Southbrook
Save1101 Hazel Lane, Farmington, MO 63640
For more information about senior living options: (844) 490-3973
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Southbrook emerges in these accounts as a place of bright contrasts: for many families and residents it feels like a blessing, a haven where care, kindness, and a sense of family prevail, yet for others it reveals troubling gaps in staffing, communication, and accountability that can leave loved ones vulnerable. Across the stories, the heartbeat of the facility often centers on the people who show up every day to care for others, even as a few persistent issues tug at the overall experience.
On the most glowing notes, Southbrook is praised for its caregiving team and the atmosphere they create. Reviewers repeatedly highlight the dedication of the care providers - nurses, nursing aides, and the physical and occupational therapists - who are described as excellent and genuinely invested. Specific names come up with gratitude: Jessica, Heather, Sierra, and Hailey are singled out for praise, as are other staff members who have formed close bonds with residents and their families. The center itself is described as clean and pleasantly scented, with amenities like a whirlpool bath that many found fabulous. The sense that staff treat residents "as if they were their own family" and that the care delivered is patient-centered is a common thread, and several families report that Southbrook has helped their loved ones regain strength, enabling them to return home and resume ambulatory life. In particular, families speak about the care teams being thoughtful and respectful, with a front?line approach to dignity, kindness, and respect that makes residents appear happy and engaged.
Beyond clinical care, the social and activity programming receives strong endorsements. Families note a rhythm of life that includes meaningful, hands-on activities - snap beans, root beer floats, popcorn during movies, and various games - that keep life at the facility lively and engaging. A recurring sentiment is that residents are not merely existing but thriving socially, with conversations between residents and staff evident at the entrances or as families depart after visits. The sentiment that the care team is the best seen in the long-term care community is echoed by multiple reviewers, who describe residents as smiling and content, often with staff forming relationships that feel more like extended family or even "grandchildren" to the residents.
Many reviewers express deep personal gratitude. Some reflect on how the staff's care extended to families as well, with one account noting that a mother or father loves the people at Southbrook and is treated with "kindness" that makes a real difference. The sense of belonging is strong: "the staff have become like family," and in one case several caregivers were singled out for their consistency and warmth. Such testimonials are not merely about the facility's image but about real, visible moments of connection - staff taking time to chat with families, celebrate small wins, and make the daily experience feel respectful and uplifting.
However, this portrait is not uniform. A number of reviews sharply challenge the facility on the operational side, especially around food service and staffing. One reviewer describes meals that are good in taste but consistently served cold, with kitchen tickets that aren't read and condiments forgotten, forcing the serving staff to repeatedly fetch items from the kitchen. The result is cold meals by the time they reach the end of the hall, a problem the reviewer says persists despite attempts to address it. This critique highlights a broader point: even when care and atmosphere are strong, logistical shortcomings in areas like the kitchen can undermine the resident experience and frustrate families who are trying to ensure basic comfort and nutrition.
Understaffing is a frequent and harsh motif in several accounts. Phrases like "the most understaffed place I've ever seen" and "the dayshift nurses and aids are very rude" reflect a sense that the facility can be overwhelmed by demand and under-resourcing. Some reviews describe distressing care episodes, including a mother with Alzheimer's who required careful monitoring and timely assistance that did not occur consistently; issues such as prolonged wheelchair confinement, missed meal requests, multiple falls, and inadequate activity engagement are cited. One family recounts a sequence in which a loved one with a broken femur was in recovery for longer than expected, then moved to a regular hall, with reports of limited mobility support and confusing isolation warnings that left them appalled. Another account details a troubling scene involving perinatal care in the acute setting, painting a broader picture of how lapses in attention can ripple into trust and safety concerns for families.
The negative experiences extend into interpersonal and administrative realms as well. A particularly pointed critique involves staff conduct and leadership decisions: one reviewer alleges that an administrator fired a CNA for refusing to refer to a transgender coworker with a pronoun that did not align with their gender identity, and claims to have documentation and even recordings to prove the firing. This accusation, presented as a firsthand account, underscores an atmosphere some families perceive as overly preoccupied with pronoun politics rather than resident care. Parallel concerns touch on the administration's responsiveness to day-to-day resident needs - such as hair care for an elderly relative, timely podiatry visits, or even basic courtesy items like consistent soup options - compounded by a recent note about soda being removed from meals and a substantial monthly bill increase that some families felt was not matched by corresponding service enhancements.
Several reviews recount very troubling health-care experiences that prompted strong warnings. One account condemns the hospital transfer process and the logistics around picking up a handicapped patient, leaving a resident waiting in a wheelchair in a hospital setting for hours, while another speaks of a nurse who was dismissive during a resident's final hours, raising questions about the balance between professional care and bureaucratic efficiency. Yet even within these darker threads there are mentions of individual staff members who exemplify dedication and compassion, suggesting that quality can be highly variable and closely tied to staffing stability and leadership approach.
Taken together, the stories about Southbrook present a facility capable of extraordinary care and deep personal connections, balanced by significant and sometimes alarming shortcomings in management, staffing levels, and operational consistency. Families describe a remarkable core of caring professionals who can transform a difficult stay into a positive, even uplifting, experience when staffing is sufficient and communications are clear. At the same time, others report prolonged periods of understaffing, neglected meal service, inconsistent activity programming, and concerning administrative decisions that erode trust. For families evaluating Southbrook, the picture is nuanced: a center that can feel like a family to those who receive consistent, attentive care, yet one that also exposes vulnerabilities that demand strong administrative oversight, reliable staffing, and continuous process improvements to ensure every resident receives the dignity, timely care, and basic comforts they deserve.
Southbrook in Farmington, MO is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the well-being and comfort of its residents. Our community is designed to provide a supportive and engaging environment where seniors can live independently while receiving the assistance they need.
Our residents can enjoy a variety of activities right on-site, including gaming rooms, fitness rooms, and small libraries. They can also take advantage of our beautiful outdoor spaces and gardens for relaxation and socialization. We offer fully furnished apartments with private bathrooms, ensuring privacy and convenience for each resident. All apartments are equipped with air-conditioning and cable or satellite TV.
We understand the importance of staying connected to the outside world, which is why we provide Wi-Fi/high-speed internet access throughout our community. Residents can stay connected with their loved ones through telephone services as well.
At Southbrook, we prioritize the health and well-being of our residents. Our dedicated staff provides 24-hour supervision and assistance with daily activities such as bathing, dressing, transfers, and medication management. We offer high acuity care for those who require specialized attention. Our team also ensures that dietary needs are met by offering diabetes diets, special dietary restrictions options, vegetarian meals, as well as meal preparation and service.
Transportation is made convenient through our community-operated transportation service. We also assist in arranging transportation for our residents when needed. Additionally, we have concierge services available to cater to any specific requests or needs.
Our community takes pride in providing spiritual support through devotional services both on-site and off-site. We have scheduled daily activities to keep our residents engaged and entertained. We also organize planned day trips for outings in the surrounding area.
Southbrook is conveniently located near various essential amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, Southbrook in Farmington, MO is a warm and inclusive assisted living community that offers comprehensive care services and a variety of amenities to ensure the comfort and happiness of its residents.
This area of Farmington, Missouri offers a variety of amenities that may be appealing for those considering senior living. There are several hospitals and medical facilities nearby, including Parkland Health Center and various physician offices, providing convenient access to healthcare services. Additionally, there are a number of restaurants offering diverse dining options, as well as pharmacies for easy access to medications. Parks and places of worship are also within close proximity, allowing for recreational activities and spiritual fulfillment. The presence of a movie theater and cafes provide opportunities for entertainment and socializing. Transportation options such as car rental services are available for ease of mobility.
Southbrook is located at 1101 Hazel Lane, Farmington, MO 63640 in St. Francois County, Missouri
Southbrook on seniors.fyi includes 21 photos including images showing interior, dining, decor, bathroom, office, lighting, living room, artwork, and more.
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