Santa Ana Apartments

Cons

• The reviewer would not recommend this place to anybody.
• The facility is not properly cared for.
• Repairs are not performed in a timely manner.
• The place is infested with mold and roaches.
• The residents are treated with disrespect.

Review

This is the kind of experience that stays with a family long after the doors close. The writer makes a stark statement right at the outset: they would not recommend this place to anybody. It's more than a casual disappointment; it's a deeply felt judgment born from what they describe as a long, troubling period of care for a loved one. The central thread is personal: a mother lived there until she passed away, and that fact anchors the entire lament. The tone signals a convergence of grief, anger, and a hard-won conviction that the facility failed on fundamental levels.

The critique begins with the most basic expectations of any care setting - the responsibility to maintain a habitable, safe environment. The author contends that the facility is not kept up "like they should" be kept. This isn't just a matter of aesthetics or minor inconveniences; it speaks to ongoing neglect in the upkeep of the place. The sense conveyed is that maintenance and housekeeping operate at a pace far too slow to meet the needs of residents and their families. Repairs, when they are needed, appear not to be addressed promptly, leaving residents vulnerable and waiting in a space that feels chronically underserved.

A second, more visceral concern they raise centers on the physical condition of the building itself. The description usefully highlights a serious problem: the facility is described as being "INFESTED with mold and roaches, and who knows what else." Those words carry weight because mold and pests in care environments aren't just uncomfortable; they pose real health risks, especially for older adults and those with compromised health. The "who knows what else" phrase adds a layer of fear and uncertainty, suggesting that the resident and their family were left to wonder what other unseen issues were lurking in the walls, in the corners, or in the common areas where vulnerable people spend their days and nights.

Interwoven with these physical concerns is a social and emotional dimension: how residents are treated by the people who are supposed to care for them. The reviewer states plainly that residents are treated with disrespect. This isn't limited to a single incident or a single staff member; the phrasing implies a broader culture or pattern within the facility. The sense of dignity being compromised - patients not being listened to, not being treated with warmth or consideration, or being spoken to in ways that feel demeaning - adds a moral weight to the criticism. For families, this kind of treatment compounds the stress of aging or illness by eroding trust in those who are meant to provide comfort and support during a vulnerable period.

The emotional weight of the entire account is anchored by the personal outcome: the mother stayed there until she passed away. This detail turns a professional critique into an intimate lament. The implication is that the facility's conditions and conduct had a direct and lasting impact on the quality of life experienced by someone who deserved safety, respect, and dignified care during her final days. The author's disappointment and pain are not abstract; they reflect a lived experience of watching a loved one navigate a system that, in their view, fell short in essential ways.

Taken together, the narrative presents a comprehensive, unflinching portrait of a care facility that, in the reviewer's view, failed on multiple fronts. The combination of neglect in maintenance, hazardous living conditions, and a perceived lack of respect toward residents creates a picture of a place that the author cannot in good conscience recommend. The underlying message is not just about isolated problems but about the overall culture and environment that, in their experience, did not prioritize the safety and dignity of those who rely on it most.

In closing, the account leaves little ambiguity: this is a facility the author would avoid recommending to others. The consequences described - health risks from mold and pests, delays in necessary repairs, and a pattern of disrespect toward residents - collectively undermine the trust families place in such institutions. The experience is framed as a cautionary tale, inviting others to seek alternatives that promise timely maintenance, a clean and safe living environment, and a staff culture centered on respect for residents' dignity.

Pharmacies

• Walgreens (0 miles)
• Schnucks (1 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Schnucks (3.4 miles)

Restaurants

• McDonald's (0.3 miles)
• The Blue Note (1.8 miles)
• St Louis Bread Co. (2.7 miles)
• Chick-Fil-A (3 miles)
• Syberg's Dorsett (3.2 miles)
• McDonald's (3.7 miles)
• St Louis Bread Company (3.7 miles)

Transportation

• Terminal 1 (1.4 miles)
• Terminal 1 Passenger Pickup (1.4 miles)
• St. Louis Lambert International Airport (STL) (1.5 miles)
• TSA PreCheck A Gates (1.5 miles)
• TSA Security Checkpoint Gates C & D (1.5 miles)
• Budget Rent A Car (1.5 miles)
• Hertz Rent A Car (1.6 miles)

Hospitals

• DePaul Health Center - Emergency Room (2.9 miles)
• DePaul Hospital (2.9 miles)
• Barnes-Jewish West County Hospital (5.7 miles)
• St Joseph's Hospital (6.3 miles)
• St John's Mercy Surgery Center (6.6 miles)

Cafes

• Panera Bread (4 miles)
• Starbucks (4.3 miles)
• Starbucks (4.8 miles)
• Made. by Lia (5.5 miles)
• Old Town Donut Shop (5.5 miles)
• Starbucks (6.7 miles)
• Blueprint Coff (7 miles)

Places of Worship

• St Ann Catholic School (5 miles)

Parks

• Creve Coeur Park (5.3 miles)
• Frontier Park (6 miles)
• St Ferdinand Park (6.1 miles)
• Shaw Park (6.1 miles)
• Vogt Brothers Park (6.8 miles)
• Blanchette Memorial Hall (7.1 miles)

Theaters

• AMC Streets Of St Charles 8 (6.2 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (6.5 miles)