Overall Review of Edgewood Manor Nursing Home
caveat
7 reviews mention this
Communication issues frustrate families
Families frequently report trouble reaching staff and getting timely updates.
Several reviews describe difficulty getting phones answered and calls returned, with families saying they had to keep calling to speak with someone. Others mention limited communication during injuries or hospital transfers, including cases where the family says they were not contacted until after the fact. A few reviewers also attribute these problems to management rather than front-line caregivers.
caveat
13 reviews mention this
Care quality concerns appear in reviews
Multiple residents and families describe serious care breakdowns, including hygiene and supervision issues.
Across several reviews, families report problems such as poor hygiene, dirty conditions, and lack of appropriate attention, including mentions of bed sores and open wounds. Some reviewers also describe falls and injuries, with claims that calls to families were missed or care did not prevent repeated incidents. A few residentsā experiences are described as worse over time, with reviewers pointing to staffing and management problems.
common
12 reviews mention this
Cleanliness is mixed but common
Reviews mention cleanliness both as a strength and a recurring problem.
Some reviewers praise the facility as very clean, noting that it smells good and that residents look fresh and well kept during visits. Others describe the building as unsanitary or smelly, with comments about dirty beds, unclean conditions, and reports that residents arrived at the hospital in poor condition. Even within the reviews that are overall negative, cleanliness is repeatedly tied to dissatisfaction with care.
common
6 reviews mention this
Staff kindness is praised by some
Some residents and families describe staff as friendly, professional, and helpful.
Several reviews give positive feedback about staff, describing them as nice, compassionate, and ready to help, including administrators and employees. Positive accounts also mention caregivers being knowledgeable, answering questions, and keeping families informed about changes. These remarks appear alongside more critical reviews, suggesting experiences vary by caregiver coverage or management.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.