Hillcrest Care Center

Pros

• The facility smells nice and the food always looked good.
• The rooms were pretty nice overall and had enough space for her things.
• Some of the residents are so fun to talk to.
• The staff members were very helpful.
• They had an activities director who did do some activities.
• Dad liked the garden that he could walk out to without having somebody go with him.
• The staff at the facility is kind and goes out of their way for my uncle.
• The facility is very clean every time I visit.
• The staff at the facility is compassionate and caring.
• The Administrator Cindy has gone above and beyond to make sure my mom is comfortable and safe.
• The nursing staff and CNA's have been amazing in providing care for my mother.
• Some of the girls at the facility are very nice.
• Social services helped my mom get back home with home health care.
• Everyone in the facility treated my grandma as if she were family

Cons

• "Never enough staff and only a few of them would actually help you."
• "Several of the residents were unsafe to be around."
• "Would never go back or recommend it."
• "The girls on the floor and the girls at the desk have no communication."
• "Understaffed, no communication between staff on individual care needs, lie to cover each other."
• "Lack of supervision of nurses and aides."
• "Don't put loved one there unless they can take care of themselves."
• "After my mom passed everyone became heartless."

Review

When it comes to finding a nursing home for a loved one, the decision is never easy. However, Hillcrest Care Center seems to have made the process a little easier for some families. Meagan and Brice were particularly helpful in assisting one individual with placing their stepmother. The facility itself has a pleasant smell and the food always looks appetizing. The rooms are spacious enough to accommodate personal belongings, and the residents are friendly and enjoyable to talk to.

While some families had positive experiences at Hillcrest, others faced challenges that led them to seek alternative care options. One family had to move their father after a year because he kept wandering off and the facility did not have memory care services. Despite this setback, they appreciated the staff members' kindness and helpfulness. The rooms provided were nice, equipped with convenient amenities such as a counter sink and drawers. However, there were concerns about the food not being to their father's liking.

On the other hand, some families expressed immense satisfaction with the care received by their loved ones at Hillcrest Care Center. A grandchild spoke highly of their grandmother's experience, stating that she consistently shares stories about her friends and daily fun activities. Another reviewer praised the cleanliness of the facility and commended the kind staff who go out of their way for their uncle's needs. The inclusion of bible study sessions was also appreciated.

However, not all reviews were positive. One individual had reservations about the chaos they witnessed during their mother's short stay at Hillcrest Care Center. They believed there was a lack of staff availability, with most employees frequently on breaks or smoking outside. Additionally, they felt that certain residents posed safety risks due to inappropriate behavior.

Despite these concerns, other reviewers still regarded Hillcrest as top-notch in terms of care and compassion. They encouraged potential families seeking long-term care options to check out this facility first before making any decisions.

One reviewer shared heartfelt praise for Hillcrest's nursing staff and certified nursing assistants (CNAs), describing them as amazing and supportive. The administrator, Cindy, was especially mentioned for going above and beyond to ensure the comfort and safety of their mother. Although there were complaints about the food, this was attributed to their mother's diminished taste due to a stroke and dementia. Overall, they expressed extreme satisfaction with the care provided by Hillcrest.

On the other hand, some reviewers expressed dissatisfaction with the management team's lack of supervision and poor communication among staff members. They felt that individual care needs were not adequately met, leading to issues such as poor response time to alerts and a lack of assigned areas for patients.

In contrast, one reviewer had a positive experience with their mother's therapy at Hillcrest. They were pleased with the outstanding staff in both therapy and social services who facilitated her recovery and helped her transition back home with home health care.

Lastly, a grandchild expressed immense gratitude for the care received by their grandmother during her three-year stay at Hillcrest Care Center. They emphasized how everyone treated their grandmother like family, leaving a lasting impression of love and support.

While several reviews showcased positive experiences at Hillcrest Care Center, it is important to note that there were also concerns raised regarding staffing levels, communication among staff members, and overall management oversight. Potential families should consider these factors carefully when making decisions about long-term care options for their loved ones.

Physicians

• Patel Ashutosh (0.8 miles)
• Crawford Steven D DO (1 miles)
• Desoto Family Practice (1 miles)
• Hometown Healthcare of Desoto (1 miles)
• Advanced Psychiatric Services (9.2 miles)
• Midwest Oral Maxillofacial & Implant Surgery (9.5 miles)
• Draves Family Practice (9.5 miles)

Places of Worship

• First Baptist Church (0.9 miles)
• Kingdom Hall-Jehovah's Witness (1.1 miles)
• Saint Rose of Lima (1.2 miles)
• Grace Lutheran Church Lcms (1.2 miles)
• Trinity Episcopal Church (1.3 miles)
• Southern Baptist Convention (2.6 miles)
• Victoria United Methodist Church (2.8 miles)

Cafes

• Bistro at the Square (1 miles)
• Panera Bread (9.6 miles)
• Starbucks (9.6 miles)

Restaurants

• El Lobo Rojo (1 miles)
• Pizza Hut (1 miles)
• Subway (1.1 miles)
• Hardee's (5.5 miles)
• Los Portales (5.5 miles)
• McDonald's (6.6 miles)
• The Pasta House (8.9 miles)

Pharmacies

• Westland Pharmacy (1 miles)
• Westland - Health Mart Pharmacy (1 miles)
• Medicine Shoppe (1 miles)
• Medicine Shoppe 1376 (1 miles)
• Walgreens (1.2 miles)
• Apothecary (9.6 miles)
• CVS Pharmacy (9.6 miles)

Theaters

• Melba Theatre (1.2 miles)
• B & B Theatres (9.1 miles)

Parks

• Walther Park (2 miles)
• West City Park (8.9 miles)
• Morse Mill Park (9.4 miles)
• Guinea Pig Palace (9.7 miles)
• Crystal City Park Workshop (11.1 miles)
• Missouri State (12.4 miles)

Hospitals

• Esse Health (9.2 miles)
• P and O Care-Crystal City Festus (9.5 miles)

Transportation

• The Festus Airport (10 miles)
• Jefferson County Taxi Cab Services (10.3 miles)
• Union Pacific Railroad (10.6 miles)