Heritage Hall Nursing Center in Centralia, MO

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  • Interior

    A cozy diner with a neatly set table and a view into the kitchen area.

  • Decor

    A well-lit dining room with hardwood floors, tables, and chairs arranged neatly.

  • Living Room

    A cozy living room with comfortable seating, a large television, and warm lighting.

  • Building

    A welcoming building entrance with a landscaped garden and pathway.

  • Bedroom

    A simple hospital room with a single bed and striped blanket.

  • Landscaping

    A building with a stone facade, surrounded by a landscaped area featuring autumn flowers and a sign that reads 'Vintage Hills'.

  • Bathroom

    An accessible bathroom with a specialized bathtub and wheelchair for medical use.

  • Lobby

    A comfortable waiting area with beige sofas and warm lighting.

  • Exercise Equipment

    A rehabilitation therapy room equipped with exercise equipment and parallel bars.

Heritage Hall Nursing Center in Centralia, MO

Heritage Hall Nursing Center is a nursing home community in Centralia, MO.

Information last verified:

750 East Highway 22, Centralia, MO 65240

For more information about senior living options: (866) 208-4318

3.6 from 27 reviews
5 stars
15
4 stars
3
3 stars
0
2 stars
2
1 stars
7

Overall Review of Heritage Hall Nursing Center

common 21 reviews mention this

Caring, responsive staff show up

Residents and families consistently describe the staff as caring and responsive.

Many reviews praise staff for treating residents with kindness, respect, and attentiveness, including nurses and therapists working hard to make stays feel comfortable. Several families also call out specific people and describe good communication and follow-through from day to day. At the same time, a handful of reviews raise concerns about inadequate help, impatience, and unprofessional behavior, including situations involving medical or personal care.

common 6 reviews mention this

Facility cleanliness is repeatedly noted

Cleanliness is a recurring positive theme in resident feedback.

Multiple reviews mention the facility smells clean and feels well kept, including common areas. Others add that the environment looks organized and maintained. A negative thread exists in a few reviews, but the most frequent comments lean strongly toward cleanliness as a steady strength.

differentiator 7 reviews mention this

Rehabilitation and therapy quality matters

Physical therapy and rehab support are mentioned as a key part of stays.

Residents and families describe rehabilitation progress and the role of physical therapy in helping people recover after hospital or mobility-related needs. Several reviews specifically call out physical therapy quality and effective support from the nursing and therapy teams. In contrast, a few reviews report therapy being delayed, rushed, or handled with a lack of patience, which negatively affected the experience for those individuals.

caveat 6 reviews mention this

Communication and care execution issues

Some reviews describe breakdowns in communication and hands-on care.

A recurring complaint is that communication and follow-through were inconsistent, such as unclear expectations after transfer, missed scheduling, or slow resolution of concerns. Other negative mentions include problems with care execution, including getting help with basic needs and issues with equipment or room setup. Even where reviewers were otherwise satisfied, these concerns are described as serious enough to affect comfort and trust in daily care.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 60 resident community capacity 60 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Pizza Hut (0.1 miles)
  • McDonald's (0.1 miles)
  • Rio Grand (0.3 miles)
  • Sonic Drive-In (0.4 miles)
  • Champs Chicken (8.8 miles)
  • Dos Arcos (12.7 miles)
  • Domino's Pizza (13.2 miles)

Cafes

  • Tex Reds BBQ (0.1 miles)

Places of Worship

  • Church of Christ (0.3 miles)
  • Antioch Baptist Church Centralia Centralia (0.6 miles)
  • Southern Baptist Convention (0.6 miles)
  • Southern Baptist Convention (0.6 miles)
  • Cornerstone Baptist Church (0.7 miles)
  • First Christian Church (0.7 miles)
  • Multipurpose Building-Holy (0.8 miles)

Physicians

  • Centralia Family Health Clinic (0.3 miles)
  • Simmons Family Practice (13.5 miles)
  • Mexico Family Health Care (13.9 miles)
  • Boone Medical Group (13.9 miles)
  • Shahid Waheed, MD (14 miles)
  • Mexico Health Services (14.2 miles)
  • Mexico Cardiovascular & Associates (14.3 miles)

Pharmacies

  • Kinkead Pharmacy (0.6 miles)
  • Webber Pharmacy (13 miles)
  • Walgreens (13.4 miles)
  • A And B Prescription S (13.8 miles)
  • Medicine Shoppe (13.8 miles)
  • Jackson Street Drug (13.8 miles)
  • Health Mart Pharmacy (13.9 miles)

Parks

  • Centralia Parks Rec Centralia (0.8 miles)
  • Nathan A.Toalson Bicentennial Park (1.4 miles)
  • Pinnacles Youth Park (11.8 miles)
  • The Pinnacles (11.8 miles)
  • Plunket Park (13.3 miles)
  • Finger Lakes State Park (13.9 miles)
  • Rocky Fork Lakes Conservation Area (13.9 miles)

Transportation

  • U-Haul Neighborhood Dealer (13.3 miles)
  • Affordable Taxi (13.3 miles)
  • American Light Sport Aircrafters (13.7 miles)
  • Gateway Western Railway (13.7 miles)
  • Norfolk Southern (13.7 miles)
  • Hamilton Taxidermy (13.8 miles)

Theaters

  • Mexico Cinema III (13.3 miles)

Hospitals

  • U S Govt Harry S Truman Memorial Veterans Hospital (13.8 miles)
  • SSM Health St Mary's Hospital - Audrain (13.9 miles)
  • Audrain Medical Center (14 miles)
  • Arthur Center Community Health (14 miles)
  • Audrain Medical Center (14.2 miles)

Frequently Asked Questions

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