37 Hillcrest Drive, Hattiesburg, MS 39402
For more information about senior living options: (844) 490-3973
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The facility offers a great family environment where residents are happy and well cared for. Windham House is a very nice, clean, and well-kept facility. The staff and nurses are friendly, caring, and genuinely attentive to residents' needs. The security system is strong and patient safety is a top priority. Social workers and the team are helpful, kind, and supportive to families. Residents enjoy the meals, and caregivers make mealtimes pleasant. The check-in process is smooth, and visitors receive helpful guidance from staff. The facility is clean and well maintained, with respectful and professional staff. Therapists and caregivers, such as JoJo, Mia, and Tiffany, are exemplary and dedicated.
The facility is totally understaffed, with only two nurses and four aides for sixty patients, leading to inadequate care. The call light system is unreliable and often goes unanswered for long periods. The rooms and interiors are worn and in disrepair, with cabinet doors falling off and beds with thin pads. The food is terrible and frequently unrecognizable, sometimes served as canned soup or simple sandwiches on weekends. Management is described as awful and inhumane, with misrepresentation of services to prospective residents and families. A patient was left on a portable toilet, suffered a fall and a stroke, indicating neglect. The oxygen equipment was old and loud for weeks before replacement, causing distress. There is a strong smell and overall cleanliness concerns in parts of the facility. Some staff are perceived as lazy or unresponsive, with nurses not promptly answering call lights and administrators defending them.Windham House evokes a strong sense of warmth and community from a broad cross-section of family members and visitors. Many reviews paint a picture of a facility where residents feel at home, staff are genuinely caring, and the environment is designed to foster a family-like atmosphere. Visitors repeatedly describe a safe, clean, and well-maintained setting. The building itself is often portrayed as welcoming, with manicured grounds, inviting common areas, and a dining hall that leaves a positive first impression. In these accounts, the emphasis is on the people - the residents who appear content and engaged, and the staff who are attentive, friendly, and patient with both patients and families alike. The presence of a robust security system and a health-conscious approach to patient safety is repeatedly noted, reinforcing a sense of trust and reassurance for families.
A recurring thread across many reviews is the helpfulness and kindness of individual staff members. Social workers, nurses, and CNAs are frequently highlighted for going above and beyond to assist families, coordinate visits, and provide emotional support during challenging times. Specific names appear in the praise, including social workers who help locate a loved one's room, nurses who make time to check in on patients, physical therapists who are described as exceptionally patient and effective, and coordinators who communicate clearly about procedures and expectations. Several family members express gratitude for the compassionate approach of caregivers like Mia and Tiffany, and for Rosa's empathetic attention to their loved ones. The human connection - the conversations, the attentiveness, and the reassurance offered during stressful moments - is repeatedly cited as a strong point of Windham House.
The positive experiences extend to daily life and practical aspects of care. Many reviewers commend the facility for its cleanliness and comfortable rooms, with well-kept interiors and well-appointed spaces that contribute to a peaceful atmosphere. Visitors note smooth check-in processes, accessible visitor information, and a generally organized environment that makes it easier for families to spend meaningful time with their loved ones. Meals and dietary accommodations are frequently mentioned with appreciation, especially when residents savor the food and show enthusiasm for the dining experience. Several accounts suggest that when staff are engaged and proactive, residents respond with smiles and renewed energy, underscoring the value of feeling seen and valued in a care setting.
Yet, alongside these strengths, multiple reviews present a starkly different perspective, focusing on serious concerns about understaffing, responsiveness, and quality of daily operations. Some families describe a chronic shortage of nurses and aides relative to the number of residents, with admissions staff openly acknowledging the strain. In these voices, the consequences are clear: delayed responses to call lights, longer wait times for assistance, and moments where residents are left waiting or uncomfortable. The perception that staff are stretched too thin is paired with observations about rooms and common areas that, while structurally appealing, may not consistently reflect the same level of care. There are mentions of rooms showing wear, issues with maintenance, and frustrations when urgent needs are not promptly addressed.
More troubling are the accounts of specific incidents that families say reveal gaps in oversight and safety. One long-standing critique centers on the reliability of the call-light system, with reports that calls are sometimes answered by personnel who are not nurses and who may be occupied elsewhere, contributing to delays in crucial moments. In one particularly cautionary narrative, a director is described as acknowledging systemic gaps and admitting that families share these concerns with corporate leadership. There are also mentions of unpleasant experiences with oxygen equipment - older, louder machines that, in at least one instance, went weeks before being replaced with a quieter unit after outside input from a social worker. Such details underscore the difference between an overall positive impression and the lived realities some families faced in the moment.
A small but powerful subset of reviews moves from concern to crisis-oriented memory. An incident from late 2022 is described in detail: an aide allegedly left a family member on a portable toilet, leading to a serious deterioration that required medical intervention and air transport. The account recounts staff defending the aide and hints at ongoing questions about supervision and accountability. Other comments focus on the handling of incidents and the communication around them, including critiques of how management responds to complaints and whether corrective actions feel timely and sufficient. There are also reports of recurrent disagreements about room conditions and the pace of renovations, with some families feeling that promises of updates were not fully realized in a timely fashion.
Perhaps the most emotionally charged reviews center on perceptions of care quality and the emotional climate within the facility. A number of families express deep disappointment with the level of attention given to personal needs, frequently listing moments when calls for basic assistance went unanswered or when meals and daily routines did not align with expectations. The tone in these narratives ranges from frustrated to outraged, with phrases that convey a sense of betrayal or concern for the dignity and comfort of loved ones. While some reviewers acknowledge the challenges inherent in operating a large facility, they insist that the integrity of patient care must take precedence, urging prospective families to conduct their own, thorough site visits and to engage directly with administrators about staffing, training, and safety protocols.
In sum, Windham House emerges as a place of clear contrasts. On one hand, it is repeatedly celebrated as a warm, welcoming environment where residents feel cared for, where staff members display genuine kindness, and where families leave with confidence in the facility's cleanliness, safety measures, and supportive culture. On the other hand, a substantial number of accounts warn of significant operational and safety concerns - understaffing, inconsistent response times, maintenance and equipment issues, and troubling experiences around care and oversight. The narratives converge on a practical takeaway: Windham House offers many strengths in the areas of interpersonal care, facility ambiance, and patient-centered attention, but it also presents notable risks that families should investigate personally, verify through firsthand visits, and discuss in depth with leadership to ensure that care standards align with expectations and needs. For anyone considering Windham House, the message from these reviews is to balance the heartening stories of compassionate care with a careful, critical appraisal of staffing, responsiveness, and day-to-day operations to make the best-informed decision for a loved one.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Hattiesburg-Laurel Regional (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windham House Of Hattiesburg is an assisted living community located in Hattiesburg, Mississippi. Our community offers a wide range of amenities to ensure that our residents are comfortable and well taken care of.
For our residents' convenience, we provide a beauty salon on-site, allowing them to easily maintain their personal grooming needs. Each room is equipped with cable or satellite TV for entertainment purposes. We also offer community-operated transportation services, ensuring that our residents have easy access to nearby destinations.
Our computer center provides residents with the opportunity to stay connected with loved ones and engage in online activities. Our dining room offers restaurant-style meals where residents can enjoy delicious and nutritious meals together.
Fitness enthusiasts can take advantage of our fitness room, while those looking for relaxation can spend time in our beautifully maintained garden or outdoor spaces. Our fully furnished apartments provide a comfortable living space for each resident, complete with private bathrooms and kitchenettes.
Housekeeping services are provided to ensure that our residents' living spaces remain clean and tidy. Move-in coordination services are offered to assist new residents in seamlessly transitioning into our community.
We understand the importance of mental stimulation and social interaction, which is why we have a gaming room, small library, and scheduled daily activities for all residents to participate in. For those needing assistance with non-medical transportation or medical appointments, we have transportation arrangements available.
Our wellness center helps promote physical and mental wellbeing by providing 24-hour supervision and support from our caring staff. Residents can also enjoy high-speed internet access throughout the community.
In terms of care services, we offer 24-hour call systems to ensure that help is always just a phone call away. Our staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We offer special dietary options including diabetes diets and accommodate any special dietary restrictions.
Medication management is provided to ensure that residents receive their medications as prescribed. Mental wellness programs are available to support residents' emotional and mental health.
Within close proximity to our community, there are several cafes, parks, pharmacies, physicians, restaurants, places of worship, and hospitals. Our residents have access to a variety of amenities and services in the surrounding area.
At Windham House Of Hattiesburg, we strive to create a warm and welcoming environment where residents can live comfortably and enjoy their retirement years.
Windham House Of Hattiesburg is located at 37 Hillcrest Drive, Hattiesburg, MS 39402 in Lamar County, Mississippi
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The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
Vibrant Senior Living: A Comprehensive Guide for Active Older Adults
Vibrant Senior Living emphasizes active senior living communities that promote independence and engagement through diverse amenities and activities, fostering wellness and social interaction among older adults. These communities range from independent to assisted living, with a focus on personal growth, family involvement, financial planning, and leveraging technology to enhance residents' experiences.
Transitioning from assisted living to memory care is driven by an individual's cognitive decline and specific needs, requiring careful evaluation of indicators like increased confusion and wandering. The process involves consulting medical professionals, researching suitable communities, considering financial and legal aspects, and ensuring effective communication for personalized care plans.
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