Valley View Health & Rehabilitation
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1600 East Rollins Street, Moberly, MO 65270
For more information about senior living options: (844) 490-3973
The rehab was great and the food was good. The rehab staff provided the best experience, and they are highly recommended. The staff were wonderful and the residents were wonderful. Everyone was extremely nice and very helpful during rehab. The staff were very professional and caring, offering assistance when needed; Cheryl was on the spot and was awesome. The staff were very friendly and very helpful. The staff cared about everyone who was there. The facility is a great place to work and be.
The director is described as a straight-up liar who fails to arrange essential doctor appointments. The facility is reported to have the worst management and overall experience. Residents are neglected - left in bed for hours, leading to bedsores and dehydration. Staff are frequently rude, unhelpful, and do not respond to call lights, with waits of an hour or more for assistance. Dietary orders are ignored, and residents are served foods they cannot have. The facility is chronically understaffed, resulting in insufficient care. Allegations of neglect contributing to a loved one's death (sepsis) at the facility. Cleanliness and maintenance are poor; rooms are dirty and food is cold. Covid-related visitation restrictions are cited as worsening health outcomes due to limited family input and support.Valley View presents a wide spectrum of experiences, with some residents and families describing it as a place of real care and recovery, and others recounting a troubling mix of neglect, poor oversight, and frustrating administration. The reviews cluster around several recurring themes: inconsistencies in care quality, staff shortages and attitude, problems with management and doctor access, and a few markedly positive experiences in rehabilitation and daily support.
On the negative side, many accounts center on the management and coordination of care. One reviewer accuses the director of being "a straight up liar" and recounts an incident where they were not taken to necessary doctor appointments, then allegedly lied about it. In another painful episode, a patient felt compelled to walk out with a broken foot and amputated toe because of a directive that prioritized a wheel chair at the expense of urgent medical access. The tone here is one of broken trust in leadership and a sense that administrative decisions directly harmed patients. Several commenters describe long-standing disputes with the facility's operation, including not being allowed to engage with the facility doctor or navigate care in a way that felt consistent with a patient's needs, especially after serious health events like strokes or major surgeries.
Care quality and patient safety are the focal point of numerous criticisms. Reviewers describe patients left "laying in the bed for hours upon hours," with alarming physical indicators like "brown rings" and bedsores, suggesting insufficient movement and repositioning. There are mentions of dehydration, urinary tract infections, and poor meal planning - "they wouldn't follow my mom's diet order" and instances where residents were given foods they shouldn't have, leaving families to intervene so the resident could eat something appropriate. The problem of delayed responses to call lights is echoed by several accounts, describing waits of an hour or more for assistance. A particularly stark claim notes that staff would sometimes be found with blood, waste, or other messes in common areas, hinting at broader cleanliness and sanitation concerns.
The most serious accusations involve alleged neglect and its consequences. One family asserts that their uncle died of sepsis caused by neglect after a decline in care during Covid visitation restrictions; they point to bedsores, repeated falls, dehydration, and delayed transfers as chronic issues that worsened during his stay. The sentiment is strongly accusatory, with claims that a combination of restricted visits and poor day-to-day care contributed to a fatal outcome. Other comments describe ongoing understaffing and the resulting inability to provide basic, attentive care, including frequent complaints about staff attitude and a perception that caring for residents was treated as a secondary priority.
Amid the negative portrayals, there are clearly positive experiences that cannot be dismissed. A number of reviewers praise the rehabilitation program as a strength of the facility, noting that the rehab staff can be highly capable and that the food is good. One long-term rehab stay is described as "the best experience" for both the reviewer and their family, with several mentions of helpful, professional, and on-the-spot staff members, including a named caregiver, Cheryl, who was singled out for praise. Others describe a welcoming, supportive environment with friendly residents and staff who are consistently kind when visited, suggesting that when care teams are engaged and adequately staffed, the experience can be markedly better.
Overall, the comments paint Valley View as a place where good rehabilitation services and certain compassionate staff exist alongside serious concerns about leadership, staffing levels, and day-to-day care practices. Several reviewers call for more reliable doctor access and better adherence to dietary and medical orders, along with sharper attention to patient safety - especially in recognizing and preventing neglect, ensuring timely assistance, and maintaining clean, safe physical surroundings. As with many facilities facing pressure from workload and staff shortages, experiences at Valley View appear to hinge heavily on the specific care team and shift, leading to a broad range of outcomes - from deeply troubling to genuinely positive.
For families considering Valley View, the pattern suggests a need for cautious, on-site evaluation and proactive involvement. The rehab program may offer meaningful benefits and a high level of support, but concerns about management, call responsiveness, and consistency of daily care cannot be ignored. In conversations with current and former residents and families, the takeaway is that relationships with staff and access to timely, appropriate medical oversight dramatically shape the experience - making some stays empowering and others distressing. Prospective residents would do well to verify current staffing levels, care protocols, and accessibility to the facility's medical team, and to have open channels of communication with caregivers to ensure that dietary needs, safety, and medical plans are actively managed every day.
96 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valley View Health & Rehabilitation in Moberly, MO is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can indulge in pampering treatments, as well as enjoy their favorite TV shows with cable or satellite TV in their fully furnished private rooms.
Residents have access to community-operated transportation for convenient outings and appointments, while the computer center enables them to stay connected with loved ones online. The dining room offers restaurant-style meals prepared by professional chefs, catering to special dietary restrictions if required.
For recreational activities, residents can enjoy the fitness room and gaming room for physical exercise and socializing opportunities. The community also boasts a beautiful garden and outdoor space for relaxation and enjoying fresh air. The small library provides reading materials for intellectual stimulation, while the wellness center offers various health-related services.
The dedicated staff at Valley View Health & Rehabilitation provides 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time, while diabetes diets are available for those with specific dietary needs.
Residents can participate in a variety of activities organized by the community, including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to cater to individual needs and preferences.
In terms of local amenities nearby, Valley View Health & Rehabilitation is conveniently located with three cafes, six parks, five pharmacies, thirteen physicians' offices, eighteen restaurants, five transportation options, twenty-eight places of worship nearby. Additionally,hospitals nearby provide quick access to medical care when needed.
Overall Valley View Health & Rehabilitation provides an exceptional assisted living experience with its comprehensive amenities and care services along with convenient access to various amenities in the surrounding area.
Valley View Health & Rehabilitation is located at 1600 East Rollins Street, Moberly, MO 65270 in Randolph County, Missouri
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