Overall Review of The Manor At Elfindale
common
22 reviews mention this
Staff care is a mixed standout
Residents and families consistently describe attentive, caring caregivers, alongside a smaller set of complaints about management.
Many reviews praise the staff for taking good care of residents and treating families with dignity and respect, including therapists and nursing teams. A few accounts specifically call out nurses’ responsiveness and communication with families, even during hospice care. At the same time, several reviewers report rude or uncaring management and say communication broke down, with one describing neglectful outcomes after discharge planning problems.
common
6 reviews mention this
Clean, well maintained feel
The community’s cleanliness and upkeep come through clearly in multiple reviews.
Several reviewers describe the facility as clean, well maintained, and kept up. Others reinforce that the building feels pleasant and home-like, not closed in. A couple of negative reviews still acknowledge cleanliness, focusing their concerns more on care coordination and communication than on the physical space.
caveat
3 reviews mention this
Communication is uneven
Multiple families report communication issues during care.
Some reviews describe miscommunication and say updates were not provided when expected, including difficulty speaking directly with the doctor involved in treatment. Others criticize how care decisions and follow-through were handled, tying the experience to frustration during rehab. On the positive side, at least one family says they received communication from nurses during the final days of care.
caveat
3 reviews mention this
Admissions and therapy eligibility concerns
A subset of reviewers say admission or therapy decisions were denied or not as expected.
Some families report that the community denied admitting a loved one when rehabilitation needs increased or when a specific therapy requirement could not be met. Another reviewer describes being advised against care based on perceived ability to progress, with the result that the person remained to seek alternatives at home. These accounts contrast with other reviews that describe successful rehab and skilled nursing experiences, suggesting outcomes may vary by situation.
common
2 reviews mention this
Outdoor setting adds comfort
Outdoor views and one-level layout show up as comfort details for families.
A couple of reviews highlight the outdoor environment, including wildlife sightings and a view that made it enjoyable for residents to spend time looking out. One reviewer also describes the facility as designed to feel less closed in while remaining on one level, which supported comfort during a stay. Even when residents didn’t participate in activities, the outdoor setting was still described as a positive part of the experience.
caveat
3 reviews mention this
Costs feel high for some families
Several reviews flag cost as a concern during rehab or ongoing care.
Some reviewers say the facility is expensive, even while still describing good care and good maintenance. Others go further, describing add-on costs or billing disputes and saying the experience did not match what they expected insurance to cover. A few families counter that the care was worth it, but cost remains a recurring point of attention.
common
2 reviews mention this
Rehab and skilled nursing experience
Multiple residents and families describe skilled rehab therapy as a key part of the stay.
A few reviews specifically describe short-term rehabilitation and therapy support, including occupational and physical therapy alongside skilled nursing. Others describe transitioning between care levels as needs changed, including moving a loved one based on medical situations. These accounts align with the community offering skilled nursing and care services intended to support rehabilitation needs.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
100 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Springfield-Branson Regional (6 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Beautiful grounds, excellent dining, and an active, friendly community.
Comprehensive Insights into Palliative Home Care: What It Is and What to Expect
Skilled Nursing Facilities vs. Nursing Homes: Making Sense of the Differences
A Detailed Examination of Nursing Home Costs Across the U.S.
