Brooke Haven Healthcare
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1410 North Kentucky Avenue, West Plains, MO 65775
For more information about senior living options: (844) 490-3973
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The facility's staff are professional, helpful, and polite. The care provided is around the clock and of high quality. The food is good and well-presented. The facility is clean and pleasantly decorated. The staff are friendly, caring, and attentive, and the administration goes the extra mile for residents. The place feels like a home away from home with positive vibes. The staff are amazing and the building is nice. Brookhaven Health is described as a good choice for structured care for a family member.
The reviewer called it the absolute worst place to put a family member, alleging the DON gossiped and medicated the grandmother to make her more confused. They claimed the facility tried to have their grandmother deemed incapacitated and that the facility is against family involvement. They described the place as horrible, noting their father died of COVID while in the facility's care and that parents weren't bathed for weeks. They stated staff left a grandfather after a fall, failed to notify the family, and he was found the next morning covered in blood. They complained of a urine smell and food issues, saying the apple sauce was too watery. They criticized the administrator for not helping and for showing no interest in the grandfather's recovery. They called it the sorriest place in Howell County. They claimed the facility refused to reimburse their mother's credit after moving her out.The collection of remarks about this Brookhaven Health facility paints a portrait of a place that inspires intense loyalty in some families and deep alarm in others. On one end of the spectrum stand residents and relatives who describe the staff as kind, professional, and genuinely caring, and who see the facility as a dependable, clean, and well-run environment. On the other end are families who feel betrayed by management, alarmed by alleged mismanagement, and convinced that their loved ones were not treated with the dignity and safety they deserve. Taken together, the comments suggest a managed facility with a wide variance in lived experience.
Several reviews foreground a fundamental concern: that the facility's leadership should put residents first, and that when it feels otherwise, the entire operation can feel compromised. One account opens with a blunt moral judgment: "An establishment is only as good as the managements morals, The residents should come first and foremost!!" That sentiment is echoed in a particularly stark grievance in which a family member describes their grandmother's treatment as "the Absolute worst place to put your family member!" In this line of testimony, the DON (director of nursing) is accused of gossiping with different family members about what others have said, and the family alleges that the grandmother was given medications intended to "make her further confused and groggy." They even recount advice to pursue a legal determination of incapacitation for the grandmother, claiming that such actions reflect a facility that is "against ?family'" and that this raises serious doubts about how patients are cared for. The reviewer ends with a strong warning not to trust the facility: "Run!"
Yet the same property yields other, much warmer appreciations. A shorter but emphatic note simply states, "Nice place friendly people," suggesting a more pleasant first impression for some visitors. In a much more detailed positive narrative, a former patient who spent about three weeks in the south wing writes with heartfelt endorsement: "I would give them ten plus stars if I could, You could not ask for better care. 24/7." This reviewer emphasizes visible, around-the-clock attention from a full spectrum of staff - from housekeeping to assistants to nurses and doctors - framing it as especially commendable during a time when COVID concerns were still on people's minds. The writer notes the absence of unpleasant smells or cries for help, and praises the quality of the food and its presentation. The message is clear: for this individual, the experience was reassuring, professional, and consistently positive to the point of recommending the facility for future needs.
Another positive testament focuses on the facility's cleanliness and staff demeanor. Descriptions such as "Clean facility staff is professional helpful and polite" reflect a belief that Brookhaven Health maintains a high standard of environment and conduct. One reviewer, who asserts that their own senses (eyes, ears, nose) affirm the facility's quality, goes so far as to say they would recommend Brookhaven Health to others seeking structured care for a family member, even adding personal assurances about trust in the staff's judgments. A specific sign-off from a reviewer named Akim Hassan Lettner reiterates confidence in the place, noting the dad's positive impression of the food and staff and portraying Brookhaven Health as a trustworthy option for future needs.
Not all stories are crisp or clearly positive, however. A note that begins with "My mom is in this nursing home and my niece is in here too" sits alongside others that skew negative, including a powerful anecdote about a family's parents sharing a room and experiencing neglect: "My father would have bathroom accidents and the staff would give my mother, who was there recovering from hip surgery, towels to clean up the bathroom floor herself." The same review claims that the parents were not bathed for weeks and only received showers after begging, with a devastating consequence: "My father died of covid while in their care." The family laments that even after moving the mother out, they faced ongoing issues with reimbursement, indicating frustration not only with care but with financial handling.
There are also more granular criticisms. One reviewer complains about the quality control of simple meals, noting that "Apple sauce is too watery." More severe allegations surface in a separate account that someone found "horrific!" and recounts a night in which a grandfather fell and, allegedly, was left undiscovered until the next day, found with serious injuries. The reviewer states the administrator did nothing to address the incident or the recovery, casting doubt on accountability at the top levels. Other remarks swing between praise for the staff's warmth and professionalism - phrases like "Very professional and kind caring setting," "Caring staff and amazing Administrator!" - and jabs about shortages and corporate oversight: "They are doing all they can. Ve6short handed. I blame this on the company that owns it."
Across these voices, a consistent thread emerges: Brookhaven Health is not a monolith. For some families, the facility represents a well-run, clean, and compassionate place where staff go "the extra mile" to ensure residents are safe, nourished, and comfortable. Testimonies speak of "great care and good nurses," "friendly and clean" surroundings, and administrators who deliver "the extra mile for his staff." In these accounts, visitors leave with confidence, often citing the homey, well-decorated environment and the sense that the staff's expertise translates into meaningful improvement and daily well-being for residents. A few reviewers even describe the facility as a "home away from home," with "nothing but good vibes" and a belief that their loved ones are genuinely happy in the care provided.
At the same time, a substantial portion of the remarks voice deep concern about management, accountability, and patient welfare. The strongest warnings - rooted in personal tragedy or near-tragic experiences - call into question whether the facility is doing enough to protect vulnerable residents or to coordinate with families when problems arise. Complaints about patient dignity, timely bathing, and medical decisions paint a picture of a place where experiences vary widely by circumstance and perhaps by who is overseeing care on a given day. The mixed reviews suggest that Brookhaven Health's quality may depend heavily on staffing levels, leadership decisions, and the particular caregivers assigned to a resident.
In sum, the reviews present Brookhaven Health as a facility capable of providing high-quality care, warmth, and cleanliness in many instances, while also revealing alarming allegations of neglect, mismanagement, and family-strained communications in others. For families seeking placement, this mosaic of testimonials underscores the importance of direct, ongoing engagement with the administration, careful monitoring of care routines, and open dialogue about medications, personal hygiene, and safety. The ultimate takeaway is that experiences range from consistently positive to deeply troubling, and prospective residents and their loved ones should weigh both spectrums carefully when considering this facility.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brooke Haven Healthcare in West Plains, MO is a vibrant and well-equipped assisted living community that offers a wide range of amenities and care services for seniors. Our residents enjoy a comfortable and convenient lifestyle with access to various facilities and services within our premises.
Our community is designed to provide a homely atmosphere while ensuring the highest standards of care and support. The spacious and fully furnished apartments come with private bathrooms, allowing residents to maintain their privacy and independence. We also offer amenities such as beauty salon, gaming room, small library, fitness room, and an outdoor space for relaxation.
Residents can stay connected with their loved ones through cable or satellite TV, telephone service, and Wi-Fi/high-speed internet. We also provide housekeeping services to ensure a clean and tidy living environment for our residents. Additionally, our computer center allows residents to stay updated with technology and engage in online activities.
At Brooke Haven Healthcare, we prioritize the well-being of our residents by offering 24-hour supervision and assistance with activities of daily living. Our compassionate staff provides support with bathing, dressing, transfers, medication management, diabetes diet management, meal preparation, and other personalized care needs. We also accommodate special dietary restrictions to meet individual preferences.
Engaging in enjoyable activities is an integral part of life at Brooke Haven Healthcare. Our concierge services help residents plan day trips to nearby attractions or participate in scheduled daily activities within the community. Residents are encouraged to join fitness programs for physical wellness or take part in resident-run activities for social interaction.
Located conveniently in West Plains, our community offers easy access to various essential facilities nearby. There are three cafes where residents can enjoy a cup of coffee or meet friends nearby, along with three parks for recreational opportunities. Five pharmacies ensure quick access to medications when needed, while eleven physicians provide medical care conveniently close by. For dining options outside the community, there are 26 restaurants available nearby offering diverse cuisines.
Transportation arrangements are also made for residents who require assistance in traveling. In addition, there are 29 places of worship and one theater nearby providing spiritual and cultural experiences. Our community is supported by the presence of four hospitals in the vicinity, ensuring prompt medical attention if necessary.
At Brooke Haven Healthcare, we strive to create a warm and supportive environment where seniors can age gracefully while receiving personalized care and enjoying an active lifestyle.
Brooke Haven Healthcare is located at 1410 North Kentucky Avenue, West Plains, MO 65775 in Howell County, Missouri
Brooke Haven Healthcare on seniors.fyi includes 9 photos including images showing outdoor, parking, building, outdoors, landscaping, plant, exterior, urban, and more.
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