The Goldton at Southaven

Pros

• The staff at The Goldton at Southaven are described as amazing, kind, and compassionate, providing an excellent experience for residents and their families.
• Many reviewers noted that the facility is very clean, with well-decorated rooms and a pleasant atmosphere that feels homey.
• Residents enjoy good meals and appreciate the variety of activities offered at the community.
• The management and staff are generally viewed as knowledgeable, friendly, and accommodating to the residents' needs.
• One reviewer expressed gratitude for the fair market price and positive interactions with the friendly staff members.
• Reviewers highlighted the presence of supportive amenities such as a beauty salon, physical therapy room, and social areas for gatherings or activities.
• A family member mentioned satisfaction with their loved one's living conditions and friendships formed with other residents at Goldton.
• Overall, many residents feel comfortable in the community and would recommend it to others seeking assisted living options.

Cons

• The facility is poorly run, and management seems to have no idea what they are doing.
• There were issues with staff being short-handed, leading to problems like unresolved maintenance requests and delays in laundry services.
• Some caregivers were inadequate, resulting in a lack of proper care for residents.
• There were repeated complaints about the staff forgetting to assist residents, particularly during overnight shifts and weekends.
• The experience was marred by disorganization; scheduled tours were missed due to unavailability of staff.
• The resident's personal hygiene was not adequately addressed by the staff, requiring family members to manage it themselves.
• There was a lack of follow-up after reported issues, which affected the overall care provided.

Summary

The Goldton at Southaven has garnered a mixed bag of reviews from families and individuals who have experienced its services, with some praising the facility's amenities and staff while others raised concerns regarding the quality of care provided. The overarching sentiment appears to center around the dedication of certain staff members, the cleanliness of the facility, and some significant shortcomings in personal care schedules and management effectiveness.

Many reviewers highlighted the quality of caregivers, noting that several staff members displayed genuine compassion and attentiveness towards residents. One family expressed their deep appreciation for two nurses who were particularly caring, while another reviewer emphasized that every person they interacted with was kind and compassionate. For families seeking a warm environment for their loved ones, these sentiments suggest that there are exemplary caregivers available who truly go above and beyond in their duties.

On the other hand, a notable number of reviews pointed out systemic issues within The Goldton's operational structure. Several families commented on insufficient staffing levels leading to inconsistencies in care delivery. A particular review mentioned that despite being promised a regular hygiene schedule for personal grooming needs, family members often had to intervene to ensure their loved ones received proper attention. This included tasks like managing shower schedules and cutting nails—functions one might expect would be handled by attentive caregivers as part of an established care plan.

Management’s approach also came under scrutiny; some reviewers indicated that issues related to maintenance were not addressed promptly or efficiently. Commenters noted ongoing problems reported upon moving in that remained unresolved weeks later, alongside other complaints about lapses in resident oversight during critical care times. It was suggested that this lack of managerial oversight affected residents' safety and well-being at times, particularly during overnight shifts or when staffing was lean.

While many visitors found The Goldton aesthetically pleasing—with clean facilities filled with engaging communal areas and amenities such as libraries and physical therapy rooms—some felt these attributes didn’t fully compensate for deficiencies in service continuity. Families recommended ensuring residents could advocate for themselves within this environment or suggesting placing those needing more intensive supervision on lower levels of assisted living rather than higher independent living areas where support might be less consistent.

Despite these challenges, several positive experiences stood out among the reviews. Families praised aspects like meal quality, attentiveness to communication from staff members regarding their loved ones' needs, and various recreational activities offered to residents—a feature appreciated by some who noted how engaged their relatives felt with peers due to social interactions fostered by planned events. The supportive atmosphere cultivated by friendly team members contributed significantly to positive experiences shared by numerous families.

Overall, feedback regarding The Goldton at Southaven indicates that while there are dedicated employees striving to create a nurturing environment for residents amid its luxurious facade and promising offerings, systemic shortcomings undercut the potential for delivering an exceptional standard of care across all shifts consistently. Families considering this community should weigh both commendations regarding caregiver dedication against potential pitfalls involving management practices before making decisions about long-term placement.

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This part of Southaven, Mississippi offers a convenient location with easy access to pharmacies, restaurants, parks, physicians, hospitals, cafes, transportation options, and places of worship. There are several reputable pharmacies nearby for any medication needs, as well as a variety of dining options ranging from fast food to more upscale choices. The area also boasts beautiful parks for outdoor recreation and numerous healthcare providers for medical care. Additionally, the close proximity to the Memphis International Airport and various transportation facilities make travel convenient. For spiritual fulfillment, there are several churches in the vicinity catering to different denominations. Overall, this part of Southaven provides a balanced blend of amenities and services suitable for senior living.

Pharmacies

• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.6 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5.9 miles)
• Walmart Pharmacy (6.6 miles)

Restaurants

• McDonald's (3.9 miles)
• Sonic Drive-In (4.2 miles)
• Huey's Restaurant (4.9 miles)
• Chick-Fil-A (5.1 miles)
• Memphis Barbecue Company (5.4 miles)
• Arby's (5.5 miles)
• Popeyes Louisiana Kitchen (5.7 miles)

Parks

• Central Park (4.8 miles)
• Sea Isle Neighborhood (14 miles)

Physicians

• Diagnostic Imaging Specialists (5.4 miles)
• Diagnostic Ultrasound Consultants (5.4 miles)
• Mid-South Anesthesia Consultants (5.5 miles)
• Southcrest Women's Healthcare (5.5 miles)
• Gastro One (5.6 miles)
• Horn Lake Family Practice (7.3 miles)
• Old Towne Medical (7.5 miles)

Hospitals

• Baptist Memorial Hospital (5.6 miles)
• Saint Francis Hospital (14.1 miles)

Cafes

• Starbucks (6.8 miles)

Transportation

• BNSF Railyard (8.6 miles)
• BNSF Intermodal Facility (8.8 miles)
• Delta Sky Club (10 miles)
• Memphis International Airport (MEM) (10 miles)
• TSA Security Check Point (10 miles)
• National Car Rental (10.2 miles)
• Memphis International Airport Crew Room (10.4 miles)

Places of Worship

• Twin Lakes Baptist Church (9 miles)
• Emmanuel United Methodist Church (13.6 miles)
• White Station Church of Christ (13.9 miles)
• Holy Trinity Community (14.5 miles)