Avantara Of Billings

Pros

• The staff at Avantara Billings were described as easy to work with and well-meaning, indicating a positive attitude towards patient care.
• One reviewer noted that their father made remarkable progress in his recovery primarily because he liked the staff at Billings Health and Rehab.
• The facility was praised for being clean, bright, and hospitable by a family member visiting their loved one.
• Patients received necessary therapy for rehabilitation, contributing to their recovery and ability to manage health conditions like diabetes.
• Overall experiences with the staff at Billings Health and Rehab were extremely positive, highlighting satisfaction with the care received.

Cons

• Many staff members at Avantara are perceived as unskilled and poorly trained for rehabilitation needs.
• Equipment failures, such as non-functional beds, contributed to a painful experience for patients.
• There were significant communication issues regarding patient care and discharge procedures, leading to feelings of abandonment.
• The food served at the facility was consistently described as terrible and substandard.
• Cleanliness standards appeared to be neglected, with reports of dirty facilities and lack of room cleaning during stays.
• The facility suffered from chronic understaffing, resulting in delayed responses to patient needs and concerns.
• Management failed to address complaints effectively, leading to frustration among patients and their families.
• There was a general atmosphere of gloominess and lack of care investment within the facility's environment.
• Patients experienced dangerous situations due to inadequate support during transportation after medical events.
• Communication from management was perceived as dismissive, particularly following negative feedback from family members.

Review

The reviews of skilled rehabilitation facilities, particularly Avantara and Billings Health and Rehab, depict a stark contrast in patient experiences, emphasizing the importance of quality care and appropriate staffing. The first review concerning Avantara paints a troubling picture of what is described as more of a nursing home than an effective rehab facility. Though staff members are characterized as well-meaning, they reportedly lack the necessary skills and training to adequately address patients' rehab needs. This inadequacy becomes particularly evident when considering a patient's experience shortly after undergoing hip replacement surgery. Without proper attention to admission orders or individual care plans, the patient endured unnecessary discomfort due to equipment failures and the improper handling of their medical condition.

The issues began on arrival when the patient's bed malfunctioned multiple times, leading to distressing experiences with untrained aides raising and lowering the bed without warning. This situation was compounded by being placed into a wheelchair without sufficient leg support post-surgery, resulting in significant pain during transfers that were mishandled. Moreover, concerns about safety were exacerbated by staff members not wearing identification badges, creating an environment where identifying who was responsible for various aspects of care became confusing for both patients and family members alike.

Food quality emerged as another concern in Avantara’s reviews; initial meals were described as “awful slop,” though there seemed to be slight improvements before the final morning's meal reverted back to unappetizing standards—eggs that could be picked up with fingers and hard balls of cold oatmeal do little to promote recovery or uplift patient morale in a rehabilitation setting already fraught with challenges. In addition to these culinary disappointments, cleanliness appeared neglected; complaints about room conditions went largely unanswered throughout the patient’s week-long stay.

Perhaps one of the most alarming incidents reported involved post-operative care following an emergency room visit for suspected blood clots. The lack of communication from Avantara's staff regarding transportation back from the ER left this patient stranded without guidance or assistance—a situation that raised significant concerns about potential patient abandonment. The expectation that healthcare facilities should provide safe transitions back to their locations is fundamental yet seemingly bypassed in this instance due to inadequate internal procedures or oversight. Even after addressing these serious concerns with management through subsequent follow-ups, there seemed to be little proactive response until external pressures prompted action.

In stark contrast stands Billings Health and Rehab, which received more favorable feedback from family members who noted positive interactions between staff and their loved ones. While some expressed dissatisfaction with food quality—much like at Avantara—the overall sentiment leaned towards appreciation for a clean environment coupled with attentive staff who prioritized therapy needs essential for recovery amidst challenging circumstances like COVID-19 restrictions limiting access during visits.

Further reviews reveal consistent themes across facilities regarding staffing shortages impacting service delivery at both locations. Many patients reported feeling neglected due to delayed responses from aides when call lights were activated—waiting hours for assistance became commonplace during peak hours across several shifts at each establishment. Reporting shortcomings often resulted only in temporary changes rather than lasting resolutions aimed at improving overall standards within each facility.

Ultimately, these narratives reflect deep-seated systemic issues affecting skilled rehabilitation homes today—from inadequate training programs designed for caregivers tackling specialized needs post-operatively—to administrative failures regarding sufficient staffing levels required for delivering proper care effectively while meeting regulatory compliance benchmarks set forth by state health departments. As families navigate these difficult choices regarding skilled nursing services amidst medical crises involving loved ones needing extensive recuperative programs—having reliable information based on real-life experiences will ensure better-informed decisions moving forward into future placements within similar environments.

Restaurants

• McDonald's (0.3 miles)
• Hardee's (0.3 miles)
• Papa John's Pizza (0.4 miles)
• Chen's Sushi Asian Cuisine (0.4 miles)
• Chalet Market (0.4 miles)
• CJ's Bar & Grill (0.4 miles)
• Neon Pretzel (0.6 miles)

Pharmacies

• Albertsons Pharmacy (0.3 miles)
• Morgan Creek Compounding Pharmacy (0.5 miles)
• Morgan Creek Compounding Pharmacy (0.8 miles)
• Chemicals Lab - Research Chemicals for Sale - Buy Bath Salts Online - Pain Pills - Steroids (0.9 miles)
• Juro's Pharmacy Health & Wellness (1 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.3 miles)

Physicians

• Horizon Eye Care (0.3 miles)
• Billings Vision & Contact Lens Clinic (0.4 miles)
• St Vincent Occupational Health (0.5 miles)
• Walk In Care (0.5 miles)
• Diabetes Center (0.5 miles)
• Drs. McBride & Steiner Optometrists (0.9 miles)
• Vision Optical (1.1 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (1 miles)
• Black Dog Coffee House (1.1 miles)
• Moav Coffee House West End (1.6 miles)
• Bull Mountain Brew (1.8 miles)
• City Brew Coffee (2.4 miles)

Places of Worship

• Christian & Missionary Alliance Rocky Mountain Dist (0.6 miles)
• St Pius X Church (0.7 miles)
• Freedom Youth & Young Adults (1.4 miles)
• Emmanuel Baptist Church (2.5 miles)
• American Lutheran Church (2.7 miles)

Parks

• Rose park pool (1.1 miles)
• Terry Park (2 miles)

Hospitals

• SCL Health Research Institute (1.6 miles)

Transportation

• U-Haul Moving & Storage (1.9 miles)
• United Airlines (2.8 miles)
• Billings Airport (2.8 miles)
• Billings Logan International Airport (BIL) (2.9 miles)

Theaters

• AMC CLASSIC Shiloh 14 (2.5 miles)