Monroe City Manor Care Center

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Monroe City Manor Care Center Monroe City Manor Care Center Monroe City Manor Care Center Monroe City Manor Care Center

Monroe City Manor Care Center

1010 Highway 24 & 36 East, Monroe City, MO 63456

For more information about senior living options: (844) 490-3973

3.4 from 9 reviews
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Skilled Nursing Facility

Overall Review of Monroe City Manor Care Center

Pros

  • pro The facility is described as the best nursing home in the area according to CMS grades.

Cons

  • pro The facility failed to cancel the dental insurance as requested, resulting in three months of charges.
  • pro Monroe City Manor included three months of dental insurance in the final bill after the resident moved to a new facility.
  • pro Certified letters disputing the billing were sent but were ignored and ultimately returned.
  • pro The home continues to bill for charges the resident did not want or authorize.
  • pro Overnight staff have been ignoring calls for help from residents.
  • pro The grandmother cannot get up to use the restroom or obtain a drink, and some staff are rude to her.
  • pro The facility advertises a five-star rating to attract more residents despite alleged inadequate staffing.

Review

A family member who was a resident at Monroe City Manor Care Center in 2021 describes a troubling combination of billing problems and concerns about the quality of care. According to the account, the resident had dental insurance that was billed through the monthly bill while living there. In March or April of 2022, the family requested that this dental insurance be cancelled. A staffer named Rae reportedly assured them that the cancellation would take place. The resident then moved to a new facility in August 2022, and upon departure they received a final bill from Monroe City Manor that allegedly included three months of dental insurance. The family insists that no one did what was needed to cancel the insurance as requested, and they view the continued billing as the facility's error rather than the resident's responsibility.

The family pursued the issue with multiple letters, including a certified letter, insisting that the resident should not be charged for something he did not want or receive. They contend that the home failed to cancel the dental insurance as promised. Despite these efforts, the issue was not resolved, and the letters allegedly began to be returned to sender because the facility would not address the dispute. More recently, the family began receiving telephone calls about the bill, which they view as yet another sign that the problem has not been properly handled. The family stresses that the debt in question is Monroe City Manor's liability, not the resident's, and they urge others to monitor nursing home bills closely and to follow through on disputes rather than letting charges accumulate.

In addition to concerns about billing and records, a separate complaint centers on the care provided by the night shift at Monroe City Manor Care Center. The reviewer describes the third shift, which is the overnight staff, as regularly ignoring calls for help from residents. A specific example is provided involving the reviewer's grandmother, who remains a current resident but reportedly cannot get up to use the restroom or to obtain a drink when needed. The grandmother allegedly has total continence and is said not to require or be expected to wear a diaper, yet she has been unable to rely on timely assistance for days. This part of the account emphasizes a fear among the family that raising concerns could lead to retaliation or worse treatment, given their worry that some staff are rude toward the grandmother.

The overall tone of the review paints a broader picture of dissatisfaction with the facility's staffing levels and responsiveness. The reviewer argues that the home is advertising a five-star rating to attract new residents while, in their view, it does not have adequate staff to care for the residents who are already living there. The implication is that the current staffing issues undermine the quality of care and daily living for residents, not only for their own grandmother but for others who rely on overnight assistance. This contrast between marketing claims and daily experiences contributes to a sense of mistrust and frustration among the family.

Amid these frustrations, the reviewer notes a tension between perceived accolades and actual, observable conditions within the facility. The line about CMS grading - "Best nursing home in the area per CMS grades" - appears to be cited as a benchmark that the reviewer believes is not reflected in the live experiences of residents and families. The discrepancy between a supposedly strong rating and the reported realities on the ground adds to the sense of concern and urgency to address both the billing issue and the quality of care.

Taken together, the review presents two interwoven threads of complaint: a billing dispute that the family says should never have occurred and which remains unresolved despite multiple attempts to rectify it; and persistent concerns about the overnight care, responsiveness, and courtesy of some staff members. The author urges prompt corrective action to cancel the unnecessary dental insurance charges, to ensure clear and accountable communication about bills, and to improve the attentiveness and respect shown to residents, especially those who are most vulnerable at night. The closing sentiment underscores an appeal for real improvements that align with the facility's marketing claims and the needs and safety of its residents.

Features

Housing

  • 60 resident community capacity 60 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Monroe City Manor Care Center in Monroe City, MO is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents.

The community provides a comfortable and convenient living environment with fully furnished apartments that include private bathrooms and kitchenettes. Residents can enjoy their favorite TV shows with cable or satellite TV and stay connected with Wi-Fi/high-speed internet. Housekeeping services are available to ensure a clean and organized living space.

There are various activities and amenities to cater to the social, physical, and mental well-being of the residents. A beauty salon is on-site for residents to pamper themselves, while a gaming room and small library provide entertainment options. The fitness room and wellness center promote an active lifestyle, with fitness programs offered regularly. Outdoor spaces such as gardens allow residents to enjoy nature.

Dining at Monroe City Manor Care Center is exceptional, with restaurant-style meals prepared according to special dietary restrictions. There is also assistance available for diabetes diets. Transportation can be arranged for outings or medical appointments through community-operated transportation services.

Care services provided include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications timely and accurately.

The community also offers additional services like move-in coordination and concierge services to assist in making the transition smooth for new residents. Planned day trips and scheduled daily activities keep residents engaged, while resident-run activities encourage social interaction within the community.

With several nearby parks, pharmacies, physicians, restaurants, transportation options, and places of worship in close proximity, residents have convenient access to necessary amenities outside the community.

Overall, Monroe City Manor Care Center provides a comfortable living environment with comprehensive care services tailored to meet the unique needs of each resident. The numerous amenities and engaging activities create an enriching lifestyle for seniors seeking assisted living in Monroe City, MO.

Nearby Places of Interest

Restaurants

  • Hardee's (0.5 miles)
  • Dos Primos Mexican Restaurant (0.8 miles)
  • Monroe Family Restaurant (0.8 miles)
  • BK's Place (1.1 miles)
  • Scoreboard (1.3 miles)
  • Scoreboard Bar & Grill (1.3 miles)
  • Frei-Pan (1.4 miles)

Pharmacies

  • Gosney Pharmacy (0.5 miles)
  • County Market (13.4 miles)

Physicians

  • Monroe City Family Practice (0.6 miles)
  • Hannibal Clinic (1.2 miles)
  • Altman Dana DO (13.1 miles)
  • Mary Klingner MD (13.1 miles)
  • Palmyra Clinic (13.1 miles)
  • Midwest Orthopedic Specialists (14.5 miles)
  • Riverside Dermatology (14.5 miles)

Places of Worship

  • Promiseland Family Church (0.6 miles)
  • Promiseland Family Church (1.3 miles)
  • Our Savior Lutheran Church (1.5 miles)
  • Holy Rosary Church (1.5 miles)
  • Second Baptist Church (1.5 miles)
  • Sisters Of St Dominic (1.5 miles)
  • Promiseland Family Church (1.6 miles)

Transportation

  • Burlington Northern Railroad (1.2 miles)
  • U-Haul Moving & Storage (1.2 miles)
  • U-Haul Neighborhood Dealer (8.6 miles)
  • U-Haul Neighborhood Dealer (11.2 miles)
  • Black Creek Taxidermy (11.9 miles)
  • Radical Reflections Taxidermy (13.5 miles)
  • Budget Truck Rental (16.2 miles)

Parks

  • North Park (1.4 miles)
  • Frank Russell Recreation Area (9.6 miles)
  • Mark Twain Memorial State Park (10.9 miles)
  • Mark Twain Birthplace State Historic Site (12.7 miles)
  • Palmyra Parks & Recreation (13.5 miles)
  • Flower City Park (13.6 miles)
  • Hannibal Rocks Off Road Park (16.2 miles)

Hospitals

  • Hannibal Regional Hospital Foundation (7.5 miles)
  • Blessing Hospital (13.1 miles)
  • Hannibal Regional Hospital (14.4 miles)

Cafes

  • Mimi's Coffee House (15.3 miles)
  • The Hootenanny Cafe (16.2 miles)

Theaters

  • Hawkins Theatre (16.9 miles)

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