2840 West Clay Street, Saint Charles, MO 63301
For more information about senior living options: (844) 490-3973
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The Rehab Director, Susan, was excellent. The therapy team provided OT, PT, and Speech therapy. The patient is walking 1,600 feet and is able to return home to their family. The staff were hardworking, even when short-staffed. Jessica Rollberg, the assistant administrator, was very professional and informative and gave a thorough tour. Aspen Pointe Rehabilitation delivered very good care from nursing staff, physical therapy, occupational therapy, and speech therapy. The facility is described as great, friendly, and welcoming, with remodeling in progress to improve it.
One reviewer described a nurse practitioner as rude, unprofessional, and dishonest. A visitor reported being yelled at and cursed at by staff for touching a door. The facility was described as unsanitary and in need of major repairs, with strong odors and concerning conditions. A family stated the rooms were outdated and dirty, with unwashed linens and dirty bedding. The food was described as inedible, and residents reportedly did not receive adequate assistance with meals. Staff were accused of laziness or neglect, including improper parking and not following the activity calendar. There were claims of systemic issues, life-threatening deficiencies, and calls for shutdown by inspectors. Despite remodeling, the place was perceived as outdated, cramped, and not a home-like environment.The collection of experiences at Aspen Pointe Rehabilitation runs the gamut from life-changing rehabilitation to alarming concerns about safety, cleanliness, and care. On the hopeful end, several patients and families describe rehab that truly makes a difference. One person shares a story of a stroke and multiple sclerosis affecting both sides of the body, but with the help of Occupational Therapy, Physical Therapy, and Speech Therapy, plus the leadership of Susan, the Rehab Director, they were able to reclaim mobility. The writer credits a hard-working team for getting them to walk 1,600 feet and to leave the building to return home to their family. They describe the staff as dedicated and effective, even noting times of short staffing but still recognizing the overall commitment and progress achieved through the program.
Within the same broad facility network, individual staff members receive strong praise while others are criticized. A resident who interacted with Nurse Practitioner Ruth recounts a starkly negative experience, calling Ruth rude, unprofessional, and even alleging dishonesty to obtain desired outcomes. This review contrasts sharply with the positive emphasis placed on other caregivers and therapists, illustrating how experiences can diverge dramatically within the same care environment. There is also a moment of confusion and frustration from a visitor who, upon approaching the facility, found a door beeping and locked, and who reports being subjected to rude behavior from a nurse who allegedly cursed at them for not reading a sign. The complaint underscores concerns about respect, tone, and the practical realities of navigating a facility that uses multiple signs on doors.
Another thread of the narrative centers on Jessica Rollberg, the assistant administrator, who is repeatedly cited for professionalism and clear communication. In January 2025, a family describes meeting Jessica during a tour of a building that was undergoing construction and updates. They express reassurance that Aspen Pointe was maintaining the facility's quality during a renovation and remarks that the care from the nursing staff, therapists, and speech-language pathologists has been very good. The sender concludes with a strong recommendation to others in need of rehab and nursing services, highlighting Jessica's role in providing a positive impression of the facility.
Yet, the most enduringly uplifting testimony comes from a resident who spent seven years at the facility, arriving unable to walk or feed themselves and ultimately walking away feeling humbled and grateful. The same narrative credits Jessica, the assistant administrator, with going above and beyond, and notes a deep appreciation for the support received. There is also gratitude for the human resources staff, who helped navigate the complexities of the system, making the experience more understandable for families and patients alike. In this voice, Aspen Pointe is portrayed as a place of lasting personal impact, where perseverance and supportive leadership can translate into meaningful recovery journeys.
Coupled with these positive accounts are warning voices that describe significant systemic and day-to-day problems. A passionate reviewer, moved to tears by what they witnessed on entry, laments the aromas and visuals of the halls and beseeches a broader audience to consider the well-being of residents. They challenge the public and regulatory eyes to hold the facility accountable, asserting that there are life-threatening deficiencies, unsanitary conditions, and dangerously negligent staff that would warrant shut-down in their view. The director and owner are urged to take responsibility for conditions that are described as unsanitary and unacceptable, with a sense of urgency about addressing core issues before more residents are affected.
There are also deeply personal, family-centered notes. A mother writes on behalf of her loved one who was a patient in January 2025, praising the care she received from a particular nurse and expressing affection with a playful Valentine's Day tone. Another family member candidly describes a negative experience, recounting a string of serious concerns: dirty conditions, bed sores, failure to rotate sheets, improperly handled meals, and staff who seemed overwhelmed or indifferent. The reviewer accuses the facility of lying to state officials and charges a broader failure by case workers who did not meet expectations, culminating in a strong admonition to avoid placing loved ones there.
Further comments reflect a mixed picture of what the facility feels like to those who live or work there. Some reviewers describe the facility as outdated and cramped, with old rooms and scarce space that fail to convey a home-like atmosphere, while others acknowledge that some staff are kind, that the culture can be welcoming, and that changes are underway. Several pieces mention remodeling in progress, signaling a dynamic environment that is attempting to balance ongoing rehabilitation with infrastructural upgrades. In several instances, reviewers note that the food is satisfactory and that therapeutic care is capable of delivering meaningful gains, but these positive notes sit alongside criticisms about cleanliness, maintenance, and the consistency of staff performance.
A striking thread through multiple entries is the accusation of a broader, systemic failure that extends beyond individual missteps. Reviewers describe alarming conditions - untreated bed sores, insufficient nourishment, inadequate attention to hygiene and sanitary standards, and a perceived lack of attentiveness to residents' basic needs. One particularly emphatic perspective contends that the facility has a history of negative press and name changes designed to distance itself from troubling coverage, asserting that there is ongoing criminal negligence and urging regulatory scrutiny. This view frames Aspen Pointe as a site of significant risk, where the contrast between hopeful rehabilitation and serious safety concerns is especially stark.
Taken together, the set of reviews presents a complex picture. On one hand, dedicated therapists, proactive administrators, and a patient population that experiences genuine, life-altering recovery are highlighted with warmth and gratitude. On the other hand, there are urgent cautions about safety, sanitation, and the consistency of care, accompanied by powerful language from families and visitors who feel their loved ones were not protected or treated with the dignity they deserve. The overall impression is that Aspen Pointe Rehabilitation houses a spectrum of experiences: moments of bright, transformative care guided by compassionate professionals, alongside reports that demand heightened oversight, accountability, and a renewed commitment to the fundamentals of patient safety and humane treatment.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Frontier Health & Rehabilitation is a premier assisted living community located in the vibrant city of Saint Charles, MO. Our community strives to provide a comfortable and enriching environment for our residents, offering a wide range of amenities and care services.
Residents at Frontier Health & Rehabilitation can enjoy the convenience and luxury of having a beauty salon right on-site, allowing them to pamper themselves and enhance their appearance. They can also relax and unwind in front of their favorite shows with the cable or satellite TV provided in each room.
We understand the importance of staying connected with the community, which is why we offer community operated transportation services. This allows residents to easily access nearby attractions, visit friends and family, or attend appointments. For those who prefer to stay closer to home, our computer center provides them with the opportunity to stay digitally connected.
Mealtimes are always a highlight at Frontier Health & Rehabilitation. Our elegant dining room offers restaurant-style dining, where residents can savor delicious meals prepared by our talented culinary team. We accommodate special dietary restrictions to ensure that each resident's unique needs are met.
To promote an active lifestyle, Frontier Health & Rehabilitation offers a variety of amenities designed to cater to residents' interests and preferences. Our fitness room allows residents to engage in exercise programs tailored to their abilities. The gaming room provides entertainment and socialization opportunities for those who enjoy friendly competition. The small library offers a cozy space for reading and quiet reflection.
Wellness is an essential aspect of life at Frontier Health & Rehabilitation. Our wellness center provides various resources and services aimed at enhancing physical well-being. Residents have access to 24-hour supervision as well as assistance with daily activities such as bathing, dressing, and transfers.
We understand that medication management is crucial for maintaining optimal health. Our dedicated staff ensures that medication schedules are followed accurately and safely.
In addition to our comprehensive amenities and care services, Frontier Health & Rehabilitation is conveniently located near various cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals. Residents have easy access to a vibrant community filled with opportunities for enjoyment and enrichment.
At Frontier Health & Rehabilitation, we prioritize the well-being and happiness of our residents. Our dedicated staff is committed to providing personalized care and creating a warm and welcoming atmosphere. We invite you to join our community and experience the exceptional lifestyle we offer.
Frontier Health & Rehabilitation is located at 2840 West Clay Street, Saint Charles, MO 63301 in St. Charles County, Missouri
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Navigating Medicare Coverage for In-Home Care Services
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Understanding Home Health Care: A Comprehensive Guide
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
