Senior Helpers - Hattiesburg, MS

Pros

• Senior Helpers always comes through in a pinch, with Gill and Elizabeth accommodating schedules to get the needed help.
• Senior Helpers is seen as the best after trying several other companies.
• The staff are friendly and communicate well.
• The staff are excellent, polite, and thoughtful.
• Kevin and his team provide swift, gracious assistance.
• The team has been a huge relief and keeps the family informed while offering resources.
• They ensure coverage if a sitter is out and promptly inform about delays.
• Senior Helpers helps families find help, works with schedules, and the employees are sweet and knowledgeable.

Cons

• The reviewer claims Senior Helpers failed to show up for a scheduled initial meeting and did not return the call, indicating a lack of professionalism and caring.
• The reviewer strongly urges others not to use the company and to look for other options.
• The reviewer states they wish they had chosen a different company first, expressing regret about the experience.
• They describe the company's lack of professionalism and caring as astounding.

Review

The collection of reviews presents a company that many families rely on in moments of need, with a strong emphasis on dependable caregiving, clear communication, and staff who are genuinely friendly and attentive. Across several positive notes, Senior Helpers is described as a service that can step in smoothly when schedules are tight and support is essential. In particular, reviewers point to specific team members - Gill and Elizabeth - who consistently accommodate busy calendars and ensure help arrives when it's most needed. The overarching impression is that, for families who want reliable care without adding stress, this agency often hits the mark.

A recurring theme in the favorable feedback is the way the team works with the family's schedule rather than forcing adjustments on them. Phrases like "they work with your schedule" and "they listen to your needs" show up repeatedly, suggesting that the agency prioritizes flexibility. Reviewers highlight practical assurances: if a sitter is unavailable, there's a plan to fill the gap; if a caregiver is going to be late, they are promptly informed. The ability to maintain open lines of communication appears as a cornerstone of the service, helping families feel informed and in control even when plans shift.

The sentiment about the staff themselves is consistently positive. Comments such as "Yes, very polite," "they ask me what I want them to do," and "they are kind and thoughtful" convey a sense of personalized, respectful care. Several reviewers even express a desire to stay with the same caregivers long-term, with one stating a wish to remain with the service "forever." Others simply call out the excellent quality of the staff, noting a friendly, professional, and capable team who makes a real difference in daily life.

Several accounts describe the relief that comes with reliable support for an aging loved one. One reviewer emphasizes the team as "a huge relief for Mom" and notes that they are "keeping me in the loop" and offering resources to navigate the caregiving journey. There is a strong sense of partnership, where the agency not only provides caregivers but also serves as a steady point of contact and guidance for families managing complex situations. The sentiment is one of gratefulness for dependable help and ongoing involvement.

There are, however, notes of concern that remind readers this is not a uniformly perfect experience for everyone. One reviewer strongly advises against using the company, recounting a situation where a meeting arrived without any staff present, followed by an unprompted admission that they had "just forgot." The reviewer describes a breakdown in professionalism and responsiveness - no one called to explain, and family members had traveled specifically for the meeting. This appears as an outlier in the mixed picture, but it underscores the reality that reliability and professionalism can vary and may depend on location or individual team members.

On the positive side, multiple entries highlight Kevin and his team as especially helpful in urgent or challenging moments. They are praised for moving quickly to find a caretaker on short notice and for guiding families through a difficult process with grace. The sense of a proactive, solutions-oriented group emerges again with comments about caregivers being found who fit well and address issues as they arise. Reviewers also mention being kept informed and thanked for the ongoing support, signaling a strong customer-centered approach when things don't go exactly as planned.

Taken together, the feedback portrays Senior Helpers as a service with strong strengths in responsiveness, schedule flexibility, and compassionate, capable staff. The best experiences are characterized by reliable coordination, thoughtful caregivers, and proactive communication that helps families feel supported and in control. The standout moments often center on specific team members who go above and beyond, such as Gill, Elizabeth, and Kevin, whose efforts are repeatedly singled out as the difference between a stressful emergency and a smoothly managed caregiving arrangement. Prospective clients can take away that, while most experiences tend to be very positive, there is value in confirming expectations and perhaps requesting particular staff to ensure the highest likelihood of continued satisfaction.

This part of Hattiesburg, Mississippi offers a variety of amenities and services that cater to senior living needs. With numerous restaurants, cafes, pharmacies, physicians, hospitals, and places of worship within close proximity, residents have easy access to essential services. The presence of well-known restaurant chains like Olive Garden and Starbucks provides convenient dining options for seniors looking to enjoy a meal out. Additionally, the availability of medical facilities such as Hattiesburg Clinic and Wesley Health System ensures quality healthcare services are readily accessible. The nearby parks offer opportunities for outdoor recreation and relaxation, while transportation services like Alamo provide convenient options for getting around the area. Overall, this part of Hattiesburg provides a comfortable and convenient environment for seniors looking to settle in the area.

Restaurants

• Tabella (0.1 miles)
• Ed's Burger Joint (0.2 miles)
• Mug Shots Bar & Grill (0.3 miles)
• Cook Out (0.3 miles)
• Walk-On's Sports Bistreaux - Hattiesburg Restaurant (0.4 miles)
• Topher’s Rock ‘N Roll Grill (0.5 miles)
• Olive Garden (0.6 miles)

Cafes

• Starbucks (0.2 miles)
• Newk's Express Cafe (0.8 miles)
• The Midtowner (0.8 miles)
• T-Bones Records & Cafe (1.5 miles)
• Equinox Coffee (1.7 miles)
• Blu Jazz Cafe (3.5 miles)

Places of Worship

• St Thomas Aquinas church (0.9 miles)
• Christian Science Society (1.2 miles)
• Lincoln Road Baptist Church (1.4 miles)

Physicians

• Hearing Solutions of South Ms (1 miles)
• Dermatology Clinic of Hattiesburg (1 miles)
• Interventional Spine & Sports Institute (1 miles)
• Southern Neuroscience Center (1 miles)
• Heart Center of South Mississippi (1 miles)
• Ratliff John Hattiesburg Clinic Urology (1 miles)
• Hattiesburg Clinic, PA (1 miles)

Hospitals

• Hattiesburg Clinic (1 miles)
• Womens Center at Wesley Plaza (1.1 miles)
• Wesley Medical Center (1.2 miles)
• Wesley Health System (1.3 miles)
• Heart South (1.5 miles)
• Memorial Behavioral Health (1.6 miles)
• Forrest General Hospital (2.4 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.2 miles)
• Walgreens (1.5 miles)
• Lincoln Square (1.7 miles)
• Walmart Pharmacy (1.9 miles)

Parks

• Kamper Park (1.9 miles)
• Tatum Trails Disc Golf Course (3.3 miles)
• Tatum Park (3.5 miles)
• Walthall Park (3.5 miles)

Transportation

• Alamo (2.5 miles)