Willow Creek Retirement Center

Pros

• The facility, Willow Creek Nursing & Rehabilitation Center, has a pleasant exterior that gives a welcoming impression to visitors.
• The single room provided for rehabilitation offers privacy for residents like the reviewer’s mother, which can be seen as a positive aspect during recovery.
• Therapy services at the facility are reported to be of good quality, contributing positively to some residents' rehabilitation efforts.
• Families often visit on weekends, creating an atmosphere of companionship and support among residents and their loved ones.
• Some staff members, such as the nurse practitioner who eventually returned a call, demonstrate responsive communication when concerns are expressed by family members.

Cons

• The facility lacks adequate communication from the medical staff, with numerous requests for callbacks from the doctor going unanswered.
• The resident has experienced worsening tremors, raising concerns about the quality of medical care provided.
• There was a significant delay in conducting necessary lab tests, which only took place after three weeks instead of promptly addressing concerns like a potential UTI.
• Activities for residents are minimal, and they are not encouraged to participate in social events or engage with other residents.
• The food served is consistently subpar, often consisting of unappealing options that do not meet the dietary needs of the residents.
• Staffing issues are evident, resulting in inadequate care and attention to residents' needs.
• Residents experience a lack of dignity in care, such as being left on the toilet for extended periods and receiving mixed-up medications.
• Personal hygiene standards are neglected, with infrequent hair washing and improper cleaning products used during showers.
• There are reports of staff exhibiting disrespectful behavior towards residents, including scolding them for using call lights or needing assistance.
• The overall environment contributes to physical and emotional deterioration rather than aiding rehabilitation and recovery.

Review

Willow Creek Nursing & Rehabilitation Center presents a facade of a beautiful facility, yet the experiences reported by residents' families tell a different and much more troubling story. The center, which accommodates both male and female residents with a dedicated rehabilitation unit located at the back, has come under scrutiny for its inadequate care and lack of communication between staff and families. While the exterior may be inviting, the interior operation raises significant concerns over the quality of medical care provided to residents.

The facility boasts single rooms for those in rehabilitation, such as my mother; however, these accommodations do not compensate for the glaring issues present within. Although it is spacious with various patients distributed throughout, this larger capacity seems to stretch resources thin. Families often face difficulties reaching out to healthcare providers when concerns arise. Despite repeated attempts to contact the attending physician regarding my mother’s worsening tremors—an alarming symptom that has escalated since her admission—we were met with silence and delay. The nurse practitioner eventually returned our inquiry but only after considerable time had elapsed since our initial requests.

One of the most disheartening aspects of my mother's stay at Willow Creek has been her medical management or lack thereof. She spent three weeks without any labs being performed despite continuous requests for testing related to potential urinary tract infections (UTIs). Ultimately, when labs were finally conducted, they revealed her potassium levels were critically low—a finding that had gone unaddressed for far too long. While I acknowledge that some aspects of therapy services provided are commendable, they have been overshadowed by an apparent deficiency in critical medical oversight and skilled nursing care.

Additionally, observational reports from daily visits indicate a stark absence of engaging activities for residents. During weekends—the peak visitation period—families gathered around tables where puzzles were being pieced together or television shows were watched; however, my mother remained isolated from these social opportunities. Such neglect leads me to question whether proper protocols are in place to ensure recreational engagement among residents who crave interaction.

Even meal provision poses serious challenges at Willow Creek Nursing & Rehabilitation Center. My mother frequently received unappetizing meals; on one occasion, she was served an egg salad scoop devoid of bread alongside unidentifiable mixed vegetables that hardly resembled food one would hope to eat while recovering from illness or injury. Sandwiches became an all-too-common evening offering—a clear indication of insufficient attention paid to nutritional quality and dietary needs. Despite expressing nausea multiple times throughout her stay—leading to delays in appropriate responses—her requests often went ignored until she insisted on better support.

Moreover, numerous disturbing anecdotes illustrate severe lapses in caregiver attentiveness and respect towards residents’ dignity and humanity. Instances include caregivers leaving my mother unattended on the toilet for over an hour or scolding her when she pressed her call light for assistance—degrading treatment that no resident should ever endure in such facilities meant to foster healing rather than despair. Reports also detail unfortunate practices such as inadequate body washing using inappropriate products like dishwashing liquid instead of personal care items intended for sensitive skin; measures clearly lacking respect for basic hygiene expectancies.

In conclusion, Willow Creek Nursing & Rehabilitation Center largely failed in its mission to provide compassionate care conducive to recovery and rehabilitation. The cumulative impact resulted not only in physical decline but emotional distress as well—with my mother breaking down into tears upon leaving this environment fraught with neglect rather than care that was promised upon admission. It is crucial to share these experiences so others might avoid similar fates for their loved ones—ensuring dignity remains integral within places designated as sanctuaries during times of vulnerability rather than exacerbating pain through poor treatment practices.

Restaurants

• Raising Cane's Chicken Fingers (0.3 miles)
• Krystal (0.9 miles)
• Sonic Drive-In (5.4 miles)
• Popeyes Louisiana Kitchen (5.5 miles)
• Rally's (5.6 miles)
• Bumpers Drive-In Of America (5.7 miles)
• Sonic Drive-In (6.8 miles)

Places of Worship

• Greater New Jerusalem MB Church (4.4 miles)
• Colils Hill Church of Christ Holiness (6.6 miles)
• Southside Assembly of God (6.8 miles)
• Temple of Yah Hebrew Israelite Assembly (7.1 miles)
• St Andrew's Episcopal Cathedral (8.9 miles)
• 420 Ministry's (9 miles)
• Southern Baptist Convention (9.1 miles)

Pharmacies

• Walgreens (5.5 miles)
• Fred's Pharmacy (6.6 miles)
• CVS Pharmacy (6.7 miles)
• Polk's Discount Drugs (6.8 miles)
• Walgreens (6.8 miles)
• Walmart Pharmacy (7 miles)
• Aps (9.3 miles)

Physicians

• Urology Associates Of Mississippi (6.2 miles)
• Jackson Pediatric Associates (6.5 miles)
• Sullivan Family Medical Clinic (6.6 miles)
• Jackson Pulmonary Associates (6.7 miles)
• Farmer And Associates Internal Medicine (6.7 miles)
• Cheema, Qasim Merit Health Medical Group Cardiovascular Care Jackson (6.7 miles)
• Findley Optometry (6.7 miles)

Hospitals

• River Oaks Hospital (6.7 miles)
• The Birthplace (9.9 miles)
• Mississippi Hospital for Restorative Care (10 miles)

Transportation

• U-Haul Neighborhood Dealer (6.9 miles)
• Amtrak (8.8 miles)
• Hawkins Field Airport (HKS) (10.4 miles)

Parks

• Battlefield Park (7.7 miles)

Theaters

• Cinemark Pearl and XD (9.1 miles)

Cafes

• Urban Foxes (9.7 miles)
• Starbucks (10.1 miles)