experience of a family member who was once optimistic about placement but ultimately felt betrayed by the caregiving environment. A grandmother's stay of a little over six months is recalled with anger and frustration: the nurses are accused of not caring about patients, the facility is described as a fa?ade, and the recommendation is blunt - if you love your family, you should look elsewhere. This sentiment underscores a broader trust issue: when families witness what they interpret as indifference or neglect, it erodes confidence in the facility and leaves lasting hurt.

    Contrasting those strongly negative experiences are several positive notes about some aspects of Immanuel Living's operations. One reviewer, RGrossman, thanks the sales and marketing staff - specifically Ashley and Michial - for informative tours and correspondence, and praises the receptionists, dining staff, and a staff member in the fitness center (Todd) for their welcoming and helpful demeanor. The reviewer emphasizes that, although they are not yet a resident, they feel encouraged by the hospitality they encountered and express a potential future residency, suggesting that not all interactions are marred by the same concerns. This glimpse of warmth and professionalism stands in tension with the more troubling accounts, illustrating that experiences can be uneven across departments and individuals.

    A particularly troubling set of allegations involves the treatment of a minor. A reviewer describes a disturbing situation in which a man visiting was making inappropriate, sexual comments toward a 15-year-old resident, and the staff response was allegedly dismissive or insufficiently protective - naming a nurse (Shelly) whose reply was, in the reviewer's words, "oh well," and who seemed to shift blame onto the child. The reviewer, who is the uncle's power of attorney, also claims that changes to the uncle's medications were not followed by timely communication, and that family calls were ignored. The author explicitly condemns Shelly, calls for the facility to be investigated, and asserts that the staff's lack of notification and perceived judgmental attitudes toward a minor reflect a broader pattern they describe as unacceptable and harmful.

    Other narratives echo a sense that the facility is often inaccessible or unresponsive. One reviewer describes moving from a first impression of a "top notch" facility to discovering that it is locked down much of the time, with terrible communication, overpriced care, and messages that are not returned. The complaint escalates to a practical frustration: a call to the facility for help or information goes unanswered for hours, despite the claim of 24-hour access. This persistent lack of reliable communication and the perception that needs go unmet when families reach out contributes to a larger sense of distrust and dissatisfaction.

    Another critical angle focuses on management and staffing dynamics. A family member with a relative employed at the facility claims that management fails to discipline or replace workers who do not perform their duties, and specifically cites a kitchen staff dispute about preparing pur?ed meals for memory ward patients who require them. The accusation extends to patient safety, alleging that under-staffing in the memory ward leads to avoidable hazards, including choking incidents. The reviewer explicitly labels this as endangering patients and calls for changes at the managerial level to ensure staff accountability and patient safety. Taken together, these concerns suggest systemic challenges in leadership, staffing, and patient care protocols.

    Despite the litany of complaints, there are still voices praising certain elements of the organization. A reviewer who identifies as an admirer notes a "phenomenal community" with "amazing and caring staff," and another emphasizes that the buildings are beautifully renovated and newly expanded, with Buffalo Hill Terrace offering good food and a busy, engaging atmosphere. There is a sense that, in some environments and moments, the staff's dedication and the facilities' improvements shine through, presenting a balanced picture amid the baying criticisms. At the same time, a recurring theme points back to disputes about management's treatment of workers, suggesting that the internal culture may differ markedly from the front-facing services that residents and visitors encounter.

    In sum, these reviews present a complex portrait of Immanuel-affiliated communities. On one hand, there are vivid, painful testimonies of neglect, miscommunication, and perceived safety lapses that have left families distressed, angry, and determined to seek accountability. Accusations range from lapses in routine medical care - such as insulin administration and timely reporting - to more severe claims of unsafe handling of vulnerable minors and insufficient responsiveness to urgent concerns. On the other hand, there are affirmations of warmth, hospitality, and well-maintained facilities that hint at a mitigated reality in which some staff, departments, and aspects of care do perform well. The overarching takeaway is a call for heightened vigilance, stronger communication, more consistent care practices, and a management culture that truly prioritizes patient safety, accountability, and transparent engagement with families. The experiences shared here encourage prospective families to investigate thoroughly, visit multiple times, and ask pointed questions about staffing, care protocols, and grievance processes before making a decision.

    Features

    Housing

    • 155 resident community capacity 155 resident community capacity

    Types of Care

    • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Glacier Park International (8 miles away) Glacier Park International (8 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Immanuel Skilled Care Center is a premier assisted living community located in Kalispell, Montana. This facility offers a wide range of services and amenities to ensure the comfort and well-being of its residents.

    The skilled nursing facility provides exceptional care for individuals who require assistance with daily activities and medical supervision. With a 24-hour call system and skilled staff available around the clock, residents can feel confident that their needs will be attended to promptly and efficiently.

    At Immanuel Skilled Care Center, residents are provided with a variety of amenities to enhance their quality of life. A beauty salon is available for those who want to indulge in some pampering, while cable or satellite TV ensures entertainment options are always at hand. Community-operated transportation is provided for outings and appointments, making it easy for residents to maintain an active lifestyle. The facility also boasts a computer center, gaming room, small library, fitness room, and wellness center to cater to various interests and hobbies.

    Dining at Immanuel Skilled Care Center is an enjoyable experience as well. The dining room offers restaurant-style meals prepared by professional chefs, accommodating special dietary restrictions such as diabetes diets. Residents can look forward to delicious meals served in an inviting atmosphere.

    Engaging activities are plentiful at this assisted living community. With concierge services available, residents can easily plan day trips or participate in resident-run activities on-site. Scheduled daily activities further contribute to a vibrant social environment where residents can connect with others and pursue their passions.

    For added convenience, Immanuel Skilled Care Center is conveniently located near several amenities within the surrounding area. Cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals are all easily accessible from the facility.

    With its commitment to providing comprehensive care services and ensuring a comfortable living environment for residents, Immanuel Skilled Care Center stands out as an excellent assisted living community choice in Kalispell, Montana.

    Nearby Places of Interest

    Physicians

    • Northwest Women's Health Care (0.1 miles)
    • Flathead Valley Oral & Maxillofacial Surgery (0.1 miles)
    • Northwest Family Medicine (0.1 miles)
    • Sunny View Pediatrics (0.2 miles)
    • Family Health Care PC (0.2 miles)
    • Lindsay Bret MD (0.2 miles)
    • Northwest Montana Surgical Associates (0.2 miles)

    Hospitals

    • Big Sky Family Medicine (0.2 miles)
    • Kalispell Regional Healthcare (0.3 miles)
    • Heritage Place (0.6 miles)
    • Dialysis Center (0.8 miles)
    • Kalispell Hospital (1.2 miles)

    Pharmacies

    • Medical Arts Pharmacy (0.3 miles)
    • The Clinical Pharmacy (0.3 miles)
    • Walgreens (0.7 miles)
    • Stoick Drug (0.8 miles)
    • Smith's Food & Drug (0.9 miles)
    • Good Neighbor Pharmacy (1.1 miles)
    • Big Sky IV Care (1.1 miles)

    Parks

    • Lawrence Park (0.5 miles)
    • Woodland Park (1.3 miles)
    • Courthouse Park (1.5 miles)
    • Begg Park (2.3 miles)
    • Lone Pine State Park (2.6 miles)
    • Flathead County Parks & Rec (3.1 miles)

    Restaurants

    • Space Pilates (0.7 miles)
    • Qdoba Mexican Eats (0.7 miles)
    • Wendy's (0.9 miles)
    • The House of S&M (1 miles)
    • The Desoto Grill (1 miles)
    • Hops Downtown Grill (1 miles)
    • Sykes Diner & Market (1.1 miles)

    Cafes

    • Starbucks (0.8 miles)
    • Starbucks (0.9 miles)
    • Panera Bread (1.4 miles)
    • Sable Coffee (1.9 miles)

    Places of Worship

    • Fresh Life Church (1.1 miles)
    • Faith Covenant Presbyterian Church (1.4 miles)
    • Victory Baptist Church (3.2 miles)

    Theaters

    • Signature Theatres (1.6 miles)

    Transportation

    • Glacier Park International Airport (FCA) (7.4 miles)
    • Glacier Jet Center (7.6 miles)
    • Enterprise Rent-A-Car (8.6 miles)

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