401 Mar-Le Drive, Wentzville, MO 63385
For more information about senior living options: (844) 490-3973
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The staff at Park Lane Care Center were described as the friendliest the reviewers had encountered in any facility. A nurse aide in the 400 hallway was praised for genuine care, warmth, and over 20 years of experience. The overall staff were friendly, asked about visitors' day, and made the stay more tolerable through conversation. Haven House staff, including Taneal, were appreciated for attentive care and compassion toward mom. Despite the building's age, the facility was noted as clean and the staff as consistently helpful and caring. The care given to hospice patients was described as kind and attentive, making the loved one feel at home.
The building was old and in need of updates. The facility was severely understaffed on weekends, and nurses could care less about the patients. Communication was poor, leaving families waiting for updates with little information. Rooms were dirty, with trash on the floor and items like TV remotes often missing or not functioning. End-of-life/hospice care was mishandled, and staff treated residents rudely. The phone receptionist was rude, giving a poor first impression. There were unsanitary conditions reported, including flies and residents not being showered.Parklane Care Center presents itself in these accounts as a sprawling, older facility where the human touch of the staff often makes the most meaningful impression. Across many voices, the common thread is that the people working there can be incredibly kind, patient, and attentive, even when the building itself feels dated or challenging to manage. One staff member in particular stands out: a 46-year-old Black nurse's aide in the 400 hallway who is repeatedly described as the nicest person the families have met in the medical field. With more than 20 years in the profession, she is praised for her genuine care and the way she seemed to connect with every patient she touched. In several stories, this kind of compassionate, front-line care is the element that shapes the overall experience for families during a difficult time.
Another set of memories centers around a family whose mother came to Parklane first for physical therapy and then became a resident in Haven House for seven months. While the building's age is acknowledged - "it could use updates" - the cleanliness and the staff's warmth are highlighted as the defining positives. The Haven House wing, in particular, is remembered fondly for the caregivers who treated their loved one with kindness and consistency. A hospice situation amplified the appreciation when a staff member named Taneal stood out for personal attention and a caring manner that made the stay feel more like being cared for at home. The review emphasizes that family involvement matters; being present and engaged helped cultivate a sense of trust and comfort despite the facility's age and the realities of care for a seriously ill loved one.
There are also accounts of gradual improvement after an initial rough start. A son recounts his father's stay of about a month following a stroke, noting that after the first wave of bumps, things began to settle into place. He emphasizes the value of building solid relationships with staff, pointing out that his father - who is relatively young and fully mentally capable - would speak up when something was wrong or not well treated. He praises the food as consistently good and notes that the staff's friendliness and willingness to engage made the experience more tolerable for both patient and family. Yet he also acknowledges practical gaps: the building feels old and run-down, and communication can be slow because most messages have to go through the main line, with no in-room wall phones. This reviewer leaves with a cautious reminder that "the grass is not always greener," recognizing both the strengths of individual caregivers and the limitations of the system.
As time goes on, another family offers a more critical update. Despite being present six days a week, they describe ongoing issues with basic care - showers and bandage changes sometimes neglected - despite their high level of involvement. They do not dispute that many staff members are good, but they attribute shortfalls to chronic understaffing and the broader reality of being "under staffed, underpaid, under valued and over worked." The sentiment is that the people who do care can make a huge difference, but systemic problems undermine consistent quality. Even so, there are still staff members who are a bright spot and are deeply valued by the families, making the stay somewhat bearable despite the ongoing structural challenges.
Communication and medical oversight emerge as recurring themes of concern. Several reviewers note that while most staff communicate well with residents and families, the doctors do not always meet the same standard, leaving families feeling like the medical team is not fully attuned to patient needs. One particularly troubling story involves a brother placed into hospice care without the family's permission, with end-of-life support described as mishandled and the patient treated rudely during that critical week. A report to the Director of Nursing produced little visible change, prompting lasting distrust and a warning to prospective families about what can happen when the care team becomes disengaged at such a sensitive juncture. These threads remind readers that medicine at the bedside requires more than kindness; it requires clear, timely coordination with families at moments of profound vulnerability.
Not all feedback is negative. Several entries celebrate Parklane's positive human element amid the challenges, including stories of staff who feel like family to patients and who celebrate small moments together. A reviewer credits Parklane with providing a home-like environment where staff are consistently kind, attentive, and - at times - physically affectionate in the most supportive ways. There are also remarks about improvements in the physical space: redecorations have replaced broken furniture, lifting some of the facility's stale-impression concerns, and a veteran staff member who has been at Parklane for more than 25 years is remembered for offering enduring warmth and personal care. These narratives illustrate a core truth: when individuals who truly care are present and supported, care can be meaningful and deeply reassuring even within a facility that isn't perfect.
Yet the more critical voices cannot be ignored. One reviewer describes a stark contrast in conditions, including flies around a resident, a lack of showers, and a sense of unsanitary neglect reported by a family member who worked with an agency. There are repeated complaints about unreturned calls from social workers and a general sense that basic needs are not consistently addressed, painting a picture of at-times dangerous lapses in care. Another reader escalates the dissatisfaction to the point of urging others to avoid the facility entirely, citing not only cleanliness and care fears but also a pattern of ignored concerns and poor overall conditions that should disqualify it from recommendations. The strongest language here - emphasizing serious concerns about safety and quality - serves as a stark counterpoint to the more positive portraits and underscores the ongoing responsibility of leadership and staff to address gaps.
Taken together, these experiences sketch a complex portrait of Parklane Care Center. The facility appears to be a large operation where the heart of the care often lies in the people on the floor - caregivers who remember names, offer warmth, and advocate for residents. When families are involved and when Haven House staff show continuity and compassion, the staying power of Parklane's care can be palpable and comforting. But the stories also reveal significant, systemic strains: aging infrastructure, inconsistent communication, staffing shortages, and occasional lapses in basic care and sanitation that can deeply affect families and patients. The reality is that good care can thrive in the right conditions, yet those conditions must be supported by strong leadership, reliable processes, and sustained investment in staff welfare. The overall message is that Parklane has moments of genuine care that shine through - moments that leave a lasting positive impression - while also facing real, ongoing challenges that require attentive, coordinated action to ensure every resident receives consistently respectful, safe, and thorough care.
240 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Parklane Care And Rehabilitation Center in Wentzville, MO is an assisted living community that offers a range of amenities to enhance the lives of its residents. The center provides a beauty salon to help residents look and feel their best, as well as cable or satellite TV for entertainment. Community operated transportation is available for ease of travel, and a computer center allows residents to stay connected.
The dining room offers restaurant-style dining, where delicious meals are prepared and served with special attention given to dietary restrictions. A fitness room is available for those who wish to stay active, and the fully furnished living spaces provide comfort and convenience.
For leisure activities, Parklane Care And Rehabilitation Center boasts a gaming room, small library, and outdoor space such as gardens. Residents can enjoy the wellness center for their healthcare needs while having access to Wi-Fi/high-speed internet throughout the community.
Care services provided include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, and assistance with transfers. The staff also helps manage medication and ensures that special dietary restrictions are followed. Transportation arrangements can be made for residents' convenience.
In terms of nearby amenities, there are three cafes, parks, pharmacies, and physicians near the community. Residents have access to a variety of dining options with 28 restaurants nearby. There is also transportation available within close proximity to the community as well as places of worship and hospitals.
Overall, Parklane Care And Rehabilitation Center offers a comfortable and inclusive environment with various amenities catering to the needs of its residents while being conveniently located near healthcare facilities, parks, cafes, restaurants, pharmacies and places of worship.
Parklane Care And Rehabilitation Center is located at 401 Mar-Le Drive, Wentzville, MO 63385 in St. Charles County, Missouri
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