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3.3 from 30 reviews
5 stars
14
4 stars
4
3 stars
0
2 stars
0
1 stars
12
Overall Review of Valley View Health & Rehabilitation
caveat5 reviews mention this
Call response problems show up
Residents describe delays and trouble getting help when needed.
Several residents say they had trouble reaching staff or getting timely assistance. One reviewer mentions call lights being ignored for an hour or more, while another complains of the phone being kept busy. Others point to understaffing and a lack of dependable care coverage, even during urgent needs.
caveat5 reviews mention this
Care quality raises serious concerns
Some residents describe neglect and unsafe care outcomes.
While a few people report good rehab experiences, others report problems with day-to-day care. Reviewers describe issues like inadequate repositioning, skin concerns, and missed attention during requests for help. There are also accounts of falls and other complications, alongside complaints that staff did not care for patients properly.
common4 reviews mention this
Food quality is mixed
Food can be a strong plus or a recurring complaint.
Dining is discussed both positively and negatively across reviews. One reviewer highlights good food during rehab, while others complain about cold or lousy meals. A few also mention diet and meal restrictions not being followed the way a family member ordered them.
common8 reviews mention this
Staff helpfulness is often praised
Many reviewers say staff were kind, helpful, and professional.
A large share of reviews describe the staff as friendly and responsive to needs. Multiple people say caregivers were helpful during recovery and that communication and assistance felt supportive. Even with the negative experiences elsewhere in the reviews, positive comments consistently return to staff attitude and professionalism.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
96 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Places of Worship
Jefferson Avenue United Methodist Church (0.2 miles)
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