Delmar Gardens Of Meramec Valley
Save#1 Arbor Terrace, Fenton, MO 63026
For more information about senior living options: (844) 490-3973
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Delmar Gardens Meramec Valley comes through in many voices as a place that feels like family, where kindness, care, and teamwork shape daily life. Several reviewers praise the atmosphere of the building, describing it as clean and pleasantly scented, with a well-kept campus and a layout that is easy to navigate. The staff - across roles and shifts - are repeatedly noted for their helpfulness, thoughtfulness, and willingness to go the extra mile for residents, families, and even visiting agency staff. One reviewer even found that a late arrival due to traffic or an Uber hiccup was met with understanding and warmth rather than frustration. The sense of community, mutual support among staff, and a "can-do" attitude are cited as factors that make the work go smoothly and keep morale high, with some expressing real openness to returning for full-time roles because the environment feels so positive.
Leaders and frontline caregivers alike are called out for keeping calm under pressure and maintaining a steady, reassuring presence. Mrs. Tracie, Denise, and Jason are singled out as instrumental in weathering difficult shifts and keeping a positive outlook, and their calm, steady leadership is credited with sustaining the care culture even during tougher days. Individual team members receive heartfelt praise for their dedication: Luka, Kristal, Pam, and Ms. Abbie are named for their helpfulness, kindness, and empathy. Others highlight the collaboration between nursing, therapy, and maintenance staff - Roger (PT) and Stacey (OT) in particular - whose efforts are felt by families as they observe progress and are kept informed about a loved one's recovery. The Mercy-affiliated medical teams and the on-site dental services through Apex are mentioned as important supports that contribute to a comprehensive, cohesive care experience.
For some families, the care they observed and experienced translated into tangible, hopeful outcomes. One family notes that their mother, who spent time there on hospice, has made meaningful improvements and has even been taken off hospice, attributing much of this to the attentive, well-coordinated care she received from the Delmar Gardens team. Specific caregivers - Kim, Dee, Maura, Celeste, and Taylor - are named as standouts who connected with the patient and family, providing compassionate, consistent attention. The overall impression for these reviewers is that the facility can deliver high levels of medical and emotional support, with the on-site Mercy team delivering strong medical guidance and the facility's environment - clean rooms, good nutrition, and friendly, responsive staff - reinforcing a sense of well-being and stability.
However, the reviews also contain grave and alarming concerns that stand in stark contrast to the positive messages. Several reviewers recount shocking lapses in care and safety. One account describes a distressing incident in which a patient reportedly wore a bed pen and was pressured to use it, followed by inappropriate medication handling and administration. Another reviewer reported that a non-diabetic relative was given insulin and faced questions about whether that decision had been properly reviewed. A claim of an overdose of opioids requiring Narcan on the way to the hospital is described in severe terms, labeling the facility as "absolute garbage." Others recount long delays in delivering essential medications, including IV therapy, where a patient waited more than a day for treatment after multiple attempts to escalate care. The sense of attention slipping into complacency is reinforced by reports of staff leaving a patient to deliver meals and only returning with "attitudes," and by assertions that agency workers did not share the same level of care or accountability.
Additional, deeply troubling feedback centers on patient safety and quality of life during rehab stays. A reviewer contends that a patient in rehab did not receive IV medicines or oral medications for a full 24 hours, prompting the need to contact external medical professionals for escalation. There are also personal property concerns, including a report of a charger being stolen from a common area and staff offering dismissive explanations that such incidents are commonplace. On the dementia front, a family describes their mother-in-law's stay in painful detail: repeated requests to stop sodas were ignored, a lack of regular showers, a persistently dirty room, a smell of urine, and missing clothing. The family alleges dehydration and pneumonia upon discharge, with a sodium level reported at 167, and recounts a perceived lack of communication from the nurses and doctors, including a response that the doctor might be unreachable. The family's decision to speak with hospital authorities and the Joint Commission underscores the seriousness with which they view these experiences, and they imply that what they endured was not isolated but indicative of broader systemic issues within the facility.
Against these heavy concerns, some families continue to find positive experiences and constructive care. A number of reviewers note that, when the care teams happen to align with the patient's needs and when staff communicate effectively, the facility can deliver strong, compassionate support. They emphasize the value of a clean, well-maintained environment, high-quality food, and the assurance that care teams work to meet each resident's unique needs. The facility's collaboration with Mercy and the availability of on-site dental care through Apex are highlighted as meaningful advantages. In this mixed picture, several families express gratitude for the care that did go well, the kindness they witnessed, and the possibility of returning for future care or employment because of the overall positive culture they encountered.
Taken together, the accounts paint a facility with a dual reality: on one hand, a compassionate, community-centered environment where staff members like Mrs. Tracie, Denise, Jason, Luka, Kristal, Pam, Ms. Abbie, Kim, Dee, Maura, Celeste, and Taylor, along with Roger and Stacey, are celebrated for their dedication and heartfelt care; and on the other hand, serious safety and quality-of-care concerns that range from medication administration and delays, to neglect in showering and hydration, to significant lapses in patient monitoring and responsiveness. The facility is described as both a place of genuine warmth and a source of real fear for families who have witnessed or heard about dangerous situations. As Delmar Gardens Meramec Valley continues to serve residents and their families, the recurring message is clear: the positive, person-centered care and a strong sense of community exist side by side with urgent calls for systemic improvements to ensure every resident's safety, dignity, and well-being.
Delmar Gardens Of Meramec Valley in Fenton, MO is a vibrant assisted living community that offers a range of amenities and care services to its residents. The community is conveniently located near cafes, parks, pharmacies, physicians, and restaurants, ensuring easy access to essential services.
Residents at Delmar Gardens Of Meramec Valley can enjoy a variety of amenities designed to enhance their quality of life. A beauty salon is available for residents' grooming needs, while cable or satellite TV ensures entertainment options. Community-operated transportation is provided for convenient outings, and a computer center allows residents to stay connected with loved ones digitally.
For dining needs, the community offers restaurant-style dining where delicious meals are prepared and served by friendly staff. Special dietary restrictions are accommodated for individuals with specific nutritional needs.
Physical wellness is prioritized at Delmar Gardens Of Meramec Valley with a fitness room available for regular exercise and a wellness center offering various programs and services. Residents can also relax in the outdoor space or engage in activities such as gaming and reading in the small library.
Care services provided include 24-hour supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is offered by trained staff members. Medication management is also provided to ensure proper dosage and administration.
A range of activities are available to keep residents engaged and entertained. Concierge services are offered for personalized assistance, while fitness programs cater to physical well-being. Planned day trips provide opportunities for exploration outside the community, while resident-run activities foster a sense of community involvement. Scheduled daily activities ensure there is always something exciting happening.
The overall atmosphere at Delmar Gardens Of Meramec Valley promotes independence while providing necessary support and care for its residents.
Delmar Gardens Of Meramec Valley is located at #1 Arbor Terrace, Fenton, MO 63026 in St. Louis County, Missouri
Delmar Gardens Of Meramec Valley on seniors.fyi includes 42 photos including images showing landscaping, garden, interior, tree, building, outdoors, trees, nature, and more.
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