The Goldton At Southhaven

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The Goldton At Southhaven

2782 Star Landing Road E, Southaven, MS 38672

For more information about senior living options: (844) 490-3973

4.1 from 83 reviews
5 stars
61
4 stars
3
3 stars
1
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3
1 stars
15

Assisted Living Memory Care

Overall Review of The Goldton At Southhaven

Pros

  • pro The Goldton at Southaven is a wonderful place to bring a loved one needing memory care or assisted living.
  • pro The staff are caring and the leadership goes above and beyond to ensure residents are well taken care of.
  • pro The facility is very nice and clean.
  • pro The staff are friendly and welcoming and attentive to residents' needs.
  • pro The Goldton and its staff have been a blessing to families.
  • pro Lorenzo Dorse Jr., the Executive Director, is one of the best.
  • pro The Goldton is a very safe and secure place.
  • pro The nurses have all been kind and informative.
  • pro The rooms are spacious.
  • pro The food is great and there are numerous activities for residents.

Cons

  • pro This place is borderline elderly abuse.
  • pro There have been repeated medication errors, and the head nurse and manager respond only with apologies rather than fixing issues.
  • pro An aid forgot a resident's lunch and was never reprimanded.
  • pro There is no oxygen for emergencies and no defibrillator; it can take up to 30 minutes for a nurse to respond in an emergency.
  • pro The facility charges extra for medication administration and insulin, described as high-tier fees.
  • pro The staff are said to not care about residents, and some are related to the boss so they don't get fired.
  • pro It is described as one of the worst places to work or have a family stay.
  • pro The facility could not keep a loved one safe, leading to hospitalizations and relocations.
  • pro The family had to transport their mother to the hospital themselves because an ambulance could not be arranged in time.
  • pro Corporate greed is cited for demanding a 30-day notice fee.

Review

The Goldton at Southaven sits in the middle of a chorus of voices, many of them glowing with gratitude and affection for the care, warmth, and community it provides, while a few accounts tell a much sterner story about safety, staffing, and the economics of care. Taken together, the reviews paint a nuanced portrait of a memory-care and assisted-living facility that many families feel is doing right by their loved ones, even as a small number of residents' families battle serious concerns about safety, transparency, and charges.

Several reviewers speak with genuine affection about life at The Goldton. One family describes a mother who "really likes it" there, praising the staff as "so nice," the food as "great," and the activities as plentiful. Another account emphasizes how the staff are welcoming and accommodating, and how communications with the facility have been excellent, offering reassurance that their loved one is well cared for. A recurring theme is the sense of home that reviewers feel the environment provides: clean surroundings, spacious rooms, a safe and secure setting, and a culture of friendliness and engagement. Multiple families highlight the abundance of activities and the opportunity for residents to socialize, stay engaged, and enjoy a routine that feels comfortably communal rather than institutional.

Leadership and staff responsiveness emerge as standout positives in numerous testimonials. Lorenzo Dorse Jr., described in several reviews as the Executive Director, is praised as "one of the best" with a track record of dedication and accommodation. Don and wellness leadership, including Antoinette Douglas, are repeatedly commended for their attentiveness, responsiveness, and the hands-on approach they bring to daily care. Families feel reassured by the ability to reach a nurse or administrator quickly, and they appreciate staff who greet residents warmly, provide clear information, and handle transitions with patience and care. The sense that the leadership team is invested in each resident's well-being - practically and emotionally - appears consistently across many positive narratives.

A broad swath of comments focuses on the day-to-day experience: the environment feels safe and secure, the facility maintains a high standard of cleanliness, and the staff are described as kind, attentive, and genuinely invested in residents' happiness. Families report that their loved ones enjoy a range of activities, have access to caring nurses and aides, and benefit from a community that feels like a supportive extended family. Several reviewers note that the ED and DON are especially reliable touchpoints, with families expressing confidence in the care plan, quick responses to questions, and a sense of partnership in decision-making during difficult moments, such as transitions into the Goldton or adjustments to care needs.

Amid the largely positive feedback, there are a few starkly critical voices that outline serious concerns. One account recounts a heartbreaking sequence involving a 91-year-old mother who experienced a hip fracture shortly after moving into assisted living. The family describes a delay or difficulty in securing ambulance transport, followed by their own decision to transport her to the hospital. After a lengthy hospital and rehab stay, the mother returned to memory care, only to suffer a second hip fracture months later, again necessitating surgery and a long recovery. That reviewer emphasizes fear for ongoing safety and even labels corporate greed as a factor behind additional charges for services that were not desired or anticipated, arguing that these financial pressures undermine the safety and well-being of residents.

Another review presents a much harsher critique, with the author calling the facility "borderline elderly abuse." They describe repeated medication errors and a pattern of dismissive responses from head nurses and management. The reviewer claims to have documented incidents on video and alleges systemic problems, including a perception that care and safety are deprioritized in favor of rent and additional medication administration fees. Allegations include a lack of essential emergency equipment and delays in response times, with the implication that urgent needs could be neglected because of staffing or procedural gaps. The tone is strongly cautionary, urging prospective families to consider these serious red flags before choosing The Goldton.

Within this spectrum of experiences, there are indications of inconsistency in staffing experiences and work culture. One reviewer, identifying as a caregiver at The Goldton, explicitly states they enjoy working there, suggesting that individual roles and day-to-day interactions can vary - hinting at a broader reality in long-term care where excellent care by some staff coexists with frustration or stress that may affect others. Another review equally candid notes a contrast between a beautiful, well-kept facility and the experience of some staff who feel overworked, underpaid, or undervalued. The overarching implication is that, as with many senior-care communities, the quality of the experience can hinge on who is on shift, the policies in place, and how well leadership communicates and enforces standards.

Taken together, the collection of reviews offers a portrait of a facility that many families view as a strong, caring community with dedicated leadership and a commitment to resident well-being, social engagement, and a home-like atmosphere. Yet it also presents serious, credible concerns raised by some families about safety lapses, medical and supervision errors, and the financial structures surrounding care, medications, and incident responses. For families considering The Goldton at Southaven, the experience underscores the importance of visiting personally, talking with residents and staff, reviewing the facility's policies and emergency procedures, and asking pointed questions about staffing levels, response times, medical oversight, and billing practices. In the end, the Goldton case captures the dual reality of care communities: moments of genuine, compassionate care and community, alongside real challenges that require ongoing attention, accountability, and transparent communication.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Memphis International (10 miles away) Memphis International (10 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Goldton At Southhaven is an assisted living community located in Southaven, MS. Our community specializes in providing memory care services for individuals with Alzheimer's disease or other forms of dementia. We offer a range of amenities to ensure the comfort and well-being of our residents.

Each apartment is fully furnished and equipped with cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Our outdoor space includes a beautiful garden where residents can relax and enjoy nature.

Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We work closely with healthcare providers to coordinate care for our residents. Specialized memory care programming is offered to address the unique needs of individuals with dementia.

Meal preparation and service are provided, taking into consideration any special dietary restrictions or requirements. Medication management is also available to ensure proper administration of medications. We have a mental wellness program in place to promote cognitive stimulation and engagement among our residents.

Transportation arrangements can be made for medical appointments, ensuring that our residents have easy access to healthcare services. Additionally, there are parks, pharmacies, and restaurants located nearby for the convenience of both residents and their families.

At The Goldton At Southhaven, we strive to create a welcoming and supportive environment for individuals with memory impairments. Our resident-run activities and scheduled daily activities provide opportunities for socialization, recreation, and enrichment.

We invite you to visit us at The Goldton At Southhaven to see firsthand the exceptional care we provide in a comfortable setting tailored specifically for those with memory care needs.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (2 miles)
  • Walgreens (2.1 miles)
  • CVS Pharmacy (4 miles)
  • Walgreens (4.6 miles)
  • CVS Pharmacy (4.9 miles)
  • Walgreens (5.8 miles)
  • Walmart Pharmacy (6.5 miles)

Restaurants

  • McDonald's (3.9 miles)
  • Sonic Drive-In (4.2 miles)
  • Huey's Restaurant (4.9 miles)
  • Chick-Fil-A (5 miles)
  • Memphis Barbecue Company (5.4 miles)
  • Arby's (5.4 miles)
  • Popeyes Louisiana Kitchen (5.7 miles)

Parks

  • Central Park (4.8 miles)
  • Sea Isle Neighborhood (14 miles)

Physicians

  • Diagnostic Imaging Specialists (5.4 miles)
  • Diagnostic Ultrasound Consultants (5.4 miles)
  • Mid-South Anesthesia Consultants (5.5 miles)
  • Southcrest Women's Healthcare (5.5 miles)
  • Gastro One (5.5 miles)
  • Horn Lake Family Practice (7.3 miles)
  • Old Towne Medical (7.4 miles)

Hospitals

  • Baptist Memorial Hospital (5.6 miles)
  • Saint Francis Hospital (14 miles)

Cafes

  • Starbucks (6.7 miles)

Transportation

  • BNSF Railyard (8.5 miles)
  • BNSF Intermodal Facility (8.7 miles)
  • Delta Sky Club (9.9 miles)
  • Memphis International Airport (MEM) (10 miles)
  • TSA Security Check Point (10 miles)
  • National Car Rental (10.2 miles)
  • Memphis International Airport Crew Room (10.4 miles)

Places of Worship

  • Twin Lakes Baptist Church (9 miles)
  • Emmanuel United Methodist Church (13.6 miles)
  • White Station Church of Christ (13.9 miles)
  • Holy Trinity Community (14.4 miles)

Frequently Asked Questions

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Nearby Communities

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Related Resources

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  • when to move from assisted living to nursing home8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care

    The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.

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