Bentleys Extended Care in Overland, MO
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Information last verified:
3060 Ashby Road, Overland, MO 63114
For more information about senior living options: (844) 490-3973
The staff are caring and treat residents like family. Linda, the activities director, does a great job keeping residents engaged. The facility is clean, well-maintained, and offers a welcoming environment. The owners are approachable and responsive, creating a family-owned feel. The nursing team is friendly, patient, and attentive to residents’ needs. The facility provides engaging activities and community events, including church services, that residents enjoy.
The facility is criticized for poor care, frequent falls, and residents eloping. Management is described as rude and unprofessional. The reviews say they would not recommend this facility. There are reports of a disconnect between social services and nursing staff, suggesting poor care. An administrator is portrayed as late, unhelpful, and evasive about his identity. There are claims of theft, dirty conditions, and unresponsiveness from staff. A reviewer alleges that a relative died due to neglect and unsafe conditions.Bentleys Extended Care in Overland, Missouri is best suited for families seeking a small, home-like rehab-focused environment where staff develop personal relationships with residents and cost considerations matter. The facility operates with a family-owned footprint that can translate into attentive, individualized attention for residents recovering from a fall or surgery and who benefit from regular reassurance and daily engagement. It is not the right match for those requiring around-the-clock medical monitoring, complex wound care, or specialized dementia care with dedicated safety protocols. Families should be prepared to be actively involved in oversight and care planning, because the intimate setting that fosters warmth can also magnify the impact of staffing gaps or communication flaws. Prospects should enter with a clear plan and conservative expectations about consistency and safety.
Those whose priorities lean toward iron-clad safety records, predictable staffing, and formalized medical oversight may want to consider other options. Several reviews highlight serious safety concerns, falls, bed-rail decisions, and incidents that culminated in hospital evaluations, paired with reports of rude or disengaged management. For residents with memory impairment or behavior challenges, or for families needing interpreter support or consistent 24/7 skilled nursing, alternatives with larger teams and dementia-certified units may deliver more reliable care. Theft and miscommunication stories also appear, so potential residents should weigh the risk of gaps between social services and nursing teams and assess whether a more regulated, protocol-driven facility would better meet long-term needs.
On balance, Bentleys Extended Care shows undeniable strengths in certain contexts. Several reviews praise the cleanliness and homelike atmosphere, with residents appearing well cared for and staff who remember individual names and preferences. The care team is described as friendly and approachable by families who value open lines of communication, the kind of rapport that helps families receive timely updates when falls occur or changes in condition arise. Activities and social engagement are repeatedly noted as meaningful, with staff members dedicated to keeping residents involved, including opportunities for on-site services and outings. The maintenance staff, highlighted as particularly responsive, adds a practical layer to the perceived reliability of daily operations.
Yet the negatives cannot be ignored and often drive the decision for alternatives. Multiple accounts describe avoidable injuries and lapses in basic safety, residents labeled as fall risks yet placed without appropriate rails or oversight, resulting in hospital visits or long-term consequences. Allegations, ranging from poor listening and empathy to outright theft or mismanagement, underline a pattern of management friction and uneven supervision. Communication gaps between social services and nursing staff recur in stories of misaligned care plans and delayed or opaque responses to family concerns. Some residents and families report disrespectful treatment from leadership, inconsistent caregiver availability, and, in extreme cases, abuse allegations. The combination of these factors creates a risk profile that heavy oversight may not fully compensate for.
For families considering Bentleys, a disciplined due-diligence plan is essential. During visits, inspect fall-prevention protocols, staffing levels, and response times to call bells on each shift, and demand a direct line to the administrator for real-time concerns. Request to review inspection reports, incident logs, and care plans, and insist on a dementia-capable assessment if cognitive needs are present. Ask for demonstrations of how medications are managed, how residents are assisted with basic needs, and how changes in condition are communicated to families. Probe whether the facility primarily operates as a rehab center versus ongoing Assisted Living; clarify length-of-stay expectations under Medicare or Medicaid, and verify that interpreters or language accommodations are available if needed. Finally, speak with multiple front-line staff to gauge consistency of care beyond the impression from a single tour.
Bentleys Extended Care is not a uniform verdict; it is a risk-reward proposition that can work for certain families while failing others. The best-fit scenario is a recovering senior who benefits from a warm, family-owned setting, where caregivers know residents well and where activity programming helps maintain engagement, provided there is vigilant oversight and robust safety measures. Families with residents who require high-level medical management, consistent dementia care, or guaranteed professional boundaries should likely explore other options that offer stronger safety protocols, clearer administration responsiveness, and more transparent operations. If choosing Bentleys, approach with a detailed care plan, set milestones for improvement, and insist on ongoing communication. The right choice will hinge on balancing the comfort of a home-like environment with the essential guarantee of dependable safety and consistent, respectful care.
72 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bentleys Extended Care in Overland, MO is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon, allowing residents to easily access professional grooming and hairstyling services. Each resident can enjoy their favorite shows or movies with cable or satellite TV in their fully furnished apartment. Complimentary transportation services operated by the community are available for residents who need assistance getting around town. Residents can stay connected online and take care of personal tasks at the computer center, which offers Wi-Fi/high-speed internet.
Mealtimes are a pleasure at Bentleys Extended Care, thanks to the elegant dining room that serves restaurant-style meals prepared by the community's staff. Special dietary restrictions can be accommodated to ensure each resident receives meals tailored to their needs. For those who prefer a more casual setting, two cafes are conveniently located nearby.
The community also puts a strong emphasis on wellness, offering various amenities to promote physical fitness and mental stimulation. Residents can exercise at the fitness room or participate in organized fitness programs. Planned day trips provide the opportunity for outings and exploring new places, while scheduled daily activities ensure there is always something fun happening within the community.
In terms of care services, Bentleys Extended Care provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. Special dietary restrictions are taken into account when preparing meals. Transportation arrangements can be made for medical appointments or other necessary trips.
With several pharmacies, restaurants, transportation options, places of worship, and hospitals nearby, residents have easy access to essential services and amenities outside of the community.
Overall, Bentleys Extended Care offers a vibrant yet nurturing environment where seniors can live comfortably while receiving personalized support with their daily needs.
Bentleys Extended Care is located at 3060 Ashby Road, Overland, MO 63114 in St. Louis County, Missouri
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