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3.8 from 78 reviews
5 stars
38
4 stars
16
3 stars
9
2 stars
4
1 stars
11
Overall Review of Brooke Haven Healthcare
differentiator9 reviews mention this
Care and rehab support stand out
Residents describe skilled, hands-on care during rehab and daily support.
Several reviews focus on day-to-day care, including help while residents recover and rehab experiences that feel well managed. Others raise concerns about how care is delivered, including medication-related issues, delays or gaps in basic support, and a fall where family wasn’t notified promptly. One review also credits the team for helping them get home, while another visitor reports their friend is taken care of. Overall, reviews describe meaningful staff involvement, but with some serious inconsistency mentioned by a subset of families.
common20 reviews mention this
Staff friendliness is frequently praised
Staff kindness and responsiveness come up again and again in reviews.
Across many reviews, families and residents describe staff as friendly, caring, professional, and attentive. Multiple comments also single out nurses and the way different departments support residents, from day-to-day helpers to clinical staff. Some reviews include direct gratitude and recommend the facility based on how the team treated their loved ones. A smaller set of reviews express the opposite experience, criticizing management and overall care priorities, which creates a split impression of consistency.
common7 reviews mention this
Cleanliness and odor matter
Residents and families mention cleanliness and how the building smells.
Many reviews say the facility is clean and well kept, including comments about not noticing foul odors. Several describe a facility that feels comfortable and taken care of. There are also negative mentions of odors, including urine smell, which runs counter to the cleanliness praise. Because both experiences appear in reviews, cleanliness is a clear point of contrast depending on the reviewer.
common5 reviews mention this
Food gets mixed feedback
Dining quality shows up as both a positive and a complaint.
Some residents and families say the food is good, enjoyable, and nourishing, with one comment praising food presentation and another calling it yummy. Others report problems with meals, including watery applesauce and mashed potatoes that come with an unpleasant smell. There’s also praise that residents like the food and that it supports comfort during care. The dining feedback is therefore not uniform across reviews.
caveat10 reviews mention this
Concerns about safety and follow-through
Some reviews describe failures in follow-through and resident safety.
A subset of reviews includes serious concerns such as falls with delayed family notification, neglect of basic care, and medication decisions that left a resident confused or groggy. Others describe issues like missing or mishandled personal items and a communication tone that felt adversarial or dismissive. Staffing short-handedness is also mentioned as a reason care may fall short at times. Taken together with the negative comments about management priorities, these themes are the strongest caveats in the review set.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Wendy's (0.1 miles)
Domino's Pizza (0.1 miles)
Veg'n Out (0.1 miles)
Sonic Drive-In (0.1 miles)
Chen's Garden (0.1 miles)
McDonald's (0.2 miles)
Subway (0.2 miles)
Pharmacies
Ramey (0.1 miles)
Ozarks Healthcare Pharmacy (0.2 miles)
Bradford Pharmacy (0.8 miles)
Medicine Chest (1.5 miles)
Walgreens (1.7 miles)
Physicians
OMC Behavioral Healthcare (0.2 miles)
Omc General Surgery Clinic (0.2 miles)
Internal Medicine Clinic (0.3 miles)
Ozarks Healthcare Heart and Lung Center (0.3 miles)
Dr Richard Bowles' Office (0.5 miles)
Hart Family Eyecare (0.6 miles)
Ozarks Healthcare West Plains (0.9 miles)
Hospitals
Omc Hospital (0.2 miles)
Ozarks Medical Center (0.3 miles)
Ozark Medical Center (0.4 miles)
Ozarks Medical Center (1.9 miles)
Places of Worship
Township Line Church TLC (0.8 miles)
Saint Paul Lutheran Church (0.8 miles)
LifePoint of West Plains (1 miles)
Lifepoint Student Ministries (1 miles)
Church Of The Nazarene (1.2 miles)
Victory Family Worship Center (1.2 miles)
First United Methodist Church (1.4 miles)
Parks
Butler Park (0.9 miles)
Peoples Park (0.9 miles)
West Plains City Parks (1.7 miles)
Cafes
Coffee Doctor (1.4 miles)
Grump's Grub (1.4 miles)
10/40 Coffee (1.5 miles)
Theaters
Glass Sword Cinema (2.5 miles)
Transportation
U-Haul Neighborhood Dealer (3.1 miles)
West Plains Regional Airport (9.6 miles)
West Plains Municipal Airport (UNO) (9.6 miles)
U-Haul Neighborhood Dealer (10.8 miles)
Ozark Mountain Helicopters , West Plains Office (11 miles)
Brooke Haven Healthcare on seniors.fyi includes 9 photos including images showing outdoor, parking, building, outdoors, landscaping, plant, exterior, urban, and more.
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Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Independent-living focused with a tranquil setting and rich nearby amenities.
Navigating Medicare Coverage for In-Home Care Services
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
Understanding Home Health Care: A Comprehensive Guide
