Ozark Rehabilitation & Health Care Center

Pros

• The nursing home has a lot of caring staff who are always friendly and greet visitors with a smile.
• The dietary services are excellent, providing enjoyable meals for residents.
• Visitors appreciate the overall pleasant atmosphere when visiting family members at the facility.

Cons

• The nurse ran out of medicine and forgot to take the patient to their appointment.
• Medication changes were made without consulting the family.
• The response time for the nurse button is unreasonably long, taking about 30 minutes.
• Oxygen was not kept available as needed, and there was broken equipment throughout the facility.
• The bathrooms were dirty and the facilities were understaffed, leading to poor hygiene conditions.
• The rooms are very small, making it difficult for patients to enter the bathroom privately.
• Some patients are unable to care for themselves and receive no assistance when they call for help.
• The facility misrepresented itself as a rehab center when it is primarily a nursing home, with inadequate nursing staff for trauma rehab patients.

Review

The experiences of patients and their families at this particular health care center reveal a complex dichotomy, blending both commendable aspects and numerous shortcomings that could deter potential residents. While some guests express appreciation for the friendly demeanor of the staff, others highlight alarming deficiencies in care, equipment, and overall management, painting a concerning picture of the facility's operations.

One review stands out for its critical assessment of the nursing home's ability to provide adequate medical care. The reviewer describes a series of distressing incidents involving medication management. They report that a nurse ran out of essential medicine, which is particularly troubling given the reliance on proper medication in health care settings. Additionally, there was an alarming failure to facilitate timely appointments as the nurse forgot to escort the reviewer’s father to his scheduled visit. This conveys a lack of attention to detail and suggests systemic issues within the facility's coordination and communication.

Compounding these concerns, there are significant complaints about changes made to patients’ medications without appropriate consultation with family members or guardians. Such actions raise ethical questions regarding patient autonomy and informed consent. Furthermore, when it comes to responses from nursing staff upon request for assistance—using a call button—the delay time reported was approximately 30 minutes. In healthcare environments where timely response can mean the difference between comfort and distress or even safety, such delays are unacceptable.

In addition to inadequate staffing levels highlighted by long response times, reviewers expressed concerns about basic facilities within the nursing home itself. Issues like broken equipment and unclean bathrooms contribute to an environment that feels unwelcoming and unsafe for residents who may already be in vulnerable conditions. For example, one review mentions malfunctioning tools essential for patient care alongside dirty toilets—elements that should always meet high standards in any respected health care setting.

Despite these criticisms surrounding staffing adequacy and maintenance issues, it is notable that many visitors found moments of warmth among certain staff members during their visits. One evaluator mentioned how friendly interactions with staff made visits enjoyable while their family member received care at this facility. This suggests that although systemic problems exist within operational practices (such as training or resource allocation), individual employees demonstrate compassion and kindness toward residents—a quality often overlooked in broader reviews.

However, several patrons reiterated feelings of misrepresentation regarding the purpose of this facility as primarily serving as a rehabilitation center when it resembles more closely a traditional nursing home setting instead—a "glorified" version at best. Notably mentioned was commendation for dietitians working on-site but concern lingered over whether nursing staff possessed appropriate qualifications for handling trauma rehab patients effectively. The juxtaposition between expectations set by marketing materials versus actual lived experiences at this center indicates a pressing need for transparency and realism in communicating what prospective residents can anticipate during their stay.

In conclusion, while some aspects highlight warmth among caregivers amidst challenging circumstances marked by inadequate resources—prompting doubts about responsiveness—the overall narrative presented by reviewers paints an unsettling image of patient care protocols failing too many individuals who require assured support during vulnerable times in their lives. Addressing these critical failings will be essential if this health care center aspires to uphold its commitments towards compassionate service while ensuring comprehensive medical attention necessary for recovery or day-to-day living needs.

Hospitals

• Lake Regional Cancer Center (0.1 miles)
• Lake Regional Hospital (0.1 miles)
• Eyes On Missouri (3.3 miles)
• Lake Regional Health System (5.2 miles)
• Camdenton Medical Center (7.8 miles)

Physicians

• Lake of The Ozarks Radiology (0.1 miles)
• Nielsen Robert C DO (0.2 miles)
• Uzma Khan MD (0.2 miles)
• Osage Eye Clinic (0.2 miles)
• Lake Regional Neurology (0.3 miles)
• Lake Dermatology & MedSpa (0.5 miles)
• Forefront Dermatology Osage Beach, MO (0.5 miles)

Restaurants

• Pablito's Taqueria (0.3 miles)
• Subway (0.3 miles)
• Culver's (0.3 miles)
• Jeffrey's Prime Rib & Lobster (0.4 miles)
• The Pancake House (0.4 miles)
• Lake of the Ozarks Brewing Company (0.9 miles)
• Michael's Steak Chalet (1.6 miles)

Pharmacies

• Hy-Vee Clinic Pharmacy (0.3 miles)
• Dierbergs (3.4 miles)
• Walgreens (5.1 miles)
• Lime In the Coconut (5.3 miles)
• Woods Supermarket (5.3 miles)
• CVS Pharmacy (5.4 miles)
• Lake Regional Pharmacy (7.8 miles)

Cafes

• Cozy Cafe (0.4 miles)
• Great Stone Coffee (0.7 miles)
• Lake of the Ozarks State Park Grand Glaize Marina Recreation Area and Public (0.9 miles)
• On The Rise Bakery & Bistro (1.3 miles)
• Panera Bread (3 miles)
• Sip Coffee House (7.5 miles)

Transportation

• X-Press Rent A Car (0.4 miles)
• U-Haul (6.8 miles)

Places of Worship

• The Church at Osage Hills (1.7 miles)
• Christ the King Lutheran Church (5.7 miles)
• Lake Ozark Christian Church (5.9 miles)