Merit Health Wesley

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Merit Health Wesley

5001 Hardy Street, Hattiesburg, MS 39402

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
78
4 stars
9
3 stars
3
2 stars
3
1 stars
7

Skilled Nursing Facility

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    Overall Review of Merit Health Wesley

    Pros

    • pro The staff provided professional service and demonstrated exceptional, patient-first care.
    • pro The imaging and ultrasound teams were friendly and ensured patients were comfortable.
    • pro Check-in and registration were smooth and efficient with minimal waits.
    • pro Nurses and doctors were caring, knowledgeable, and attentive to patients' needs.
    • pro Referrals and care coordination were prompt and well organized.
    • pro The hospital environment felt safe, supportive, and welcoming.
    • pro Amenities like the coffee shop contributed to a positive overall experience.

    Cons

    • pro The reviewer found the facility absolutely ludicrous.
    • pro The patient waited over two hours before being seen for an MRI.
    • pro The hospital was described as expensive, with some doctors seeming more concerned about their paychecks than patients.
    • pro The ER was dismissive and Dr. Ali had horrible bedside manner.
    • pro The registration staff were described as unprofessional and rude during insurance processing.
    • pro A staff member allegedly vented frustration about insurance issues in front of the patient and their companion.
    • pro The experience was described as unorganized and chaotic, with nurses not keeping the patient informed.
    • pro The ER environment was described as filthy, with blood on walls, floors, and beds.
    • pro The patient vowed never to return and suggested pursuing harassment and coercion charges.

    Review

    Merit Health Wesley elicits a broad spectrum of patient experiences, ranging from deeply positive to intensely frustrated. On the plus side, many patients describe professional, compassionate care delivered by attentive staff who seem genuinely focused on the patient's needs. They highlight registration and check-in as smooth and efficient, with clinics and imaging departments running on time and keeping patients informed about where to go and what to expect. In several accounts, the imaging and ultrasound services are praised for their friendliness and for making patients as comfortable as possible, turning what can be a tense part of a hospital visit into a calmer, more predictable part of the day. A number of reviewers emphasize that they felt listened to by nurses and doctors, and that the care team was consistently courteous and prepared to address questions and concerns. The bedside manner of many clinicians - nurses, therapists, and physicians - is repeatedly singled out as a strong point, with particular gratitude expressed toward those who went above and beyond to support recovery and recovery planning.

    Among the most detailed positive experiences are a string of recognitions for specific teams and individuals. Reviewers praise the collaboration across departments - from registration and recovery units to the imaging suite and therapy services - saying that "Merit is amazing" and that the entire staff, up to the third floor, contributed to a high-quality patient experience. Names surface repeatedly: nurses who provided attentive daily care, respiratory therapists who participated in recovery, occupational and physical therapists who helped patients regain function, and nurse practitioners who offered steady, reassuring guidance. Some patients speak about long-term positive outcomes, such as improvements after a spinal stimulator or other procedures, and express heartfelt gratitude to the clinicians who helped them navigate complex health challenges. Amenities like a hospital coffee shop also receive praise, seen as small but meaningful comforts that contribute to a generally welcoming environment.

    Yet the experience at Merit Health Wesley is not uniformly positive. A recurring concern among several reviewers is the length of time spent waiting for certain procedures and the administrative bottlenecks that can accompany a busy hospital. One patient recounts being in the building for more than two hours before entering the room for a 20-minute MRI, only to be left waiting for a formal report four days later. This kind of delay - especially when documentation and follow-up are critical to ongoing care - left the patient feeling frustrated and underserved, underscoring a tension that exists for some families and individuals who rely on timely information for decision-making and next steps.

    Another thread of criticism centers on the emergency department experience. One reviewer describes an ER encounter as dismissive, with a clinician whose bedside manner was perceived as poor. The frustration extends to problems with follow-up and referrals: being told to arrange follow-up with a neurologist, then facing obstacles in obtaining an appointment or transfer of notes, and dealing with a process that required multiple calls, being put on hold, and ultimately an in-person visit - described as "absolutely ridiculous" in the moment. This account reflects a broader concern about communication and coordination, particularly when patients are navigating complex care pathways that involve external specialists and records from multiple departments.

    Billing and administrative interactions also surface as points of contention in some reviews. A reviewer describes a negative experience tied to insurance and billing processes, including an unpleasant interaction with a registration staff member and a high co-pay. The frustration is amplified when the staff decision-making around insurance coverage appears inconsistent, and one comment implies that the staff's approach to payment and reprocessing claims created a difficult, discouraging encounter. In a separate note, a patient recounts feeling uncomfortable and misled by a staff member's behavior and suggests that elements of the experience bordered on harassment or coercion, an allegation that underscores the impact of interpersonal dynamics on overall satisfaction.

    Despite these complaints, the hospital community also contains compelling stories of care that deeply touched patients and families. One family describes a baby's progression through occupational and physical therapy, noting remarkable improvements in balance and leg movement. Another patient recounts comprehensive, compassionate care across multiple roles - from nurses and aids to therapists - whose consistent presence helped the patient feel seen and supported during a challenging surgical journey. The recurrence of such affirmations across reviews emphasizes that, for many people, Merit Health Wesley provides a trustworthy, capable team and a reassuring, patient-centered atmosphere.

    Taken together, these narratives depict a hospital that is both a source of hope and, at times, significant frustration. There is broad appreciation for the professionalism, kindness, and skill of many clinicians and support staff, who are frequently praised by name for their contributions to patient well-being. At the same time, the experiences shared by a subset of patients highlight real concerns about wait times, documentation, care coordination, and some aspects of bedside communication. The facility emerges as a place where compassionate, capable care exists in abundance - yet where organizational gaps and inconsistent experiences remind readers that comprehensive excellence requires ongoing attention to process, timing, and clear, respectful communication with every patient and family who walks through the doors.

    Features

    Housing

    • 25 resident community capacity 25 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Hattiesburg-Laurel Regional (10 miles away) Hattiesburg-Laurel Regional (10 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Merit Health Wesley is an assisted living community located in Hattiesburg, MS. Our community offers a range of amenities to ensure the comfort and convenience of our residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy delicious meals in our restaurant-style dining room or make use of the kitchenette in their own room. Housekeeping services are provided regularly to maintain a clean and tidy living environment.

    Our staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer diabetes diet management and meal preparation services to meet specific dietary needs. Medication management is available to ensure the proper administration of medications.

    We prioritize the mental wellness of our residents by offering a mental wellness program that includes various activities and therapies tailored to individual needs. Resident-run activities and scheduled daily activities encourage socialization and engagement within the community.

    In addition to our on-site amenities, there are several cafes, parks, pharmacies, physicians, restaurants, places of worship, hospitals nearby for convenience in accessing additional services or facilities. Transportation services are also available for easy travel requirements.

    At Merit Health Wesley, we strive to provide a comfortable and supportive environment where seniors can receive the care they need while maintaining their independence and enjoying an active lifestyle.

    Nearby Places of Interest

    Hospitals

    • Womens Center at Wesley Plaza (0 miles)
    • Wesley Health System (0.1 miles)
    • Wesley Medical Center (0.2 miles)
    • Heart South (0.6 miles)
    • Hattiesburg Clinic (2.1 miles)
    • Memorial Behavioral Health (2.7 miles)
    • Forrest General Hospital (3.1 miles)

    Physicians

    • Green Eye Institute (0.1 miles)
    • Bitar, Imad, Md - Hattiesburg Clinic West (0.1 miles)
    • Benson, Chris H, Md - Hattiesburg Clinic West (0.1 miles)
    • Wound Care Clinic (0.2 miles)
    • Hattiesburg Heart and Vascular (0.2 miles)
    • Heart Center of South Mississippi (0.2 miles)
    • Ent & Facial Plastic Surgery (0.2 miles)

    Restaurants

    • Taco Bell (0.1 miles)
    • McAlister's Deli (0.2 miles)
    • McDonald's (0.2 miles)
    • Red Lobster (0.4 miles)
    • Chesterfield's (0.4 miles)
    • Popeye's Louisiana Kitchen (0.5 miles)
    • Olive Garden (0.5 miles)

    Pharmacies

    • Walgreens (0.3 miles)
    • CVS Pharmacy (2.3 miles)
    • Walgreens (2.3 miles)
    • Lincoln Square (2.5 miles)
    • Fred's Pharmacy (2.7 miles)
    • Walmart Pharmacy (2.9 miles)
    • Oak Grove Pharmacy (3.2 miles)

    Cafes

    • Newk's Express Cafe (0.4 miles)
    • Starbucks (1.3 miles)
    • The Midtowner (1.9 miles)
    • T-Bones Records & Cafe (2.6 miles)
    • Equinox Coffee (2.8 miles)

    Places of Worship

    • Lincoln Road Baptist Church (1.8 miles)
    • St Thomas Aquinas church (1.9 miles)
    • Christian Science Society (2.1 miles)
    • Liberty Church (2.6 miles)

    Parks

    • Kamper Park (3 miles)

    Transportation

    • Alamo (3.5 miles)

    Frequently Asked Questions

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