Heritage Hall Nursing Center
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750 East Highway 22, Centralia, MO 65240
For more information about senior living options: (844) 490-3973
The staff and all employees are very friendly and take excellent care of residents. The staff are exceptionally polite and make residents feel like friends, not just workers. Heritage Hall is far better than any other nearby rehab or living option. The staff are caring, loving, and considerate, and deserve a pay raise. Heritage Hall is clean and smells good, with very nice common areas. Therapy at Heritage Hall is good, and the physical therapists are top-notch. The food at Heritage Hall is very good. The social worker Stephanie is very helpful and provides wonderful advice. Hanna and Christian are praised for their caring attitude on the south wing.
The nurses and staff are not caring or helpful. The reviewer said the facility harassed them for a year. Some staff were described as lacking and unprofessional. One therapist was impatient and threatened to have the veteran's VA benefits taken away. Admission and communication were not good. The bed was too short and the toilets were too low; equipment and rooms need updating. A friend left after less than 24 hours, finding blood soaked through a bandage, gown, pillow, and blanket. The husband reported that nurses were not patient enough to help him with meals, simply wheeling him down and leaving him. A reviewer claimed that pain medication was not provided promptly and communications with insurance/administration were poor. The wheelchair was too big and there was no clear explanation about trading it.Heritage Hall emerges in these accounts as a place that many families hold in high regard for the warmth and attentiveness of its staff, its cleanliness, and its ability to support rehabilitation. A recurring theme is that the people who work there aim to treat residents like friends - indeed, many reviewers say the staff feel more like family than mere workers who are paid to help. Several families describe experiences where the care teams foster a sense of belonging, with staff taking time to listen, explain, and coordinate various aspects of treatment and daily living. In moments of praise, reviewers emphasize how the facility feels welcoming, with residents and visitors noting that the environment is clean, pleasant, and conducive to recovery.
The staff at Heritage Hall are highlighted repeatedly for their dedication, kindness, and coordinated care. Specific individuals surface in testimonials: a social worker named Stephanie who is described as invaluable and highly capable, a nurse named Kate who is singled out for exceptional care, and staff members such as Hanna and Christian who worked on the south wing with evident compassion. The praise often centers on consistency across shifts, with Stephanie's administrative work and transportation coordination praised for keeping transitions smooth for patients and families. A reviewer speaking about a paraplegic brother lauds a "top-notch" therapist who helped him regain speech, underscoring the impression that the rehabilitation team is skilled and proactive. Across multiple testimonials, the impression is of a cohesive, focused team that communicates well and keeps families informed about changes or issues.
Cleanliness, atmosphere, and the quality of therapy are other threads that run through the positive reviews. Several families note that the facility is clean and well-maintained and that the common areas look inviting, contributing to a sense of well-being during what can be a challenging time. The scents, rooms, and overall environment are described as pleasant and conducive to comfort and recovery. Therapies - both physical and speech-related - are frequently described as being of high quality, with reviewers emphasizing improvement, supportive therapists, and a sense of consistent effort toward rehabilitation goals. Food is mentioned positively in at least one account, and several stories highlight how staff members support daily routines and mobility, helping residents participate in activities that promote independence.
There are numerous heartfelt stories about individual experiences with loved ones, underscoring the human dimension of care at Heritage Hall. A son or daughter recounts how staff cared for their stepfather during a several-month stay, and another reviewer describes how their mother's rehab journey was supported by attentive nurses and therapists. Families also note the role of social workers, planning supports, and care coordination that allowed loved ones to transition out of hospital settings into rehab with reassurance. A neighbor's experience is cited with warmth, thanking the facility for attentiveness and the nursing and physical therapy teams who helped with daily tasks and rehabilitation. In aggregate, these narratives present Heritage Hall as a place where compassionate, professional care is actively delivered, and where families feel heard and supported.
Alongside the many positive experiences, there are clearly stated concerns and difficult experiences that temper the overall impression. Some reviews describe admissions and initial communications as problematic or confusing, with misunderstandings that were later resolved but left a mark. Practical issues are cited as well: beds that are too short or not easily adjustable due to crank mechanisms, toilets that are too low, and shower fixtures that need maintenance or updating. A number of reviewers mention equipment needs and room upgrades, arguing that certain aspects of the facility could be modernized to better accommodate residents. These critiques also highlight the importance of proactive maintenance and clear communication about what residents can expect in terms of room configuration and accessible features during rehab.
Other reviews recount more troubling experiences that center on perceived gaps in care or responsiveness. One account describes a husband's experience with his stroke recovery where the patient felt that many nurses and staff were not caring or helpful, and where the patient did not receive timely assistance with meals, movement, or daily activities. There are more intense narratives about pain management, delays in therapy, and questions about whether appropriate medical information and medications were being communicated or delivered as needed. A separate, strongly negative piece describes repeated harassment and a sense of discrimination during blood draws, including accusations about a worker's state of mind and concerns about bias linked to race and immigrant background. A different patient's account details confusion and disorganization in transportation, social work, and discharge planning, culminating in a sense of being neglected during a critical period of rehabilitation.
Several entries point to a perception that some residents or staff benefited from preferential treatment, with references to private rooms and perceived favoritism by the administration. These comments suggest that in a system with limited occupancy and resources, there can be tensions around equity and fairness - issues that families feel are important to address to maintain trust and morale. Some reviewers express concern that there are open beds and that the experience of those who are less financially privileged or who do not receive private accommodations may differ from those who do, which can color overall impressions of care quality and consistency.
Taken together, the collection of reviews portrays Heritage Hall as a facility with many undeniable strengths: a compassionate, professional staff; strong rehabilitation services; a clean, welcoming environment; and an ethos of treating residents with dignity and respect. At the same time, the accounts highlight real areas for improvement - particularly around communication, responsiveness to urgent needs, equipment and facility upgrades, and ensuring consistent standards of care across departments and shifts. The mixture of praise and critique suggests that Heritage Hall often delivers meaningful, positive experiences for residents and their families while also facing the kinds of operational challenges common to many long-term care and rehab centers. For families evaluating options, these narratives underscore the importance of visiting, meeting with social workers, asking specific questions about care plans, and observing how the team handles transport, therapy schedules, and daily living needs in order to form a complete picture of what life at Heritage Hall might look like for a loved one.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall Nursing Center in Centralia, MO is a vibrant assisted living community that offers a wide range of amenities and care services to support the well-being and comfort of its residents. The community features a beauty salon where residents can indulge in pampering sessions, and cable or satellite TV in their private rooms for entertainment. Community operated transportation is available for convenient outings, while a computer center enables residents to stay connected with loved ones and engage in online activities.
The dining room provides restaurant-style dining, serving delicious meals prepared by skilled staff who can accommodate special dietary restrictions, including diabetes diets. Housekeeping services ensure that residents enjoy a clean and tidy living environment. Each private room is fully furnished and equipped with its own bathroom, offering individuals privacy and comfort.
Heritage Hall Nursing Center also prioritizes the physical well-being of its residents. A fitness room is accessible for those who wish to maintain an active lifestyle, while a wellness center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are offered to ensure proper adherence to health routines.
In terms of recreational options, the community offers various opportunities for social engagement. Residents can enjoy gaming activities or unwind in the outdoor garden space. A small library caters to book lovers, while concierge services help organize planned day trips and resident-run activities. Scheduled daily activities provide structure for individuals looking for engaging group experiences.
Additionally, Heritage Hall Nursing Center is conveniently located near several amenities essential for everyday needs. There are cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship nearby, ensuring that residents have access to essential services within close proximity.
Overall, Heritage Hall Nursing Center provides a comfortable living environment coupled with quality care services to meet the unique needs of each resident while fostering an active and supportive community atmosphere.
Heritage Hall Nursing Center is located at 750 East Highway 22, Centralia, MO 65240 in Callaway County, Missouri
Heritage Hall Nursing Center on seniors.fyi includes 9 photos including images showing interior, decor, bathroom, building, landscaping, bedroom, dining, kitchen, and more.
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