2840 West Clay Street, Saint Charles, MO 63301
For more information about senior living options: (844) 490-3973
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Susan the Rehab Director was excellent. Jessica Rollberg, the assistant administrator, went above and beyond. The nursing staff, physical therapists, occupational therapists, and speech therapists have provided very good care. Aspen Pointe Rehabilitation is keeping the facility nice during renovations. The facility is clean and well maintained. Frontier has grown in culture and trains new staff to excellence, with residents enjoying the care and the 5-star CMS status.
One reviewer described NP Ruth as an absolute shame to work with, calling her rude, unprofessional, and deceitful. A visitor recounted a nurse flipping them off and cursing at them in an unprofessional tone. Several reviews labeled Frontier Health and Rehab as the worst facility in the area, comparing it to a horror movie and accusing staff of caring only about pay. The facility was described as unsanitary and dirty, with soiled bed linens, bad odors, and dirty rooms. Patients were said to experience delayed medications and a lack of assistance, sometimes leading to harm. There were reports of lost or stolen belongings, mismanaged meals, and disorganized care. Families warned others not to send loved ones there, citing neglect and poor care. The environment was criticized as outdated and unwelcoming, far from a home-like setting.Frontier Health & Rehabilitation in Saint Charles is best suited for families prioritizing aggressive rehabilitation and measurable mobility gains after a major health event, such as stroke or multiple sclerosis. The facility has produced impressive recoveries when therapy is maximized: OT, PT, and speech therapy are clearly available, and the Rehab Director has been cited as excellent. One patient walked 1,600 feet and went home under their own power, a striking example of what a dedicated therapy team can achieve. The caveat is that those gains come with the caveat of a sometimes strained staffing environment, and the reality on the floor can vary widely from shift to shift.
Those who may want to consider alternatives are the families seeking consistently pristine conditions, airtight infection control, and highly reliable daily operations. Numerous accounts describe outdated rooms, odor issues, and noticeable cleanliness gaps, with crises around housekeeping, supplies, and even basic comfort. Memory care demands, if present, require a higher level of proactive oversight that some reviewers say has been inconsistent. If a calm, consistently well-run environment with transparent communication and strict adherence to care plans is non-negotiable, exploring other options would be prudent. Even with positives in rehab, the facility's broader day-to-day management raises questions for long-term stability.
The strongest pro is the rehab pipeline itself: therapists who show up, push progress, and can move an individual from immobility toward functional walking. That progress often hinges on stable, competent therapy staff and leadership that understands post-acute needs. Remodeling and culture evolution are frequently praised, with some reviewers noting a more welcoming, family-like atmosphere as improvements take hold. When the focus remains squarely on rehabilitation and when therapy is consistently available, Frontier can deliver dramatic, life-changing outcomes that families will treasure.
However, the main cons are substantial and not easily dismissed. Repeated reports of unsanitary rooms, odors, pest issues, and delayed or missing basic care undermine confidence in daily operations. Stories of bedsores, delayed medication administration, and lapses in communication between shifts create real safety concerns. The pattern of losses - clothes, personal items, even food concerns tied to allergies - paired with accusations of staff disengagement, paint a troubling picture of a facility that struggles to maintain a consistently reliable standard of care. These issues are especially alarming in hospice and memory-care contexts, where vigilance and compassion are non-negotiable.
For families evaluating Frontier, a practical approach is essential. Insist on a detailed tour focused on current cleanliness, room condition, and housekeeping cadence; ask to meet the on-shift nurse manager and the daytime therapy supervisor; review recent incident logs for falls, medication errors, or patient complaints; and request a clear, written plan for addressing any identified gaps. Confirm staffing patterns across weekends and holidays, and verify how belongings are safeguarded and tracked. If memory care or end-of-life care is anticipated, probe the facility's policies, family visitation support, and immediate escalation steps when care concerns arise. There is value in Frontier's rehab promise, but it must be weighed against the potential for irregular day-to-day operations.
Bottom line: Frontier Health & Rehabilitation represents a volatile mix of high-reward rehab potential and high-risk daily caregiving realities. For residents with a strong rehabilitation focus and a family willing to work closely with administration to monitor care, comfort, and safety, the upside can be substantial. For others - those who require consistent cleanliness, predictability, and steady, transparent communication - the risks may outweigh the benefits. The decision should hinge on whether rehab momentum and a genuine commitment from therapists and some administrators can coexist with reliable cleanliness, robust staffing, and dependable everyday care. If those non-negotiables are essential, exploring stronger, more consistently operated options is a prudent path.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Frontier Health & Rehabilitation is a premier assisted living community located in the vibrant city of Saint Charles, MO. Our community strives to provide a comfortable and enriching environment for our residents, offering a wide range of amenities and care services.
Residents at Frontier Health & Rehabilitation can enjoy the convenience and luxury of having a beauty salon right on-site, allowing them to pamper themselves and enhance their appearance. They can also relax and unwind in front of their favorite shows with the cable or satellite TV provided in each room.
We understand the importance of staying connected with the community, which is why we offer community operated transportation services. This allows residents to easily access nearby attractions, visit friends and family, or attend appointments. For those who prefer to stay closer to home, our computer center provides them with the opportunity to stay digitally connected.
Mealtimes are always a highlight at Frontier Health & Rehabilitation. Our elegant dining room offers restaurant-style dining, where residents can savor delicious meals prepared by our talented culinary team. We accommodate special dietary restrictions to ensure that each resident's unique needs are met.
To promote an active lifestyle, Frontier Health & Rehabilitation offers a variety of amenities designed to cater to residents' interests and preferences. Our fitness room allows residents to engage in exercise programs tailored to their abilities. The gaming room provides entertainment and socialization opportunities for those who enjoy friendly competition. The small library offers a cozy space for reading and quiet reflection.
Wellness is an essential aspect of life at Frontier Health & Rehabilitation. Our wellness center provides various resources and services aimed at enhancing physical well-being. Residents have access to 24-hour supervision as well as assistance with daily activities such as bathing, dressing, and transfers.
We understand that medication management is crucial for maintaining optimal health. Our dedicated staff ensures that medication schedules are followed accurately and safely.
In addition to our comprehensive amenities and care services, Frontier Health & Rehabilitation is conveniently located near various cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals. Residents have easy access to a vibrant community filled with opportunities for enjoyment and enrichment.
At Frontier Health & Rehabilitation, we prioritize the well-being and happiness of our residents. Our dedicated staff is committed to providing personalized care and creating a warm and welcoming atmosphere. We invite you to join our community and experience the exceptional lifestyle we offer.
Frontier Health & Rehabilitation is located at 2840 West Clay Street, Saint Charles, MO 63301 in St. Charles County, Missouri
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