Landmark Of Desoto
Save3068 Nail Road West, Horn Lake, MS 38637
For more information about senior living options: (844) 490-3973
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Across the array of reviews, Landmark of DeSoto County emerges as a place that many families deeply value for its warmth, attentiveness, and sense of home, while a smaller set of comments voices concerns about leadership, safety, and accountability. The prevailing tone from most visitors and family members is that the facility is clean, welcoming, and staffed by people who genuinely care for residents and their loved ones. Several reviewers describe the atmosphere as friendly and social, with staff who treat residents like family and who take time to engage with them beyond basic care.
A number of comments center on the human side of daily life at the facility. Families repeatedly note how residents are made to feel at home, with staff socializing with their loved ones and offering reassurance. Visitors describe warm greetings at the door, smiles, and a sense that the place is well kept. One reviewer even calls Landmark of DeSoto a "hidden gem," emphasizing exceptionally kind staff, a supportive administrator, and nurses who attend to the needs of patients with thorough, attentive care. The sentiment across many entries is that the staff's kindness and the facility's clean, well-kept environment create a comforting experience for families during challenging times.
The care stories frequently highlight rehab and ongoing therapy as a strong point. Several reviewers mention successful rehabilitation experiences for loved ones, with staff helping residents to regain strength after health setbacks and providing steady encouragement throughout recovery. Visitors describe well-organized processes for navigating the facility, including smooth sign-in for rehab, straightforward directions to rooms, and prompt communication about a loved one's condition. In many narratives, the care team's consistency and professionalism give families confidence that their relatives are receiving competent and compassionate treatment.
Visitors repeatedly commend the day-to-day operations: a clean facility, pleasant and helpful staff, and a welcoming overall ambiance. Comments praise the lobby and common areas, the absence of odors that can accompany long-term care facilities, and the sense that the environment feels almost hotel-like in cleanliness and order. Families recount experiences of staff going above and beyond - bringing small comforts like stuffed animals and gifts, organizing community events, and offering personal attention to reassure residents and their families. The overall impression is one of diligent, personable care that aims to protect residents' dignity and comfort.
However, not all feedback aligns with these positive impressions. A segment of reviews raises serious concerns about management and the workplace environment. One reviewer describes the facility as unsafe and unethical, urging state regulators to investigate, and characterizes the leadership as unqualified with a toxic, hostile atmosphere for staff and residents alike. Specific mention is made of a manager named Ruby, described as consistently rude and unprofessional, whose behavior is said to foster fear and undermine the quality of care. These accounts emphasize neglect, disorganization, and a perceived lack of accountability at the administrative level, painting a stark contrast to the otherwise upbeat patient and family experiences.
In addition to the leadership critique, there are notes about inconsistent experiences in care decisions and communication. One reviewer recounts a disagreement over therapy eligibility for a family member, including a concern that a different facility had labeled a patient inappropriately and that there was no timely opportunity to be heard. Another entry contrasts patient experiences with a sibling facility, mentioning a denial of therapy due to aggressive behavior without prior notification, which was upsetting to the family. These stories underscore a tension between positive day-to-day care and broader questions about decision-making, transparency, and the handling of complex situations.
Taken together, the reviews portray Landmark of DeSoto County as a place that many families deeply appreciate for its visible strengths: a bright, clean environment; a staff who appears caring and engaged with residents; and meaningful rehab and daily-life activities that contribute to residents' well-being. Yet there is a pronounced minority viewpoint that calls out significant concerns about leadership, accountability, and safety, suggesting that improvements at the administrative level are essential to align shared experiences across all families and staff. The contrast between these perspectives highlights the complexity of managing long-term care, where excellent personal interactions and high-quality basic care can coexist with substantive concerns about governance and culture at the top.
Landmark Of Desoto in Horn Lake, MS is an exceptional assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. This beautifully designed community provides a comfortable and welcoming environment for seniors to enjoy their golden years.
The amenities at Landmark Of Desoto are designed to promote an active and engaging lifestyle. Residents can take advantage of the beauty salon to pamper themselves or relax in the outdoor space and garden. The fully furnished accommodations feature private bathrooms, cable or satellite TV, and Wi-Fi/high-speed internet for entertainment and connectivity. There is also a computer center for those who want to stay technologically connected.
Residents can enjoy delicious meals served restaurant-style in the dining room where special dietary restrictions are accommodated. Additionally, housekeeping services ensure that the living spaces are always clean and tidy.
The community operated transportation service makes it easy for residents to get around town, whether it's for shopping trips or doctor's appointments. For added convenience, move-in coordination services are provided to facilitate a smooth transition into the community.
At Landmark Of Desoto, residents' well-being is of utmost importance. The wellness center offers various health programs and fitness rooms encourage an active lifestyle. A mental wellness program ensures that cognitive health is prioritized.
Care services at Landmark Of Desoto include assistance with activities of daily living such as bathing and dressing, as well as medication management. The 24-hour call system and supervision provide peace of mind knowing that help is always just a button away.
Residents can look forward to a variety of activities planned throughout the week, including fitness programs and day trips organized by concierge services. Resident-run activities allow individuals to engage with one another while scheduled daily activities ensure there is always something fun happening within the community.
Located conveniently near parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals; Landmark Of Desoto offers easy access to essential amenities and services for residents' convenience.
In summary, Landmark Of Desoto in Horn Lake, MS presents a vibrant and supportive environment where seniors can enjoy a fulfilling lifestyle while receiving the care they need.
Landmark Of Desoto is located at 3068 Nail Road West, Horn Lake, MS 38637 in DeSoto County, Mississippi
Landmark Of Desoto on seniors.fyi includes 8 photos including images showing wheelchair, decor, outdoor, interior, living room, television, nursing home, dining, and more.
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